Safford Hyundai Manassas

Absolutely the most wonderful car buying experience ever! The finance manager Sarah had all of the documents ready when we arrived, Arkeem Dennis had the vehicle clean and full of fuel. Before the sale, they gave me a great quote in writing for both my trade, and the new vehicle. I would definitely drive 5 hours one way to do business with them again, as I live in Pennsylvania. They are a top-notch dealership in my book. Would highly recommend! After the sale both the General manager and salesman sent personal thank you's for my business and asked if there was anything else they could do for me. They are the best around. Worth the drive from anywhere!

They responded within 23 hours. Unfortunately, my husband thought the mileage on the car was too high.

This dealership is full of LIARS, they tell me to come test drive the car then I drive over 30 miles there and they say "You cant test drive it anywhere other then the parking lot" then why did you have me come all the way here. Then they tell me that they have to fix some things and they do not hold used cars for people. So if I fill a loan application they will hold it. Then they tell me since the car is so old that the bank wont approve it unless I have $4000.00 down payment but if I do that will 100% that I will get the loan. 2 weeks later still no answer. One day they told me it was after 2pm so the loan manager wasn't there anymore. So your to tell me that no one could get a loan on a car after 2pm that day please.... Then they tell me that me and my girl do not make enough for the loan on this car that is $10,500 with a $4000.00 deposit almost 40% of the cars value. But yet we could afford a car that was $14,000 with a $2000.00 down where is the logic in that scam...

Good customer service

dealer was helpful, purchased somewhere else p

I was contacted and sent pictures by Carroll. After looking at the pics, it was a car I wasn't interested in, but Carroll was very professional and I would do business with this sales person in the future.

Very nice vehicular sold before I could look at it.!

Responded the same day. Very nice and professional

The salesman bill got back with me immediately about the car and the availability of the car I have not yet gone to see the car and I told him that I was praying about it it did make an offer in the trade in my car of $1,000 without seeing it I thought that was quite awesome I do plan to go and see it on Tuesday if the car has not been sold yet but so far I'm impressed

Prompt, courteous, competitive responses. Just too far away from where I live or I would have bought the car from them.

Good service Samy was a good salesman Brown's Manassas Hyundai I got a great deal Thanks. Samy

Very quick to reply and very helpful.

Quick response and willing to negotiate.

Very good car buying experience. Got us out the door quickly and with superb service, financing and warranty for our 2017 Tucson

Very friendly, attentive and professional.

Patrick Hennessy was a pleasure to work with - he was professional, thorough, and very quick to follow up with me. I would prefer to work with him whenever I purchase a new vehicle.

Our experience with Brown's Manassas Hyundai was positive. I test drove the model car I was interested in and was offered assistance in a further search of used cars that would meet my needs. Helpful staff...not pushy.

Very quick response

Contacted immediately by email with the offer to speak on the phone. Offered any assistance needed.

The salesman at Brown’s responded to my email very promptly and I scheduled an appointment with him for the next day. Our time together was very informative and my purchase of the car and the trade-in of my previous car went very smoothly. I was very pleased with the whole process.

Quick response

Dealer contacted me right away and offered to let me have a test drive.

I contacted this company about a vehicle. They assured me the vehicle was at their establishment and would be available for me to view when I came in the next day. I drove over an hour to this location for them to tell me they “sold the car the day before”. I believe they used CarGurus to get me in the door to their establishment and did not even have the vehicle they advertised to begin with. Then they tried to sell me a car a model year older with fewer features and more expensive! I will never shop at this place nor should anyone else.

Nice cars! Salesman was nice and hepful. Not willing to budge much on price for used care . Had to walk away.

Good experience. No high pressure salespeople. Negotiations were quick and very satisfactory. I would recommend this dealer to anyone.

There service was bad and when I called for the bmw 650i they told me to come in the next day at 3 pm to get the car and I said ok so the next morning I called to see if the appointment was still good for the day and when I did the guy said someone was buying the car right now and the reason the salesperson told me to come the next day to get the car was because he convertible top was broken and it was getting fixed but some how the car was being sold hours later can't trust that dealership at all

Great service overall, they really worked with us!

Very prompt courteous

I was contacted daily till I was able to visit. My visit went well and everyone seemed very helpfull.

awesome

They have been wonderful getting back to me.

Excellent people

Great experience. Picked up the car I wanted and they gave me what I needed in trade. Smooth transaction and my sales guy Eric was awesome!

Great customer service and provided me with a reasonable price for a car.

Friendly and helpful.

The night before heading down here I called them to confirm I was coming down and serious about purchasing the car. They confirmed the car would be waiting for me when I arrived. I drove all the way from Gaithersburg to Manassas, sat in traffic, and arrived to find out they sold the car the night before.....without telling me. They continued to dig themselves a deeper hole by lying they called and emailed me....I checked all my messages before heading down and got none. To be fair, I completely understand their need to sell the car to someone who jumps in front of me...that I don't have a problem with. What was frustrating was driving all the way there from MD with no communication to me the only car I wanted was gone. The salesman tried to get me to look at other cars but I had made up my mind what I wanted. Best advice I can give is when you know what car you're going to buy and want, stick with it. The next day I found another deal that was even better and I got the car I wanted...and near my home in MD! If you are going to make a big purchase, get what you want! You are the customer and always have the power to choose.

Horrible. I road all the way to Manassas to purchase a Durango and they loss the key and promised my friend a gas voucher, which NEVER happened.

very prompt response !

Excellent! Joshua & Billy were very knowledgeable.

Good reps. But opted to focus on another car.

Sales Reps are courteous, and respond quickly to requests.

Respond time was slow but make up for it.

Dealer inflexible on down payment arrangements as other dealers are. Example, $2000 down. Pay 1000 today and 1000 in 2 weeks on pay day. Dealer says all up front. Most dealers will accept this type of arrangement. A little pushy, unfriendly, no building. Building is a tent with fan. Bathroom across the street. Smoking in non smoking tent, etc...

I bought this car! Love it!

Great! Friendly.