Sam Pack's Five Star Ford Carrollton

Call about the vehicle salesman contact me and then had to call back a couple of times to get any answers.

Very nice

The dealer was very responsive and willing to help us find a vehicle. Thanks for the great attention and caring attitude.

I had a great experience with Richard Arledge at the Dealership, he answered all my questions. He made the experience not so bad.

Quick reply and great experience though did not purchase. Sales person was exceptional.

Eric is a salesman through and through with a great sense of humor. I recommend him for sure.

I received a response right away. Anthony was kind and knowledgeable. He stayed in touch with me and advised me what the next step was.

Good

Excellent customer service

Responded right away, to let me know, that the car I was looking at did not pass their inspection, but would keep their eye out for one!

Very professional, very knowledgeable without any high pressure. Outstanding.

Very good

Great service!!!

I eneded up ordering a new ford from the factory. This was my idea and the customer service couldn't have been better. It's a great facility and a Roush certified dealer that will also do dealer installed aftermarket modifications.

Advertisement provided a “stock” photo for the year of car available. Talked with the dealer to determined the car did not meet my requirements.

Very helpful and friendly staff

Good

Not pushy

very courtesy

Got a prompt response from these guys.

They were NOT willing to offer what my trade was worth and offered little negotiation. They offered $2K less than anyone else. I purchased from another dealer and they worked with me and gave fair value for my trade..

Good service 5star

Have purchased several vehicles from Sam packs and have been more than satisfied with the service and professional atmosphere.

Great just needed something besides black interior.. I own a ranch and dust doesn’t do well with black interior... Gray or taupe with shiny black exterior only.. Thanks J

Sales person was very nice

This was the most painless car-buying experience ever. The sales person (Frank Goswick) was right on top of every detail, and made this whole thing EASY. The finance guy save me some interest from my pre-approved offer, added value and kept my payment right where I wanted it. I will use them again when I buy another car. Very happy with my purchase, and with the sales team.

Very friendly people!

The vehicle I went to see was not describe d as as where is. The pics did not show the dents in the hood. I wouldn't have driven a hundred miles round-trip had it been advertised as is where is.

Top notch

Called but I wasn’t interested

They send me an email with video About vehicle. I went to see the car 30 min later. They say they dont have car. Car will Be there in 2 hours 30 min. Someone took it as a chase car. If you believe !!!

Professional staff. Great experience.

Mr Rick Perez was awesome keeping me informed all the way about the transaction. Not only he sold me the gorgeous vehicle but he personally delivered it to San Antonio, TX due to the health problems of my wife and not being able to travel. To top it off I got to meet his family when he delivered the vehicle on his day off. It cannot get any better than this. Kudos to the dealership and their outstanding salespeople.

We had a most wonderful sales experience!!!

Called dealer and they told us the car is available. Showed up and they started making up stories that car is not available and it was sold 2 weeks ago. Even the sale person i spoke to never came in front. Horrible experience. Drove more than an hour to get their.

Was a bit rough at first thru negotiations but we eventually came to an agreement. They helped me get a monthly payment I could work with. I did buy the vehicle and they even agreed to repair the mirror that was broken.

It was awesome! We are so happy with our purchase.

Great service

Car sold. I was never provided this information until after I arrived at the showroom. There was scramble to find a sales person even with an appointment. Very limited options for pre-owned vehicles

Great truck had a few issues dealer fixed with no hesitation

They were very helpful, no bs, and got me a good deal on the car.

Friendly, attentive. Great cars all over the lot! My credit is horrible but they still worked with me, and I ended up getting exactly what I was looking for, an $11,500 car with only $1750 down. I was very impressed by their service.

Prompt reponse

Helpful courteous and efficient.

Let me first start by saying. I'm NOT a Ford guy. I found a used 2014 Chevy 2500 HD at Sam Pack Ford in Carrollton Texas. It was just what I was looking for. So I figured I'd give them a try. I've got to say. It was the best car buying experience of my life. The Salesman (Don Wagner) was awesome. I told him what I wanted, what I would pay and how much I wanted for my trade in. He made it happen within 10 mins. We went to his office doing paperwork. He then passed me off to the finance guy. (Carlos Saavedra Davila) This guys was super friendly and was great to work with. From test drive to the keys being placed in my hands. I was in and out of the place in under 2 hours. And felt great about the deal. If I'm ever in the market for another vehicle. I'm checking this place first! Thank you Sam Pack Ford. You are a TRUE ***** Star Dealership!

Very responsive. Price was fair. Emmanual did great work. Would definitely buy from this dealership again

Good response of dealer.

Very good and very helpful.

Responsive and actually made a counter offer that was acceptable, but I was out of town and Jeep sold before I returned.

Very Friendly and helpful. That’s the place to buy your vehicle. Amazing dealership!

Excellent

Price on CarGurus said the shipping cost was included but dealership told me it wasn't and wanted to charge an extra $1000 for shipping. Other than that the car dealer was professional.

Very helpful. Competitive price. Continued communicatuon with me. Very friendly.

Easy to work with. Knowledgeable about their product.

great people to communicate with

Informative and helpful

Bait and switch. A significantly lower price for the car was listed on CarGurus, yet the salesman said the asking price was full MSRP. I don't know who was at fault, but that was aggravating and a waste of everyone's time.

Willingness to work with you.

Good

The were wonderful to work with from my first inquiry on the internet to the moment I drove this off. Exactly as described, very helpful and professional.

They were quick to answer our questions.

Great service

Responded very quick with info

Immediately contacted me and have followed up to offer help in finding my vehicle.

Very attentive but felt like I was working with a salesman. Not very genuine. But still very helpful and attentive. Would do business here.

best ever

It was good. The car had already been sold but still on the site.

Very nice and responsive

Excellent Service from Manager Roland. I recommend and would buy from them . Great deals

Fast response and several people sent follow-up inquiries. However, when I replied there was hardly any detailed follow-up, except to tell me several days later that the truck I inquired about had been sold. They seem like nice and professional folks, probably too busy for detailed follow-up.

Donald Davis, my sales person was extremely helpful. Although the vehicle I went to look at was already sold, he located a very similar vehicle at one of their other locations and even offered to drive the distance to the to get the vehicle and bring back to the Lewisville location for me to test drive. I passed on the vehicle because it didn't have some of the features I was looking for but didn't feel pressured by Donald to purchase anything. He was very easy-going and willing to go that extra mile.

Jared did an excellent job!

Did notify me right away when vehicle I was about to test drive got sold but did offer me another vehicle

was told vehicle was sold when I called best I remember however they have called me several times since. At this time I am no longer in the market to buy a car.

Good attention and good service

Good guy

Great dealership and sale persons. Easy to work with and I purchased the Corvette and it has been great.

This is good dealership. They treated me nicely.

The people where nice, very knowledgeable of there product,I felt at home there

The salesman help me with what I wanted and really assisted me with what I wanted.

Representative was to check to see if they had any other silver cargo vans. Never heard back from the representative, so I assume they did not.

Great

Rep followed up with other options when my first choice didn't work out. Was very helpful.

Very helpful team.

They sold the truck out from under me while getting a check at the bank. Extremely unprofessional.

Responded but slow on details and more photos.

Great experience! Honest people, and not pushy at all. I just happened to find a really good deal on a great low mileage, clean used truck. They took my trade-in for more than I expected, and I got a really good deal on my new truck!

I spoke with the dealer rep; however the drive was going to be too far

Good communication but their vehicle was not what I was looking for

Very helpful

Actully dealt with Valenteno Valles, very helpful on a 2015 f150, although we couldn't get to final deal, would recommend him to any one looking to make a purchase.

Jason Applegate was great

they did a great job

Very friendly and professional

Tony Lewis was very very helpful!!!!

Good, prompt and helpful experience.

They were ok.

Good Experience, They try!

Salesman was very friendly, not pushy. Trade in offer unreasonable. They did not want to come down in price, but one week later they lowered the price of the vehicle about $800 and never called to see if I was still interested. No purchase was made.

excellent service. but still looking 4 used 2010 gt500. at 400.00 mo payment.later mike

Fast and courteous service