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Shoreline Chrysler Dodge Jeep RAM
About Us
Shoreline Cdjr is Committed to Serving Drivers from Old Saybrook CT, Branford, New London CT, Norwich CT and Stonington CT Shoreline Cdjr is more than just new and used sales, parts, and service. Our team, housed in Old Saybrook CT, is proud to serve drivers from Branford, New London CT, Norwich CT, Stonington CT and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Chrysler, Dodge, Jeep or Ram model so that your automotive investment is one that you're every bit as proud to own as we are to sell. See why our loyal customers trust Shoreline Cdjr year after year From the moment you step into our showroom, you're more than just a customer to us; you're an honored guest, and our only aim is to serve your nee
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Today 9:00 AM - 6:00 PM (Closed now)
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255 Middlesex Tpke
Old Saybrook, CT 06475
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I purchased a 2022 Dodge Charger Widebody from Shoreline Chrysler Dodge Jeep Ram and initially had a very good buying experience. The salesperson and sales manager were professional and tried to help when an issue came up.
Unfortunately, after bringing the vehicle in under warranty, the dealership replaced the factory two-piece Brembo rotors with one-piece rotors, which is a downgrade from the original equipment the car came with. The most frustrating part was that there was no conversation with me before changing the configuration of the braking components.
The sales manager did try to assist, but this ultimately appears to have been a management decision. Very disappointing experience after what started as a great purchase.
Apr 28, 2025
Response from current dealership:
My name is CJ and am jumping in. Would you email us at knickerson@maverickmotorgroup.com ? We would like to assist immediately. Thank you!
Show older dealer reviews 26
Sep 20, 2023
Contacted quickly, but very unpleasant experience with the Business Development Manager from my
online inquiry. Due to my distance from the dealership, I wanted to know how firm they were on the
price...telling them exactly what I wanted to pay. I understand if they don't like my offer, but no reason
to give attitude and be rude to a potential customer. Another manager called me back to discuss the
experience, which I appreciated, but ultimately got the same experience. Loved the car, but not the
dealership.
Jun 22, 2023
Very good. Professional, kind and courteous.
While the sales team is helpful and makes test driving vehicles easy we didn’t have the best experience. We felt very pushed and pressured to buy a car that night. One car we drove had been sitting on the lot for months “because it just hadn’t sold yet” but the rear tires were bald, there was definitely some damage to the passenger side, and the hood wouldn’t latch properly or the sensor for the hood latch was broken.
Jan 9, 2023
Response from current dealership:
Thank you, your experience means everything to us.
Jun 19, 2022
Contacted me many times. Tried their best to help
Jun 21, 2022
Response from current dealership:
We're grateful for the opportunity.
Jun 15, 2022
Response from current dealership:
Thank you for your review, it means a lot to our entire team to know how you feel about us.
After being called, texted & emailed multiple times about this specific car the dealership ended up having to sold the car 4 days prior even though we were texting recently about the car.
May 5, 2021
Response from current dealership:
We apologize for your frustration- we were also looking for a similar vehicle once we discovered that one was sold. Thank you for the feedback- John Rossetti- General Manager.
Still waiting for pictures after many weeks. Despite request, photos have not been
provided.
Feb 11, 2021
Response from current dealership:
Unfortunately as we discussed, the vehicle in question was moved to auction and not for sale. Thank you, John Rossetti-General Manager
Liked their listing and dealership was friendly, but decided on looking for an older less expensive car.
Aug 9, 2019
Response from current dealership:
Thank you for taking the time to give us your feedback- we appreciate the 5-stars! John Rossetti- General Manager
Apr 24, 2019
Response from current dealership:
Thank you for sharing your experience with us! John Rossetti, General Manager.
Jan 15, 2019
Response from current dealership:
Thank you Kim, that is very reassuring that all went well! John Rossetti, General Manager.
Nov 12, 2018
Very good.
Nov 13, 2018
Response from current dealership:
Excellent to hear! John Rossetti- General Manager
Oct 28, 2018
Very good follow up
Oct 29, 2018
Response from current dealership:
So glad to hear this! John Rossetti- General Manager
Sep 26, 2018
Car I was scheduled to look at, I was told was already sold at appointment, after receiving confirmation email 2 hours prior. 9verall not impressed. And then received another email thanking me for coming with an attached email of info on said sold car
Sep 27, 2018
Response from current dealership:
I am very sorry to hear about your experience. We do not intentionally run our business that way, I will be addressing this with our staff. Sincerely- John Rossetti- General Manager
Apr 23, 2018
The dealership is very interested in your business and follows up on inquiries promptly.
Apr 24, 2018
Response from current dealership:
Thank you David!
They responded with multiple emails and NEVER answered the ONE
question I asked. It was pretty pushy and annoying. Had to block them.
Feb 3, 2018
Response from current dealership:
Hello, Can you please contact me directly at jrossetti@lorensencdj.com IM the General Manager here at Oldsaybrook CDJ I'D like to discuss your experience in detail
Jul 21, 2017
Response from current dealership:
Thank you Jim for taking the time to share your experience with our team!
Jan 2, 2017
Great experience! The salesman (Josh) was very detailed with every part of the sale. He had the jeep detailed inside and out. The vehicle loos like new considering it is 12 years old. I will go back for my next car.
Bob
Jan 5, 2017
Response from current dealership:
Bob, thank you for the wonderful review! Josh is truly an asset to our team.
Thank you again,
John Rossetti
General Manager
Thank you again,
John Rossetti
General Manager
May 20, 2014
I got there for my scheduled test drive April 29 the car wasn't there
then I waited I got the car and when I got home I realized it was
missing the rear headrests which is a safety issue the dealership
has not got back in touch with me as to where they are.
Nov 24, 2013
Worst possible service. Did not respond to Internet request, even
afte going in person nobody would talk to me. I took a day from
work, with cash in hand to do this.