About Us

Welcome to Smart Ford South Boston, Halifax Counties only New car dealership. Whether you are searching for a great deal on your next new or pre owned vehicle here at Smart Ford we offer first class service in a friendly and relaxed atmosphere.

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Dealer Reviews

Based on 13 reviews
All reviews are verified visits to the dealer. – Learn More
Rachel
Feb 15, 2026
They seek to not know what they are talking about. It took a week to get 3 sets of paperwork and none of them were correct. After having to hold their hand for the entirety of creating the paperwork, it was still not correct in the slightest. Their ways didn’t make sense at all. After the week of fighting with them and trying to figure out paperwork they had a “system error” that was going on for3 days. I just gave up and took my business somewhere else.
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Sterling
Feb 12, 2026
Good response from General manager of the dealership
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Michael
Nov 30, 2025
Good response not the fuel on the vehicle I wanted so they checked on similar vehicles
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Nov 20, 2025
They responded to every question I asked, especially Breanna at Smart Ford. She was very professional and Smart Ford is lucky to have her.
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Jul 8, 2025
They reached back out to me but it took a few days
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Jun 5, 2025
No one answers the phone or returns phone messages. Appears to be an inadequate staffed organization. Just think of having issues or trying to have your vehicle serviced after they have your money. Good luck with that.
1 of 1 people found this review helpful.
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John
Apr 19, 2025
Good experience, they let me know truck was sold before hand.
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20
Von
Apr 9, 2025
Seemed like a good experienced sales staff. Sales manager rejected my offer.
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Mar 16, 2025
Over all really communicative team with a lack of knowledge when comes to answering simple questions.
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Dec 27, 2024
It's was a smooth and easy process. Hope to purchase our next car from them also
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Nov 5, 2024
There great
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Tom
May 24, 2024
Responded quickly
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Apr 6, 2024
Very responsive
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20
R
Oct 15, 2023
Smart Ford provided additional information on the vehicle promptly. Excellent customer service. RJ
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Joseph
Oct 2, 2023
They responded quickly
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20
May 13, 2023
Those guys are awesome, and down to earth. They literally had everything done for me before I arrived. They didn't make me feel like just another customer, we talked and talked and engaged in everyday conversation, as if I wasn't there to buy a car lol it was a great experience, they were very professional. And the vehicle was in prime condition, I got home to pa and had the vehicle inspected , there literally was nothing wrong at all. I was in shock and awe for day's,i think I still am lol. I will be returning to VA for another car buying experience like the one i had at smart ford. People dont waste any time. For great service with a smile for real, go to smart ford. Thank you smart ford for your service!!!!
1 of 1 people found this review helpful.
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Jan 26, 2023
They were very professional..
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Aug 18, 2022
They are AWESOME!!!!
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Priscilla
Aug 16, 2022
Super nice and helpful. Wouldn’t have gone anywhere else!
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Jul 18, 2022
Not helpful at all and honestly seemed disinterested in selling me a car. Told me I was upside down on my loan, which I'm not, and would barely respond to a text. I ended up going to another local dealer and left with a new car
3 of 3 people found this review helpful.
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Warren
Jul 6, 2022
Leroy Foster was the best - he responded- we bought the truck from him - a GREAT GUY
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May 11, 2022
The customer service I received was above and beyond. Everyone I dealt with that day was absolutely amazing and helpful in every way.
1 of 1 people found this review helpful.
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20
Mar 26, 2022
Unfortunately they sold the car day before I inquired but were very nice
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justin
Mar 23, 2022
Dealer was quick to contact but the vehicle I purchased had the wrong size tire on one of the wheels, missing skid plate, rear brakes squeal extremely bad, and now the car has excessive white smoke pouring out of the exhaust and it smells terrible. Also there was an aftermarket blow off valve on the car that I was not aware of when buying the car which voided the warranty from Honda
4 of 4 people found this review helpful.
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Gary
Feb 15, 2022
Very good I purchased the Mini love it
1 of 1 people found this review helpful.
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Feb 10, 2022
Great experience. They contacted me and upon arrival they had the car pulled around waiting for me to test drive. They were very accommodating and willing to help in any way to assist with the purchase of this vehicle.
1 of 1 people found this review helpful.
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Jan 26, 2022
Dealer was outstanding. I dealt with Rachyle and she communicated very well and promptly, and was very accommodating. The owner of the dealership was actively involved with the purchase instead of staying behind a closed door like you see at most dealerships. This was a 2 hour drive for me and I would drive 2 hours again to buy my next car there...they were outstanding and the car was just as described. I highly recommend this dealership and Rachyle.
2 of 2 people found this review helpful.
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20
Dec 5, 2021
They are a great dealership the calls made come in and rest drive Father test driving this beautiful car I purchased her. The financial chore went easy. Now she is in my driveway
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Apr 5, 2021
Very helpful, but we went with a different vehicle.
1 of 1 people found this review helpful.
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Roy
Jan 22, 2021
They contacted me
1 of 1 people found this review helpful.
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Oct 7, 2020
very nice but could not help me
1 of 1 people found this review helpful.
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Colin
May 7, 2020
I had an amazing experience with crossroads Ford South Boston. Gary was great to deal with and there was no hassle with buying my Bullitt. Love the car and all the people that I’ve dealt with from this dealership has been awesome. When my wife is in the market for a new car I will be coming back to Crossroads Ford South Boston.
1 of 1 people found this review helpful.
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johm
Jan 2, 2020
Straight forward, in and out
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Mar 20, 2019
Super helpful and quick communication great people
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James
Mar 8, 2019
good
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Ken
Nov 3, 2017
They contacted me immediately
1 of 1 people found this review helpful.
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AM
Apr 18, 2013
average
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