Shoreline Auto Center

Awesome

Nice, polite, well kept car lot. This was our second purchase from this dealership. They are very helpful and always eager to please. I would definitely recommend them to anyone looking to buy a automobile.

Responded quickly but hasn’t responded with follow up questions and request for pictures

Great experience and I love my car !

I purchased this vehicle and I am so pleased, Mike Carter was a terrific , honest, caring Salesman, all the other staff were Professional and Courteous.

Responded quickly and honest about the vehicles I asked about. The car lot has nice vehicles with low to fair miles for great prices. Very help and I ended up purchasing the 2004 Ram 1500 88,141 miles. Go see what he has on his lot you will not be disappointed

An excellent experience all the way around. Debra and Mike are a great complementary team. They were prompt, professional, forthright, and personable. Great customer service. The vehicle i purchased was a good deal and they answered all of my questions about it. It felt like the car had been waiting there just for me to come and buy it.

These guys had their stuff together!! I bought this truck!! Very friendly staff and helpful! It was a great experience all around! My hats off to these guys!!

The sales person with knife and answered all my questions

Another place I drove to from moyock NC only to find out they new it had problems with the ac and the turbo not spooling up, or has a massive leak somewhere

Im a first time buyer and they want me to put down$13,000 for this car. Never going to happen. I don't even have bad credit.

Very inviting and helpful

Bought the Vehicle. They were very pleasant to work with. I would go back to this dealer. Mr. G was a great help. No pressure tactics at all. Love the experience.

friendly well experienced very helpful I end up getting the 2011 Toyota 4Runner cause the 2012 was sold

I purchased this vehicle. The team at Shoreline were very knowledgeable and helpful throughout the whole process.

Giovanni and mike were awesome and went out of there way to make the deal happen. Giovanni kept me informed throughout the process. I did not get the deal I was looking for through no fault of Giovanni or Mike but they were a pleasure to deal with.

Derick from Shoreline auto in va beach called me to verify my online information and which vehicle I was interested in. He said ID be hearing from their finance guy very soon. Later, on car gurus, learned that vehicle was sold. Still waiting for that call...

Customer service was great

Willie was friendly. I don't like the fact that they charge $560 service fee. All dealers have this charge which is a RIP off to customers. This is no reflection on Shoreline personally. All in all my experience was ok.

Giovani was very helpful and informative. Awesome salesman.

First off I just want to say Dylan is Great guy and has very good vibe about him which is why I ended up buying the car here. But if I could give them 0 stars I would I recently bought a Subaru wrx sti from them and it looked like such a great deal along with a great ride and drove fine, but while buying the car I was told I couldn’t get a warranty because “they couldn’t make the deal” and it was dumb for me to think that I should have bought a car without a warranty because of the low miles. After 1 week I get a check engine light on and I text Dylan “hey man I just got this car and a check engine light just popped on” first thing he assures me on is that to not worry about it and that he’ll take care of it. So I get it read and it’s a o2 sensor tell him about it and i ended up cleaning the sensor myself and never came back on. Week 2 On my way to top golf being the DD and rite off the exit my check engine light starts flickering and my car loses instant power I call up Dylan and first thing he tells me is I can be there in 5 mins to check the car out he finds out that it’s a 3rd cylinder misfire and that if I leave my car with him he can get it fixed before I have to go to my next duty station which is a 14 hr drive and a week from now. So I left it with him get a call 4 days after to find out there service department saying I need a rebuild because the 3rd cylinder is done for and that it was gonna cost 6k but they can do it for 3k. Dylan talks to the manager for me to see if they can cover the charges because I only had it for 2 weeks and knew I was a responsible driver. Then I get a call from the General manager Mark and he tells me that their is absolutely nothing that they can do and that he didn’t have a “crystal ball” to know when there used cars were going to explode So after pleading my case to him on how I can’t afford it and need my car to go to work he still had nothing to say but I can’t help you but all I had heard was I won’t help you. Next day Found out my car was still under Powertrain warranty so I got it towed to Subaru and found out that I only need to replace a coil pack in the 3rd cylinder which cost me 366 with my military discount. Long story short don’t believe in there 100+ point inspection, how they “serve God and our community”, silver means satisfaction and listen to how they’ll take care of you and give you peace of mind because they really don’t give a crap wether your military or not.

Quick response. Very professional, and personable salesperson.

Did you ever responded to me quickly and was very eager to help me

The Dealership representative was very prompt responding to my vehicle inquiry and was very professional and helpful when they called me back!

Still working with them to get a deal done but they have gone over and above to get a deal worked up for me to get me in the car i want

It was really good

Mike , has been awesome keeping me updated on this truck . It's me he's waiting on because of insurance wrap up but I am eager to do business with him soon and bring this truck back home with me it's duplicate to the one I loss

I had the worst customer service ever dealing with this dealership. Everything was okay until after I bought the vehicle. I never got my license plates until after my 30 day plates were dead. Dylan who was my salesman was impossible to catch up with and when I did never did anything he promised. I'm still waiting on the spare key that I was told would be mailed to me. I had to talk to another salesmen named Marc because Dylan wouldn't return any of my calls anymore. It took Marc two weeks to get me a gap insurance cancellation form. I asked him about the spare key, but still waiting for a answer a week later. Every time I call now the lady who answers the phone tells me they're in a meeting or on the phone. I would never buy a car from this dealership! They will do what ever it take to sell you the vehicle, but after that you're on your own. Unless you live in va beach I wouldn't deal with this dealership. If you live far away you're going to to be in trouble if you ever need help or service.

Didn't buy from them because the vehicle just wasn't a fit, but enjoyed dealing with them. Will continue to search their lot before others.

I try to give local businesses a chance before going to a mainstream/ big business car lot. I called and talked to a salesman there and expressed interest in a vehicle. I told him that I would like to come down and see it at 1200. After driving 28 miles, I arrived only to find out that not only the vehicle was not there, but neither was the salesman I talked to on the phone. Vehicle was in North Carolina. Went to a major dealer the next day and picked up a nicer truck of the same make and model.

James was absolutely awesome and I would refer anyone there. Their cars are top of the line. No complaints at all!!!!!!!

Great experience. Friendly people. Good information given.

Excellent customer service.

We called this dealer and asked specific questions about the condition of the vehicle. We even asked if it had any rust. We were told it was clean and in good shape. When we got there, we checked under the vehicle & found considerable rust. After driving an hour to the dealership, we were very disappointed to learn that the salesman lied to us or did not even bother to check under the vehicle for signs of rust.

My experience was great:) Friendly people

They were great. Just would not deal onot the price but that OK. Just the way they do business

Very Professional and Got me the deal that was great for my situation!!!

Only disagreement was price

Very good very responsive. Thank you.

Very nice sales person. Car was sold

Dealer promptly followed up on my request for info

excellent communication ! vehicle sold before I could deal with !

Easy to work with. Customer freindly. Bought current vehicle from Shoreline.

Found the car I was looking for drove down looked it over. It was in excellent overall condition. It needed tires and they were willing to buy and install them. Since I was 6 hours away they dropped the price for tires and convenience.

Need update their Internet page. This truck had been sold

Poor response. Inventory not up to date so online shopping is useless and salesman have no follow up skills whatsoever!

We drove 2 hours to get there. The owner was on the phone the entire time were there. It was 100 degrees,he never came out to help.

this dealer responded promptly to my inquiries.

They flat out lied to me. I drove all the way from a fredericksburg to buy a car which they said they had still. It is still listed for sale two weeks later. They new I was coming. Their explanation? They had another one for me to look at.

Quick response.

Attentive, but wanted way too much money for the car that they were trying to sell me…