Serra Chevrolet Sterling Heights

Dealer did respond in just a few minutes. But car sold that day before i could go look at it.

Great team, great communication! Fast and friendly especially with me being out of state!

Overall positive experience and I ended up buying the truck. Had an issue with them accepting my checks, but it was resolved.

Although we tried to negotiate, my trade-in value wasn't good due to the season. (I was trying to trade in my corvette for a newer one) Sales personnel did try to work with me.

Got back to us in a timely manner and though the car we were looking for was sold, he offered others and took a list of what we’re looking for so he can keep an eye out for us

All around great experience; great communication and customer service. Thank you.

Quick response

Good

Ended up getting a 2017 Chevy trax instead everything was perfect

Definitely will shop here again salesman Steve one the best

Contacted me right away, unfortunately the car was too far away.

Good

Great customer service

Salesman was very helpful and friendly. I would recommend Serra whelan to anyone

Great

Best experience I've received from a dealership. I didn't like the truck I originally came in for but within a few minutes,"JP" found me my trail boss I've been looking for.I cannot believe they had in on there lot.They have an incredible selection of pre owned certified cars and trucks to choose from.I finally found a dealership that treats you like family.

Great Customer Service! I would recommend them to anyone looking for a GM Certified Used vehicle. Our Sales person was excellent to work with.

Worked with a gal named Katie, she has been awesome letting me know my options, been an awesome experience

Posted this vehicle as a 2020 but it's a 2019! Pictures was NOT the pictures of the vehicle I purchased. Tried to exchange for a 2020 and dealership refused! Will NEVER recommend or buy from them again!! Tip .... make sure you screen shot EVERY detail before you buy!!

Was very helpful explaining the frustration that both dealerships and consumers have with the allocation process. Did not understand why Car Guru would list a vehicle that was ordered and in the delivery queue.

I made arrangements to purchase this truck. I offered to give them a deposit on my cc to hold it until I could get a wire transfer to them. They said it wasn't necessary. So, I ordered a wire transfer for the entire amount to be sent to them and said I would be there the next day to get the vehicle ... it's about 150 miles from where I live. An hour later they called and said the car was sold to someone else. Talk about bait and switch. Now I had to get my money back from them. Fortunately, the bank was able to cancel the wire. What a rip-off.

Reached out very fast. but car was sold.

Great service

Good

Responded quickly, vehicle sold before I could get in next evening to see it.

Very friendly, knowledgeable and a pleasure to work out a deal with

Very great and friendly! Sad to hear the Lincoln wasn’t available though

Good experience

They were very kind to me and tried to help me the best I could

Salesperson was nice and willing to let me test drive the car.

Hank is the best dealer, he's not going to let you leave without a car!!

very good service

Jim Steen was great! He helped with all my needs and beyond..

Great dealership, they made me feel like family. No pressure or gimmicks. I will shop with this dealership from now on. Jim Steen was my salesmen and he was fantastic. So happy I found them when I needed a vehicle for my family.

Very quick answers!

Great

Rick was very friendly and professional. He went ver the warranty being offered on the vehicle and explained the total cost after taxes, registration and title. I decided the vehicle was more than I wanted to spend and that was the end of the discussion. Rick said he would reach out if the price became negotiable or if other equivalent but less expensive vehicles became available. It was a pleasant, no pressure interaction and I would recommend Buff Whelan Sterling Hgts., MI to anyone looking for an honest, friendly, and informed pre- owned car sales service.

Awesome dealer very nice and fast response!

I just asked for a price watch and Buff Whelan said they did not have procedure available that I had to go there.

very nice

They were quick in getting back to me and very helpful. But I ended up finding a newer beetle convertible that I purchased.

It went well Tom was very helpful and professional wasn't able to put a deal together due to lease issues u have but went see him when the time is ready.

They were helpful

called back

My salesman went above and beyond to make sure I was happy with my new used car.

Answered all questions

Very respectful follow up

Great place to by a car

I went to view this vehicle as well as another Enclave that had come in and was pretty excited after speaking with Perry over the phone regarding pricing. I went the very next day and withdrew the amount we discussed from my account and my husband met me at the dealer to test drive the vehicles and I was confident that I would be leaving with this red Enclave. Unfortunately, I was given a totally different price which wasn't a huge deal since it was a little more than a $1300 difference and I really liked the car and I'm currently 7 and a half months pregnant and was looking to replace the smaller truck I have. The issue for me is that I was made to feel like I was crazy and was never given a lower price the day before and that the sales person seemed as if he was offended or had an issue with the fact my husband called the dealership while I was at work regarding pricing. I'm a firm believer that everything happens for a reason amd it must have not been meant for me to buy from this dealer, especially since there was an oil leak found on the vehicle and we were made to feel less than and unwelcome but in a very subtle and polite way, if that's possible. Honestly, I was very disappointed.

Excellent staff and made out of state purchase simple and easy. I highly recommend them.

Perry was amazing to work with. Very easy transaction. Great service.

Quick response

Received an auto-response, no follow up.

Quickly answered question about Trailblazer.

Dealer responded quickly to my online inquiry regarding a 1SS Camaro. They were quick to respond to questions and put together an acceptable deal within hours of my request to do so. We bought the car the same day and process was quick and efficient. Best new car buying experience my wife and I have ever had, I would highly recommend this dealer.

Called me and told me everything I wanted to know abt the car even though I never purchased the car from them

informative and honest

I actually bought a Dodge Journey. 10% below KBB price. Low down payment. Speedy transaction.

AGAIN>>>>>>>>>>>>>>>>>>>> The sales rep called me shortly after my email req for addit info. He advsied that the Vette was sold, by him that AM.Then a week later, the sales manager messaged an inquiry about my desire to deal with him! Guess they don't talk. Gregg

Professional, straight forward-ready when I arrived.

they called right away

Salesperson was responsive and helpful. Contacted soon after my inquiry inform me ti let me know the car had sold.

The Dealer call me back in a reasonable time sent all the information about the vehicle I appreciate that

Perry was quick to reply and help out. Car was a great buy and easy purchase!!

We made an appointment with a salesperson to see the car. I asked her to call if it was sold since we needed to drive an hour and a half to see the car. I called the morning of the appointment and left a voicemail for her. We drove an hour and a half to see the car and was told it was already sold. The manager of the used car division gave me a tank of gas which was greatly appreciated but I wasted 3 hours of my day!

the Battle Creek dealer contacted me one time, but I sent back questions and never answered.

Persistent is getting ahold of us. Keeping their eye out for a pickup truck now

She sent me an email with a question I replied with the answer and she never got back to me with a price. Will never shop there again

I was contacted right away. The car was sold before I could get out there but I received notice and a follow up call. Good experience.

Quick response with my inquiry. We had to travel over 2 hrs to look at the van it the dealer was great at letting me know a head of time about little imperfections. Also told us what to bring to expedite the purchase. Love our new (used) can!!

the best

The experience was simple and fast. Perry Kedrow was very professional and efficient. I just wish I would have found Buff Whelan years earlier. Thanks CarGurus!

Very nice experience, bought the car here. Thanks

Quick response eager to help me.

The best!!!! I purchased my Saturn Vue from Perry who was you on- line man and he was a fantastic salesperson and took care of everything!

Response time to inquiry was very quick. Buying process was wonderful!!! Professional and helpful staff.

they were friendly and helpful but I bought elsewhere

Quick response to inquiry. Could not meet on price.

bought the car from him... nice car

they were uninterested. Very bland sales team.

fairly simple process.

Very slow to respond to inquiry and quote request