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Sir Walter Chevrolet
About Us
Sir Walter Chevrolet is a family-owned and operated dealership spanning four generations. We have called Raleigh home since 1928 (yes, nearly a Century!). In fact, Sir Walter Chevrolet was the very first Chevrolet dealership in Raleigh when we opened our doors in the Sir Walter Fire District on October 1st, 1928. We moved to our current location at 8501 Glenwood Avenue in 1997 after spending 69 years in the heart of downtown Raleigh, an effort aimed at giving us the ability to serve more customers in the greater Raleigh community. We recently remodeled this facility to accommodate a 21st-century buying experience, including a state-of-the-art showroom and a completely upgraded waiting area for our service customers.
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Today 9:00 AM - 7:00 PM (Open now)
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8501 Glenwood Ave
Raleigh, NC 27612
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Dealer Reviews
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Our salesman Brendan was very knowledgeable, friendly, and efficient. The vehicle we called about was pulled up in front waiting for us when we arrived. Printed Carfax history and pricing paperwork was provided to take with us so we could think about the vehicle. They did not waste our time. A great experience.
Jul 30, 2025
Response from current dealership:
Brendan is a real rockstar, and we're glad to hear he and your latest car struck a chord with you! Your 5-star rating is like music to our ears. We hope you have your favorite playlist ready when you take a spin!
Jun 29, 2025
Fantastic dealership, the response was great, the employees were friendly and very cooperative. They had terrific prices on their vehicles and I made a purchase there .
Jun 30, 2025
Response from current dealership:
It's always a team effort here, and when we're all together, this is what happens! Thanks for taking the time to give us all something to celebrate, Allen. We're glad to hear you enjoyed your time looking for your next ride. Need anything else from us? Give our team a call and we'll be ready to help!
May 20, 2025
Response from current dealership:
Every 5-star rating is a message to our team that they're doing things right! Thank you for letting us know how your visit went. We'd love to know if there was anything that really stood out so we can make sure your next visit is just as great. Drive safely until then!
Perfect. Dealership contacted me within 10 minutes of my reaching out. I told them I was interested but would be driving 2 hours to see the
vehicle. They put a hold on the vehicle until I could get there and they had it ready to go upon my arrival. We completed the deal and I was
on the way home with my new truck within 2 hours.
I could not recommend them enough. Ask for Dana. He was a rock star.
Apr 30, 2025
Response from current dealership:
That's the kind of simplified car buying we aim for! Hearing your story has us all motivated to keep doing great work. Dana wants to thank you for the shoutout, too. We hope you're loving your new truck! Come say hi to us if you're ever back in the area.
Mar 10, 2025
Response from current dealership:
We understand that time is valuable, Richard, and we want to make sure you get the quality service you deserve. Please get in touch with our Sales Manager, Greg Romano, directly at gromano@sirwalter.com or 919-787-3700 and we will be happy to assist you. Thank you.
Jan 22, 2025
Response from current dealership:
Thank you for rating us 5 stars! Our team loves seeing perfect ratings; it lets us know we're doing things right. Take care out on the road, and we'll be here to help with any questions you have!
Jan 3, 2025
Response from current dealership:
We are sorry to hear about your experience at our dealership and would like to learn more about it. Please contact me whenever you have a moment so that we can discuss it further. Thank you.
Greg Romano, General Sales Manager
gromano@sirwalter.com
919-787-3700
Greg Romano, General Sales Manager
gromano@sirwalter.com
919-787-3700
Dec 30, 2024
Response from current dealership:
We're thrilled to hear about your 5-star experience! Our team is always here to help with anything you need. See you next time!
Ryan was great & helped identify the
Corvette I was looking for online. Once I
discovered the exhaust was modified all
communication ended and used car
manager Theo said the car was sold. The
links for videos Ryan had kindly taken
were disabled and I was ignored. My follow
up consisted of making sure the new out of
state buyer was notified they purchased a
modified Corvette. Best of luck to future
buyers of Sir Walter Chevrolet. BUYER
BEWARE
Oct 7, 2024
Response from current dealership:
We love to see a five-star rating, Lupe! It means we're doing something right, and we're delighted that your visit to our dealership went so well. Thanks for stopping by!
Sep 19, 2024
I gave them 5 stars because the dealer did reach out but they sold the vehicle before I got a chance to go look at it. That wasn’t their fault. 1st come 1st serve!!
Sep 23, 2024
Response from current dealership:
Thank you for the positive review! We appreciate your understanding. If you need help finding another vehicle, feel free to reach out! Thanks again!
Sep 11, 2024
Response from current dealership:
Thank you for sharing your experience! We’re glad to hear that you had a smooth, no-pressure process and that you found the car you wanted. If you need any further assistance or have questions in the future, we’re here to help. Enjoy your new car!
Aug 22, 2024
i set up an appointment to test drive this car at 1:30 i was there at 1:15 and minutes before i get there after
driving 2 hours to do this the car was sold from under me no notification or anything i was going on thr rep i
had hear about sir walter chevy i got fooled maybe it was just me that they did not like but im was highly
disappointed maybe other people have better experiences but i can't say it
Sep 13, 2024
Response from current dealership:
We apologize for the inconvenience you've experienced. Please reach out to us directly at (919) 787-3700 so we can address your concerns. Thank you very much.
May 20, 2024
Response from current dealership:
We're thrilled to see this positive feedback and are so glad to know you received quick and accommodating service. Please reach out if we can assist you again!
Show older dealer reviews 267
Apr 3, 2024
Response from current dealership:
Thanks for the excellent review and rating!
Apr 3, 2024
Response from current dealership:
We appreciate the awesome feedback! We are always here to help!
The staff has been very attentive and communicative. I live in Statesville and would have only been able to
visit on the weekends when I am off and not planning to visit somewhere closer to do test drives.
Unfortunately, the vehicle that was very ideal sold a few days before I could visit on Saturday. I was alerted by
email and test and that was helpful.
Apr 3, 2024
Response from current dealership:
Thanks for taking the time to detail your experience. It's always great to learn about ways we are succeeding. Sorry to hear the vehicle sold before you could come in, but please keep us in mind in the future!
Apr 27, 2023
Clean friendly lots of vehicles to choose from.
They replied back to me very quickly. I never dealt with any sales person. Just checking vehicle
Feb 21, 2023
Response from current dealership:
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Jan 10, 2023
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again!
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Dec 16, 2022
Dealer responded quickly. I was able to test drive the car on 12/5. I loved the car, however someone had purchased it on 12/9.
Dec 19, 2022
Response from current dealership:
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Nov 11, 2022
Response from current dealership:
Thank you for reviewing your experience! We aim to provide time-efficient and exceptional customer service for our guests and we are proud that this was received during your time with us.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Oct 28, 2022
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Nov 1, 2022
Response from current dealership:
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Oct 22, 2022
This was by far the easiest car buying experience that I have had. After the dealership contacted me we set up a time to meet and they had the vehicle ready to test drive when I got there. During the sales process there was no pressure to ever buy this vehicle and no pressure to upgrade to a more expensive one either. They also gave me slightly above KBB for my trade in to help me reach the financing I was comfortable with. The sales rep that helped me was Elijah and if you get the opportunity I would suggest working with him.
Oct 25, 2022
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sep 22, 2022
Response from current dealership:
Thank you for this amazing review! I really appreciate your business.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Aug 26, 2022
Every was super friendly and from the minute we drove on the lot, someone was there to help us and Jorge was very helpful with my purchase. Also met all my needs and wants with the replacement of the front tires as they are bald on the outsides. They will put two new tires on when they arrive.
Aug 29, 2022
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Feb 23, 2022
great
Feb 25, 2022
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Feb 17, 2022
Kahlil helped me with purchasing my car and he was very patient and helpful! Highly Recommend!
Feb 18, 2022
Response from current dealership:
We cannot thank you enough for your wonderful review of Sir Walter Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Feb 14, 2022
Response from current dealership:
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Very satisfied with the service. They were prompt in responding to my interest in the vehicle even though I contacted them with a email. I'm happy with my purchase.
Feb 9, 2022
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Feb 6, 2022
Salesman was very helpful however I was not able to look at the truck before it sold. Very good dealer experience even though I didn’t buy from them.
Feb 8, 2022
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Didn't buy the truck, but they were very attentive and helpful. Ended up buying a different truck, closer to my location.
Jan 18, 2022
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Jan 18, 2022
Response from current dealership:
We really appreciate your feedback, Cameron. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Responded very quickly and sent over additional pictures of the vehicle. Sold before I could make the trip but really impressed!
Dec 28, 2021
Response from current dealership:
We appreciate your input. We're glad to hear that you are impressed with the service we offer here at Sir Walter Chevrolet. If there is anything more we can do for you please come back and see us any time! Take care!
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Dec 23, 2021
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Good car - but dealer was unreasonable - would not fix any flaws of vehicle, would not take a deposit to keep vehicle from being sold - instead it became a race to the dealership with the money. Every time I called or visited, there was someone else on the way with the money, but the vehicle never sold. I will not be pressured into any purchase - especially a car. Prices are good, but cannot recommend this dealer to anyone - if you choose to deal with them - be careful and beware the pressure techniques.
Dec 27, 2021
Response from current dealership:
Michael, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Dec 2, 2021
Plesant
Dec 23, 2021
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Sincerely,
Sir Walter Chevrolet Sales Manager
919-787-3700
Oct 14, 2021
The truck is in immaculate condition and was better than described. The process was very lengthy but worth it. The car salesman was kind but not as aggressive as he could/should have been. I’m very happy with my purchase! Sir Walter is highly recommended by me.
The had the car available. It was on CarGurus for $87k. They would not answer my question on whetger they selling for that price. Eventually the price changed on the site and they quoted $110000. Then it came off car gurus and showed sold. I asked if it was sold, but it was available. With the huge dealer markup.
Sep 4, 2021
Very easy buying experience. Would recommend to others.
Jun 21, 2021
very informative and willing to assist
Jun 8, 2021
Max was awesome!! Gave me all the information about the car and kept me informed about every step. Greg was awesome as well. He got me better financing and was easy to talk with about what I wanted and the things I didn’t want. There was no pressure which was wonderful! I would highly recommend and would be a return customer!
May 3, 2021
Call cell phone I wasn't contacted until several days later by email
Feb 12, 2021
Sales person was very receptive, courteous, and had the vehicle ready for us to see upon arrival. He was prepared to spend as much time with us as necessary.
Jan 13, 2021
Responded promptly and treated me professionally.
Dec 13, 2020
Very honest and up front
Nov 15, 2020
Ibra was very accommodating and professional. He sent me the info promptly and followed up. I decided on another car that I saw somewhere else.
Oct 16, 2020
They were absolutely wonderful and fantastic. Love my Pathfinder and sales team was fantastic!
Sep 22, 2020
No hassle place to go for a vehicle.
Sep 18, 2020
Contacted me right away but after a few e-mail exchanges, it turns out that the car that I was interested in was a pre-sale. I wish dealerships would disclose this information sooner.
Sep 13, 2020
These guys were great. Really fought hard to get Us as close to our goal payment as they could. The car had an oil leak after we left the lot, and since it’s an Audi it wasn’t warrantied but they still fixed it for us. Truly a great experience.
Sep 6, 2020
Prompt replies. Friendly staff
Aug 8, 2020
Contacted me right away, emailed me cars before we got there. Christian Gibson Gets a 10 plus. We didn’t purchase this vehicle.. but still everything was awesome
Jul 4, 2020
The person who contacted me was professional and helpful.
Jun 4, 2020
Good, just did not have the truck I wanted
May 13, 2020
Great to work with. We ended up not purchasing because the vehicle was missing a couple of options that we wanted but Greg helped us
initially and was great and then Mike even followed up and was very kind as well. Would definitely recommend.
May 1, 2020
Very helpful with the information I needed
First off, let me start by saying I wound up purchasing the vehicle because of the professionalism shown by Abdul. Can I say that I would buy from the dealership again? Probably not. Would not accept a deposit on a vehicle during the COVID 19 outbreak even though they reduced their hours and absolutely would not work with me to accomodate my schedule. Abdul went above and beyond to make the experience as positive as he could and salvage a sale even though management couldn't get it done. Ask for Abdul, if they give you Fernando or Dave, look elsewhere.
Apr 15, 2020
Harold was great he was the sales guy that helped me. If I know anyone looking for a car I will send them here and tell them to ask for Harold.
Apr 12, 2020
First sales rep said that they did not due trade appraisals via phone/email. Bout the Corvette elsewhere
Mar 29, 2020
Andre has been great about staying in contact with me. Great truck but not what I am looking for
Mar 7, 2020
Was very informative and helpful. I didn’t end up buying here only because I was comparing with a similar used vehicle elsewhere.
Mar 6, 2020
Easy, in and out of dealership in 5 min with the keys! Brian was great to deal with !
Feb 20, 2020
great always followed up with me
Feb 29, 2020
Response from current dealership:
Steven, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Feb 22, 2020
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
They had great information on what I wanted but i just waited too long after I saw this jeep it was gone in 2 days after I saw the listing on it . Thanks for trying with you alls information .
Feb 22, 2020
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent experience with us. We look forward to seeing you back again in the future. Take care!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Farhan Abbasi was my sales consultant and was very helpful, knowledgeable, and nice to work with. Test drive experience was great and dealership staff were friendly and accommodating. If I had it to do all over again the only thing I would change is having other transportation available while the car is being detailed after sale was finalized. Even though they rushed it was a couple hours wait and I could still tell the job was rushed. I absolutely love my vehicle! Thank you Sir Walter Chevrolet and Farhan for a great car buying experience! I would definitely recommend this dealership to my family and friends in need.
Feb 4, 2020
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 29, 2020
Response from current dealership:
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Good and prompt delearship. Even though I didn't buy from them they did reach out to me multiple times. Liked the responsiveness.
Jan 29, 2020
Response from current dealership:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 9, 2020
Very attentive and understanding!
Jan 16, 2020
Response from current dealership:
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 16, 2020
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 16, 2020
Response from current dealership:
Thanks for the great rating, Tim. We're pleased that everything went well for you.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 1, 2020
Everything is good I found the car
Jan 16, 2020
Response from current dealership:
Wyndell, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Dec 17, 2019
They respond very well
Jan 3, 2020
Response from current dealership:
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Dec 16, 2019
I contacted the Dealership after seeing an advertisement.
I sent an email and left a voucemail saying that I wanted
to purchase a car I saw advertised for $33K. The
Dealership called me back and couldn't find the car ad. I
sent them a screenshot of the ad. Then a few minutes
later the price of the car changed online. It was originally
advertised for $33K and then changed to $40K.
The Dealership manager told me that the price is set to
change automatically by the marketing team, but he said
he would honor the price I took a picture of because I
contacted them at the time the price was advertised. I
chose not to do business with them.
Jan 3, 2020
Response from current dealership:
We’ve received your comments and are reviewing your feedback with our team.
Excellent. The two people who helped us Andre and Jose were just the best. They helped us
tremendously and made sure our needs were met. Also the prices found at this dealership were
the best found in our area. Great experience all around. I will definitely recommend them to
anyone who is looking to buy a vehicle and want to be treated in a positive manner.
Nov 22, 2019
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Nov 11, 2019
My experience was a very smooth transition .
Nov 11, 2019
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Very helpful in trying to find a vehicle for me. They returned my emails and calls in a timely manner.
Nov 11, 2019
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Nov 6, 2019
Talked on the phone in depth about the vehicle, but ended up purchasing a new model
elsewhere.
Nov 7, 2019
Response from current dealership:
Thank you for the review, Bob. Please contact us if you have any further questions, we'd be happy to assist you!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Nov 1, 2019
I drove 1 1/2 hours to the dealership and was very impressed with the customer service.
Nov 1, 2019
Response from current dealership:
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Oct 30, 2019
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Oct 1, 2019
Response was quick
Oct 7, 2019
Response from current dealership:
Amanda , thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Sir Walter Chevrolet satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sep 30, 2019
Response from current dealership:
Thanks for the great feedback, Chris! I'll be sure to share your compliments with Brandon and we look forward to working with you again.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sep 23, 2019
Manny was great. After my last two car buying experiences, I was expecting more of the same. Could not have been more wrong.
Sep 30, 2019
Response from current dealership:
Hello Renee and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Manny was there to provide you with such exceptional service! Thank you again and congratulations on your new car.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Didn't ultimately buy from them, but their communications on the truck I inquired about were respectful, helpful and not too
frequent to become annoying.
Sep 20, 2019
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Brandon and River were very professional and friendly !!! Was Happy to purchase the truck.
Sep 18, 2019
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sep 9, 2019
This dealer has many trucks on their lot and they do a
great job working with each buyer to get them the
truck that fits their needs and budget.
Sep 9, 2019
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sep 2, 2019
Great so far, they have been prompt and responsive.
Sep 3, 2019
Response from current dealership:
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Aug 27, 2019
Response from current dealership:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Aug 21, 2019
Yes. They contacted me. But they still do not have an asking price. If they are going to advertise a vehicle, then advertise the price. Their response, “They’ve been to busy to price it out yet.” It’s has been advertised for at least 3 weeks.
Aug 22, 2019
Response from current dealership:
We’ve received your comments and are reviewing your feedback with our team.
Aug 14, 2019
I was sent a generic letter. I asked for their best price but all I as told was that I could schedule a test drive and the hours they were open. :(
Aug 15, 2019
Response from current dealership:
I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Called dealer and Abdul was my salesman. He
confirmed by telephone the total price of the
truck would be 27,565 due to me not qualifying
for the lease trade in discount, completely
understandable. I drive an hour and a half to get
there Saturday July 20th. Salesman pulls truck
around for me to view while the "manager" is
driving my trade around the parking lot to
determine trade amount. I looked at the new
truck and noticed the "accessory" bed liner
installed was all bowed out and looked
horrible...salesman Abdul even made a comment
that "yeah they didn't install it right"....theeen
proceeds to tell me that theres an extra over
$2,000 they added to price for "accessories"!!!!
That brought the truck to almost 30
thousand....seriously?! Handed Abdul the keys
and said I'm not interested, he never even asked
why. Got my keys back from guy driving my
truck and smelled like the guy farted in
there...what!? Made my wife sick. Got a text 4
days later saying the truck was now $1,500
off.smh
Aug 13, 2019
Response from current dealership:
We’ve received your comments and are reviewing them with our team.
Jul 22, 2019
Everyone was nice and polite but they won’t give you a fair deal when trading. I had a trade in with a balance of $17,000 they offered me $6000. I know I had some negative equity but that is ridiculous.
Jul 23, 2019
Response from current dealership:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jul 22, 2019
They were great. Just wasn't the right car at the right time.
Jul 23, 2019
Response from current dealership:
Thanks for the great rating, Bill. It was a pleasure working with you and we look forward to doing so again.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jul 12, 2019
I contacted Sir Walter Chevrolet through CarGurus on
a Friday night.
A Sir Walter representative sent me an email
immediately and a sales representative (River Coffey)
contacted me Saturday morning. I spoke with River
regarding the vehicle and he graciously sent me more
pictures of the vehicle. We agree to meet regarding
the vehicle on Monday morning. I met River on
Monday morning and after inspecting the vehicle and
a test drive, we started paperwork for purchase. I
applaud River and the Sir Walter Chevrolet staff as
they helped me get financing for this vehicle. The
experience with the Sir Walter Chevrolet staff was
great. If there is a vehicle you are interested in and it is
at this dealership.... call them! They are Great!!
Jul 15, 2019
Response from current dealership:
Brent, thanks for the great review! Please come visit us if you need anything else, be it service or sales.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jul 7, 2019
Amazing
Jul 10, 2019
Response from current dealership:
Thank you for leaving us your positive review, Anthony!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jun 26, 2019
so far so good. I am still getting to know them. Very impressed this early in the hut.
Jun 26, 2019
Response from current dealership:
We really appreciate your feedback, Rodney. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jun 20, 2019
Great folks. Polite professional.
Jun 26, 2019
Response from current dealership:
We appreciate the kind words, Michael. We look forward to seeing you again in the future!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Great deal, no pressure, no haggling, easy transaction. They accidentally over charged me on taxes and fees, and sent a refund check a week later on their own initiative. Would be happy to work with again.
Jun 18, 2019
Response from current dealership:
Congratulations on your new car, Adam! Thank you for taking the time to write about your experience. It's great to know our staff was able to provide you with a pressure-free, honest, and easy car buying experience. Please feel free to call or stop by if there is anything else we can do to help you.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Price is not accurate to what was being advertised... called to put a deposit on a new truck and the sales person wouldn’t send me a purchase agreement. The price magically was $10k more than what was advertised on CarGurus.
Jun 14, 2019
Response from current dealership:
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience.
Regards,
Sir Walter Chevrolet Team
Regards,
Sir Walter Chevrolet Team
Jun 11, 2019
Response from current dealership:
We appreciate the kind words. Let us know if we can help you again in the future!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
May 14, 2019
I found this dealer advertises a very low price for vehicles and when you contact them about a particular car they adjust the price and explain that this price is IF YOU QUALIFY FOR ALL DISCOUNTS. I found this to be unrealistic as no one can qualify for EVERY DISCOUNT.
May 23, 2019
Response from current dealership:
Thank you so much for this great review, Kinngi!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
May 15, 2019
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
May 15, 2019
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
May 6, 2019
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
The best vehicle purchase I've ever experience, My dealer David Mehan was the greatest and he made me feel welcomed and appreciated. No pressure what so ever! I would definitely recommend him to anyone and everyone. Also the Finance Manager was very professional and informative. I really like these guys!!!!
Apr 30, 2019
Response from current dealership:
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Apr 24, 2019
Great
Apr 30, 2019
Response from current dealership:
Thanks for the feedback, Dare. We are grateful you chose us for your automotive needs. We look forward to working with you again in the future!
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Apr 21, 2019
Their sales intake process is highly irregular. I went there with my own financing. I knew
the price of their car and I needed to get my car appraised. They refused to appraise
my car without having my payoff (not unreasonable but certainly unnecessary), my dl
and insurance information, my registration, etc. None of that information is needed to
appraise a car and I have no idea why I was asked for it when and deal was not even
on the table. They really need to update their practices. Lastly, I can vouch for the
irrelevance of the information because several competitors gave me the deal numbers
without any of the requested information with the exception of the payoff. Some of them
did not even require me to come in to the store.
Apr 25, 2019
Response from current dealership:
Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue.
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sincerely,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Apr 18, 2019
Good service
Apr 24, 2019
Response from current dealership:
Frank, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Apr 24, 2019
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Mar 29, 2019
Response from current dealership:
Thank you for this feedback and congratulations on your new purchase. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Mar 17, 2019
Polite and helpful
Mar 21, 2019
Response from current dealership:
Thank you for this amazing review, Ariel! We really appreciate your business.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-360
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-360
Feb 18, 2019
Response from current dealership:
Thank you for taking the time to write this review. It’s a pleasure to hear that our team was able to provide you with an outstanding service experience. Please feel free to come back and see us again for any automotive need that you might have.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Slow responding to getting back with me. I asked for information on the vehicle to be sent to me. The reply was, "Look on our website for all of the information you need."
Feb 18, 2019
Response from current dealership:
Thank you for providing us this feedback. At Sir Walter Chevrolet, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about this issue so we can work together to make things right, so please contact me directly at your convenience.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Feb 18, 2019
Response from current dealership:
Thank you for the great review. Please come visit us if you need anything else, be it service or sales.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Feb 13, 2019
The "new" truck they tried to sell me already had 963 miles on it!
Feb 14, 2019
Response from current dealership:
Steve, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Please call me when you can so we can address this together.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
I was contacted almost immediately by a friendly, knowledgeable, professional salesman named Dave. We are continuing our communication, however, I have not decided whether to pursue potentially purchasing the car or not.
Feb 5, 2019
Response from current dealership:
Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Dave. Please let us know if we can ever help you in the future.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 26, 2019
The dealership contacted me quickly. They answered my questions within a few email exchanges.
However, the price offered was not that as listed on CarGurus...as I didn't qualify for all the
incentives...approximately $1, 250.00 more than what was indicated on the internet....
After they gave the price, I called the dealership and explained the above...and still searching for the car.
Feb 5, 2019
Response from current dealership:
Thank you for the feedback. Please let us know if you have any questions.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 29, 2019
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 17, 2019
Great help
Jan 22, 2019
Response from current dealership:
Thank you for the great review, Stephan. Please come visit us if you need anything else, be it service or sales.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Jan 2, 2019
Great team
Jan 9, 2019
Response from current dealership:
Thank you for this amazing review, Derrick! We really appreciate your business.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Dec 31, 2018
Dealer emailed us immediately and arranged an appointment. Price was exactly as advertised.
Got what we wanted for our trade in. Relaxed, no pressure atmosphere. Salesman was friendly,
knowledgeable, attentive, and thorough. We highly recommend Sir Walter Chevrolet.
Jan 2, 2019
Response from current dealership:
Patricia, thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I’m glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Dec 29, 2018
fast in contacting but seems online price is not bottom line due to add ons
Jan 2, 2019
Response from current dealership:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Regards,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Regards,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Dec 26, 2018
Sir Walter has great salesman and prices. They were able to get my daughter in a nice vehicle on her own.
Jan 2, 2019
Response from current dealership:
Thank you for the great review, Henry. Please come visit us if you need anything else, be it service or sales.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Dec 10, 2018
Response from current dealership:
We appreciate the kind words. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Nov 27, 2018
Mr. Lancaster was an AMAZING sales person!!! Highly satisfied!!
Dec 3, 2018
Response from current dealership:
Thank you so much for your feedback, Stephani. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Mr. Lancaster. Please let us know if we can ever help you in the future.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Nov 22, 2018
Haven't went to the dealership yet as I'm out of state but they have been in contact with me. Answering questions I have so far im very pleased
Dec 3, 2018
Response from current dealership:
Stanley, thank you for the feedback. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Nov 8, 2018
Was nice salesman we emailed some. Very nice.
Nov 12, 2018
Response from current dealership:
Thank you for the great review, John. Please come visit us if you need anything else, be it service or sales.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Nov 12, 2018
Response from current dealership:
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs!
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Oct 23, 2018
Reggie was very nice as well as Steve.
Oct 31, 2018
Response from current dealership:
Thank you so much for your feedback, Lori. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Reggie and Steve. Please let us know if we can ever help you in the future.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sep 26, 2018
Good dealer
Sep 28, 2018
Response from current dealership:
Thank you for this amazing review, Chris! We really appreciate your business.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sep 7, 2018
The dealer contacted me and I backed off. Good experience
Sep 10, 2018
Response from current dealership:
Thank you for the great feedback, Glenn! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sep 6, 2018
Reed was the absolute best.
Sep 6, 2018
Response from current dealership:
Thank you for taking the time to write this review. We are pleased to hear that Reed was able to provide an efficient and overall positive experience.
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Best,
Matt Birckhead
General Manager
mbirckhead@sirwalter.com
919-235-3602
Sep 4, 2018
Would have been a 5 star, if they had the car I came to look at when I came stopped by. However, it was available a day later. Surprisingly, I was able to snap it up the next day. Very friendly staff and it was a pleasant car buying experience.
Sep 6, 2018
Response from current dealership:
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs!
Best,
Matt Birckhead General Manager mbirckhead@sirwalter.com 919-235-3602
Best,
Matt Birckhead General Manager mbirckhead@sirwalter.com 919-235-3602
Jul 9, 2018
The staff was very nice and friendly especially Kris. He was in contact with me the whole time, and even had the vehicle ready for us to test drive when we got there. The dealership was very clean and well organized. We had a good experience with Sir Walter.
Jul 7, 2018
Quick response! The car was sold but someone did contact me.
Jul 3, 2018
Wonderful experience. Everyone went out of their way.
Jun 29, 2018
All the people we dealt with at Sir Walter Chevy were very friendly and knowledgeable. They were not pushy. They did a great job and wed bought our new truck that day!
Jun 20, 2018
Drove two hours to see this vehicle. Wasn’t happy that they didn’t provide any pictures of the car’s flaws. Such as the tear in the leather seat, scratches on the lip of the front bumper. Couldn’t get the HUD to work, and only after asking about it when reviewing paperwork, they stated that the manager had a new one ready to be installed. All of this information would have been nice from the start.
Jun 18, 2018
Very responsive.
Jun 14, 2018
I am happy and satisfied with both my salesman Brandon and Sir Walter for working with me on my used vehicle purchase.
Jun 7, 2018
It’s all good
May 29, 2018
My experience was great!
May 27, 2018
The dealer contacted me and put my into a vehicle that fit my budget, needs, and situation. It wasn’t this Nero but they were amazing. Ahmad helped me and he was great, I didn’t feel pressured, it felt natural and for the first time every when buying a car (and I’ve bought a lot) I got what I asked for and they didn’t tell me no. They made it happen. I feel so blessed.
May 16, 2018
They were awesome in handling my deal. They even helped me out with my wierd situation being in Alaska and moving to the east coast. Super awesome sales manager and very helpful staff.
Apr 19, 2018
The sales staff was great to work with, no high pressure sales pitch and willing to go above and beyond to get you in a vehicle.
Apr 5, 2018
Great satisfaction with Sir Walter
Mar 30, 2018
Car gurus made it easy to find my dream car, and the deal was as advertised when I got to the dealership. Great experience.
Mar 29, 2018
I worked with Steven Lancaster at Sir Walter Chevrolet Raleigh, N.C.
Steven made everything go very smoothly and in a timely manner. We
did purchase a 2017 Chevrolet Silverado 1500 and was able to pick it up
on Saturday. It was a great experience all around, no pressure.
Mar 28, 2018
Very satisfied with the service that I received from sir Walter Chevrolet...test drove the car, discussed sales price and financing, bought the car and now it's in my driveway waiting for me to drive it...
Mar 26, 2018
Dealer responded. Changed my mind and did not contact dealer.
Feb 19, 2018
good experience
I called for a truck that I was interested in buying and the person who answered me told me that he would return the call in a couple of minutes with all the information of this truck but he never called me back when I contacted them the next day they told me that they already sold and offered me another one with more miles and 2 years older almost the same price when the one that interested me was sold leaving me waiting for the call definitely bad experience of this dealer.
Feb 11, 2018
Dealer response was as quick as the C7 grand sport I was interested in. I'm hoping to make a deal with them.
Jan 31, 2018
Very good visit. Courteous, friendly, knowledgeable staff. The sales
person was very helpful and spent unrushed time explaining different
things to me about the car I was checking on and the services his
dealership offered. Unfortunately for me, someone else but the car I
wanted in the same day before I could get back to actually try to get
the car. Still a good experience at Sir Walter Chevrolet and would go
back again.
Jan 26, 2018
It was good
Jan 23, 2018
Replied quickly and stayed in touch. I was very pleased with my experience with Sir Walter Chevrolet
Jan 22, 2018
They replied relatively quick regarding the car I was interested in. unfortunately it sold before I could make my way to see it. They offered me other cars in my price range, I just was not interested in other cars at that point.
Aug 19, 2017
I received an initial email advising that I would be contacted concerning my interest in a vehicle they had listed. I never received a follow up call or message. After waiting approximately 4 days I sent them an email with a cc to CarGurus expressing my disappointment in their failure to respond to my inquiry. I further advised them there was no need for them TJ respond at this late date.
Aug 8, 2017
Was the best experience I've had buying a car. Personal were great and very personnel. Took time to explain all the paperwork and a wonderful exclamation on how everything worked in the car. 5 star easy. Thank you.
Aug 2, 2017
Really worked to earn my business. I just had to go out of town and they sold it.
Aug 2, 2017
Dealer contacted me , I wish that all dealers would take the time to read comments that were sent in on the original request.. They all reply the same thing when can you come in. If they read what was sent it would explain that sometimes you are hours away and don't have time to waste if they can not meet what you have laid out as a deal you want..i know they cant give a firm price on your trade but they can say yes we are close or no we are too far apart to make the deal you requested.
Jul 25, 2017
They returned my email within a day. They will
not discuss prices via email though. But they will
asked for your call back number.
Jul 4, 2017
Bought the truck. Very easy buying experience.
Advertised price did not include $2009. Worth of dealer included options already installed on vehicle. Their ad is very misleading. Documentation fee is not required by North Carolina State law. Its another scam at jacking up price of the vehicle. I bought from another dealer and saved $3000.
Jun 17, 2017
Friendly, fast, courteous and great deals. Sales staff was the best and the greatest experience I've had buying a car
Drove from Hampton Roads Va just to be lied to. Was told I had to finance through them to get the price on Carguru and that the price list on line was not the listed price. Told them before I left my house I'd already been approved by my bank. Just want the vehicle. The car was a 2017 supposed to be brand new. But it had scratchest and what looked like a small dent where something hit the passage door and remove the paint. One would think after being on their lot for 324 days they would want to get rid of it. Hope they enjoy it for another year!
Jun 10, 2017
Very approachable and respected our time conflicts. Nice relational approach. Not pressuring.
May 30, 2017
Magnificent
May 28, 2017
Amazing story!! Just saying I am blessed and the dealership took great care of me!! Love the car!!
May 23, 2017
Great experience
May 18, 2017
Super friendly and helpful.
Apr 25, 2017
Very responsive
Apr 25, 2017
Everything good.
Apr 23, 2017
Our salesman Mr Will Lopez, was very friendly, polite, no pressure
and easy to talk with, Mr Lopez even had the vehicle we were
interested in sitting out front and ready for us to view when we
pulled into the dealership. From the front receptionist all the way to
the financial manager everyone had a smile on their face and were
willing to help us with any questions or needs we had. I would
highly recommend Sir Walter Chevrolet, they put customers first.
Apr 11, 2017
Have not gone there yet to see the car, but bought a volt from them, great
service and people
Mar 2, 2017
Karen was very helpful even though I got
a different car but she was kind and took
the time to call me back more than once
to let me know the status on car I was
looking at
Jan 16, 2017
Great communication!!!
Jan 7, 2017
they were very friendly
Dec 29, 2016
Quick response
Dec 11, 2016
Did not end up buying car here but leveraged their sales price to find one closer to me, Lamont Greene was a great person to deal with, clear communications and no pressure sales. A++
Oct 4, 2016
They made contact with follow ups.
Purchased a car from them. Only issue is I was offered a 12 month
warranty but then it was not included in the closing documents - they have
provided an email but I am still waiting for the documentation. Overall it was
a good car and the price was fair - I don't think they gave me a great value
on the trade in but the base care was a good value.
Sep 8, 2016
Spoke with sale Rep and manager and they both were great to talk to. They both answer all of my questions and was willing to assist me with anything I needed.
Sep 4, 2016
Yes, the sales agent Karen contacted me and I went to Sir
Walter Chevrolet and test drove the BRZ.
It is a really nice little car.
Karen is also following up with me, as I have not decided yet
what car to purchase.
I plan to test drive one Scion FR-S from another dealership,
which is badically the same as the BRZ, but a little bit cheaper
at the same age and mileage.
Jul 22, 2016
Internet sales contacted me through email and was very courteous.
Jul 9, 2016
My experience was great. Jim Brady was very courteous, attentive and patient. Excellent salesman.
Jul 1, 2016
Did not buy this truck. Ended up buying a new truck. Excellent sales experience thru sales rep, finance manager, and dealership owner. Will be back again in near future. Wish I could say this about more of the businesses I deal with on a daily basis.
Jun 22, 2016
Overall great experience. However, more than one finance guy working
would be nice. It took foreverrrrrrrrrrrrrrrr to close the deal.
May 17, 2016
Very prompt.
May 6, 2016
Good
Mar 19, 2016
Easy to work with and honest.
Very happy with my purchase.
Mar 14, 2016
They contacted me several times but I had found the truck I was looking
for.
Jan 28, 2016
This is my first time ever posting
a review. My experience at Sir
Walter Chevrolet was great. I
recommend anyone who is
looking to purchase a vehicle,
stop by Sir Walter Chevrolet. Ask
for Will, he is a great salesman,
most of all he is honest.
Jan 8, 2016
Good
Experience was just through email. Left one telephone msg
with a W. Lopez but never got a call back. Had a favorable
experience with Emily Hawley who replied timely to my
inquiries. Unfortunately, I was looking for an auto trans and
the vehicle was manual so I never made it to speak with
anyone in person.
Nov 30, 2015
SWC responded quickly with e-mail. After conversation with
salesman about Equinox specifics he called me back a few
hours later with the fact the vehicle had been leased out
even though it was still on the website for sale.
Jun 26, 2015
Save your time. go somewhere else. They ask high retail for their
vehicle and offer you a low book price for yours reguardless nice
condition. Fair is trading apples for apples.
Jun 25, 2015
There was not a salesperson to help us
when we arrived. Someone finally came
outside, very apologetic, we waited but
then left because they did not have the
vehicle we were looking for.
Mar 20, 2015
Vary nice
Nov 22, 2014
Friendly people decided on different car
Nov 11, 2014
Andre did a fantastic job!
Jul 13, 2014
I go great help and would shop there in the future!
Apr 30, 2014
Ended up being rude.
Apr 24, 2014
good
Feb 20, 2014
Okay
Aug 16, 2013
The whole process of purchasing this 2010 GMC Canyon was great. They treated me as I would want to treated. Great place will tell me friends and family to go there first.
Jan 28, 2013
purchase the vehicle good price good sales people
Jan 22, 2013
great dealership although i did not purchase the vehicle
Sep 15, 2012
Dealer did respond for some reason it will not change
Never came down on price, did not want to deal. Got up and walked out.
Aug 27, 2012
Car wasn't automatic transmission but company very prompt.
Jul 18, 2012
They love selling you a car but be aware. If there are issues with there
cars. Sales person Joe will never call you back, David sales manager is
very condescending and does not put himself in the clients shoes.
No customer service and loyolty after the sales with saying they will call
back and no follow up for several time I might add. No communication
Internal on what types of cars they fix and the process with there service
Department which is scary.
The only good experience was with Gary, senior manager at sir Walter
and understood and was willing to address the situation with dignity.
Thanks Gary but as a 1st time buyer at sir Walter and spending a good
amount of money. I will never return! Also purchasing a car for my son
and would of really would of loved to do business due to the nature of our
sales interaction with everyone but after the sale which is the most vital
for the customer, they failed to come through.