SVG Urbana

I contacted SVG about this specific car because my 16 year old has a strict budget. I also wanted to set up a test drive since this place was 41 miles away from me. I was told the vehicle was available and to come in. When I got there they were confused about the car. Couldn’t find it. Turns out it was in their service department, that closed at noon, so the car was not available. They then proceeded to tell me the car was in bad shape, which the description does not say nor did they tell me that before I drove all the way there! They then proceeded to try and sell me a $10,000 car even after I told them my son was on a strict budget. Just horrible experience and why I hate going to dealerships! Be honest and straight up front please.

great experience. everyone at the dealership was professional and easy to work with.

Easy purchase process. Went well, great truck. Everyone was great!

The dealership reached out to me almost immediately and was able to answer any and all questions I had about the vehicle history. They asked me what they could do to make the sale go easier, and have followed up with me as well.

This dealership worked well with me to get the deal I could manage. Very good experience

Sale people Glen and Ayricah were awesome providing information on tow capacity for trucks and delivering a truck to a closer SVG lot for me to test drive, and buy.

Good response were curtíos

Help folks, good follow up.

I would give 0 stars if I could. Drove over an hour to go see a vehicle that they didn’t even have on the lot when I called 6 hours prior and confirmed it was

I had a good car buying experience with SVG.

They doing good job

Pleased with their response and timely communication.

I have been in constant contact with them I would rate them excellent.

Responded but never actually responding to my questions. Out of state so I figured that's why.

Communication and responsiveness of rep

I was contacted rather quickly, I had made an appointment to see the unit on the following Saturday morning. I received an alert the following morning that the price had been raised $2500 overnight. I canceled my appointment immediately. I am rating 2 stars for the immediate contact. Otherwise I'd give them a 1 star rating.

Dealer called us half way there (250miles) and informed us that there was a SCUFF on the passenger side that did NOT show up on the Pictures or mentioned i+n the details< After 520 miles and a hotel room we went to the dealer a the whole passenger side ha d a scrape on it like when you back out of the garage and hit the whole side. this was for my wife she was so excited ON THE WAY DOWN,Then dissapointed greatly! This should have been disclosed beforehand especially after Rob McClurkin knew we were 520 miles away! Not Professional at ALL!!

Stellar service from Ayrica in the internet sales dept and Andrew Byrd at SVG Urbana. They had the best price and best contact of any dealership we reached out to. Drove 5 hours to buy the vehicle because I felt so strongly about their service and product. Vehicle was exactly as pictured and they were all friendly with a fast buying process. Thanks again!

Very helpful and in constant contact.

Good response but too pricy

Found the car I was looking for, but the lady I emailed was very pleasant and willing to work with me on anything I needed.

We drove 45 minutes to find that the car has been in an accident. The bottom front bumper is broke and the car is very dirty and smells like cigarette smoke.

Lied to me and sold the truck after telling me to make the 2 and half hour drive up to come see it. They way I found out they sold was when I was almost there and got a sold alert from car gurus. Now they will not contact me. I’d give them zero stars!!

So far it has been positive, Have 2 people that are helping us.

SVG wad great. I bought the 2018 Ram

They were super responsive and helpful!

The sales rep Bob Linsey was very nice. He did an excellent job when it came to the actual delivery of the truck. He explained in detail and through demonstrations of how the accessories worked. It was a pleasure doing business with him.

Horrible dealer, got a purchase agreement went to the bank to get money, told dealer I live 7 hrs away asked if I should leave deposit to hold it for two days while I went to the bank and he said nope your good I will hold it. While I was at the bank sat. Morn he sold the truck. Will never consider this dealer again. Never reponds to e-mails. Not motivated at all. Thanks but no thanks for waisting my time

Called right back

Called quickly answered all questions

Wasted my day of shopping. Contacted back quick followed with LOTS of pressure. Was looking for cargo vans as pictured,talked to sales manager on phone knew I was looking for van still let me drive 2 hrs. Oneway. Only to find out it was small bus and was in shop AND to top that off didn't even run. No way to conduct business. I wouldn't recommend to anyone. Very sad.

SVG called me and made me an appointment schedule for Feb 24 2018 1-2pm to test drive the 2009 Chevy aveo and it sold Friday and NEVER did call me about it.. I won't EVER deal with them again in dayton ......

Dealer responded appropriately.

Good, called me right away

Dealership representative was very responsive, attentive and engaging as to my needs. I didn't pursue the car, but I will be open to working with them again.

It turned out not to be the right truck for my purposes but the salesman was first rate. I know he will call me if he gets one in that would be suitable. Everything about the place and its reputation in the community indicates it is an excellent dealership.