Royal Kia

Good response and helpful interactions.

They responded quickly and although I didn't buy the used car I was looking for, they found me a new one. They gave me a very good price and I ended up buying them the car, very good service!

I got the white Kia I love it

Quick response to inquiry. Car listed was SOLD and should have been taken off websites sooner.

Good

Great service. Fast and super helpful

good communication

I ended up not buying because on closer inspection this just isn’t the right car for me but the dealer was helpful and while the sales person was clearly trying to make a sale, it was balanced with respect. I would go back there in a minute.

They have wonderful customers service. The salesman even brought the vehicle to my home for me to look at and drive.

Prompt reply

Outstanding service! Clean car, got answers to my questions about the car and financing options, very profesional and courteous. Would strongly recommend to friends.

Quick response! Reasonable pricing!

Very helpful and quick responses!

Fantastic people! Great dealership, highly recommend to anyone searching for a vehicle.

Great dealership!! I got the suv i was looking at.

Excellent experience purchasing our new 2021 Telluride. Taylor and Tom worked with us throughout the process and provided excellent communication. Pickup was simple and hassle free. Would recommend Royal Kia to anyone, worth the drive from Phoenix!

I promptly received a call letting me know that the car I was interested in had been sold. They would let me know if any others became available.

Good price, but they sold it before I could get there.

Always great

After 40 years of experience buying cars, I found Royal Kia a pleasant surprise. The sales person did everything, except the appraisal. We were turned over to the manager for the appraisal of our car but this actually turned out to be a very pleasant 'inter-active' experience with the manager giving us an appraisal which was way above Kelly Blue Book appraisal. The sales person even doubled as the finance person--no hidden fees and no high pressure sales. It was nice to have to deal with just one person. I am surprised that other car dealers have not followed their example. Royal Kia is doing everything right and made our car buying experience a very good experience indeed. We will return.

Communication was okay, listing was accurate, onsite experience was okay, customer service was good. overall impression was okay.

Jessica Garcia is a pleasure to work with, friendly, informative and professional. Great experience!

purchased veh from them -very nice no pressure

Bought this car within 2 hours...responsive...thorough...accommodating...and professional dealership...ask for Keith Jones...low pressure...friendly individual...5 stars....

We could not get together on a deal, too far apart on the price. Too much upside down on my trade I need to pay it down a little more by then my credit score will be a little higher so I can get a better finance rate and keep the payment where I can afford it. I am retired on a fixed income so it is all about the numbers. I can not afford to go any higher on my payment, any deal will work if you throw enough money at it.

Replied and did their best

Very understanding. I have a small auto payment and was trying to do a refinance on my home so I could get a newer suv, however interest rate was to high so that deal was not feasible. Without the refinance I can only afford what I’m paying now. I appreciate your time. Having said that, if you receive a older used car that is affordable I would consider a purchase. I know your time is valuable and I am ok for now. Thank you. Mr. Vasquez is very understanding to my medical condition which limits me. Again, if circumstances change I will only deal with this dealership. Mario

I was very disappointed in this dealership, I was given the runaround from the very beginning! I did try to buy this 2013, The Phantom I like to call it. I call it the Phantom because it never there when I go to see it, but it remains available on my tablet.

Quick reply and friendly. Helpful.

Nice follow up and thorough assistance

melissa Shelly made the financing arrangements a fun and wonderful experience!

Very polite but the vehicle was already sold.

Very responsive

To the point convo

Very friendly staff over the phone!!

Dealer was very quick to respond. They made regular follow up calls. Almost all personnel were extremely cordial and polite. Test drive was absolutely fantastic. The salesman could not have done his job any better. However, we could not come to an agreement on the price of the vehicle, so no purchase.

Excellent response -- both a cash offer and finance option were sent to me.

I have dealt with this car dealer several time. The are great

They really made sure I got what I wanted, calling all around the state to find it. Nothing but nice people here - specifically Justin who was my dealer - really made this an easy pick.

Pleasant phone call.

Listed "contact for special online price" but online price was the local price and the one on cargurus listing. Was misleading in my opinion. On site they tried to take advantage of my sister by over pricing and pushing add on options that were over priced as well.

Quick response, very helpfu

I purchased a used trade in at Royal Kia. Their staff was amazing, their finance department worked hard and fast, and when I had a hiccup with my vehicle, their service department fixed it efficiently. They were great!

EXCELLENT, KNOWLEDGEABLE, NO BS and FAIR. Saleslady, Melissa Shelley really knowledgeable with good sound advise and guidance for my car shopping...

Did not let me test drive car, steered me toward a different vehicle. Try to talk me into leasing. Would not negotiate on overpriced used car.

I don't even want to give them one star. My phone was blown up with 4 to 6 calls daily email several times not once did they send car fax or even acknowledge my requests. Pushy demanding. I have never dealt with a company like this.

terrible---drove 125 miles to find the car sold--after I was contacted the the car was available...

Sales staff were prompt in contacting me.

I had a great experience at Royal Kia!! They made the buying process fast and stress free. I highly recommend them!!

Sales Rep Juan is very knowledge in my buying process. I explained if my butt fit the drivers seat and comfortable I am happy. Juan explained all the extras in detail.

Nice people.

only talked to them on the phone, but they were courteous and professional

Don't come through with what they promise. I bought a used car and it did not have the jack handle, the lug wrench, or an owners manual. I asked for these items and they even gave me a paper that promised they would get me these items. It has been over 3 weeks and no items and they won't call me back.

Helpful. I've bought from Royal before when I lived in Tucson. Good dealer. Didn't want a bright red car, however. 4 stars

I emailed the dealership on Sunday with a question on box length Monday kyle called me and we made a appointment for Wenseday I told him i would give him a deposit he said that is not necessary called him back Tuesday too see if he was there , told him i was on my way he said good,i drove 250 miles from my place too Tuscon when we were six blocks from the dealership kyle called too tell us that another salesman just sold it. he said he was sorry . I turned around and drove home 250 more miles.after my 500 mile day for nothing i am still mad. Would not buy anything from a dealer that allows that too happen.I am gonna give them free advertising and call Joe with trouble shooters on TV for more advertising. thanks Pepper

Royal Kia was very easy to work with. They were up front with everything and lived up to their no-pressure no-haggle reputation.

Seem to be a great company. Bought a 2007 Nissan Titan. Battery was dead within 4 days and they replaced it with a new one, right now, no muss no fuss. No high pressure, Lifetime engine, transmission, drive line warranty. Doesn't get better than that.