Safford CDJR Sterling

They never kept their word. After finalizing the deal and went to pick up the Vehicle, nothing was done from what we agreed on. then the car got sold :( Not good to do business with.

sales, Stacey was wonderful. Finance pushy to take their loan. Hidden "diamond coating package" fee added on and not included on the internet price listed on Cargurus. Purchased the truck, got it home to PA where within 300 miles of driving it home it fails PA safety inspection after somehow passing VA safety inspection. Dealership will not cover cost of new brakes to resolve this issue,

This dealership is also perfect and I am hoping that this will be a success and financing because this is the cheapest and less expensive vehicle that I have chosen

The overall experience was outstanding. Abrham Wolde our salesman and Golboo Javid in financing could not have been more helpful and patient with us. We wanted to have His & Her's Passports, and they help make that dream a reality. We highly recommend Safford Brown Chrysler Dodge Jeep Ram in Sterling. Well worth the drive from Norfolk, Virginia!

Had difficulty catch them online But when I called got perfect service And bought a car

Outstanding and professional service. This dealership would not let you walk away without a car and will work with you in any capacity. It was indeed a pleasure to buy a car from these guys. Thanks!

When I arrived the vehicle, I was supposed to purchase, hadn't even been detailed. It had been owned by a mother of three and was covered in the remains of candy, juices and food along with food wrappers. The outside was covered in scratches that should have been cleaned or polished. I can't believe a car dealership could be so pathetic as to let a customer see a car in that condition. I drove an hour and one half to get there and they ad a day in advance to clean and detail this vehicle. BAD MANAGEMENT! I would never visit this dealership again mor would I recommend them to anybody. I hit one star just in case no stars wouldn't be seen.

Contacted me, answered questions. Provided best quote as the one listed on Cargurus. The car is still listed on the site, so obviously not the best price around.

I was in and out with this purchase. Took a little over 2 hours to complete the transaction. Very satisfied with the process.

Wonderful experience, great staff, clean dealership….

Overall was good experience. We got a good price on a very nice used truck, and there was none of the usual dealership BS around fees, extras, ect. Only drawback was once we agreed to buy it, had to sit and wait almost 2hrs to actually get paperwork signed. To be fair it was end of the day at the end of the month, and once we got in to sign things, it only took 15 mins.

They responded And gave good advice as far as purchasing a car Thanks

Dealer responded and sent buyers sheet.

Quick to respond .

Nice truck

I arranged ahead of time (2 days) for purchase of the vehcile, had a local relative test drive it. I completed paperwork ahead of time with only signatures needed to finalize the deal and confirmed with the sales person when I would be arriving. I purchased an airline ticket and flew into Dulles and a courtesy shuttle from the dealership picked me up. So far great service. I arrived and expected to see the car out front prepped and ready to go for a quick test drive, then sign paperwork and head out. Sadly, the car was not ready to go, the car was in service for a "moment" to get a stinkbug out of it. This was a weekday and the dealership was not busy. After 45 minutes of waiting, the finance department came over and asked me to review paperwork while they finished up in the back. We spent 15 minutes going thru the paperwork and still no car. It took another 25 minutes for the vehicle to be brought around. It was not detailed as requested. My time was not respected.

Thought I was purchasing the Vehicle for what the internet purchase price was of $18,259 come to find out the price jumped to $22,525 when I signed my paperwork.Wouldn’t recommend this dealership,just another dealership that could careless about the customer.

Rafael is the best sales person

Ask for Nadir Kaker. It was a smooth and easy process.

Excellent buying experience. Sales Associate Nadir Kaker did an outstanding job. The vehicle was prepared prior to our arrival for a test drive. We did not have to wait. We were handed the keys and allowed to take the vehicle out for 30 minutes. Cargurus description was accurate. The price was as described with no hidden costs. We received a great offer on our trade-in. The shop did a great job detailing the vehicle. Highly recommend Brown’s and Nadir.

Very responsive and helpful. The car we were interested in was already sold though.

Great experience! The truck was available for purchase as advertised, and after a short test drive, I decided to purchase it. I worked with Jorge (Salesperson), Mohamed (Sales Mgr), and Monir (Finance).

Great experience Jimmy the salesperson was very knowledgeable very helpful very appreciative I was very thankful to work with him and Sterling did a great job we found an issue with the car before we took it they took care of it gave us a rental car so they're definitely a company I would buy from again

Drove 50 something miles for nothing. I spoke to a sales rep made the appointment to come test drive. When I got there somebody else was buying the vehicle. Some one should have called me and told me it was sold

Salesman and I agreed on an amount before I came to see the vehicle. I agreed to sign the State paperwork, to reserve the vehicle since I wouldn't be able to drive out of state and see it for another week. Upon the salesman offerIng to start the paperwork to reserve it, and me agreeing, he ignored my email then and my second email the following morning. He then sold the vehicle to someone else. It seems like bad business practice to make an agreement with someone and then ignore them and sell the vehicle out from underneath of them. Are you going to sit down with a customer and start up the paperwork then kick them out as soon as another customer walks through the door? I know I will never try to buy from this dealership again. manager emailed me as well. I responded about what happened but didn't get an answer.

Good people

Price was discounted $500 as part of a car buying program, then a $500 "government fee" appeared in the total price. The paperwork fee is $895. These fees are "in stone," which is nonsense - but it's the game they play. The prices are pretty decent and the sales staff is quite helpful, but they will grind you for every dollar. It was just exhausting to hear the same car sales fibs over and over, but it's just business.

Took awhile but we made a deal. Had problems with tires but they fix it right away. Mohamed was pretty good fella to work with

Salesmen need to keep open communication. I drove out specifically to test drive and make a final decision. Only to find out the car was sold after the test drive. Then to be called back 15 minutes after leaving the dealership, that the car was for sale. It was unfair to my salesman. Overall, the following business day, we made a quick sale and I was on the road, happy.

Fast and thorough responses to all emails.

Although I did not purchase the vehicle, salesperson Dan Rafique was outstanding in showing me two vehicles, and very professional.

Good price on a descent truck.... Just wasn't right for me.

Great car. Right price Good folks.