Sarasota Chrysler Dodge Jeep RAM FIAT

Very helpful and responded right away.

Ad had no pics or price at first so I called and asked. Verbal price was out my limits so I kept searching. Next day I get a call from a salesman asking if I found a car yet which I told her no. During my searches I came across this same cars ad again but it was listed at a price within my reach. I called back and said I was interested in the car and again wanted pics. The guy all of the sudden stopped responding and never heard from him again. Next day another representative calls my phone and tells me car was sold. I instantly went to their site and they have it listed for 10k higher than what is was before. I called the lot and indeed it was still there. Since then I have received a call and numerous emails about if I still want to come look at it but as soon as I reply they never reply back. Dealership does bad business.

They were quite helpful. Within moments of my inquiry I received multiple message from the dealer. Unfortunately, the vehicle had already been sold

I reported to the dealership in person & made an appointment only to find out when I arrived they had already shipped the car off. Without notifying me.

Very helpful

Went in and looked at truck and was able to get deal done over the phone and scheduled pickup for the truck next day

Great dealership to deal with they were very helpful the salesman Bryce went above and beyond and Chip in financing did as well thanks to the team for helping us out. Very satisfied.

Very professional and helpful , I’m Very happy about my purchase, totally recommend I’m when form Cape Coral to Sarasota and really work the ride there

Wonderful thank you

Prompt response! Courteous!

Ron Morice was outstanding. The deal was amazing and the communication was as well. Deal was negotiated quickly and the process was done just as fast. Will be back certainly n

2017 blue Fiat 124 spider was advertised for $20,999. I drove up to buy the car and when I got there they would not sell it at that price. It is now 4000 more and overpriced.

Contacted me very fast and answered all my questions.

Fast response

The bait & switch technique worked to get me to drive almost 2 hrs one way just to try to sell me a NEW truck when I had an appointment to see a specific advertised used truck—I told the salesman I wanted to see the truck I came to see, he says they sold it yesterday-(I had just spoken to Ariana the day before then Sarah later that night, Sarah said they’d send pics of the truck but never got them) so this was a big waste of gas and time for me. They did however offer to help me find something else,(from the very start)before I left.

Allow me to share my experience with Sarasota Chrysler Dodge Jeep Ram FIAT CLIFF NOTES: DEALERSHIP HAS CUSTOMER TRAVEL NEARLY 3 HOURS TO PURCHASE A TRUCK, UPON ARRIVAL DEALERSHIP ISNT WILLING TO HONOR PRICE LISTED FOR TRUCK, OR PRICE OFFERED FOR TRADE. DEALERSHIP REPEATEDLY TELLS CUSTOMER THEY HAVE FLEXIBILITY IN MAKING DEAL ON TRUCK, UPON ARRIVAL CUSTOMER IS TOLD NO FLEXIBILTY AT ALL. I inquired about A red TRX you have listed on car guru's and their website. I was almost immediately contacted by a woman named sarah via email and a gentleman via text. I explained my interest in the truck and my desire to trade in my 2015 ram. At that point sarah instructed me to email trade information to the main sales email . At this point I emailed roughly 20 photos, the VIN and mileage to the dealership . At this point I was instructed to send the same information to the salesman who had been messaging me while this transpired. I made it clear to all parties involved that I am in Ocal

Experience was pleasant and easy

great!!!!

Worked very hard to sell me this truck awesome truck

Stopped in to test drive and after 30 minutes was told the vehicle had not passed a safety inspection. Asked them to call when it was ready and never heard from any of the 3 salespeople we spoke to.

Responsive and respectful.

Very responsive! Great follow up! I ended up choosing a different vehicle but they were very helpful

Very excellent dealership and full of help

Excellent customer service

They initiated conversation but that was it. I received one email with the hours and one text confirming text communication was ok. I wanted to k ow the price of the vehicle, but never heard back.

Very responsive dealer, salesman was super respond to my inquiry within the hour. The unit was as described. The staff welcome and offer coffee, we like this friendly no pressure salesperson and the best part...we Purchase unit, we are very please.

Ro was a great salesman not pushy gave us plenty off time to decide. Car was great and just as listed Love it thanks Ro

Salespersons tgere were great. Would definitely recommend.

Good dealer. Was straight forward and easy to work with.

Fast Response from Salesmen Mark !

Good sales experience- should have bought vehicle

Interactions so far has been great. Seeing car after Christmas.

They contacted me within 24 hours about the inquiry.

Great experience. Everything was done as expected.

They contacted me but after filling out the CA online I never heard back from them.

My purchase couldn't have gone any smoother. All new car buying should be done this way. And delivery right to my door! What more can a girl ask for! Kudos to Mark V for the excellent service and follow up!

Initial contact was good. However, the salesman, Mark Vrancken, went silent on August 16, 2019, and has not been heard from since.

great communication

Very willing too make the deal done

Responded via email which is what I wanted.

Very good but I decided to purchase a different vehicle at a sister dealership

Willian the Sales man was waiting for my arrival after a long drive. He was friendly and helpful plus he is a Veteran!

We are very impressed with the service and selection at Suncoast! Helpful and reliable and we love our new vehicle! Thank you!

Good I bought the car

Answered all my questions timely

I purchased this vehicle. The sales agent (Brian) was easy and pleasant to deal with and willing to negotiate on the trade and the purchase price. An enjoyable experience overall.

very helpful

emailed some car info and has not bugged me since telling them I would not be available for a few weeks, just contact them when I am.

Car was not ready yet for Sale or even a test drive, but Sales staff was helpful when I visited dealer.

The dealership responded Ferstl was friendly and helpful

Extremely helpful. First time dealing with the process. Tom Brown assisted with the purchase of the vehicle.

Quick response, very accommodating.

Good experience they were patient and we have a new vehicle that was great for the price

I ruled this car out based on the mileage but a Mr. Metheny did contact me to follow up. He was very professional.

great people, I got the truck from them that same day, Thank you Sunset Auto Mall Thank you Robert Klee

Sunset replied quickly and with all the info that I requested, very professional

Quick to reach out, and they have a lot of autos. Priced a little high.

Deal done quickly and efficiently. Very tech-savvy and very helpful through the purchase.

My wife went there to look at a vehicle we were considering - the salesman Jon was pleasant and courteous.

Bought a new Summit and love it!

Contact was prompt and friendly, knowledgeable.Did not purchase a vehicle as i live in Vegas.

Great Experience. In and out in less than 3 hrs from test drive to putting on my tag.

Salesman was patient and honest. Finance manager got me best rate and payments within my budget. Fair trade for my previous RAM truck. I was treated well from beginning to end and I am planning on purchasing another vehicle soon at this dealership. Great experience and did not feel I was bait for the sharks!!!

My dealer was awesome! He got me in my car which I think I couldn’t afford..Great price!

Quick to respond. Unfortunately I was too late as the vehicle sold quickly. It was priced right!!

Terrible customer service from the inquiry phase into the negotiating. There was a lack of knowledge about the vehicles in their inventory. Would not recommend doing business with this dealership to anyone

Was in route to purchase a ram 1500 express from this dealership when I they called to inform me that the price of the truck unexpectedly increased by 1,500 dollars. Needless to say, I purchased my truck the same day from a different dealer who treated me and my family with honesty and respect. Go elsewhere!

Good communications.

Dealer/salesman contacted very quickly considering this was on a weekend. However when I got back on Monday the car had been sold??????

Replied very quick that vehicle was sold that morning. Was a nice suv, wouldn’t last, all timing. I would revisit in future.

Very good

Great. Johan, Jeffrey, and Manager were very helpful

Only communicated via email but enjoyed their professionalism and quick response. They were attentive and that was refreshing

Sent the information I needed on the car

Called quickly and very professional

Great

Good email exchange of Q & A. Prompt.

Just forgot to tell me that they add $600 to advertised price. Low ball on trade.

Sales man was rude he did not like my offer . Felt it should of been the sales manager responding or GM

Very quickly

Received a quick response from Tom at Sunset. Very nice guy. The car was exactly what I wanted at a reasonable price so I bought it. Idles a little rough but Tom requested I bring it in so they can make any necessary adjustments. So far so good.

The sales manager Andy z. and salesman steve c. were very helpful to us and because of this week are going to order a jeep today .

Good experience and very professional and pleasant. Good deal but would have preferred a bit of a better price. Good value though. Recomend them. See Tony. Very passionate and knowledgeable of his vehicles he sells.

Good

The dealer was responsive to the inquiry and subsequent communications. I cannot rate them on a buying experience since we visited another dealer earlier in the day and the deal for a similar jeep was too good to walk away from. I would definitely get in touch with them again if/when the time comes to look at cars.

Good fast response

Good and timely communication from the dealer, but we decided on a different vehicle.

Nice job, got the car I wanted!

Unfortunately my experience with this dealership was not a positive one. I live on the west coast and was searching for a low mileage 2005-2009 Subaru Outback in LL Bean trim. I decided to cast my net nationwide, specifically looking around the southeast to find a vehicle not exposed to road salt and harsh winters. My internet search lead me to this dealership where I found an Outback that matched what I was looking for. I contacted the salesperson and indicated that I would pay to have a third-party inspection service look at the vehicle on my behalf before purchase. The inspection service was contacted and an inspector dispatched. However, the salesperson then contacted me to say that some other local buyers were also interested in the vehicle. A few hours later, I received a brief text that the vehicle was sold. As a result, I had to call the inspection service and have the agent notified that his/her service was no longer required. I fully understand, the dealership needs to make a sale. However, I feel that I should have been given the opportunity to at least put down a good faith deposit on the vehicle to hold it long enough for the inspection to be performed. Furthermore, my salesperson made no effort to apologize for inconveniencing me nor offered to seek out another similar vehicle that I might be interested in. I was left with the impression that my serious interest in the vehicle and its impending inspection was probably used as bait to pressure the other interested parties and make a local sale. I have purchased vehicles long distance in the past twice in this manner and have never experienced this sub-par level of customer service.

Very helpful

Mike Aquilino gave me a great price with no hassle.

Too much pressure to call in and talk.

Easy dealing and professional. Very accommodating.

Quick response, but I'm still shopping around.

Very well done

Responsive. Great to work with. Made a deal we are both good with

No bs, good to deal with. Do what they say

I was treated with respect and honesty their price was below all others.

If you're not buying a car from Tom Brown you're not getting the service you deserve.

I purchased the car and overall one of the best car buying experiences I have ever had.

Very quick with a reply thanks!!!!

The vehicle we were looking at was stated to have rear a/c with separate controls, however upon inspection it did not have rear air conditioning. That was a deal breaker for us. The salesman, Brian Smith was very nice and said he would work to find a vehicle that would work for us. We found a vehicle that was perfect for us somewhere else.