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Safford Hyundai Leesburg
About Us
Even with a great deal, if you’re not happy with the car you just purchased, was it ever really worth it? We keep that philosophy in mind here at our Hyundai dealership. It’s the driving factor behind the legendary Buy Happy philosophy found here and at the rest of the Safford Brown Stores.
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Today 9:00 AM - 8:00 PM (Closed now)
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325 East Market Street
Leesburg, VA 20176
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Dealer Reviews
All reviews are verified visits to the dealer. –
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Overall the way I can describe this dealership would be like this. If you are going to buy a used vehicle just go somewhere else especially if its not a Hyundai because they will try their hardest to sell you one of their newer vehicles instead of the one you inquiring about. However the staff is super friendly and will answer any questions you have solid 4 star dealership
Dec 18, 2024
Very straightforward and helpful
Dec 20, 2024
Response from current dealership:
Thank you for your kind words, Ken! We at Safford Brown Hyundai Leesburg appreciate your positive feedback and are glad to hear that you found our service straightforward and helpful. We look forward to assisting you again in the future!
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Dec 9, 2024
Response from current dealership:
Thank you for your kind words! We truly appreciate your feedback about Safford Brown Hyundai Leesburg. Our team strives to provide a friendly and professional experience, and we're glad to hear you felt that during your visit. We look forward to seeing you again soon!
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Nov 28, 2024
Wonderful experience. Helpful, patient and not pushy, dealer.
Dec 2, 2024
Response from current dealership:
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience at Safford Brown Hyundai Leesburg. Our team strives to be helpful and patient, and it's great to know that we hit the mark for you. We look forward to seeing you again soon!
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Oct 4, 2024
Very very good
Oct 7, 2024
Response from current dealership:
Thank you for your review! We appreciate your feedback and are thrilled to hear you had a great experience at Safford Brown Hyundai Leesburg. We look forward to serving you again in the future!
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Jul 29, 2024
Response from current dealership:
Thank you for the 5-star review, Chelsea! We appreciate your positive feedback and look forward to assisting you in the future. Feel free to share your experience with others. See you next time at Safford Brown Hyundai Leesburg!
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Jun 20, 2024
Response from current dealership:
Thank you for the positive feedback! We are delighted that you had a great experience with us at Safford Brown Hyundai Leesburg. We appreciate your kind words and look forward to assisting you in the future.
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Constant searching for me. But in the I found another car elsewhere. Nice contacts here.
Jun 6, 2024
Response from current dealership:
Thank you for the positive feedback! We're glad you had a pleasant experience with us at Safford Brown Hyundai Leesburg. If you ever decide to search for a car with us again in the future, we'll be here to assist you. Please feel free to recommend us to your friends and family. Hope to see you again soon!
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Sincerely,
The Team at Safford Brown Hyundai Leesburg
Show older dealer reviews 40
No complaints, dealer communicated and followed up, but price was too high. Should have been
listed initially.
Jan 30, 2023
Response from current dealership:
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.
Sincerely,
Safford Brown's Leesburg Hyundai
Sincerely,
Safford Brown's Leesburg Hyundai
Jul 7, 2022
A calm atmosphere the team was knowledgeable and professional, 100% recommended, to do business with
When you go ask for Jose Romero "top class the rep"
Jul 8, 2022
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Apr 1, 2022
Response from current dealership:
Thank you for this amazing review! I really appreciate your business.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Feb 13, 2022
All my questions were promptly answered. All my concerns were adequately addressed. They were very helpful and zero pressure. Very pleased with the whole purchasing process. A pleasure doing business with them.
Feb 15, 2022
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
The experience with this dealership was very good. All employees were professional and attentive to my needs !!!!!
Aug 18, 2021
Response from current dealership:
Thank you for taking the time to leave this 5-star rating! We hope to work with you again!
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Kyle at Browns was extremely responsive and stayed after it even when I learned the vehicle was only FwD rather than 4WD which is what ultimately turned me off on this one. But a great quality SUV still, and I got everything I had asked for very promptly. Thank-you Kyle!
Apr 28, 2021
Response from current dealership:
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Mar 29, 2021
Response from current dealership:
Thanks for the great rating. We're pleased that everything went well for you.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Jan 26, 2021
Response from current dealership:
We appreciate the kind words, George. We look forward to seeing you again in the future!
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
This dealership raised the price of the vehicle I was planning to get by $2,000 right before I was planning to go get which was 8 hrs drive away claiming clutch was out of the 2013 mini countryman I wanted to do the work myself since it was a major repair I wanted it done right they insisted to raise price and then tell me it was a good price and that their are only 3 of them for sale nationwide which was a lie there are thousands for sale nationwide lol.
Dec 21, 2020
Response from current dealership:
We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Very personable and welcoming, was flexible with appointment time and offered quick and professional service.
I ultimately purchased this vehicle and I am in love!
Aug 20, 2020
Response from current dealership:
I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know.
Best,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Best,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Car gurus price was a lot lower than the dealership price. No explanation was given and the salesman never responded as to why there was a price discrepancy. Clearly a marketing tactic.
Jul 16, 2020
Response from current dealership:
Mihailo, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Apr 18, 2020
Excellent response and good experience with Andy
Romero and test drive. Sadly, the blue model was
sold.
Apr 21, 2020
Response from current dealership:
Thank you for the great review, Gary. Please come visit us if you need anything else, be it service or sales.
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Jan 3, 2020
Excellent response
Jan 7, 2020
Response from current dealership:
Thank you for the wonderful feedback, Jim. Please let us know when we can assist you again!
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Dec 27, 2019
Prompt in their follow through and willingness to work with me to complete the car buying process.
Jan 3, 2020
Response from current dealership:
Tee, thank you for your review. We are pleased to hear our team could provide you with an excellent experience.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Nov 22, 2019
Alfonso was great. It was an easy transaction.
Nov 25, 2019
Response from current dealership:
Thank you for your wonderful feedback, Deborah. Thanks for choosing Brown's Leesburg Hyundai!
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sep 11, 2019
Great customer service! Very helpful. Communication was prompt. The vehicle was clean and all ready to go. They even filled it up with a full tank of gas for us.
Sep 12, 2019
Response from current dealership:
Joel, thank you for the great review. We are glad to hear our team could provide you with a positive experience. Thank you for choosing Brown's Leesburg Hyundai and we hope to see you again soon.
Best,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Best,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sep 6, 2019
Avoid salesman Marcos Correa. He is a shady guy and lies, He sold me a van which needed repair and said it would be fix the next day, never happened and he never got back to me or anyone from the dealer after several calls, Marcos has ignored my emails and calls. I hope he gets fired.
Sep 11, 2019
Response from current dealership:
We appreciate the open and honest feedback and it will be considered by our team. Please reach out to us directly if there’s anything we can do to help alleviate these issues for you.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sep 5, 2019
Response from current dealership:
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Aug 17, 2019
good
Aug 21, 2019
Response from current dealership:
Thanks for the terrific feedback, Tim! We look forward to seeing you at Brown's Leesburg Hyundai again soon.
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Jun 19, 2019
Prompt, courteous, competitive responses. Just too far from my home or I would have bought the car from them.
Jun 20, 2019
Response from current dealership:
Ken, thank you for your review. Please don't hesitate to contact me or visit us if we can assist you with any future auto needs. Thanks for choosing Brown's Leesburg Hyundai!
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Very responsive and helpful in describing the car's condition. Diligent in following up.
Apr 30, 2019
Response from current dealership:
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sep 2, 2018
Great experience. Andy was very kind and helpful!
Sep 3, 2018
Response from current dealership:
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Aug 10, 2018
A family friend had a negative experience with Brown's Leesburg Hyundai's Service Department. In spite of that my wife and I had a very pleasant experience with many of the people working in the office. We purchased the 2012 Toyota Camry XLE V6 as a consequence.
I can only rate for response time. I contacted dealer via email and responded to very quickly with information and pictures requested. Unfortunately the day I was able to make it to the dealer the vehicle was mark sold while driving to the dealership, so I turned around and went on home.
Aug 12, 2018
Response from current dealership:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Jun 28, 2018
Thank you for leaving us this feedback. Always feel free to call or stop by if there is anything else we can do to help you.
Kind regards,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Response from current dealership:
Thank you for leaving us this feedback. Always feel free to call or stop by if there is anything else we can do to help you.
Kind regards,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Great experience! Unfortunately the car I was interested sold the day prior. I would use Brown's Leesburg to purchase a vehicle.
May 24, 2018
Response from current dealership:
Thank you for sharing your feedback, Melissa. Please keep us in mind for your future auto needs as our team is always here to assist you.
Kind regards,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Kind regards,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
It was a pleasant experience. I had to drive from out of town and asked the sales rep to have the paperwork ready when I arrived. When I walked through the door, I was greeted and he had a folder of paperwork for me to sign, instead of the normal 2 hour process. The fiance manager was not pushy, in terms of wanting you to add-on additional costs for protection. I would definitely shop here when looking for a vehicle.
Feb 28, 2018
Response from current dealership:
Thank you for this great review! We're glad to hear you had a pleasant experience. Please let us know if we can assist you with anything else.
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Oct 9, 2017
Great experience with salesman Vinny at Brown Hyundai. He was responsive, kept me informed, and helped close a competitive deal. I picked up the car yesterday and it was exactly as described. They even picked me up from the airport, bought me breakfast, and made sure the gas tank was full before I left. Smooth paperwork process. I would recommend.
The vehicle I was considering sold before I could see it, so I have no real
review of this dealership. I gave them 3 stars simply because they contacted
me. They could be better or less than 3 stars. A sells agent did reach out to
me but I just wasn't able to get out to see the vehicle.
Aug 24, 2017
Response from current dealership:
Thank you for sharing your feedback. We would be happy to assist you with finding another vehicle. Please feel free to reach out to us at any time.
Jul 12, 2017
Said they'd call back with a price....NEVER heard back!
Jul 24, 2017
Response from current dealership:
David, I am concerned with your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon.
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Sincerely,
Oscar Morgenstern | oscar.morgenstern@brownscar.com | (703) 443-2220
Aug 7, 2016
In less than 24 hours, I was contacted by Perry, the internet salesrep. Although I did not make a purchase, I must say I am impressed with the level of effort Perry gave to earn my business. I will definitely consider Brown's and Perry when I am ready to make a purchase. Great follow-up!
Jun 20, 2016
seem to be nice and professional, truck i was interested was sold,
Feb 10, 2016
Found the car I wanted on car gurus,
visited with the dealership and walked
out with the car 90 minutes later
Nov 10, 2015
This was a very good experience.
They bent over backwards to
make sure we were treated well
throughout the process.
Sep 30, 2015
I had a well informed, professional experience with Nabeel Razak in sales.
Aug 11, 2014
Provided response to my equote and
internet pricing inquiries.
Apr 10, 2014
Response late but did good after making contact.
Jul 12, 2013
i very happy with all the people at browns hyundai i fell like home .thaks to all u ....attn;willy
Nov 8, 2012
Friendly service andagility in paperwork
