Safford VW Richmond

Contacted me to let me know the deal. He kept it honest and would keep in contact.

Quick response, very helpful

Couldn’t get there to see the car but Kevin did a great job.

Excellent communication!

A1

Good

They worked with me and tried their best to get me in a vehicle. I couldn't afford the down-payment requested by the banks they work with.

Responded timely, however dealer fees of $950 higher than competition. Vehicle $1000 below Carfax, but dealer fees offset.

This was a very easy and quick process. Everyone was very friendly and easy to work with.

They followed up

The person I was to see was tied up but I will taken care of quickly. I was able to test drive two Grand Caravans and I liked the GT best. It took some time to work out the details but everyone was professional.

Great service I really recommend this dealer

Traveled 90 miles to this dealership to look at and eventually purchase a vehicle. Was a nice buying experience. Definitely worth the trip.

Contacted me and was very professional

It was a great experience,

The guy that helped me was real nice and i got the car it is amazing to drive.

Not finished with the sale yet, but as an out of state buyer, they've been very thorough & super helpful in getting the deal done. Friendly & professional.

Received excellent assistance in purchasing our 2018 Tiguan. This one in the picture sold before we got there but we bought a similar one.

Were very quick to respond and nice to work with, even though I did not purchase anything.

Very responsive.

Quick response, provided the information requested.

Amanda was great. She answered all my questions. I will return

I give Michael Ricotta as he was extremely helpful

Nico went above and beyond to help me get into my dream car!! He stayed late just to be sure that I could get all my information submitted to the finance company. They made car buying so easy for me!! Definitely will be going back to purchase my next vehicle with them!! Thank you so much!!!

Helpful. Contacted us very quickly

Had to ask the same questions to multiple people before getting some of them answered; had to wait up to a few days for some answers; was given a non-working number to text and when my son went to test-drive in my place he was told I didn't communicate with them (I have emails and text messages to prove I tried).

All the staff was very helpful and knowledgeable awesome people to deal with especially the fact I was an out of state customer. They went above and beyond in every aspect

quick response to the request and very friendly

currently working with Derrick. He is very responsive and helpful. Even provided videos of cars we are interested in!!

Not willing to work on price when car was priced above KBB and had a mechanical history that requires repair so was taking on some risk vs a vehicle with clean mechanical record.

Brad and the Brown Volkswagen Team went above and beyond in buying a 2018 Mustang GT. I walked away from the car and was sold a day later. Should have bought it!

No one was there to meet me for my appointment, left me sitting in the showroom,!then said they were taking someone else out on a test drive. When I came back the next day for the test drive they told me immediately they are not budging on the price. Test drive I had to ride as a passenger halfway then drive 5 minutes back to dealership

A great dealer that works for you. Though they don't negotiate price. That doesn't mean they won't work with you to get a price you're happy about. They got me the price at the payment and terms I wanted!

200% Excellent customer care; they sent me a complete YouTube video of the car. I told them what I want; they made it better; and seal the deal.

Staff was very helpful and responsive to my inquiries

I had an issue with how a product was added on before I was ready to make my final decision. And was told the manager would call me and it’s been almost a week and still no word. They care when they are selling but don’t when you want customer service.

They contacted quickly, the salesperson quickly answered all my questions and he went so far as to take and send me a video of the entire vehicle inside and out. It has been a wonderful experience!

The salesman was very good. Not pushy at all and allowed us to take our time to make a decision. Unfortunately, we decided not to get that vehicle.

Browns VW is very accommodating, knowledgeable and they give you room to make your own decisions. Great people here.

I had a very pleasant experience with this dealer very happy with the service.

Great!

Didn't have car I wanted after saying they did. Then tried to push a different car on me. Said they could get what we wanted, made us wait then came back and said we weren't able to see it it was in the shop.

Greg McGill was a great salesman. Highly recommend contacting him.

Drove 3 hours to see a car they had. Drove it liked it was ready to buy it. Was already preapproved through my credit union. Told the finance manager they needed the sales info faxed before 430pm after he stalled for over an hour I called my CU to see if he had faxed or emailed anything to them, he hadn't. Didnt stop him from aggressively trying to push their financing options. Needless to say I walked out they lost the sale and I lost 9 hours of my day dealing with them.my CU did get the fax that day though at 450pm. They did offer to bring the car to me if I still wanted it but I have a hard time trusting the dealership after the way the finance manager acted with his rudeness and underhanded tactics.

Good job

They were the best yet

It started out being pretty good . Then things went down from there. I got the run-around on floor mats and hatchback cover. I was told I would get another key, and I'm still waiting. More run-around.

Happy about purchase

I originally contacted Brown Volkswagen on 11-1 but didn’t hear back until 11-4. And they never once told me that they did not still have the 2016 Passat that I was inquiring about still in stock. But continued to bombard me with emails of other Passats that they have in stock. And just today I received two emails from them wanting my business , thankfully I didn’t give them my phone number . All they would have to do was tell me they no longer have the car I was checking on. I live 100 miles from their location and doubt if I would ever deal with them. I have owned Volkswagens since the 1960s when they didn’t even have gas gages , I like their product but don’t care for their dealers and their attitude and this one is no different .

Good customer service

Great Staff, got everything done in a short period of time

Tony as awesome..... He was a friendly guy always put everything on the table an wasn't just trying to sell you something. Kept in contact even though I changed my mind 20 times before I brought my car. If you need a car come here an ask for Tony.....

I was initially contacted but could never get anyone on the phone. I finally decided to text and by that time the vehicle was already sold. I was disappointed but te search continues.

Great communications and good deal. Thank you

Honest people, the general manager was professional, Ms.Kate was professional too

Matt and Rabih were professional and helpful throughout the transaction and have kept lines of communication open since. I would definitely be a return customer at Brown's for future auto needs.

They responded fast, but the distance to the dealership for someone who has no transportation was too far. But everyone that contacted me was very nice and professional.

My experience was really great

The car went to see was never shown to me the salesman that I was talking to I never seen the salesman that they sent was very nice but I would have liked to talk to the one that I was talking to all the time but they were very nice and professional

They answered in a timely manner during the sales process. Would have been five stars but no follow up call from the salesman after purchasing the vehicle in regards to a second key.

They responded to my inquiry in a professional manner.

The people were really really nice. They were more than willing to work with me. Even to let me test drive the vehicle overnight. I really appreciate their patience and intellect in this car buying process.

They where kind n very straightforward and direct.

I went there on Veterans day and the features were wrong. It was a sport instead of an executive for the same price. No sunproof roof nor back up camera and there is no warranty on pre-owned cars. It took me 2 hours to get there. I also tried another cc and the steering wheel didn’t work. This place is a scam, don’t go here!

Calls and texts were both professional and prompt.

I only communicated through emails but my questions were answered and the dealership offered other suggestions for vehicles.

Could not have been more disappointed with this dealer. Long story short, felt like our time and business was not valued. The car was listed as certified pre-owned on their website, and I was told by the sales manager (before driving 2+ hours to the dealership) that the car qualified for special financing. When my husband went the next day to buy the car, they stated that the car wasn't actually certified pre-owned, and that the special financing was only for CPO vehicles. So my husband paid extra to get the CPO and special financing, and the dealership didn't provide a second key for the vehicle (which is a requirement for the car to be considered CPO). Love our new car, but will never return to this dealership!

Purchased!

Ross was very knowledgeable

Very friendly and informative on the phone. All used cars seem to be quality picked.

The sale women was wonderful in putting my deal together and make sure that I was able to drive off in the car. I really appreciate all their hard work.

Got back in touch

Very responsive. Vehicle was no longer available, but they were very helpful with trying to find an alternative.

My experience with Browns VW was great. They were very prompt in responding to my inquiry.

It was a very good experience, and though we were waiting for a while due to an abnormally busy Sunday, I still had all of my needs and questions answered.

Not only did the dealer respond to me but I made the purchase there for the vehicle listed. Everything was handled great the dealership was nice comfortable. I still need to go back for one other thing but so e they have been great

What a great experience! Everyone at the dealership was helpful and willing to work with me on price, trade in value, and the terms of my loan. Thank you Ted, Greg, and Mo! I will definitely be recommending to friends/family!

Excellent People, Excellent Service, and Excellent Car! I did a nationwide search and then drove 600 miles from Florida to buy this car. No pressured sales and quick turn around. I was in and out of the dealership within a couple of hours and driving my new (Used) car back to Florida. Melodie and Greg were great to work with! Highly recommended.

Dealer did respond. I decided that the vehicle was too sporty for me.

The salesman was helpful and answered all my questions.

they were very helpful & polite. . . .No pushing for a sale ....after we had to move our car for a later time. Thank you Brown's Team

Prompt and professional response to my inquiry.

Very trusting. Let me take the car over night so my husband could check it out too. Quite helpful and professional

They didn't have the truck for me but excellent customer service and never pressured me.

I rate Brown's Volkswagen very fair. The sales person was very nice, but the car when checked had so many things that needed to be repaired, would have been like rebuilding the whole car over again. No problem with the dealership, just the car. Kathy

Chose not to buy the car. No one had looked in the back seat. The headliner was falling down. Multiple pressure calls to come back and reconsider the car.

I never met w/the dealer, but they were good in following-up and providing the info. I requested.

Very inefficient and poor communication.

Good

Kevin Johnson and Bill Colgate made my buying experience easy and enjoyable. I am so pleased with my new 2013 Jetta and the service at this dealership is awesome. I would recommend this dealership to any and everyone. It is owned by a genuine man who has nothing but good people working for him.

Everything went very well. Very pleased.