Sanford Imports

Hidden fees added over $3,000 to the cost. Fees that my car loan officer had never heard of. Would have loved to purchase, but absolutely not willing to get screwed over.

Guessing on whether available. They didn’t respond. Last week, I inquired about the car and they rudely dismissed me about any negotiation, then dropped the price 2 days later.

RX was visually in great condition! The trim was faded as expected for a 2022 I guess. Interior was immaculate. I walked away from deal because they only offered one FOB/key, which wasn't listed in the add and they didn't want to supply a second one. $40k+ loss over a $200.00 FOB? There was s part they said was changed and dash error code will clear. They couldn't tell me what part. The salesman was a pleasure to deal with, but he eas limited on what he could negotiate. I bought a similar RX the following day from Lexus who gave everything I wanted for a better "out the door" deal, plus free all weather mats and drinking containers. Lol!

response received, not welcoming

The car was full of smoke. After test driving the car. I asked about price. He came back with over $3,000 more than the advertised price. I looked at the price sheet and there were to items added that could not be removed. Therefore they lied about the true list price. Then wanted to charge a large fee for the paperwork. Awful experience.

Dealer responded to my inquiry. They let me know that someone was coming to look at the truck before me, but did not let me know that it sold. I had to call and find out myself that the truck was no longer available. Took my business elsewhere.

I bought my car from this location & everything went well from the beginning to the end!

Friendly and professional

They contacted me but didn't have a price or pics. Said they'd call me back when they did and I never heard back.

Talked to dealership, Set up price and I was finding a shipper.. Even though it says shipping included. It was NOT and I had to find my own shipper. In the process of doing that, they sold the car. SO I won't deal with them. Everyone should read their reveiws and see how they deal with people. I do NOT recommend!

Kind, informative, helpful and no pressure.

BAIT AND SWITCH!! Called and confirmed they had the vehicle and made an appointment. Drove three hours for them to text me 10 minutes before my appointment and say I could not look at the vehicle because it had “problems” come up today. But they had plenty of other trucks I could look at.

No purchase but very professional

My salesman was awesome and the whole process was super quick!

Great to deal with. The staff is very friendly.

Responsive to my telephone query & provided a quote based on our discussion. Would allow me to take it to a Volkswagon dealer for a used car pre purchase inspection. However, as a part of the quote, Sanford included a $999.00 addendum titled Hanna Advantage that included Lo Jack security, Interior leather & fabric, exterior paint coverage for 1 year. My intent was to do a Volkswagen extended "bumper to bumper" warranty so did not need this coverage. Was told that it was non-negotiable so could not cancel it. Decided not to pursue.

They did respond and once I decided I was not going to test drive the vehicle and let them know, they didn't continue to call or email.

Dealer responded. They were high pressure, raised the price of the vehicle $1,100 when I got there, would not work with me on numbers unless I agreed to buy car. Sales manager would not speak to me even when I brought up a problem with the car. TERRIBLE experience

Very knowledgeable

Excellent professionalism

So kind… continued to check on me even though I didn’t purchase there

I never got a chance to visit the dealership, but they have keep in constant communication with me for to schedule a visit.

Didn’t buy it but they were very helpful and understanding

Good communication and I wish I could have closed the deal.

The guys at Sanford Imports were great. Caleb was outstanding in helping me find what I was looking for but didn’t put pressure on me to purchase. A great experience again!

Questionable and not transparent paint/interior warranty (“Hanna Advantage”) which is neither advertised and included in the online price nor is it optional. You have to take it. And is not cheap. In my case it was 899$.

My experience with Sandord Imports could not have gone any smoother. I called about the vehicle I was inquiring about. Shannon verified that the vehicle was there and set an appointment for me. I had to change my appointment time, Shannon was extremely accommodating. Once I arrived to the dealership, Drew greeted me, got the key to the car and had me on a test drive in 5 minutes. Drew also had another car a year newer on-site. I asked to drive that car as well, again, I was driving it 5 minutes later. I have not purchased a car yet, but I have high hopes of making a purchase in the near future. Fast response, great communication, accurate description of the vehicles, clean vehicles, and friendly service from Shannon and Drew!

Im very disappointed with this dealer! I called back from them but then i guess i got a signed to a sales rep. The sales rep was nice and all but never actually put interest in my purchase. Is been 7 days since i spoke to him and havent heard anything back from him or the dealer even though they already have ran my credic… worse experience! I was told finance would call me to let me know the numbers shortly and thats the last i heard. I think they want me to keep calling and keep asking for every procedure if i want that car..

I heard back from the dealership the next day about the vehicle I requested information on. In the past few days, I have heard from several members of the dealership.

Didn’t use them but they were efficient in contacting me

Quick response. Thank you!

They were responsive to request. As they're 2.5 hour drive away haven't yet decided if will take trip to their dealership.

Good

Very nice individual

Great

quick to respond

OK You asked for more information. I messaged the dealer with a specific question and a cash out the door offer because they are about 4 to 5 hours away from me. Their first response was when are you coming to look at the car. Asked them to please answer the question I sent them about an all cash price and they came back and said oh let me look at what you emailed us.. Then came back and said come down and look at the car and see the value in it . I told them I live 4 to 5 hours away so if they couldn't get close to my all cash offer the trip down would be pointless. They responded back we are a no negotiation dealer so we won't even entertain your all cash price.. Iasked why they couldn't just say that the first time and they said I need to come look at the car.. They then spent the next few days calling me, texting me, and emailing me Completely rude and would not even discuss my all cash offer that was well in the value o0 the car.. there only response was come look wasn'..

Last week, I drove for two hours to see this car. Upon entering the dealership, we were not warmly welcomed. The dealer was impatient, rude, and displayed a terrible attitude. When I asked a question, he responded by asking if it hadn't been reviewed with me over the phone. Regardless of whether it had been, his response was inappropriate for a customer. The car was also dirty and covered in bird droppings, which could have been cleaned up before showing it to me. The dealer didn't offer to show me any other cars on the lot, which contributed to the poor customer service and my decision not to purchase the vehicle.

Dealer was friendly and helpful

This dealership wasted my time, effort and gas driving 2 hours to see this car. The vehicle was subpar at best! There were scrapes and damage all around the vehicle and they clearly denied anybody this price to me driving there with intentions on purchasing it. The tires were even mismatched. Immediately the sales manager refused to fix any issues with the cars disrepair so ended up being a complete waste.

They contacted me on several occasions.

Shannon was absolutely amazing! Would love to hire her for my company. Sales Rep (Joey) was good on introduction and showing the vehicle. Communication fell off with Joey as it was finance’s position to communicate with the buyer once we decide on the vehicle. I think Joey was at mercy of the finance rep. Finance never explained the process and it was another sales man (Drew) who took 3 minutes to explain it. It made sense once someone answered my question. The finance person (to this day I can not tell you his name) did not explain anything and you operate on your own. The finance person barely explains the paperwork when asking for your signature or initials. The finance person sits there and smiles and tries to have small talk which is annoying when you are completing paperwork.