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South Shore Mitsubishi
About Us
Welcome to South Shore Mitsubishi, the leading car dealership in Freeport, NY. Our sales team excels in new and used car sales, offering a comprehensive selection of vehicles, including the sleek Mitsubishi Eclipse Cross, versatile Outlander, eco-friendly Outlander PHEV, and sporty Outlander Sport. Our used car department showcases meticulously inspected vehicles of various makes and models, delivering value and quality. Our expert team guides you in comparing models, exploring options, and selecting the perfect vehicle to match your lifestyle. We offer tailored financing solutions and ongoing vehicle specials to enhance your purchase experience. Queens, Brooklyn and the Greater NYC area Discover the South Shore Mitsubishi difference today!
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Today 9:00 AM - 8:00 PM (Open now)
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185 E Sunrise Hwy, Suite A
Freeport, NY 11520
Our Amenities
- coffee
- wi-fi
- customer lounge
Media
Service Info
Service Hours
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Mar 16, 2026
I called and was told someone would reach out, after waiting for 2 weeks without a response. I bought the same type of vehicle in Ohio .
Jan 25, 2026
Zero communication, zero level of transparency. Online prices are conditional on the basis of if you finance and if you exchange your car. Their prices are higher than what you can get a new car for. Lack of communication, rude behavior. I don’t recommend these guys. Especially after the lack of transparency with the pricing.
I have been given the run around on a car I wanted to buy. I received initial contact and then nobody has returned my calls or answered questions since. I even reached out to a sales manager 2 days ago and still have not heard back. If I call I get put on permahold or hung up on. Very disappointed!
Called to purchase the vehicle, I explained I would buy it could the vehicle be delivered, the woman on the phone seemed confused, i asked to speak with the manager. No return call, then i get a call to be told the car sold today, then had the audacity to ask if they could help me with anything else. You failed to help me the first time when i was ready to purchase the vehicle outright.
Jul 8, 2025
Today I worked with Robert at south shore and he was literally as advertised. The reviews say how good a salesperson he is but he’s also just a really kind and good person. The whole team here were extremely special and my current situation was dealt with extremely professionally. Also Niko and Andrew were so kind and I had a great experience !!
Jul 10, 2025
Response from current dealership:
Thank you for the wonderful review! We're thrilled to hear Robert, Niko, Andrew, and the entire team made your experience professional and special. We appreciate your kind words and look forward to assisting you again!
Your Friends at South Shore Mitsubishi
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi
T: 516-407-1783
www.southshoremitsubishi.com
Worst dealership I have ever been in my life I bought a 2022 x3m the car need it service also brakes and a sensor, they told me when I was buying the car that they would take care of me and everything was going to get fix, then when I call to make the appointment and spoke to the manager Joe he said yes that he approved all the work that it needs when I went to the appointment on 06/27/25 they told me that they can’t cover that they not supposed to cover anything that that’s on me, I went to the dealership to try to speak to the manager Joe and one of the sales person named Andrew disrespect me and kicking me out the building. If your going to buy a car don’t buy here is a totally scam, they have the worst costumer service ever and the worst communication.
Jul 6, 2025
Response from current dealership:
We’re very sorry to hear about your experience. This is not the level of service or respect we aim to provide, and we understand how upsetting this must have been. Your concerns are serious, and we would like the opportunity to speak with you directly Bsingh@drivesouthshore.com to better understand the situation and work toward a resolution. Please feel free to reach out to us—we want to do right by our customers.
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
I found the dealership through CarGurus and made the trip all the way from Pennsylvania—and I’m so glad I did! Shania was absolutely fantastic to work with. From the very first interaction, she was responsive, knowledgeable, and genuinely committed to making the process smooth and stress-free. She had everything ready when I arrived, and made sure the entire transaction was quick and easy. Shania truly went above and beyond to get it done. Highly recommend working with her—she’s the reason my out-of-state car buying experience was such a positive one!
Jun 29, 2025
Response from current dealership:
Thank you for sharing your experience! We’re thrilled Shania made your out-of-state purchase smooth and stress-free. We truly appreciate your recommendation and are glad you made the trip from Pennsylvania. Enjoy your new car!
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
My experience this wknd was very disappointing with this place. I saw a Nissan listed and was very interested. It was listed at 3500 on Friday. I spoke with a dealer that day to confirm its availability, pricing etc. the lady I spoke with said it’s available, come in and see it, we can take it for test drive . I had my information taken down specifically for that car at that pricing according to the dealer. Keep in mind I’m 3 hours away from the dealership/car. Appt was made and confirmed for Saturday @ 4pm due to tue distance. I spoke with the same person Saturday before I left out to go there. All was well and ready as she confirmed again. I get half way there and decide to do an extra check as I like to be on point with these types of things and to my surprise and shock the same exact car was listed again at double the price!!!! I called the place again and was told to just come in and talk to someone anyway. How is this legal, professional or acceptable.
Jun 27, 2025
Response from current dealership:
I’m very sorry to hear about your frustrating experience—it’s completely understandable why you’d be upset. Transparency and honesty are core values for us, and it sounds like we fell short here. Your feedback is important, and we want to make this right. Please reach out directly At Bsingh@drivesouthshore.com so we can address your concerns and find a solution that works for you. Thank you for bringing this to our attention.
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
they contacted me periodically and they never got back with me. It is pretty strange dealership where BDC or sale people are really working together. it sounds like not a good dealership due to
worse communication.
Jun 27, 2025
Response from current dealership:
We're sorry to hear about the poor communication you experienced. That’s definitely not the level of service we strive for. Your feedback is valuable, and we’ll work on improving how our team coordinates and follows up. Reach us at Bsingh@drivesouthshore.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Jun 14, 2025
We bought a car from victor and he was amazing in the entire process , we ended up getting an amazing deal on this car and we couldn’t be more happier
Jun 17, 2025
Response from current dealership:
Thank you so much for sharing your experience! We’re thrilled Victor made the process smooth and that you got an amazing deal. Wishing you many happy miles ahead!
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Jun 10, 2025
Response from current dealership:
We’re sorry to hear that. Please contact us directly at Bsingh@drivesouthshore.com so we can address the communication issues and improve your experience.
Bad experience! I was told that the car was in excellent condition but I wanted the sales person to inspect the car before I made a 2 hour drive to make my appointment the next day. She said she and call me back which she did. The car was not ready. I was told that it had to be recertified and she did not know how long that would take but she would call me when it was ready! A week later I call them for an update and was told that the car was hole-saled and they were sorry that they didn’t call me! No other explanation! And yet the car is still listed on Facebook! Not a good experience!
May 19, 2025
Response from current dealership:
We’re really sorry for the inconvenience and lack of communication you experienced. This isn’t the level of service we strive for. We appreciate your feedback and will address this internally. Please feel free to reach out at Bsingh@drivesouthshore.com.
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
If I could give less stars I would. I am extremely disappointed with the service I received from this dealership. I have been trying to purchase a specific car from them for over 3 weeks now and on 4 separate occasions I was given the run around and then blown off. After reading other reviews I shouldn't be surprised by this.
May 12, 2025
Response from current dealership:
We’re very sorry to hear about your frustrating experience and sincerely apologize for the inconvenience you've faced. This is not the level of service we strive to provide, and we’d love the opportunity to make things right. Please reach out to us directly at Bsingh@drivesouthshore.com so we can address your concerns and improve your experience.
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
May 3, 2025
Game the run around for 3 weeks after i got approved to then tell me they sold the vehicle
May 4, 2025
Response from current dealership:
We sincerely apologize for the frustration you’ve experienced. This is definitely not the level of service we aim to provide. Please reach out to us directly at bsingh@drivesouthshore.com so we can investigate what happened and work to make things right for you.
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Mar 26, 2025
Rude. Didn’t want to answer any questions and then didn’t bother fwd’ing my info to the right person.
Could only get 1 person on the phone everytime I called- even from another number.
Response through chat/text is ai chat bot and not actual salesperson.
Don’t waste your time w this place.
Mar 30, 2025
Response from current dealership:
We apologize for the frustration you've experienced and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to us directly at Bsingh@drivesouthshore.com so we can better understand the situation and work towards resolving your concerns.
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Feb 8, 2025
multiple people reached out, no coordination. the one person l spoke to couldn’t pronounce my name even when i corrected them. they advertise as if the car is certified it that an additional cost.
Feb 8, 2025
Response from current dealership:
We appreciate your feedback and apologize for the miscommunication and any inconvenience you experienced. Providing a smooth and respectful experience is important to us. If there's anything we can do to address your concerns, please feel free to reach out at Bsingh@drivesouthshore.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
They don’t have the car just they make you drive over there and try to sell you something else
Feb 2, 2025
Response from current dealership:
I’m really sorry to hear about your experience. It's frustrating when expectations aren't met, especially when you’ve traveled a long distance for a specific car. We strive to ensure our inventory is accurately represented, and it seems we fell short here. Thank you for sharing this feedback. We’ll take it into consideration to prevent such situations in the future. If you'd like assistance in finding another vehicle or have any questions, feel free to reach out at Bsingh@drivesouthshore.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi
More ...
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi
As multiple Google reviews already attest, South Shore is not a trustworthy dealership. I reached out regarding a listed pricing and they conveniently let me know that their “online listing” had multiple unlisted requirements for the price. They attempted to add an additional $4K to the listing. Do NOT trust this bait & switch seller.
Jan 8, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re sorry to hear about your experience and any frustration caused. Transparency and trust are very important to us, and we take all feedback seriously to improve our processes. If you’d like, we’d be happy to look into this matter further. Please feel free to contact us directly at Bsingh@drivesouthshore.com so we can address your concerns.
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Jan 3, 2025
Good communication
Jan 6, 2025
Response from current dealership:
Thank you for your feedback! We’re glad to hear you were satisfied with our communication. We strive to keep our customers informed every step of the way. Looking forward to assisting you again soo
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
T: 516-407-1783
www.southshoremitsubishi.com
South Shore Mitsubishi Freeport, NY was Great! I'm still shopping for the best option for me.
Decided that I didn't really like the racing stripe on the white C63...
Dec 16, 2024
Response from current dealership:
Thank you for sharing your experience at South Shore Mitsubishi in Freeport! It's great to hear that you're still exploring your options. If you need any further assistance or have questions as you continue your search, feel free to reach out. We hope you find the perfect car that suits your style and needs!
– Your friends at South Shore Mitsubishi
T: 516-407-1783
https://www.southshoremitsubishi.com/
– Your friends at South Shore Mitsubishi
T: 516-407-1783
https://www.southshoremitsubishi.com/
Dec 7, 2024
I was told by two separate employees I was the first to inquire about a vehicle. I was wanting to purchase vehicle with cash. Was denied the opportunity to purchase because I had no currently financed trade and did not want to finance therefore additional funds would not be able to be obtained by dealership through back.end of purchase/ financing and financed trade. Was told by the salesman he would return my call in the am on details how to complete the purchase. He never called. when I called and spoke to a different employee was educated why I did not get the call .
Dec 13, 2024
Response from current dealership:
Hi, Thank you for sharing your experience with us. We sincerely apologize for the miscommunication and lack of follow-through during your inquiry. It’s never our intention to make any customer feel disregarded or undervalued. We strive to provide fair and transparent service to everyone, regardless of their payment method. Your feedback will be addressed with the team to ensure better communication and professionalism moving forward. We hope you’ll consider giving us another chance to provide the quality service you deserve. You can reach us at Bsingh@dribesouthshore.com
When I contact the dealer, a gentleman told me he would get back to me as far as letting me know whether they still had the vehicle I was looking for in stock. However, he didn’t get back to me until the following day by then we purchased something.
Dec 13, 2024
Response from current dealership:
Hi, Thank you for sharing your feedback. We sincerely apologize for the delay in our response and any inconvenience it caused. Your time is valuable, and we strive to provide prompt and efficient communication. We’ll work on improving this aspect of our service to ensure a better experience in the future. If there's anything else we can assist you with, please don’t hesitate to reach out at Bsingh@drivesouthshore.com
Nov 26, 2024
** If I could give less than one star, I would.** I recently drove an hour to your dealership to purchase a car, only to find out that it wasn't ready for sale despite scheduling it almost five days in advance. The
dealer called me several times to confirm my appointment for a test drive, which made this experience even more frustrating and a complete waste of my time. Given that nearly 50% of your customers have
given you one-star reviews, itâs evident that there are systemic issues that need to be addressed, from the salesperson to the manager. Future customers, please read the comments others have written about
this dealer before making the trip.
Oct 30, 2024
Typical bait an switch scam tactics. Thought the place would have a little decency being its tied to Mitsubishi but don't be fooled, this is your
bottom of the barrel scam factory. Car advertised for 8k less than what they are selling for. When telling them i qualify for all the bonuses, they
kept repeating the higher price. No response to the fact that i qualify for the "internet price" because there is none, its a no respect marketing
tactic to waste your time walking through the door. Regardless of what you may qualify for, expect a minimum of 6k on top of what they
market. Good thing this was figured out before i gave them my business. Don't waste your time go to a real dealership
Nov 25, 2024
Response from current dealership:
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration. We take transparency and customer satisfaction seriously, and we regret that we did not meet your expectations. Please reach out to us directly at Bsingh@drivesouthshore.com so we can address any misunderstandings and work toward a resolution. Your feedback helps us improve, and we would love the opportunity to make things right
Your Friends at South shore Mitsubishi.
southshoremitsubishi.com
Your Friends at South shore Mitsubishi.
southshoremitsubishi.com
Oct 19, 2024
Scammers put low price online to attract buyers. Came in person and price jumped $9,000 increase. Including a “$3500” no trade-in fee…
Nov 25, 2024
Response from current dealership:
Hi Victoria, Thank you for your feedback. We apologize for the confusion and frustration you experienced. We strive to be transparent with all pricing and fees. We take your concerns seriously and would appreciate the opportunity to discuss this further and clarify any misunderstandings. Please contact us directly at Bsingh@drivesouthshore.com, and we will do our best to resolve this matter.
Your Friends at South Shore Mitsubishi.
Your Friends at South Shore Mitsubishi.
Oct 16, 2024
Dealer responded immediately and was very good at following up.
Nov 25, 2024
Response from current dealership:
Hi Thomas, Thank you for the positive review! We're happy to hear that our team was quick to respond and follow up. We appreciate your feedback and look forward to assisting you again in the future.
Your Friends at South Shore Mitsubishi.
southshoremitsubishi.com
Your Friends at South Shore Mitsubishi.
southshoremitsubishi.com
Oct 2, 2024
Very responsive
Nov 25, 2024
Response from current dealership:
Thank you for your kind words! We’re glad to hear that you found us responsive. If you ever need anything, don’t hesitate to reach out. We're here to help!
Your Friends at South Shore Mitsubishi.
Your Friends at South Shore Mitsubishi.
The whole experience felt very scam like to me,
not happy with my experience here.
Car listed at 8450 on line,
when it came time to see price, it was 11500,
and was explained that the "internet" price
included a 2500
bonus for a certain type of trade in, lol, I wasn't
trading a car in, was also told that the other 1000
was for
financing, which I was willing to do.. got 2
different stories, sales man said I could put 5-6k
down, manager
told me I had to finanace 9k..
although in NY there is no prepayment penalty,
he asked i keep the loan for 90 days.. again not a
huge deal
to me..
Car was listed on line with 5 accidents and "no
damage" but when the Car Fax came out there
was a couple
minor damage events and a moderate damage
event.. Car was missing the Main lighting
component in the
roof, the whole unit was gone, and the back light
in the passenger seating area was also missing
Sep 10, 2024
Response from current dealership:
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you had with us. It’s clear that we did not meet your expectations, and I understand your frustration with the discrepancies and issues you encountered.
We strive to be transparent and honest in all our dealings, and it’s concerning to hear that you felt misled regarding the pricing and financing terms. Your experience with the Carfax report and the missing components in the car are not reflective of the high standards we aim to maintain.
Please know that your feedback is
More ...
We strive to be transparent and honest in all our dealings, and it’s concerning to hear that you felt misled regarding the pricing and financing terms. Your experience with the Carfax report and the missing components in the car are not reflective of the high standards we aim to maintain.
Please know that your feedback is
Bait and switch on the price. The advertised price includes both a trade-in and financing incentive in the fine print. Scummy
approach to selling a product.
Sep 6, 2024
Response from current dealership:
I’m sorry to hear about your experience. We aim for transparency in our pricing, and I regret if the details weren’t clear. Your feedback is important, and we’ll review our practices to improve. Please contact me directly at 929-342-0871 if you’d like to discuss this further.
I have talked to 4 ppl in this office. They don't call back. They send emails and then don't respond to emails. I was ready to buy this car. Spoke to a salesperson after getting hung up on by Ashley in the office and he said he would call me back in 15 min. Never heard back. Also spoke with Sophia a couple of times she told me she would send the car fax and pre-approval over and didn't send either. Exchanged several emails with Jasmine. Who stated she'd been given the green light to make a very aggressive offer and I wrote back and said I'd love to hear the offer. No reply. 3 employers all females that aren't doing their Job there. I was ready to buy this car but bc they didn't bother following up after 2 weeks of trying I've found something else. Going to get my new ride today. Their loss. Don't recommend this dealership.
Aug 27, 2024
Response from current dealership:
Hi Jenny, please email me your contact info at bsingh@drivesouthshore.com . I'll look into this for you .
This dealer is a not honest , they have the
vehicle
listed for $30,000 on CarGurus and they
gave me an amount to finance of $39,000
but it did not describe what charges I had,
which means that they never reflected on
the amount to finance, they never gave me
an explanation. I had a pre-approval at 16%
and they changed all the papers to give me
a rate of 21%
Never do business with this guy, tell him, I
went to them to finance $28,000 and then
they changed all the papers to make me pay
$39,000 in financing, which in total would be
about $70,000. Never do business with this
dealer , they arenât honest .
Keep away this dealer
Aug 27, 2024
Response from current dealership:
We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. Transparency and honesty are core values for us, and we take situations like this very seriously. We would like to understand what happened and work towards a resolution. Please reach out to us directly at Bsingh@drivesouthshore.com, so we can address your concerns and clarify any misunderstandings. We value your feedback and hope to have the opportunity to make things right.
Best regards,
The South Shore Mitsubishi Team
Best regards,
The South Shore Mitsubishi Team
Aug 27, 2024
Response from current dealership:
Hi Danant, thank you for your review.
Aug 27, 2024
Response from current dealership:
Hi Louis, thank you for your your review.
They kept telling me to come in before answering any questions over the phone.
Only to find out they do not even have this vehicle and it's been sold days before.
Aug 27, 2024
Response from current dealership:
We apologize for the inconvenience and frustration you experienced. It's never our intention to mislead or waste anyone's time. Our goal is to provide accurate and up-to-date information, and we regret that this did not happen in your case. We appreciate your feedback and will use it to improve our communication processes. If there's anything we can do to make this right or assist you in finding another vehicle, please don't hesitate to contact us directly at Bsingh@drivesouthshore.com
Best regards,
The South Shore Mitsubishi Team
Best regards,
The South Shore Mitsubishi Team
Actually I contacted them on 7-15-24 at 9:05AM. I said I would buy the car (actually
listed at $3,526) I have 2 emails from CarGurus in my inbox showing this amount.) and
told Denis I would put the full amount (about $3,935.00) on my credit card. Denis said
he had to talk to his sales mgr. to OK the deal and would get back to me later that day.
Tuesday still no reply. Wednesday AM I call Denis and was put thru to the "Finance"
person. He told me let's close the deal. I said fine, charge my card for the $3,935.00.
He said "Oh no, the price is $5,526. Sales mgr. raised the price yesterday as
"someone" made a "mistake". The $3,526 was also priced on their in-house web site.
$2,000 price increase on Tuesday. Later Wednesday, I am looking on Autotrader and
find the same car for $5,526. However further into the Autotrader listing they show the
Kelly Blue Book value as $2,500 - $4,200. I live in Tucson, AZ (I told them this) I guess
they figure I am a dumb schlub and could r
Aug 27, 2024
Response from current dealership:
Hi Richard,
We apologize for the inconvenience and frustration you experienced with the pricing and communication. This is not the level of service we aim to provide. We appreciate your feedback and would like the opportunity to make things right. Please reach out to us directly at bsingh@drivesouthshore.com. Thank you for bringing this to our attention.
Best regards,
The South Shore Mitsubishi Team
We apologize for the inconvenience and frustration you experienced with the pricing and communication. This is not the level of service we aim to provide. We appreciate your feedback and would like the opportunity to make things right. Please reach out to us directly at bsingh@drivesouthshore.com. Thank you for bringing this to our attention.
Best regards,
The South Shore Mitsubishi Team
Great deal until the extra charges come in. The price is a low "come on" price as you read on it is based on a deposit which brings
the total price to an above average price. You have to read the fine print. There should be a full discloser law that requires all car
dealers to list all the costs up front to avoid this type of phony pricing.
Aug 27, 2024
Response from current dealership:
Hi Ricky,
We apologize for any confusion or frustration caused by the pricing details. Transparency is important to us, and we regret that this was not reflected in your experience. Your feedback is valuable, and we will use it to improve how we communicate all costs upfront. If you’d like to discuss this further, please reach out to us directly at bsingh@drivesouthshore.com
Best regards,
The South Shore Mitsubishi Team
We apologize for any confusion or frustration caused by the pricing details. Transparency is important to us, and we regret that this was not reflected in your experience. Your feedback is valuable, and we will use it to improve how we communicate all costs upfront. If you’d like to discuss this further, please reach out to us directly at bsingh@drivesouthshore.com
Best regards,
The South Shore Mitsubishi Team
If you see a good deal, just know they donât have it.
Itâs just a bait. Tried to contact them about specific
car and after 15 non answered emails they send a
message that the car is not available
Aug 27, 2024
Response from current dealership:
We’re sorry to hear about your experience and the lack of communication. We strive to provide accurate information and timely responses, and we regret that this wasn’t the case. Your feedback is important, and we will work to improve our processes. If you have any further concerns, please reach out to us directly at bsingh@drivesouthshore.com
Best regards,
The South Shore Mitsubishi Team
Best regards,
The South Shore Mitsubishi Team
May 14, 2024
They said the car I wanted was sold but it’s still on the site. They tried to put me in an suv when I wanted a car. I didn’t appreciate that.
Tried for days asking for out of the door price, instead, they wanted me to apply for a credit without knowing how much I’m paying, they are probably adding few thousands to the online price so ask for out of the door price before you go to the dealer, cuz then, you’re already in the spider web and it’s not easy to escape.
Show older dealer reviews 49
Mar 20, 2024
She is really helped me ty very much ✋
So this was my experience with South Shore Mitsubishi .please repost to get the word out.
I hope the owner and owners read this and hopefully straighten this out, unless, of course, they know about it also.
Absolutely the reason car dealers have a bad name. The typical bait and switch, advertised in several places a 2019 Kia sorento with a convenience package, called several times, spoke to Ashley Gonzalez who confirmed everything with me on the phone. I drove 2.5 hrs from NJ for this vehicle to get there and have Hector, The salesman almost laugh at me when I asked about the vehicle and its accessories. First, the vehicle wasn't even there when I clearly had an appointmen, which was verified several times, was even pre approved for financing to prove I was serious about the vehicle. When Hector told me it must be a typo, I asked why has this vehicle been on there lot for over 4 months? He then said it not a popular vehicle. I asked to speak to a manager and he disappeared.
When I found the vehicle online, it was of good value. Later, after I started talking to Eder, the salesperson, the price went up by $7,000. When I
questioned it, they said that the value of the car fluctuates. I then did a little bit of research on the dealership, and they have extremely bad reviews.
Multiple reviews mentioned this dealership's bait-and-switch tactic. Buyer beware! I'm not doing business with them. Best of luck.
Jan 22, 2024
I purchase a car there. Worst experience ever.
Spent the entire day at the dealership meaning
their process is hectic. I drove off the lot and
the next day the car start having problems but
thatâs fine I guess because itâs sell as it is. My
temporary tag they gave me expired and I still
havenât received my license plate and
registration. I call them every but I canât talk to
someone. They keep telling me someone will
call me back but nothing. As Iâm writing this I
still havenât received my plates nor a phone
call explaining me why. The finance guy that
worked with me name Azmain ( I hope you
stay away from him and the entire dealership)
blocked me so I canât contact anyone there
directly. STAY AWAY FROM THIS PLACE.
Jan 2, 2024
I went to south shore motors ro look at e450
mercedes benz the price of the car was 8000 dollars
more then the car was advertised for online this bad
business
Dec 9, 2023
Only wanted in person appointment and doesn’t give otd price.
Read some reviews and obviously another place people shouldn’t buy a car!!!
I bought this 2016 Ram 1500 on 11/13/23. Rob the sales manager was extremely helpful and he was a professional and pleasure to work with as well as Oliver the financial manager. Oliver got me a better apr percentage rate from the same bank that I bank with and he also saved me a bunch of money on my aftermarket warranty. I highly recommend this dealership to anyone that is looking for a new or used vehicle. The whole staff are very friendly and helpful as well. Most dealerships are trying to grind you out of as much money as possible. Not the case here they worked with me so that we both came to a fair deal for both parties. Other dealerships should take notes and lessons from South Shore Mitsubishi and they would also have positive feedback/ratings on their reviews. Thank you very much
BIG WASTE OF TIME!
The most horrible car dealership experience of my life! The car advertised on CarGurus is damaged on the lot! They made us wait for an hour just to get the car over to the dealership and they never showed up with the car they made us drive to the lot where the car was camped and then we saw all of the damage on the front end and they claimed they could not find the keys. They We’re unprofessional and rude. I would never recommend this dealership to anyone we left and they let us walk away unhappy
Jun 22, 2023
Made buying this car very easy
Jun 16, 2023
Great service
Feb 28, 2023
Great
Jan 4, 2023
Quick respond
Waste of time I confirmed the price before I go
.when I go then price up 15k .he laugh and say
everyone do same thing where you go every one
low price on advertisement .when you go to buy
they add warranties and additional charges that
mean price up to 10-15k so when they say to
warranty or any additional charge stand up go out
Sep 1, 2022
Drove an hour to this dealership only to find out they tack on an additional 4k to the price for mandatory warranty. Even if you don’t want it. So the 15l car I was going to look at was really 19k plus tax, dealer fee and other stuff. Very deceptive and misleading
Jul 23, 2022
If there was a zero star, that is what I would give these people. They are a bunch of thieves, very dishonest people and scammers. Just stay away from them. But if you decide to do business with them, you must be alert and read the paperwork, especially the numbers. The vehicle I purchased was listed for $34,337, I messaged them to confirm that, that was the price the vehicle would be sold to me and they confirmed it. Just to find out three weeks later that the vehicle was sold to me at $11500 more. This was because I trusted them, when I got there, the finance guy Sequan just pulled the papers and said “sign here, sign here “, I I thought everything was discussed so I forgot to pause to look at the details of the numbers. It took three weeks before they mailed the purchase paperwork to me and that was when I found out. Meanwhile, I had to buy four new tires three days later because the tires were flat and couldn’t be repaired. Multiple scratches and dents… my worst mistake
May 27, 2022
Very friendly and nice dealings
I called to confirm listed price & get exact
price with all added taxes & fees associated
with buying a car & was told it would not be
possible to get a price until I go down & talk to
them . They say they can possibly get it down
some & I asked if the price could go up & was
assured no that if anything , it would be less
then advertised priceâ¦.. when I said that was
ok , I will pay asking price & just wanted an
exact total so I can have it on hand when I
arrived , they still said they couldnât. I thanked
them & said Iâm not interested. I received a
call within 2 minutes from someone asking if I
was interested in a car there & what was the
issue . I told him exactly what was said to the
first person I spoke with & he miraculously had
a price for me on hand already when he âso
calledâ had no idea of the issue in the first
place â¦. That price was $16,000 above the
price I was assured it couldnât go over . Total
crock of b.s. steer clear from this place .
Dishonest as can be .
May 9, 2022
Response from current dealership:
We're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at 888-802-6388 so we can work towards a resolution.
Great sales person Cory. Honest and upfront. Too bad he works at a not so upfront dealership. Don’t get me wrong , they’re honest. Just felt mislead looking at prices and then having to follow some bs financial through them , pay too dollar for a non accredited insurance aka extended service contract that barely covers anything. Long story short. Read the fine print. Based on my experience only. Like i said they’re honest. Just beware of fine print.
May 9, 2022
Response from current dealership:
We regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. When you have an opportunity, please reach out to us at 888-802-6388 so we can try to restore your confidence in our business.
Feb 26, 2022
excellent
May 9, 2022
Response from current dealership:
Thank-you for taking the time to give us 5 stars. Please let us know if there is anything we can do for you. If you need service or parts please reach out to our South Shore Mitsubishi Service Department 888-496-1348.
Feb 14, 2022
Worst dealership, I’m still waiting on an out the door price and I’ve tried calling multiple times. They will put you on hold or take there sweet time. You have to chase them to buy a car, what kind of customer service is this? Stay way and save yourself a headache.
Jan 28, 2022
it seemed to be a bait and switch. the car was always "in transit". followed by but we have
other (more expensive) Range Rovers.
Jan 22, 2022
Instead of telling me on the first call the car wasn’t unavailable. They waiting for my 4th call to tell me. I also asked for pictures 4 times they said they will be sending them and never.
Only leaving 1 star because I have to. They have cars listed that they're not actually selling. And when I called to enquire they were extremely rude and unprofessional. The salesman basically said that they didn't care if he got my business cause the cars would just be selling themselves. Then they said they would follow up regarding the car I wanted, which they didn't for almost a month. Only to try and pull a bait and switch on me, and have me drive over 4 hours. Very very disappointed.
Dec 2, 2021
I drove over an hour for a car 740 BMW that i was interested in getting that day. Got to the dealership
and the sales rep told me that the price is 69k $13,000. more than its listed for on cargurus . I was very disappointed ! stay away
its a waste of time!!!!
Nov 19, 2021
If you don’t mind wasting your time at a dealer to be told that the vehicles are $10k more then you see online then it’s a great place… otherwise stay far far away.
Nov 6, 2021
They listed the car but did not actually have the car and didn’t know when they would. Kept saying they would contact me when it arrives. It’s been week , I called a few times and they keep saying they don’t have the car yet. whole thing suspicious.I think they listed a low price and wanted to sell at higher, but would not admit
Nov 5, 2021
Very good
May 9, 2022
Response from current dealership:
Thank-you for taking the time to give us 5 stars. Please let us know if there is anything we can do for you. If you need service or parts please reach out to our South Shore Mitsubishi Service Department 888-496-1348.
Nov 2, 2021
Truck is actually $4k more than listed. Salesman agreed it was just clickbait to get my name and number.
Oct 20, 2021
Clickbait. I contacted the dealer about the price listed here ($35k). It is actually $42k on their website & the salesman confirmed that the price listed here in NOT the ACTUAL selling price.
Oct 18, 2021
Classic bate and switch. The cars price rose $10000 from the first price I saw until the last person I spoke to. Do not recommend.
Sep 12, 2021
South Shore Mitsubishi was very fast getting back to me. And My experience talking with them was a good one. But I did not have any word back on my loan that I applied for.
May 9, 2022
Response from current dealership:
Thank-you for taking the time to give us 5 stars. Please let us know if there is anything we can do for you. If you need service or parts please reach out to our South Shore Mitsubishi Service Department 888-496-1348.