Safford Mazda Chantilly

Nick was great! Nice and easy transaction. Would definitely recommend. Love my GLS

Not a typical car buying experience - counter the usual, even. The process was straightforward, reasonable, respectful and honestly fun. Josh assisted me with my test drive, purchase, tutorial and laughs. He was real and genuine throughout - never felt manipulated, my preferences were top priority. Other salesmen were great to me, too, and I wasn't even their customer! Sam was friendly and helpful, spent time with me when I came back with my car, post purchase, to show me some more stuff and just talk about Mazdas. And Carlos! Carlos sat with me while I waited on paper work and helped me calm down - just being kind. When I was ready to go with my new car, they all genuinely cheered for me. When I came back, I was greeted with the same warmth and enthusiasm. These guys love Mazdas, are happy at work and that passes to the customer. Also it's pretty in there and they serve cappuccinos. Mazda, take this staff on a fun trip - they're doing you proud.

Got back to me in no time and we're nice

Sales staff responded quickly and very helpful. Thank you.

Excellent service by Kevin Rodriguez ! He was attentive, polite, well informed, willing to answer all of our questions or find someone who could. He was patient & genuinely caring!

Visited Brown's Chantilly Mazda on August 1, 2022 to view and test drive the car. Arrived to find the car was in need of tires (front tire was actually low on air causing the TPMS light to illuminate). Asked if they could put air in the tire before we test drove it and was told no. Got back from the test drive and raised concerns about issues discovered (tires were extremely worn and needed replaced, rear passenger window did not work) and attempted to negotiate a decrease in price to cover items that needed addressed. Was told the price was a take it or leave it .... we left it. Called in a short time later and spoke with Michael the sales Manager and was told the car had not gone through reconditioning which is why we discovered so many issues. We explained we were prepared to purchase it then but wanted the price reduced to address the needed repairs. Michael's response was "if you cannot afford the car at the price we have listed then sorry".

I would definitely recommend this dealership to everyone I know! Very quick to respond to my inquiry, I was able to get on to test drive the next day.

The Best car buying experience yet. Need to experience it yourself.. you deserve it.

They made everything easy. The environment was safe and friendly. I would go there again

The vehicle was priced at a good price. However, the dealer wouldn't move anymore on the price. I found the same vehicle at another price slightly cheaper and purchased it.

Responsive but firm on price

It took almost of week to get what appeared to be an automated email reply regarding my interest in one of their used Mazdas. This is despite multiple calls on my part to try and simply get a price update on the car, which still wasn’t included in the email reply that was sent by the used car manager. Furthermore, I notified them that I was willing to buy the car unseen and have it shipped to NY due to COVID-19 and NY’s regulations regarding travel to Virginia. On the plus side, their delay in getting back to me allowed for me to find a single owner, 2008 Miata Grand Touring Power Retractable Hardtop, with almost 10k less miles on the odometer, a clean CarFax, for less money, and that was way closer.

Did not buy a car primarily due to their typical pressure tactics and being tone deaf to the current market conditions.

I would recommend going to Chantilly Mazda to anyone, George was amazing, I drove my new car out that same night. A+ experience.

Dealer responsive. We purchased the car

Very nice

Quick response to my request but vehicle described was different from the one in stock

They are nice people, I like their service

Conner was great,

Quick response. Thank you!

No pushy sales people. Worked with me on price and financing. In the future when deciding where to purchase my next vehicle Brown's Chantilly Mazda will be top of the list.

Good and knowledgeable.

This was a horrible buying expierence!! I will not recommend anyone to purchase a car here. My meeting with Laurie in finance was very shady. The price was confirmed via phone before I signed the paper work. I went home with car and a week later they are emailing me about them making a mistake and undercharging me. This is unacceptable and I've never been in this type of situation. Now they are holding my registration hostage until I pay for their mistake. This all should have been clarified before I went home with the car. Now I'm going to file a complaint and possible return the car.

Great car buying experience with this dealership.

I contacted them about the car and continued to communicate with them throughout the day about my itinerary, but when I was halfway into my hour drive out to the dealership, they told me they sold the car that I was en route to buy! I was very disappointed, especially when they tried to sell me a car that was $2K more than what I’d been looking at. I had to turn around, go home and start my search all over again. Definitely did not want to do business with them after that!

Had a good experience with Haider.

I was greeted and helped by a salesman by the name of Hider. Friendly, but sneaky. I drove from DC 27mikes to check and test drive the vehicle 1st. The next day I came with my check but prior to leaving I started a overview of the car. I heard a noise while opening the hood and Hider tired to bush it off as if it was something else. Basically this car had front end damage that was hidden from me. Another gentleman said that it wasn’t reported to the car fax so they said it’s a “Cosmetic issues, it’s still a great car.”FYI: If you plan to purchase from Brown’s ask if the car has any PHYSICAL DAMAGES NO REPORTED.

Great communication, good people, honest dealership with full disclosures. Price was good but not exactly what I wanted. If the opportunity arises, I will consider this dealership again.

Great experience! Thanks to Haider Ali and team. Love my new car!

From first phone call to arrival at this dealership all the staff were all amazing. I drove a long distance to this dealership primarily because of the previous reviews from other Car Guru' shoppers and confirmed the validity of the reviews. My salesman was John Gutierrez who was one of the best car salesman I have ever dealt with and was not pushy, like most car sales people. I was able to get a great deal on a Chevrolet Camaro that I purchased and the deal was finalized by Manager Peter Friedman, who was also a fantastic person. I would definitely rate this dealership above five-stars if possible. I have purchased from other dealerships and have always been lied to and on the defensive but I can guarantee that you will get your best deal from Brown Chantilly. Keep up the good work Brown Chantilly you have definitely earned my business and I'll be a customer for years to come! Thanks Again, your hard work and dedication to Customer satisfaction did not go un-noticed!

Excellent, quality customer care!

Friendly service. Honest and not pushy.

Made an appointment with me to see the car I wanted, and then sold the car the day before the appointment. No warning that there was talks to sell, or anything, just emailed me saying it was sold. Overall, very disappointed with the service here. Would not recommend.

Good experience. John let me know when he was on site. Let me know when the car I was interested in was available. He also let me know when it sold before I got to the dealership

The dealership contacted me immediately..I'm still in the search of a vehicle.

The salesman I talked with was very helpful, I hope we can do business soon.

Professional and easy to work with

Overall the experience was very good. However, I didn't buy the vehicle.

Attentive and answered questions?

They are simply the best. The way car buying should be. Thanks a lot.

They were great.

Polite, to the point. Provided what I needed.

Love my car! Carlos was super friendly and helpful!

I did want to add that I thought it was pretty grimy that Peter (the finance guy) attempted to use my veteran status as a way to lure me. Offering such a low balling price on my vehicle and then offering me a measly $250 extra because he valued my service. Suddenly, 24hrs later he is willing to give an additional $2250 after he realizes that all other dealerships were offering a fair price, that was pretty insulting and shameless. He is the reason why his dealership lost the sale. Although I've bought a vehicle already, I would have gladly accepted the offer had he been initially upfront with me and not try to utilize his prior service as a way to soften me up and encourage me to take such a mediocre amount for my vehicle. This is why my counter offer was so low, I wanted him to see what a ridiculous offer sounded like. I will submit this email to yelp and the BBB. Thank you,

Every one was so professional and nice. We were In and out in about 3 hours with the car of our choice. Best car buying experience ever.

Nice dealer with professional experience and willing to help.

Matt is a fantastic asset. He made every effort to bring me in after my trade- in car died. Instead, I donated the car, and have a jeep I'd like to try trading for the Audi, a gift for my wife.

Hassle free, smooth experience. Though the wait was a little long. They do, however, have some racing games on a PlayStation to keep you occupied

The people at Brown's were professional and demonstrated quality in their contact with us. We were impressed.

I received a prompt response from the Salesman in return to my inquiry. When we spoke on the phone he showed an interest in my situation and was not pushy at all. I had a tentative day to travel and view the vehicle, but my plans changed. I called and left a message about my cancellation and I received a timely response again. We have communicated by text and he understands my situation. Again, not pushy...I would definitely contact them again if they had a vehicle I was interested in.

Low pressure, easy to deal with.

Our experience at Brown's Chantilly Mazda was excellent. Haider Ali was our sales person. He was very knowledgeable, courteous, and patient. We enjoyed working with him very much and would recommend family and friends Brown's Chantilly Mazda.

Good overall experience, dealer stayed past closing time to show a car.

I had the most pleasant experience! Carlos my salesperson was awesome! The dealership was nice, clean, and very pleasant. I will be going to Brown's for my cars from now on.

Very friendly, professional, thorough and at a good pace.

They sold the car after making an appointment for me to see it.

Dealer sales representative contacted me by phone and email. I am no longer interested in buying this vehicle.

Very good and persistent sales. Sorry I decided not to buy a Mazda in the end

Best car buying experience I ever had. The staff was professional, attentive, courteous and committed to satisfying my needs as a car buyer and a customer. I will certainly keep them in mind for my car buying needs in the future and I will be sure to tell my family and friends about my experience and recommend Brown's to everyone I can. I ended up with a good deal and a great vehicle. Brown's is a 5 Star Dealer.

Decent response. I became uninterested due to the price range.

Prompt, professional response. Ultimately ended up with a different type of car, but they were very helpful throughout the process.

Responded quickly to inquiries.

I was contacted promptly following my inquiry.The staff was professional and friendly but I did not purchase from them..

I was contacted immediately regarding my inquiry. My schedule didn't allow me to go in for a test drive until the next day. Unfortunately, someone else came in the day before and purchased the car. The salesperson called me right away to let me know, to apologize, and to offer to help me with any other cars I might be interested in. I didn't buy a car from Brown's Chantilly Mazda, but I got great service from them and would recommend that people consider this dealership when looking for a new car.

This dealership is an excellent establishment. I live over an hour from the dealership and less than a day after buying my car, it broke down. I called the dealership and they arranged immediately for my car to be towed and fixed completely at their expense. This is the best experience I have ever had at a car dealership and I would definitely come here again. The staff is also incredibly personable and friendly as well as helpful. 10/5 stars from me

Didn't actually buy the car but the staff was very helpful

very good communication, called several times. Living in MD I was just wary of buying a car in VA and then having it pass MD inspection.

Very attentive to my requests

Responsive

Matt May contacted me immediately and stayed in contact throughout my research process

very professional and accommodating.

Very friendly and easy to do business with. Went in to look at a used CX-9 and left with a new one in my budget. Got a good deal for my trade in. Definitely recc. this dealership.

Very friendly and professional staff.

Took forever, some emissions were not handled and I had to go back. If it weren't for the car that was exactly what I wanted I would have walked out.