Shelbyville Chrysler Dodge Jeep RAM

Responsive.

Great

Customer service outstanding but my budget wasn't where I needed to be, but they tried to help even though my credit was not got!! Great group of people

Horrible experience, I bought the car over the phone and it was delivered to me. The car was scratched had been keyed. Filthy in the inside door locks didn’t work. They told me it was in great condition with everything working as it should. I called the dealership, they refused to do anything and said it was my car now!! It’s cost me over 2k so far to fix the things that were wrong with it. Stay away from this dealership!!

They were never rude to me but I asked one simple question about the color of a car and never got my answer but sure did get their texts, calls, and emails daily trying to get me to come in and test drive it.. I just wanted one answer and that would have possibly made a sale for them instead of being annoyed. Thanks!

Fast response

Salesman was super nice and good to deal with. Financial center not so much. Came in pre-approved via my lender they said they could get a better deal. $412 fir 60 mos with MY lender 72 mos at $447 thru theirs. NOT a better deal. Price listed on line was $19,999, added $2,000 to price after I wanted to buy it.

Would buy from again . Made the whole ordeal pleasant. NEEDED a newer car. Hate having a car payment but very pleased with the outcome.

If a truck is listed at $43,420, don't tell the customer that that's not a price that's available, that the truck is really $58,000.....

Excellent customer service very knowledgeable

Joe was a great person to deal with help me in every way

Excellent ! Didn’t have keys for the bed cover, actually went and got from previous owner- drove to me and delivered an hour away!

Prompt response

I wasn’t able to make the deal, but the man who helped me was great.

Herbert was the best! Quick and easy process! Go see Herbert for your next car!

Very great experience. I recommend this dealership to anyone. I will look here first next time I'm in the market for another vehicle. Love my new Jeep Renegade. This experience has made me a morpar guy now.

Great place to buy , good people .

I emailed them several times about a specific car and never heard anything back until days later when it was already sold.

contacted dealer thru Cargus. They replied back, and I tried to contact salesman that emailed me but did not work out. vehicle sold already.

Salesman did a very good job and has remained in contact with me, but I have not made a decision as yet.

Quick to respond to my questions

Recieved an initial call back, talked about what I was looking for, then never heard anything back from them at all. VERY DISAPPOINTED with this dealer.

Great! Very helpful

Dealer was very responsive on the trucks I was looking at. Still not sure when I will be wanting to make a deal on one though.

Good and fast service

Good people good service Y'all was very nice and respectful thank y'all

Very fast service.

Well with this vehicle I was very interested in it and ready to make a deal on it. Then come to find out the vehicle was posted before it went through an inspection. It failed inspection and was not able to be sold.

good experience - did not get my test drive incentive($50). Still in the market for 2019 Ram Rebel.

Very helpful.

Friendly but not willing to negotiate. Home of the $710 dealer fee, these are markup fees that anyone isn't mandated to pay. They also low ball very hard on trade ins. They discount their vehicles with 500 dollar trade assistance and 500 dollar discount with their financing (high rates), all disclosed up front.

Dealer did respond, but had they're vehicles mixed up. This wasn't the vehicle they responded about, it was an orange one. I was looking for blue.

had 4 people call and texting me they said a new one would be a good deal so told them to figure a price otd and text me the next day and they did so i responded whats the price and NEVER got and answer i did get pictures of 2 trophies and the other cars i already looked at and told them i wasn't interested in those

A+ I can’t say enough good things about the experience I had buying my truck! Austin, Bobby & Josh were all very helpful! Great people, great service and a fair price, what else can you ask for, thanks again!

Good friendly people.

They found a different car and I bot it.

The dealer good night keep to their words out there they told me I needed to bring 500 down and for a 2009 Volkswagen Jetta with almost a hundred sixty thousand miles on it and they would do what it took to get me in it and then when I got there I got dropped off supposed to get the car and they raised it down payment price and tried to put me in something else

Great guys will go back

Bought a different type of journey, from this dealer, pleasant experience

Best car buying experience

Very polite and considerate, didn’t answer a few of my questions though.

Quick response but vehicle we were interested in sold before we could schedule a test drive. Rep followed up later to get some info so he could be on lookout for a vehicle with our requirements.

I spoke to a salesman, maybe manager and he was incredibly friendly. He knows a lot about his vehicles. I like that as a person. Someone who studies and knows their products are credible people. Unfortunately when he contacted me, I was already 2 hours on the road, heading towards Ohio to purchase a truck. He kept in contact with me throughout the day incase the deal fell through. I ended up purchasing the truck I sought out for that day. I still want a Ram truck too and so in a few years, I will purchase from this dealership.

Great experience. Courteous. No pressure. The purchase was easy. It was hassle free. I didn’t fe like just another commission. The dealership had a small town feel in how they treated the customer.

Quick response.

Set up an appointment. They had the car waiting for me when I came in. It's now parked in my driveway.

Excellent they kept in contact

Dealer sold vehicle to someone else even after all Papaet work had been done with finance company. I live out of state and was already ready to go pick it up. Dealer didn’t even call me to ask for deposit or even answer my calls to explain what happened until I disguised my voice 5 days later. Then he had no choice but to explain what happened. Their word means nothing to me.

Responded in a timely manner!

Very good

Contacted me immediately, however I had already found a car I liked better.

Prompt return call, sent pictures quickly. Good experience but truck wasn’t right for us

Great !!!!

They responded quickly to my questions on the van

I was contacted and they stayed in contact

The dealership was great person and also the car was very nice

Somewhat disappointed in the sales rep who emailed me. I am probably 1 1/2 hours from the dealership, so I asked for their best price on the car....were they willing to negotiate. They said, "My best price is the internet price until you come in and drive it." OK I guess but not the type of response I had expected.

Seems to be good honest people.

They was supposed to hold a truck for me but sold they should call me if they sold it I live 2 hour's away

salesman was new but very good

Very helpful very nice

Talked to dealership on Monday, negotiated price and went ahead and paid a deposit! Drove 2 hours on Wednesday to buy vehicle and price had changed considerably! The only good thing I can say is they did refund our deposit!!

very good deal negotiated, salesman was good, but when other salesman picked up my truck i bough told me how fast it was after he got on it after detail didn't like that part much tho. who races someones truck they just bought then tells on themselves, unreal.

Jake was friendly. Used vehicles are on a seperate lot. Test drove the Yukon but didn't buy. Never got that "gotta have it" feeling.

Went to see truck. Drove almost 2 hrs just for them to tell me they sold it. Be polite enough to call someone

Great service. Attentive. Always gets back to me in a timely manner. I'm going this Thursday to Test drive the car this week. I live an hour away and it's hard for me to get there. Kenny Maynard and other staff have been very helpful in the process. Not pushy at all. I would recommend anyone to this dealership.

Not so good. car was sold the evening before I came in but no one called to let me know.

Very nice and very understanding!

Very helpful and willing to work with us in any way. Can't wait to get my new Jeep on Saturday!

they called and asked what they could do

Huge scratch down the side of the car when I got there