Royal Buick GMC Cadillac

Excellent. Very responsive and accommodating. Working with Andy was a great experience.

The process was great. The guy that I worked with chance he was awesome.

good

Quick response, updated me and that was it. Just what I asked for

Prompt and courteous contact

Dealership contacted me with the info I requested

I contacted a salesperson, went to Tucson to look at the car after giving them a deposit to hold it until I could look at it. Then I purchased the vehicle. It was a one owner that was in literally perfect condition. I had a very good experience with Royal and would do business with any of their dealerships going forward.

My experience was pleasant! Roy was helpful and honest... I will definitely recommend! I purchased the 2020 Jeep Gladiator....

Great follow up and consideration of my in.

Yes they responded and was very helpful. However, I changed my mind on this car

Vehicle was exactly as described. Great service and overall good experience. No pushy salesmen, the sales staff is salaried.

Thank you Roy for the excellent customer experience. Royal provides a no hassle sales people with great service.

Fast and courteous service.

Arrogant salesperson. Behaved as if he was doing me a favor! This is a non negotiating dealership. I ended up with a much better deal on a comparable truck at a different local dealership.

BDC contacted me right away, eventual referral to salesman, but. End of year inventory was moving fast and decision was based on availability of desired model and equipment.

Quick response and very helpful.

The dealership contacted me promptly. The vehicle didn’t have the equipment I wanted.

My rep was very friendly, gave me info right away, should have got the car there before they sold it, but my mind changed

Roy Ruggiero was great to work with. Good car buying experience. Would definitely recommend to anyone searching for a vehicle.

Great team and sales guy Roger was awesome. He explained everything in full detail. The GM was awesome as well. I would totally recommend buying my next vehicle from them.

Great communication and follow-up. Excellent service and salesperson did a car walk-thru with his phone that he sent me. Would highly recommend.

Krysta was exceptional in helping us with our test drive and our questions! She was wonderful in everything she did for us!!

Great experience. Bought the Escalade from Krysta, who was amazing.

Very helpful

We ended up purchasing a new vehicle from Royal. Very pleasant to work with.

Prompt, courteous and professional

We had a great time. Love this car. The sales person Aaron Rubio was the best ever. We would highly recommend him. He handled everything from beginning to the end. Great guy.

prompt reply very nice

Excellent. Stephen was very helpful and answered all our questions.

Yes helpful!!

Fast, was out of the dealer within an hour.

Worst experience ever. Took a test drive in a truck last week from there. Got a mile down the road and it was not running right. I pull off the main road and park. I called Luis and told him I didnt feel comfortable driving it back that he and his guys need to come and pick up his truck and drive myself and my two kids back. I told him there was something really wrong with it and didnt want to cause anymore damage. He insisted it would be fine and just drive it back. So i agree. I hang up and go to out my seat belt on...my seat belt isnt even attached to the truck!!! I press on. 1/2 mile up speedway the truck seized up and turned off. I try to turn it back on, que the smoke coming from under the hood. I know it wasn't on fire but it seemed like it would catch any moment. So i got my kids unbuckled from the back seat and a couple of amazing strangers help me get out of the middle of speedway with an infant and toddler. I called Luis and told him to come get his truck it's on speedway

Good experience overall. I was in and out with a newer vehicle in just over two hours. The vehicle was detailed and turned over to me spotless with a tank of gasoline. It had almost 1.5k more miles than advertised online though not a deal breaker the "haggle free" market rate didn't come down at all. The lobby was clean and had a fancy coffee machine, I noticed the employees still drank starbucks. I'm not sure I got the best price or interest rate that I could have gotten thus the three star rating but I needed something quickly and I got what I wanted and I'm happy with the vehicle. Overall I'm satisfied just not five stars worth.

Very good and responsive. Friendly and helpful. Offered but did not push.

Vehicle was clean! Had a few major cosmetic issues. Sales staff was friendly and courteous. Pricing was high. Overall good experience.

Kim Miller sales person was very professional and knowledgeable.

Very helpful.

We missed the opportunity on the particular vehicle we were looking for, but they were very responsive and helpful.

They were straight forward and efficient. I did not feel pressured . They were honest about a couple of issues the car had and were willing to fix them.

Somebody got a deposit on this one before I did. However they found another low mileage trade in and contacted me right away and I am in the process of purchasing it. The feedback was excellent and I'll probably contact them again when I need to purchase my next vehicle. My son was also very impressed and will shop there also.

They had the car detailed to the point it looked new, they put 4 new tires on it, a new battery, and a full tank of gas! Who does that on a $4400 car? As a topper, they warrantied it for two months or three thousand miles bumper to bumper and the drivetrain for as long as we own the car. I couldn’t have asked for more from a dealership! The sales person, Scott, was very helpful.

They did not have the car listed on Guru. When I asked why it was still on Car Guru they told me, it take a couple of days to remove it and they would like to sell me something else....

Was told we could see the car; found out it was in reconditioning when arrived at sales lot and have not seen a week later, still waiting for a call when it is available.

Tim Funderburg was an enjoyable salesperson to work with Tim set up much of the computer on the car for us which was a tremendous help. Tim is easygoing and made our experience run smoothly. Love the car!

Very friendly and fast response time.

The salesman was helpful and interested, but we just couldn't come to terms. No problems, I would consider shopping there again.

Excellent Salesperson was professional and informative

Dealers personel were super and very responsive. I would recommend this dealer.

Very professional. Quick response

Dealer responded quickly, that this Park Avenue was already sold.

He wrote back to me right away

Excellent

They were very good to deal with however the vehicle I was interested in was sold. They did sent other options and offered to watch for another. Very good.

Had a Great experience.

Friendly

Very good.

Could not get answer to a simple question, one phone call and told to me and asked to call me back in half hour. Several days later someone else contacted me and did not even know if car was sold or not!

Great. Dealer responded immediately and was very helpful.

Best car dealer by far

every one was very exceptional courteous

yeah,not that great of deals they sell you cars not far from kbb estimated value and give you no reduction on the cars value if the car has problems they Don't fix them they practically sell them as they get them becarefull when buying your car

Never contacted me until the car was gone

Excellent buying experience

The dealer e-mailed me, saying that the car was sold, two days after I tried to contact them. No other contact with the dealer. So I feel like these adds are just a come-on.

I have bought 2 cars from Royal and I have been very happy with both experiences! The no haggle pricing was more than fair in comparison to other dealerships, and they gave me 2 dozen roses, one for my daughter and one for me.

Dealt with a man named Mario, he went out of his way to meet our every demand. We got the Warranty Forever on the vehicle we chose. The team there is awesome! Not to mention when we closed the deal, he handed me a dozen red roses with babys breath.

Great staff, wonderful incentives. Would definitely return when I need a new car.

Very good team at Royal.

It worked out very well for me. Thanks so much!!