S&H Auto Group - Elkhart

Fast response...within minutes...even sent me the car fax

Very helpful and took videos for me. Unfortunately the car sold before I could make the 2 hour drive to see it. I was notified right away about that and I appreciated it.

The dealership is very nice and clean. The salesman are fantastic! They followed up with me, made an appointment. Suggested other vehicles to look at. I did happen to find a vehicle at a different lot. But S&H is a great place!

Got one email asking if I any questions about the Jeep which I repsonded to and havent heard from them since.

They were professional and contacted me promptly provided the info I requested.

It took a bit for them to answer my specific questions, but they were very thorough when they got back to me.

Responsive and helpful

The employees from this dealership were very prompt at acknowledging my inquiry and attentive to my questions, providing me with the information I needed to determine if I would drive the two-plus hours to check out the car. It was worth the drive! I interacted with Ryan, who was ready for me and very proficient at facilitating the sale. It was a pleasant and positive experience! The only drawback was that I desired the car be cleaner on the interior, and Ryan was very agreeable to having the car cleaned again, giving more attention to details. I am very grateful!

Great people very friendly when emailing or speaking over the phone. I was just slow someone got there before me

We bought this car. Jake was awesome. Made the experience fast and painless.

The gentleman I spoke with was rude & arrogant , he wasn't listening to me on so many levels , I explained if I drove to his location & bought the vehicle in Question I would have 2 vehicles . So I wanted an idea of what I could do & he didn't know what I was talking about . I was not getting anywhere with him , so I hung up on him .

Brian explained the truck I was Interested in and was very polite and professional about it. , and was very

Yes bob did a great job trying to sale the car it was just to many things going on with the vehicle

Salesperson was awesome and extremely polite overall great experience

Great help.

Pretty good dealership I did purchase my truck

no problems

Doesn’t take dhs payments. It’s an immediate payment over the phone

These guys were great.They responded to my inquiry right away.Explained my current situation,they were very understanding. Plan on contacting this dealership again once the weather gets better.Would definitely recommend this dealership.

So far they have been more than helpful. I have not yet been to the dealership to view the vehicle I am interested in.

Wrote back and we talked.

Great experience

Good dealer

Was very understanding that I couldn't make our appointment

Great

great

We didn't buy the car, but the sales people were very nice and offered to show similar vehicles within our price range

A guy named Ryan is very good guy and excellent person to work with, but then he got busy so one of the owners help me out and he was trying to rip me off, putting 10k down and still wanted $450/moth for 92 months

Sales team helpful and willing to go out of there way to provide an excellent experience.

They were very good and responsive. Nice vehicles

I didn't get the truck I went there to look at but the staff was very professional, helpful and understanding and never once tried to force the sale

Employees were pleasant, but the truck had mechanical issues and interior had not been cleaned. Truck was not ready to go home with anyone. Should not have been shown.

They were kind and helped with everything I wanted and was looking for

Good people

Good experience.

Brian Brisco is the man here. He does a lot of follow up. Had several back and forth emails with him as I did not have a phone at the time. For me, the problem is, he's selling the trucks I like so freakin fast, I don't have a chance to get to him soon enough as I am out of state. I'm still looking, so maybe in the near future I'll get there. Overall good contacts.

The experience was great.

They have been not pressuring and helpful in looking towards a purchase of a vehicle.

Wish I knew how well the car ran. Unfortunately it hasn't started sense I got it home

I went to the dealership and it was apparent they did not have enough help. I spent about 30 minutes looking and waiting to speak to someone.

They seemed to reply quickly at first, but then after looking at a vehicle they ended up not responding to texts.

Contacted me within minutes.

The sales team was cool, they never treated me like just a sale. I didnt buy the truck, but I'd return if they had something I was intrested in for sure.

Very prompt response and answered all my questions.

Quick response answered all my questions.

I really liked the quick response.

Very friendly customer service! Fair trade in deal. And works hard to take care of business! Love this!

Conversed with Ryan for about a week via text. He was very helpful. Got there early on Friday and all the staff were helpful. I was about to walk away for some issues, but Ryan made a fantastic deal for me. Quick and painless experience. Recommend 100%

Great

The sales person lied to me about the condition of the car. I made an 8 hour trip to see the car was not in good condition at all. I asked multiple times before I made the trip if there were any cosmetic or mechanical issues and he neglected to tell me all of them. Sales person was also very rude on the phone. He told me “sometimes you have to pay for nice things” in a rude tone and then the car turned out to be junk. Very poor experience.

I have never had a worse experience with a dealership than this one. Drove over an hour to look at this car that "only had the speedometer not working".. turns out it didn't have a stereo, working dashboard, had a grinding (like something eating a chain, or someone throwing nuts and bolts into a vacuum) noise and all kinds of issues. They watched me load my two toddlers and teenager son and didn't say anything. Drove it out of the parking lot, started making this grinding noise, turned right around and they acted like there was nothing wrong with the vehicle. I would not recommend them to my worst enemy!!!

Test drive the vehicle, but wasn’t what I was looking for, but the staff was great

Fast reply, (text ) but it sold ,before I could make offer .

They emailed and called.

They were amazing and very helpful

I asked if anything was wrong with the car multiple times and the lady said no and right before i went i talked to another lady and she told me the car didn’t work and they just selling it for parts so they almost made me drive 2 hours to go see a car that didn’t work

Could have disclosed more in in dealer info. Needs major electrical work. But the salesman was honest when we arrived from Kalamazoo. Would have purchased if not for the unknown.

Was friendly and helpful.

Just what the name says.....simple and hassle free. :-)

This dealership is a very positive business. They're professional and helpful

Called back

Nice guy. Variety of vehicles

Johnny answered me the next, Bryan was up front with financing for me.. I will be doing business with this dealer..

Easy to work with and patient

Good cars

It was great.

Great dealership, and great people to work with. Highly recommend!

Thumbs up

Great experience and very helpful

Great service and didn’t try to sell me something I didn’t want. Saved me money also!

Very helpful and fast to respond to my emails and messages.

Ended up buying somewhere else but they contacted me soon and we very nice.

I did get a follow up call and an apology for not keeping me informed. I was told because it had too much work to be done,the car was not sold ,but is not available to be purchased. That makes me feel a lit better about the dealership. Thank car gurus for its timely follow up.

Very understanding and for a vehicle

Good

Very friendly

Great experience

Really nice people. They will go the extra mile to help you find what you’re looking for. They communicate well.

All though we did not buy the vehicle at this time, they were very helpful and did not push. They were understanding of our decision.

Very helpful and patience online help quick response to my questions.

They have no idea what they have on the lot, they don’t care about customers, they buy stuff at auction bring it back and there it sits. Called about this f-150 wanted to know all about it, made it sound really good. 2 and half hour drive after I told them that. I get there, mind you they neglected to relay this info, the windshield is cracked it runs worse than just needing a tune up, the muffler is hangong on by a wire completely rusted cab corners tires in awful shape. Terrible dealer

I love this dealership. They treated me like family from the minute I walked in. Thank you for all your help guys

Contacted dealer to determine type of transmission in vehicle as it was described as an auto but photos showed a manual. Dealer responded regretfully that description was in error, it was not an auto. Informed dealer I no longer was interested.

Responded as requested. Fair price. Bought vehicle from them. Easy to work with.

We exchanged several emails, and he answered all of my questions. I was prepared to make an offer but found another deal from a family member that was too good to pass up, but I do appreciate his taking the time to answer all my questions. -Pete

Good I was greeted and then given a chance to test drive the vehicle with No Sales person

Spoke with Jonny. He was polite, and quick to respond with details on the vehicle I was interested in. Did not buy from the but only because I found a similar car with CPO plan. Assuming they would be good to deal the transaction.

They were friendly and they were professional !

great vehicle, good organization.,

Dealer didn't email me back right away but afterwards he responded very quickly and answered all my questions.

S&H were willing to stay late so we could come from Fort Wayne to look at this car. They were very helpful!

the dealer basically cheated. the computer was reset. the check engine light turned on about 30 minutes after i left the dealership. breaks were leaking fluid. it didnt start next day, needed a new starter... the list goes on. i just got the car out of the shop and $1500 latter i hope i will pass the emissions test. Would never recommend buying from them.

contacted me with in 24 hrs

Good people, good deal. Only negatives I found were: 1:Only one key. These keys are quite expensive ($300 from the local dealer). 2: No floor mats (rubber). Again, costly to replace (especially for a Jeep). 3: Missing steering wheel trim parts. 4: No owners manuals. Replacement manuals for a Jeep are crazily expensive! So, overall, we'll have another nearly $800 in replacement items that should come with any new or used vehicle. If you want these items - and you will, they will add to the overall cost of your vehicle, so consider them (find out replacement costs) and add them to your sticker price before shaking hands. I kinda felt like this Jeep had been a donor car for others with higher value. Overall, with how long we had been looking for the right Jeep at the right price, we are quite satisfied with our purchase from S&H. We will likely do business again at S&H, but we will likely demand - at least two keys, floor mats and owners manuals!

Dealer worked with me to provide us a great truck. It is just as it was reported. Would work with them again

At least they called me on a vehicle, was not the right engine but they are trying compared to others that don't even respond

Brian did a good job communicating in a timely mater. Turned out the car was not quite what I was looking for but the experience with the dealer was a positive one.

very quick to respond to my e-mail. unfortunately not the vehicle my husband wanted.

Great communication from them

Turns out this is a local dealer have set up an appointment to see car answered all questions and offered a test drive

While I did not buy, these guys were great. Very helpful and good selection of vehicles.

Good dealership

great service, great price, excellent experience overall

It took 3 emails for the dealer to respond.

One of the best auto expierences i ever had. I would go through them again.

This Dealer seemed unaware of the issues with this vehicle, even though it had been listed for a while. The price was low due to high miles but it wasn't worth mentioning: water leaks into the cab Crack in windshield Major oil leak Minor body damage everywhere No warranty It turned into a waste of time I wouldn't have went by to look at it if the details of the vehicle were listed Sneaky used car dealers

Low pressure, hassle free buying experience. Will definitely refer potential buyers to them.

Very helpful, responsive and informative over the phone. I appreciated their willingness to explain before I drove 2 hours to see them.

We drove for hours to test drive a car that couldn't possibly make it back to our home. We were misled to believe the car was safe and drivable for my young daughter to follow me back home. I had asked specifically if the car was in good driving condition and ready for the road. I was told it absolutely was good to go.