Safford Mazda Sterling

Dealer responded right away. The listing didn’t have any pictures so the rep went above and beyond and took a video of the vehicle and sent it to me. I am over an hour away from this dealer so that was super helpful. I ultimately drove there and bought the car. Not before the typical dealer haggle but overall it was a very good experience.

Had a great experience working with Daniel at Safford. Looked at the Nissan Murano and while I did not purchase the vehicle, I would consider this dealer and Daniel for your vehicle needs

Good follow ups.

Sales person was nice and listened. Got a call back from the dealership that got disconnected after 10 seconds of no response to my hello. I called back and was told that the manager wanted to talk and was connected. He rudely said that my offer is low immediately and wouldn't let me talk about currently falling luxury car prices. He wouldn't even reveal his name. Funny thing is, he increased the price by 1k after the call. What an ego and discriminating attitude!

Very nice and responsive

GSM and finance director reached out to me directly and were extremely helpful. Can't wait to get my new car on Saturday! Thank you Henry and Stacey

I purchased my vehicle via the Internet and it was an extremely smooth process!

No follow-up, and their messages kept saying the car was on its way.

nice people, try to work with you.

Great experience . They were very welcoming and professional .

was still helpful even though i did not buy from them

Helpful

nice people

This is probably the worst place to visit in the Northern Virginia. Hernesto, the sales person contacted me few times and finally setup a meeting last Friday. When I got there, he totally ignored me and didn’t even bother to say Hi because he thought he could close a deal with another customer. and then some random person tried to show me the car. Very rude with no professional skills at all. I would advise the management to send them to a real customer service training classes. DON’T WASTE YOUR TIME TO VISIT THAT PLACE.

Very helpful and professional.

Car was not ready. Seat was broken and needed other repairs.

They were very responsive. I had decided not to follow up and go to the dealership.

Communication very good.

Top-Notch Customer Service. I was contacted promptly and all my questions were addressed to my satisfaction. Emmy was professional and knowledgeable about the vehicle. I highly recommend this dealership based on the outstanding service I received. V/R Rod

Truck was shown to me with two bald back tires they were lowballing me on my trade-in and wanted top dollar for the truck all show in the pictures they showed two decals one on each side of the bed when I got there the passenger side bed apparently had been repainted and new decal was put on their response was will take off the money for the two tires and you go get two new tires put on which I think was a big inconvenience I think it was very unprofessional and I will never go back there again !

Okay staff I walked outside for about 10 minutes before I went inside, seems as though no one greeted me and said can I help you, one young man says I'm here to assist. I probably will not visit this dealership again

Quick response and was awaiting me to contact them but I was on the fence about the color and decided to get the other car .but I did appreciate their time and efforts .

STAY AWAY !!!! Got a Certificate from USAA for the vehicle and when I got there the Dealership tried to add on the 127 point Inspection at 1.3K as well as additional processing fees. I showed the the certificate from USAA and it took 2 additional times before they got the pricing right. They also increased the Registration and Title charges for WV by 400.00 which I showed them off of the DMV site and an email. I purchased the vehicle noticed SAP and some other stains and or pits on the hood asked them to be cleaned. They starting using Windex and SOLVENT on the clear coat to attempt to clean it up. They ruined the hoods clear coat and added scratches to the hood, needless to say I refused the car. The Sales Manager Steve was extremely rude and bowed up on me attempting to talk to me like a child, I did not take his attitude stood my ground and got my check. Worst Dealership EVER

This dealer is a total joke. Quoted me a price by email, then when I visited, did a bait and switch and try to tack on all these extra charges and fees leading to a ridiculously high price. After I walked out, the salesman reached out to try to get me to come back in saying he had a new price for me. Fool me once shame on you. Fool me twice no way! I told this dealer to send me the new price by email. To date, no response. Find another dealer, this one will rip you off.

Very pleasing everything was smooth people were honest and I actually had fun looking for used car check em out.

Contacted right away. The vehicle ended up not having all of the options that we were hoping for. Dealership was good work with though.

I did go drive this vehicle and overall it was a good experience. There was "damage" on the vehicle that was not disclosed previously, though the explanation was that it was not an "accident" and is minor in nature. The dealer could not even tell me exactly what the damage was except that it was to the front end right side. From my experience, I found mismatched paint, though very slight, that showed evidence of repairs. I drove 2 hours one way to view this and it would have been nice to know about this ahead of time and pricing wasn't even adjusted to accommodate for the mystery damage not previously disclosed or even explained. I did feel a shimmy also that was unexplained and brakes, though showing recently serviced, were mushy. Out-the-door pricing quoted didn't include tax for MD....they said they don't do that for out of state quotes, though other dealers do as I have experienced. I did not buy the car.

They were pretty helpful & understandable starting from the great salesman to the financial manager , also it was a very smooth comforting process in purchasing and financing compared with other dealers , overall i am satisfied , thanks everyone hope to deal with you again in the future

After contacting the dealer ,I received a call for Erik ,who was willing to answer my questions ,but still took 3 days to get pictures send to me and also get financing app tested to my phone.Since i did not get any follow up call from dealership ,I called Erik again and was told due to my low credit score i had to pay higher interest ,which i totally understand.My frustration is that after agreeing to pay higher payments ,I was told by Erik that I had to pay over 2400.00 in dealer RECONDITIONING FEES ,IN ADDITION TO ADVERTISED PRICE OF THE CAR!!! That is very misleading .

The dealer contacted me and quoted me an out-the-door price as I had requested. Unfortunately, the dealer quoted me an additional $2K of fees on this new car and I did not find it worthwhile to go see it.

The dealer was very prompt in their reply. Once I made an appointment, the car was waiting for me when I arrived. The car condition was as advertised. They did a very nice job of cleaning inside and outside. The sales person and the finance manager were courteous and professional. The only suggestion is to research the of the car and have an “out the door price” in mind and negotiate. They initially tried to charge me additional fees in excess of $2,000. This was in addition to the tax and $899 in processing fees.

Sent me templates with nothing filled in. Clearly showed prompting for sending me gimmick emails. Poor

interactive. may still work with them

Good

The salesperson was prompt and attentive. I explained what I wanted and she went straight to work. She came back 2 min later to let me know the SUV I wanted had been sold an hr before I got there.

Dealer was very responsive to my inquiry.

your timeliness in sending the review to your 370z Nismo offer was fast and quickly process .

They were good. It took a long time to get through the sale and they added a bunch of additional charges but we bought the car. It was clean and in good condition.

Good

Good

Awesome people

It was great Claude, Eric and a lady(I forgot her name )were fantastic.i test drive the car but it was our of my budget .they tried to work with me but bad part on my end

Original ad showed stock photo. Sent request for pics of actual truck and was sent same stock photo.

Excellent service. Sales person , Carla, was great from the start to the finish. Sales manager was also very helpful. I would go back for my next.

Best. Dealership that I've ever dealt with. Friendly, helpful staff. Every one of them went out of their way to go above and beyond for me. The 10 hour drive to see the vehicle was more than with it.

Responded right away, but I never had a chance to get back to them.

Car price advertised was exclusive of all kinds of dealer add on fees driving the price well beyond $20k

Buying was straight forward. Don't be worried by their tough, first offer. They are willing to haggle.

They were very responsive, I decided that I wasn't interested.

Good

They are very professional in their dealings. They contacted me directly a few times. They listened to my queries with patience. I am happy with them.

The price is on the high side. But the dealership experience was good

My service at this dealership was quality from start to ending. They contacted me immediately (actually 2 salesman did) and I set up an appointment to test drive for the weekend. In the midst of that, the other car I was looking at fell through and Brown's was quick to have me in for an earlier test drive. Full Carfax report and all details laid out, I was very please with how Brian handled my business and left nothing to the imagination. I would highly recommend this dealership and I am extremely happy with my purchase AND the rate I was given for my auto loan. Thanks guys!

Friendly and responsive staff, but did the typical give-you-one-quote then talk-to-manager routine and act like you're getting an incredible deal. Ended up buying elsewhere, more because of the car than the dealership.

They responded to my email very quick and with everything I needed . Thank you for fast and great service!

They keep on calling and sending mails all de time which is a positive follow up

test drove vehicle. did not like the condition and price

good

Wouldn't give me an honest answer about where some body damage was from. Told me it could have happened in the parking lot, but turns out the car had been in an accident. On the test drive they guy didn't know anything about the car, and when we got back to the dealer left me waiting for 30 minutes while he printed the Carfax. I would never buy a car from this dealer.

Quick responding

Couldn't get an exact price for the car because the used car manager wasn't in at the time but the other salesman were okay people despite that they were trying to get me into a different car if that deal didn't go through

I'll echo the disappointing experience with this dealership of many others before me—I guess NOTHING has changed over the last couple of years in this department (see other reviews). Don't expect you will get anything out of your e-mail communication with them (total waste of time!) and don't be fooled by the teaser price they advertize—you've got to be a recent college graduate + a military + planning to finance +what not to get the "incentives" they've already deducted from it. So, for a new car, expect your base price to be about $2,500 more than the advertised one. I cannot but wonder why they are still in business. Whatever the reason might be, this dealership does not deserve your business (unless you're desperate).

I was quoted a higher price than the price at CarGurus. After reminding them of the CarGuru price, I was told that it was a glitch (really?!?!!?) even though there was a clear history of price drops on CarGuru. I totally lost confidence in the integrity of this dealership after this.

the car advertised is not a platinum model. i have called several times and was told by different sales people that this w as a mistake, but they never corrected their error.

Best car buying experience I ever had, they picked me up at the airport and I was in and out of the dealership within 1 hour.

They kept on changing price very often. Not reliable

They sold the car I was working on getting and was never contacted with info, horrible car dealership

In 50 years of buying and selling vehicles this is THE worst as far as "Bait & Switch". They took destination charge off of invoice to make OTD price more attractive, then added it back; or tried to!! There were two incentives that they offered then told me I didn't qualify after haggling. Too many empty-promise emails, too much talking out of both sides, way too much hype. I got a better deal and was given the incentives anyway and got much better treatment at another Nissan dealership who will more than likely have the franchise for a long time; Brown's should be barred from selling or representing ANY car brand with their shyster practices. Putting a price out there with a bunch of fine-print is so yesteryear and as a consequence they immediately lost my business. Would not recommend these guys after the treatment I received. No way.

Got the car and the deal I wanted!

Is the best atenttion ...I'm really happy made a negotiation with this dealer

I received an excellent price!! Dealership worked with me to meet my needs and price point!

Their advertised price is a complete hoax; you would have to be a newly graduated, military service person who signed up for NMAC financing to get the teaser price. If not, you pay full retail, literally four thousand dollars (40%) more. I think their practices are borderline illegal.

Great

OK

Sold the Xterra as is and did not disclose that the timing belt needed replacing in the car fax.

I did not purchase the vehicle, but the sales person I worked with was excellent. No pressure from him or the sales manager and both were very professional. Would recommend this dealership and sales person.

If there was a place for no stars I would've selected that. Biggest bait and switch, rude salesmen, zero customer service, and no support when we complained to Nissan Corporate. The amount of disrespect and dishonesty was astounding. Took 4+ hours to purchase a vehicle with an already agreed to price and financing. Bunch of hacks and ass clowns. Avoid at all costs. The Nissan place at Dulles auto park was a much better experience, even if a bit more cost. Well worth it.