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Shapen Toyota
About Us
We do everything possible to make your purchase experience "fun, simple and easy."
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Today 8:30 AM - 6:00 PM (Closed now)
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5015 East End Boulevard South
Marshall, TX 75672
Our Amenities
- Amenities coming soon!
Service Info
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Dealer Reviews
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Feb 20, 2026
Mr. Bo Holley and Ms. Wendy were absolutely phenomenal to work with! I am so appreciative for all the help they gave in finalizing my purchase.
Dec 12, 2024
Prompt response and very helpful.
Nov 5, 2024
This dealership bent over backwards to get me in the truck I wanted at a price I could afford. Staff was helpful and courteous. Will definitely buy from them again
Show older dealer reviews 23
Jan 17, 2024
Kathy Boggs is an excellent Salesperson and very knowledgeable. She has answered
all my questions and concern, thus far!
Dec 3, 2022
Polite very helpful
Jul 17, 2021
Great
Jul 1, 2021
Dealership quick to respond to inquiry. Very nice experience. The sales rep spent a couple of hours trying to find a car that we wanted. This one really wasn't a color we wanted, but the seats were leather so we were willing to look at it. After trying several options, we ended up buying a used car that had been brought in to the dealership a few days earlier and we are very pleased to have found it. The sales rep and the owner of the business were very helpful and professional. Would recommend this dealership!
Apr 24, 2020
I purchased this truck from Shapen. Josh Tucker was very helpful. He provided
professional service while meeting my needs during the COVID19 restrictions.
He arranged for a co-worker to bring the truck to Shreveport for a test drive. I
had limited time with a number of set-backs and cancellations, but he
expedited the paperwork. He made this process the easiest buying experience
I've ever had during the most restrictive period I can remember.
Not good at all. The last we talked on the phone they were going to be asking the dealership owner (this was his personal vehicle) what he would take for the vehicle and that they would get back to me within the hour. I gave them 2 hours and called/texted the online sales manager that I was dealing with with no response. Called 2 more times that day with no luck. The next morning I texted them and called them when they opened and was met with silence from them. Around 1 o’clock that afternoon they told me that they had sold the truck the night before. I know this is their vehicle and they can sell to whomever but it felt as though they dropped me once someone came into the store looking at the truck. I live 16+ hours away from them so I couldn’t just walk into the store. Very inconsiderate company. If a person by the name of Wendy helps you ask for someone else. Better yet I would advice to stay away from this dealership unless you can actually walk into the dealership.
Sep 6, 2019
Good
Jun 20, 2019
Pleasant experience. No hassles.
Aug 28, 2019
Response from current dealership:
Thank you Randy. We appreciate the review and your business.
After a test drive, this car was not for me, but did purchase a Porsche Panamera turbo that they had in stock. Mr. Bo Holley was awesome.
Jun 8, 2019
Response from current dealership:
We appreciate your business very much and hope you enjoy your new Porsche.
May 1, 2019
fast response to my request.
Mar 16, 2019
Response from current dealership:
Glad to hear you were happy with our response time. We have our processes in place to get our customers the information they need as quickly as possible. Thank you!
Mar 1, 2019
Great experience the salesman answered all our
questions very quick and he was a very nice
people person listened and described the truck
very clearly. Clean truck ready to go. Everyone at
dealerships was very friendly especially Bo the
salesman as I said and say again he ie the best I
have ever seen and would recommend anyone
that is shopping for a vehicle go to Shapen
Toyota and ask for Bo.
Mar 16, 2019
Response from current dealership:
Thank you for your review. We strive to make each customers experience one that you will be proud to share. We appreciate your business!
Mar 16, 2019
Response from current dealership:
If you are still in the market, please let me know what you are looking for. Many times I can find exactly what you want. We appreciate you shopping with us.
This dealership has great prices . However when I reached out to them, it took a few days to get a response. When I finally got a response- one salesman said they had the car so we made the drive there and was greeted by a different sales rep who was entirely to rude ! Come to find out the rude salesman had sold the car a week prior even though I pulled up on car gurus and their own website and the vehicle was still on it . However , despite that unfortunate event , the sales rep , Bo Holley, who we had priorly communicated with - went above and beyond to show us similar vehicles on the lot and when I didnt find something I liked there - he continued to stay in touch for several weeks afterwards to share other cars with me that were from other dealerships but that he could get for me . Even though I did not purchase with this dealership , I still give them 4 stars for Bo being such an outstanding salesman that goes above and beyond and radiates a great attitude!
Mar 16, 2019
Response from current dealership:
I am sorry to hear there was an error made with our process. We make every effort to give each customer the correct information. I am glad to hear Bo continued to follow up with you and that even though we did not sale you a vehicle, you were pleased with the follow up process Mr Shapen expects from his staff. If you need anything in the future please do not hesitate to let us know how we can help. Thank you for the opportunity.
Dec 29, 2018
Pleasant easy to talk with, answered
my question.sounded willing to deal
Mar 16, 2019
Response from current dealership:
Thank you for your review. Absolutely we are willing to deal!
Dec 23, 2018
Very helpful
Mar 16, 2019
Response from current dealership:
Thank you for your review. We strive to be helpful and to make your experience fun and simple.
Nov 30, 2018
Fast and courteous response from Dealer! Gave me the information needed on my vehicle
selection.
Mar 16, 2019
Response from current dealership:
Thank you Henry. We aim to provide each customer with the information they need. We appreciate your business.
Nice purchase start to finish. The car was as described and they delivered it right to our driveway (200 miles away) the next morning at no charge. Couldn’t ask for more!
Nov 23, 2018
Response from current dealership:
Thank you for your response! We look forward to future business with you. Ken Shapen
The car I was interested in was listed as having many upgraded features that I was looking for and I drove 30 miles to take a look. The car was not what it was advertised to be. None of the upgrades!!! Very disappointed.
Nov 20, 2018
Response from current dealership:
Thank you for the review. Your complaint was researched based on the time frame provided. We found several units were used as a training for on-line marketing and once the training was over the equipment added was never removed. After looking into your the situation we have currently put a process in place to ensure the proper descriptions are accurate on-line and future training will be handled different to avoid these mistakes. Sincerely Ken Shapen
Aug 31, 2018
Communication has been frustrating with this particular dealership (new owner) and the sales person has been stringing the consumer along plus not very competitive, compared to other dealerships that were contacted in multiple states. The sales person wrote that the GM wanted to speak with us but the name and number he provided was that of a finance director. When asked about the GM it was indicated that he is too busy and doesn't give out his number. What?! Really inconsistent and changing story.
We made the same offer to all dealerships (no trade-in) and the responses were roughly from $1k to $8k off MSRP on the same model, trim, and options. Waiting to see who is motivated to move 2018 inventory. Not interested in sitting at any dealerships to play the bad guy, good guy game. It's so outdated. With e-commerce, consumers are craving better car shopping experiences.
Nov 20, 2018
Response from current dealership:
Savvy shopper 88
Thank you for the response. Customers allow us to sometimes see the areas we need to improve. As, the owner we often do not get a clear picture of the communication our people are delivering. I agree the e-commerce is the driving force at dealerships. My vision for Shapen Toyota is to give you and others the best buying experience at the dealership and on-line. As you have stated the back and forth game is old and outdated we would like the same experience with our customers. We find that often times our shoppers are like you working with multiple dealerships playing the game
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Thank you for the response. Customers allow us to sometimes see the areas we need to improve. As, the owner we often do not get a clear picture of the communication our people are delivering. I agree the e-commerce is the driving force at dealerships. My vision for Shapen Toyota is to give you and others the best buying experience at the dealership and on-line. As you have stated the back and forth game is old and outdated we would like the same experience with our customers. We find that often times our shoppers are like you working with multiple dealerships playing the game