Silver Star Motors

they contacted me in a timely manner

they contacted me reasonably quickly

Helpful but couldn’t do the deal online

One star is being generous. Terrible experience overall - I made plans to see a car and got a quote over the phone for a trade on my car. The used 2019 G63 they showed me was damaged in the rear. Dealer never mentioned this to me prior. At the dealership they said they would fix the rear damage but the following day they took back that offer. The trade in offer I received over the phone was also very inflated vs what they offered me at the dealership. Overall terrible experience. Wasted 3hrs + of my day. Do yourself a favor and stay away from them.

Quick respond

Prompt response times and helpful information provided to me.

Recommended

Great service great communication

Great communication

The dealer did contact me. I will be going to test ride the SUV on the weekend.

Great customer service. Very friendly

Prompt responses. Unfortunately wasn’t offered a legitimate trade in value. So I purchased from another dealer.

Dealer was quite helpful l, responded right away.

Super friendly We did got the local deal

They know how to make you special

Good service

Good response.

Great experience

Extraordinary

Great dealership

She was very attentive got back to me right away five star

Great response

Very Responsive

I actually purchased this car and my experience was great

Very polite, responsive and forthcoming with requested information.

They responded promptly

Very responsive

Great dealer.

Once I talked to the dealer the price increased by about $6,000 for a “certification” fee. That is about 20% margin. Nice profit for the dealer - if it worked... not on me... I did not buy a car from this dealer and never will.

Very good

Very friendly staff.

Best dealer experience in 40 years, one price,no haggling and nice showroom plus plenty of new and used mercedes cars

Sales staff responded to my questions in less than 24 hours.

No one knew anything no salesman available to talk still waiting for window sticker to be emailed.. wouldn't buy from this dealer not professional and not knowledgeable of product obviously not staffed properly...

Good

Got back to my inquiry quickly but received a couple of automated emails after we had communicated via email personally.

Responded Back To My Email Very Fast

Very responsive and professional. I liked the fact that they are mindful of not inundating you with emails and are very respectful of your time. A much welcomed no pressure approach.

Touch base several times to make sure your car purchase is a good one

Good

People were great but there was a big hubbub about accepting a personal check which is never happened to me before I have purchased 4 cars on cargurus and numerous cars from dealers and my personal check has always been fine, however SiverStar really put me through the finger on this and it took over four hours for us to come to the deal on site if it wasn’t that the people were so kind and accommodating once I was there and where able to accept my check They thoroughly went over the car showed my wife how to use all the features. The car was exactly as it was represented. and there was no goofing around on price

Awesome

Car was not ready and I had to drive to an auto body shop to see the car. Customer parking was terrible. Finally they broke the key of my car, and management didn’t show up.

The Salesperson was a nice guy but they didn't have the particular car that I wanted when I called.

They did a good job and I bought the car.

Seems great! Semt car fac over before I even got to dealership to look at vehicle

Purchased the 2016 s550 , dealer has done everything possible to make this purchase a seamless and successful experience

Nice rep

They sent clear car fax. Drive over an hour to see car and it was in service Dept for repair and paint work from accident. And overall in poor condition. Salesman told me car was perfect and certified. Also, spoke to salesman 4x before going. Even 1 hour before. And when arrived they said did not know where car was. Said have other (more $) available instead. Poor service from a name brand dealer. Will never go back. Wasted day

Very responsive.

They got back to me with the information that I asked for. They also followed it up with a call

Very helpful. Will visit again soon.

Very professional

Stellar response and follow up

Good to deal with” friendly staff an great response on request for info on the car! Would buy from them again! Great job Joe

great and immediate follow up

Vance Lou and Assad made my purchase experience AMAZINGLY EASY...Vance is my sales person...Lou is the sales manager...Assad is the finance manager. They are all the professional helpful and most of all NO PRESSURE guys...Great Experience...

Quick and courteous response. Found another vehicle at a different retailer, so I can't comment on the "overall experience". Had to put in a rating, so as far as a call back is concerned...5 stars

I want to say a very big thank you to silver star motors! From the receptionist to the financial manager,you all did a great job! Especially Giuseppe (sales consultant), he said to me "you don't have to buy the car if you don't like it" I had absolutely no pressure to buy a car from them, he made sure he kept in touch with me through the whole process,he understood what I wanted in my car and my budget! N he made it work!!!!! Thank you so much again,I sure will be coming back for an upgraded car when the time is right and I can't stop telling people about SILVER STAR MOTORS! ...Bravo!!!!

Responsive

Very helpful

Good customer service

Responding in time noumerous times no bad

Genesis from internet sales was absolutely lovely. After sending my email, her follow up was prompt and she put me in touch with Herman Anyangwe internet sales manager immediately. The communciation from email, phone, and text were on point. I was treated with courtesy at all times. I was truly impressed. Herman introduced me to Chris Yee a product specialist in the CPO department who was kind, patient, and listened to all of my concerns. Chris and Ed his manager went above and beyond, met my expectations, and then some. AWESOME TEAM. Bob the finance manager was very pleasant and understanding. The two young men from delivery were AMAZING!!!!. The young man Gary was a gem! I wanted to pack them up and take them with me. Great teamwork with both Gary and his colleague whose name I am forgetting but awesome none the less. Sharing my success and on Silver Star instagram page topped the experience with a cherry,and left me feeling like I was on top of the world at which point I realized the fruit of my labor. The Silver Star team allowed me to have a GOLD STAR EXPERIENCE. I highly recommend them. Silver Star created the connection,eased the experience, and provided me and my family with WORLD CLASS treatment. Made the connection on 8/9/16 and drove off in a beautiful ML350 on 8/11/2016. #LOVINGIT

Terrible. Bait and switch. They made an appointment with me to see the car that I was interested in, but that car was sold. Even though it was not available they made the appointment anyway.

AWESOME Mercedes Benz dealership! I live in RI and I would definitely do business with them again!. It was well worth the 3 hour drive to Long Island City

The worst place to be ,the manneger try to hold my money and threaten me to buy the car i don't know how you guess recommend me to go there

Called back quickly

Well experience

Good

Excellent customer care! Purchased the car. Very responsive in all ways.

Excellent attitude from the caller.