Sherman Chevrolet

These guys were great to deal with. Rocky, Vance, and Alfredo hit it out of the park! I had a nightmare of an experience with a different dealer recently, but these guys are so good they’ve been able to restore my faith that car dealerships can provide good customer service. Definitely a great group.

Dealer agreed to an amount with OTD price and asked to come over to the Dealer location and then they changes the price and adds a $2600 cleaning/inspection and repairing fees to the price of the car. This happens when you show the interest to buy the car. Please try to avoid this Dealer on buying used cars with them

No pressure

Great

Everyone was helpful and made the purchasing process easy.

Vehicle had sold at first contact. They called me back a week later as the first deal fell thru. Bought the car that day.

They did respond , very timely. Salesman (Vance) & other team members were very nice & friendly. We loved the vehicle & bought it. Paid cash$$. We had ask if it had been serviced? & the reply was , yes. Checked oil & coolant in car 3 days later with no other driving at all, and it was a quart low on oil & 1/2 gallon low on coolant. We called dealership about the problem, they said they would check on that & call us back. They did call us back & solved the problem.

Worked us a great deal and we couldn’t be more please! Rachel Berry was an excellent saleswoman.

Chad was great!

My car buying experience at Sherman Chevrolet Cadillac was great.

The dealer response provided the requested information. I did not visit the dealer or drive the car.

Responded appropriately!

All I got from this dealer was a response that this vehicle was not available, yet it is still advertised as for sale!

The salesman was bad about getting me information about truck. I had to contact the internet sales guy for info. They advertised the truck for $10,000 and now have gone up to $11,900. The truck is in the shop having something repaired and this dealer hasn’t posted any pictures. I first inquired about this truck on February 7 and still don’t have any more information about truck. I have to travel 11/2 hours to see the truck. If I want this truck, they should honor the first listed price to me and not the new price.

Joe ( the sales rep) did a great job. Most everything was handled over the phone. I had a great experience.

Good guy

Quick to respond

Wonderful dealer.Responded right away.Got a really good deal on My 2017 Tacoma V6 RWD.It was priced below Kelly Blue Book value.

Haven't purchased yet,but keeping me updated on vehicles.

Fast reply

Get back to you in a very timely manner.

The truck was already sold and they did not let me know, they had me fill out the credit app knowing the truck had already been sold. They also where very poor in regards to communication and getting beck to you.

The dealership was no nonsense on purchasing a vehicle. There was great communication, professional and very courteous. I arrived and in an hour all paperwork was signed and driving off in vehicle. There was not all that back and forth you deal with at other dealers. Thanks goes out to Wayne and Allen for a great vehicle buying experience.

Contacted me. We discussed the previous deal they gave me. Was supposed to give new deal with new price drop. Never contacted me back with new pricing and ran my credit with out agreeing to a price. Sad news I really wanted to buy the Jeep.

Dealership is being very prompt in answering my questions that I have about the vehicle I am interested in along with some possible other choices. Very friendly and helpful and informative.

quick response, helpful.

Good guys!

Love these guys

Great!

Received a call from Rocky and a follow-up message from his boss. Never made it by but I need to go visit them.

I sent them an email and they replied on time by asking me to come see them and continue to do follow up

We were traveling from far away to see this vehicle, and Joe was very honest with us with any of the issues that it had. Still waiting to hear back about the misfiring issue.

Go see Jeremy he's awesome. I got the car I wanted with low payments. I definitely recommend seeing Jeremy, he will not only work with you, he'll work for you!

good follow up easy going

truck was a automatic not a standard as they had listed prior to adding pictures

They contacted me quite often, however, it would have been too expensive for the transportation

This car was sold, but is still listed on your website. It's a great deal. Two weeks later it's still listed on their site.

Great experience with Jason H.!

Dealer stated they had the vehicle never called back and then stated they sold the vehicle when I called a few days later.

I didn’t talk to anyone, but I appreciate y’all sending me pics of your inventory. I’m still looking.

Nice folks. They treated us well with no hassle.

They were very prompt in contacting me and answering all my questions.

Responded quickly which was nice. I stayed in constant contact with this dealership for 2 days trying to buy this car in which it should've only been one. They became slow to respond. They then called me at 8 PM to inform me that OOPS we sold your dream car that you had been working on buying, YESTERDAY. Complete waste of my time. Don't think I'd trust them again.

Contacted them on the 3rd and spoke with Jason. Since I had a good drive to get there he made the process simple so everything was done through email so all I had to do was make one drive up there sign and left with my truck. I was at the dealership for about 45 to an hour. It was a great experience dealing with them. I wasn't pressured into buying stuff I didn't need or picking another vehicle like I had to go through with some dealerships. Guaranteed I will purchase my next vehicle with them.

Greet

These folks are hard to correspond with, but they do answer emails. I have tried negotiating by email, but it has been difficult. The problem looks to me like there are multiple players who answer the emails, so its hard to figure out which one to talk to. I will try in person soon. They have some nice cars for sale.

n/a to vehicle. Salesperson was Great

I bought a Tahoe from Ramey 9/2017. At first everything was great. Lots of communication, would have been in and out. Well as I was about to leave we noticed a problem with the rear door lock. I was told it wouldn't be a problem, they would fix it. It was a Saturday and I was told they could fix it the following week. I made several calls and text messages to the ever so responsive (prior) sales person/ manager and not once did he return my call or text message. To top if off in the state of Texas they are supposed to refund the charge for gap coverage within 30 days. I refinanced with my credit union. I didn't receive the check until about 45 days later. I am truly disappointed and will not buy a vehicle from them again.

Very nice people , did not buy from them.

Ramey Chevrolet is a joke!! Finally came to an agreement after a little negotiating. Got all the front end paperwork signed along with a bva while we waited on the approval from my credit union. When it was time to go into finance they came and told me they were sorry but had someone coming to look at the truck so I couldn't take it. Why wait til the deal is basically done to back out for someone else who might or might not buy to come look at the truck. Then they have the nerve to call the dealership I work at to complain about this negative review I'm giving now so I get in trouble. I will definitely do the opposite of recommending this dealership as well as post a negative review on every car site I can. Clearly they don't care about their customers. My sales guy did what he could and Amanda was very nice but overall it was the worst experience I've ever had at a dealership. I would recommend car mart before this dealership. Was forced to delete this post before so I'm reposting now

They responded back within a few minutes of the web inquiry. But Sherman ultimately, was too far to go to purchase the vehicle because similar ones were closer

Fast response!

This dealership took care of me. And as I parked my vehicle I was greeted by the salesman. They will work with you to try and find the best vehicle that suits you price and all.

They was to busy to really listen to what was explained to them they just charged on to what they wanted n and then if things didnt work the way they said then they later basically

Great experience. Eric was helpful.

Salesman was great! I purchased the car!

Ramey tried to get me approved for 5he car I wanted even though my credit is shot. They took the time to text me and where willing to communicate any way I wanted. Even though I have not been able to make a purchase they were more than willing to help me try.

Sent standard pre written email a couple of times

Quick response with other options. Was even emailed by the owner to check on the sales progress. Nice group of people.

Replied then didn't after two messages Found a vehicle else where

Wonderful experience. So strange though. The salesman was married to the cousin of my friend who drove me up there. Would recommend everyone shopping for a car with a great experience to vist Ramey Chevolet and ask for Jeromy for their salesman. Clay

Prompt

Didn't have good consistent communication throughout the process.

I received a call within 10 minutes. I made an appointment to look at the car and bought it. They were very helpful and friendly and I will definitely buy my next car from there.

Poor customer service

One the worst experience of my life, a waist of my time i can never get back. I drove two and 1/2 hours to look at a 2008 Acura Rl that is not in the best shape as the pictures show. The pictures don't show the large dent on the truck, the paint peeling on the passenger front door, and the passenger front glove box which has lots of bubbles in the fabric that needs major repair. Before i could test drive it, it took more than 30 min to find the sales guy i chatted with online. Who might i say is one of worst salesman. The car is only worth $8888 with all of those problems. Even though the car has been there more than 6 months, they would not negotiate on lowering the price, i dont think they want to sales.

Great bunch of guys

Got and email and asked for someone to give me a call. Never heard from anyone

Fabulous!

They got me a great deal and helped save an additional 1000 through GM business incentives getting needed accessories that I needed on my truck.

Wyane was a excellent person to deal with. No time wated to conduct transaction. I like that !!

Good

I buy this car and is good but in the dealer say me this are in 22000 and thanks to cargurus i get this for 14999 . Thanks cargurus.com

good

Was straight forward when I contacted them that the van I wanted to see was in the process of a deal. The guy was really nice but unfortunately didn't have another van

ok

Good

Good

Ok

check engine light was on and several other problems bi gist was the truck was automatic not manual.

Brought Car