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Route 23 Nissan
About Us
What to expect as a customer of Route 23 Nissan of Butler: To have your salesperson introduce them self, greet you with a smile and offer you refreshment. To have your needs assessed in a prompt and courteous fashion. To be presented with your product, explaining all features and benefits. To be offered a demonstration test drive experience. To be explained the value in purchasing a Nissan product from Route 23 Nissan of Butler. To be guaranteed the best possible price and selection. To receive a full tank of gas on a new vehicle purchase. To tour our service and parts department and receive your 1st service appointment before you leave. To receive a complimentary car wash after service. To always be thanked for your business.
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Today 9:00 AM - 8:00 PM (Closed now)
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1567 New Jersey 23
Butler, NJ 07405
Our Amenities
- Coffee
- Loaner Vehicles
- Huge Inventory
Service Info
Service Hours
Dealer Reviews
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Mar 29, 2026
The price that was disclosed on the site (which we could afford) was one thing but, the additional fees the dealership wanted was another. We already figured in for tax, title and tags. Yet the amount of the additional fees was ridiculous. Nearly an additional 8 grand more. The salesman was good and tried his best. Yet, we could not get over the additional fees of the price. NOT TRUE DISCLOSURE!! Felt the price was a way to sucker you in!
Jan 4, 2026
Very easy to work with, and made the experience pleasant!
Nov 18, 2025
Very friendly and follow up with me several times. Very attentive to what I wanted. Thank you and appreciate it.
Jul 10, 2025
Eddie is the best!
Aug 13, 2025
Response from current dealership:
Thanks you.
May 31, 2025
Many hidden fees which added many many thousands to the asking price.
Do not, I repeat, DO NOT DO BUSINESS WITH
THEM! The only reason they've gotten 1 star is
because I
can't go any lower. Called them and asked
specifically if they were note any fees not shown,
other than taxes
and tags, and they said no, so I drove 2.5 hours to
see the Armada, only to be hit with a 5000 fee for
it being a
Certified pre-owned (when we got there, the car
had several paint chips, the front grill was
damaged and it had
a 10 inch crack in the windshield. 2000 for 1 year
of lojack (to buy the top level lojack and have
installed is
1200), 400 government fee (doesn't exist), and a
950$ documentation fee (for DE, it's 454), and
then on top of
all that, did not want to negotiate.
Apr 22, 2025
Even though the salesman was good, the dealership was not. I came with a
large deposit and my own pre-approved financing making this a guaranteed
sale on a car they had for over 57 days! Ive purchased many cars in my
lifetime, over 14 cars, so I was prepared for taxes and doc fee, yet the
dealership added almost $10,000 (that is not a typo!) in fees on top of the
advertised price making the final cost of this vehicle falling just under
$40,000! So buyers beware!!
Mar 29, 2025
The were very accomadating. No high pressure. Followed up with a call to see if everything was going ok.
they added $7k on top of a 2023 BMW X7 with
Internet price $54k , that makes the price jumped
from $54K to $61k .
Then I asked them to give me a total amount of
monthly payment with a break down of all fees, they
even added in extra $2k more on the financing
agreement after they ran hard checking my credit
score.
I drove 2 hours test drove the vehicle & found out after the test drive that vehicle had already been sold.
Feb 2, 2025
Response from current dealership:
Thank you for your feedback, and we sincerely apologize for any confusion. While the vehicle was still available when you arrived, there was another party already interested in it at that time, and as it turns out they ended up purchasing it. We understand how disappointing this can be, and we truly appreciate your time and interest. If you'd like, we'd be happy to help you find a similar vehicle or notify you of new arrivals that meet your needs. Thank you for your understanding, and we hope to assist you in finding the perfect car soon.
They don’t seem to communicate internally. I got contacted way too much with the same questions posed about purchasing this vehicle. 1 star because of the hidden fees performed to “recondition” the vehicle that aren’t even in the CARFAX.
Jan 9, 2025
Response from current dealership:
Hi Thomas, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Jan 1, 2025
Response was quick and cordial but I didn't purchase any car from them. My rating is strictly based on response time.
Jan 3, 2025
Response from current dealership:
Michael, Thank you for sharing your feedback! We appreciate your kind words about our response time. If you ever decide to explore our vehicles in the future, we'd be happy to assist you!
Excellent experience. Informative and friendly and professional. Only gripe was dealer prep fee of 2,500 not included in advertising. I’m noticing several dealers not disclosing all fees on advertisements
Dec 7, 2024
Response from current dealership:
Angelo, thank you for taking the time to leave us feedback about your experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Route 23 Nissan!
Nov 11, 2024
Although I ended up purchasing my Lexus somewhere else Elijah was very friendly and professional. I appreciated his communication skills.
I will keep this company in mind for future purchases.
Nov 21, 2024
Response from current dealership:
Thank you so much for your kind words and for sharing your experience! We're glad to hear that Elijah's professionalism and communication made a positive impression. While we're sorry to have missed out on this opportunity, we truly appreciate you considering us for your future purchases. Please don’t hesitate to reach out if we can assist you down the road. We look forward to serving you again!
Nov 13, 2024
Response from current dealership:
Hello Gary, thank you; we appreciate your feedback!
They contacted me promptly. Could not make a
deal but they were able to give numbers over the
phone which is very transparent of them
Oct 8, 2024
Response from current dealership:
Jaimeson, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
We test drove this truck on Saturday and it was making a noise, someone else drove it and agreed. They were going to have it looked at an get back to us on Monday, it's now Friday and haven't heard backm
Oct 8, 2024
Response from current dealership:
Maureen, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (973) 283-8700 at your earliest convenience to discuss how we can turn this experience into a positive one.
Oct 8, 2024
Response from current dealership:
Anthony, thank you so much for the positive review!
Oct 8, 2024
Response from current dealership:
Danielle, we are so pleased you enjoyed your visit to Route 23 Nissan!
Aug 27, 2024
I was told the car I was looking at received a 127 point inspection. When I inquired about the inspection report I was told it did not get that
inspection but only a short 30 point inspection that said the front and rear brakes needed immediate replacement. So I asked for the work
order to show they were replaced and it turns out they only did half the job (Front only) not the rear.
Aug 30, 2024
Response from current dealership:
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the discrepancies you encountered with the inspection report and brake work. We take pride in our thorough inspections and commitment to vehicle quality, so it’s concerning to learn about this lapse in service. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
They reached out to me right away after sending the inquiry. I made an appt same day. I worked with Luis and Joe. They were fantastic, I ended up leaving with exact car I came for. The process was seamless and went rather smoothly. They are transparent and willing to work with you no matter what your situation is.
Aug 6, 2024
Response from current dealership:
Hi Calandria, thank you for taking the time to leave a review for us at Route 23 Nissan. We're happy we could meet your expectations!
I would recommend this dealership if you want a great car .They are very professional. The salesman made the process very smooth . Everything was well explained. I walked out with the car I wanted and was very happy.
Aug 6, 2024
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Verified list price prior to driving 2 hours.We get there.They told us there was some sort of paint protection that couldn't be removed and they need an extra $3000.Refused to do anything with it ended up having to walk out. If there was anything.
Less than 0 stars.I would give it
May 14, 2024
Response from current dealership:
Hello Jamie, we apologize for any inconvenience, paint protection is an optional item. We understand that we could not come to an agreement in price, thank you for your time and have have a nice day.
Flew cross country to purchase this car for 18k When we got to the dealership they pulled the bait and switch & asked for 24k. Thanks for taking advantage of the disabled.
May 14, 2024
Response from current dealership:
Hello, I think you have us confused for a different dealership, if you flew from Cross Country, we would definitely help you purchase the vehicle. If you can let us know your name and number so we can contact you please
They tried to swindle me into paying 48k for a car listed at 19.7k with a 10k cash down payment. They are predators. I do not recommend.
May 13, 2024
Response from current dealership:
Hello Seegal, we appreciate your feedback and have to say that we are not predators nor tried to swindled you, we were trying to sell you a vehicle and you did not agree with the numbers, if you would still like to purchase the vehicle, please let us know, thank you and have a nice day.
Show older dealer reviews 97
Drove over an hour to see a truck that was listed for
$35k. Get there salesman met me outside. he went
to get the truck, as I'm waiting another customer
pulls in parks right next to me. I'm looking at the
truck salesman dissappears inside. Comes back too
say he won't be going on test drive with me he has to
do something (which was odd to me). A shop guy
came with me and sat in the back (again odd) I came
back and salesman said the other customer was
working out a deal for that truck. So he was working
both me and the other guy. Then came back and said
there was 3300 fees for low jack and something else
WHAT!!!! After all the fees truck was close to $41k
what a horrible experience, horrible salesman, all
around horrible dealer
May 14, 2024
Response from current dealership:
Hello Jason, we apologize for any inconvenience, we have optional items that you can purchase. Unfortunately we cannot come to an agreement, if we can try to put the deal together, please reach out to us.
i should have listened to previous reviews. they add surprise fees to inflate the sale price. they promise and
swear the listed price is the sale price minus the addition of given costs for sales tax, doc fees and plates.
surprise surprise, i drove 1.5 hrs each way to learn they have an extra fee for dealer installed options.
i confirmed all before going with a rep named renee. very professional but very misleading.
Jan 23, 2024
Response from current dealership:
I apologize for your experience here with us at Route 23 Nissan and any inconvenience caused. Feel free to reach out to me to discuss this further.
Kindly,
Steph C
stephanie@route23nissan.com
Kindly,
Steph C
stephanie@route23nissan.com
They were
unprofessional after
driving 5 hours to
visit. They werenât
willing to give me the
total price of vehicle,
instead they wanted
to play fussy math
and salesmanâs
dealer tactics to
inflate the price up to
more than $5k from
the original price
selected that was
discuss over a week
of discussions
concerning the
vehicle. These
dealers are using this
platform to bait
buyers to they
dealership, knowing
the vehicle is not
available or they not
going to honor the no
hassle price.
I went to Rt. 23 Nissan in Butler to make a deal and drive home with a pre-owned vehicle. But I left when I was told that the dealer forces an additional $2,995 on top of the price for a low jack system in the car. I couldn't believe I was going to be forced to pay for an add-on that the car didn't have installed yet.
On my way home, I got a call saying that because I served my country, the fee would be dropped, and the low jack would not be installed. Also, the price is firm and I have to finance utilizing the dealers finance company. So I couldn't pay cash or use my own financial institution.
I drove almost an hour to get there, then over an hour to get home for everything to change all sudden, but on the dealers' terms.
So the very next day, the dealer calls me and asks what they can do for me to come back. But, they would not even entertain anything. Not but a blink of an eye later, they lower the price of the vehicle online. The price changed within 24hrs & didn't tell me
Dec 17, 2023
Stay away from this place!!. The typical bait and switch dealership. They advertise a low ball price when you look on line then when you get
there they wanted to add another $6k on the price.
Dec 19, 2023
Response from current dealership:
Sorry to hear about your experience, Tom. Transparency is key in any transaction, and I'm disappointed to hear about the discrepancy you faced. Thanks for sharing your feedback. Please reach out to me if we can fix the situation to something acceptable for you.
Korina
OLM
Route 23 Nissan
9732838700
Korina
OLM
Route 23 Nissan
9732838700
Like other reviews the price on CarGurus is not accurate. Called to discuss vehicle, they gave me some information and then I wanted to
discuss numbers. They said they would work on it and get back to me. I called the next day and was told they would get right back to me. 3
hours later they told me the price was $5000 more than listed! Reconditioning fees plus an $800 document fee did not include the tax or dmv
fee. Their best out the door price was $6500 higher than their advertised price, only $3000 of that was taxes. I'm not at all happy and wont be
shopping at Route 23 Nissan.
They sold the car to my wife with no floor
mats, and when I called for the Mats they
stated the car never came with. Also make
sure ask for the out the door price. Their
prep fees added up real quick towards a
new car price!!!
Nov 30, 2023
Response from current dealership:
Dear Alek,
We regret to hear about the concerns regarding your recent experience at Route 23 Nissan. Our apologies for any inconvenience caused by the absence of floor mats and any misunderstanding regarding their inclusion. We strive to provide transparency in all aspects of our sales process, including full disclosure of fees. We understand your frustration and take your feedback seriously.
We're committed to addressing these issues promptly. Please reach out to us directly so we can work towards a resolution and ensure your complete satisfaction.
Thank you for bringing this to our
More ...
We regret to hear about the concerns regarding your recent experience at Route 23 Nissan. Our apologies for any inconvenience caused by the absence of floor mats and any misunderstanding regarding their inclusion. We strive to provide transparency in all aspects of our sales process, including full disclosure of fees. We understand your frustration and take your feedback seriously.
We're committed to addressing these issues promptly. Please reach out to us directly so we can work towards a resolution and ensure your complete satisfaction.
Thank you for bringing this to our
I had a very great experience working with Karl. He did a really good job on helping me get the car I wanted.
Nov 29, 2023
Response from current dealership:
Carl, we really appreciate your positive review about working with Karl, Thank you!
Nov 9, 2023
Great Experience
Nov 11, 2023
Response from current dealership:
We are happy you had a great experience Cynthia! Take care!
The salesman Ray Perez was a pleasure to deal with. Hopefully they will have a vehicle that meets my specs and
we can do business someday.
Oct 25, 2023
Response from current dealership:
Dear Chris,
Thank you for taking the time to share your experience with Route 23 Nissan. We truly appreciate your feedback, and we are thrilled to hear about your positive interaction with our salesman, Ray Perez.
It's great to know that Ray provided you with a pleasant experience, and we look forward to potentially assisting you in finding a vehicle that matches your specifications in the future. At Route 23 Nissan, we are committed to delivering quick and easy service to all our customers.
Should you have any further questions or need assistance, please don't hesitate to reach out.
More ...
Thank you for taking the time to share your experience with Route 23 Nissan. We truly appreciate your feedback, and we are thrilled to hear about your positive interaction with our salesman, Ray Perez.
It's great to know that Ray provided you with a pleasant experience, and we look forward to potentially assisting you in finding a vehicle that matches your specifications in the future. At Route 23 Nissan, we are committed to delivering quick and easy service to all our customers.
Should you have any further questions or need assistance, please don't hesitate to reach out.
*UPDATE* Dealer responded with a phone
number that leads to nowhere. Optics, not
substance.
Bait and switch. Car is listed for one price, but
once you actually get the final price they add
close to $3-4k in fees. Had trouble getting
someone to give a final price, someone said
they'd call and never did. I called the next day
and was told the price for the car was $3-4k
higher than what was listed on cargurus. When
questioned about it, the sales guy said it was
due to inspections costs, etc. Have had very
similar experiences with other dealerships in
the same state. Beware.
Oct 15, 2023
Response from current dealership:
Thank you for taking the time to share your feedback regarding your experience with our dealership. We sincerely apologize for any confusion and frustration you encountered during your car search.
We understand your concerns about the pricing and the additional fees associated with the vehicle. It's important for us to clarify any discrepancies and provide a transparent and fair buying experience for our customers.
We want to ensure you receive all the necessary information regarding the pricing and fees associated with our vehicles. To address your concerns, we'd appreciate the opportun
More ...
We understand your concerns about the pricing and the additional fees associated with the vehicle. It's important for us to clarify any discrepancies and provide a transparent and fair buying experience for our customers.
We want to ensure you receive all the necessary information regarding the pricing and fees associated with our vehicles. To address your concerns, we'd appreciate the opportun
I found the dealer to be disingenuous because the listing included lots of things that they wanted extra for once
I said I wanted the car. They tried to charge me for their inspection and new tires, oil change and a long list of
other things so that the final was more than 20 percent higher than the listing which had all those things
included. After that I didn't want to negotiate it down because I saw that they were liars and couldn't be trusted.
Oct 2, 2023
Response from current dealership:
Jc,
Thank you for sharing your feedback and concerns regarding your recent experience with us. We genuinely apologize for any misunderstanding and frustration you encountered during your car purchase process.
Our aim is to provide clear and upfront pricing information to our customers, and it's disappointing to hear that you felt misled. Your experience does not align with our values of honesty and transparency.
We are taking your feedback seriously and will be reviewing our pricing and communication processes to ensure a more straightforward and transparent experience for all future
More ...
Thank you for sharing your feedback and concerns regarding your recent experience with us. We genuinely apologize for any misunderstanding and frustration you encountered during your car purchase process.
Our aim is to provide clear and upfront pricing information to our customers, and it's disappointing to hear that you felt misled. Your experience does not align with our values of honesty and transparency.
We are taking your feedback seriously and will be reviewing our pricing and communication processes to ensure a more straightforward and transparent experience for all future
Jul 21, 2023
They filled out paperwork and it showed $16,693 as the price. I said I wouldn't pay that. The
salesman asked me what I would pay - I said $15,000. He checked with his boss and said they
would sell it for the advertised price, which was $14,894. He went away and came back with a
stack of papers highlighted where to sign, which I did. I told him I would pay in check and gave
him one for $5,000 down. He said there was a fee if I didn't finance. Anyway, I liked the car and
went ahead. I told him I could pick up the car on Thursday and would bring the balance. I had to
drive back over 300 miles so I asked how long it would be. He said it would be all preped and
ready to go - only 10 minutes. He called the day before and said he would not be there but Moe
would take care of me and asked if I could still do 2PM and I said yes. When I got there on
Thursday, Price was $16,693 plus other fees - I didn't get my copies of paperwork for a few days.
[can't go further] would like to.
Jul 20, 2023
Horrible experience. I asked them out of the door price and they told me that out of the door price is almost $11k more than their posted price.
When I asked them to break it down why it will cost me $11k more, I didn't hear anything other than a salesman trying to sell another vehicle.
They also told me that if I bring a check for the full amount then they will add 5% more since I am not financing with them which is I think kinda
Sheedy business.
Jul 19, 2023
Very difficult to get accurate info. Good initial call. Then told the next day she would answer my few questions when she could check in the car. Never followed up other then asking if I was coming to see car. I asked question again- was told she sent window sticker so I had my answer. Window sticker didn’t answer if tires were changed. She was nasty when I pointed that out. All communication was through text. I was taken back by her responses and when I told her I wasn’t interested she kept texting. Very rude sales person.
Jul 17, 2023
quick response
Jul 9, 2023
Good customer service
Talked with Nancy and was told the price of $36,444 was plus documentation, temp tag fee, and my taxes would be paid in my
home state. I asked several times "are there any other fees" and I was told no and she would have a salesperson contact me.
Called 3 times today to get a salesperson and I finally got Martin. Martin told me $36,444 plus roughly $2k Inspection and $1900
certification, plus my tax and tags in my home state. Now I expect this type of bait and switch from independent dealers but not from
a factory type of dealer like Nissan. I would rather get a root canal than deal with a dealer that pulls this kind of numbers game.
I purchased the vehicle pictured, however the listed price was misleading. It was reportedly based on a buyer who would finance the purchase. Plus, there was an extra fee for certified pre-owned vehicles, which is hard to fathom. Liked the salesman and Sébastien, the closer, but wish the price was more transparent.
Feb 16, 2023
If I could have given zero stars I would have. I reached out multiple times and never received a response. I called and was told someone would return my call and they never did. Incredibly disappointing and unimpressed. Would have expected more from a BMW dealership.
I was ready to buy but dealer kept giving me the running around on buying this car. First that they were replacing oil pan and an alignment next time I went was told they ddnt finish the inspection. Third time ddnt even get a response. Too much run around when I am willing to buy the car.
Feb 4, 2023
Response from current dealership:
Cesar, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We hope you are willing to give us another chance. Please reach out to us at (973) 283-8700 ext 5038 so we can work towards a resolution.
The representative from the dealership was very professional and able to answer all of my questions!
Jan 5, 2023
Response from current dealership:
Anthony, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Karl Baruch was nice and courteous. All dealerships are there to make money which I don't mind. But the car is good and people were friendly. He made me ☕
Dec 15, 2022
Response from current dealership:
Cheema, we're glad to hear you enjoyed your visit. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Excellent salesperson. Answered all my questions. Car did not have all the technology I was looking for. Great looking car though.
Dec 13, 2022
Response from current dealership:
Hi Roland, thank you so much for your positive comments about Route 23 Nissan! We are always more than happy to assist you if anything else comes up. Take care!
Aug 22, 2022
6,000 in fees on top of asking price. Advertised low to get you in the door then try to stick it to you. No thanks
Aug 25, 2022
Response from current dealership:
Joe, we regret to hear that your experience with us was not a more positive one. If you'd be willing to provide more feedback, please reach out to us at (973) 283-8700 or email me at alanna@route23nissan.com so we can assist you further. Thank you.
At this point I'd say I'm not at all happy with this dealer. They have decent prices but zero communication skills. I'd say they care about getting the sale The End. I'm still awaiting a windshield replacement and dealing with their service has been atrocious..
Aug 25, 2022
Response from current dealership:
Brian, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing, please contact us at (973) 283-8700 or email me at alanna@route23nissan.com so we can discuss this further. We look forward to hearing from you.
Aug 13, 2022
Quick an knowledgeable
Contacted this dealer today, for the advertised
price of 42,000 and change. Offered to buy it
for that price, with whatever their
documentation fee was I believe itâs 699 in the
fine print IThey came back at me first saying it
would be an additional $6000 to certify and to
recondition an 11,000 mile car that was a one
owner car. I politely declined and asked for the
sales manager, got him on the phone, and he
told me that he would be happy to let the car
go for almost $46,000, and I said what about
the advertised price. He said oh thatâs for
people who finance . Would not recommend
Prompt response however they weren’t willing to negotiate on price as the car is ridiculously overpriced .
Jul 12, 2022
Response from current dealership:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
DECEPTIVE to say the least.
The price that is posted online is pure deception.
As a consumer you take advantage of “PAYMENT CALCULATOR” and down payment amounts etc… You do this to see if the car amount will fit your life & budget ……
It’s all to draw you in like bait on hook, before you know it, you’re filleted & fried.
There was more than $7,000 in dealer fees & this was all before taxes & the cost of title & plates ….
The people were nice BUT the business is extraordinarily deceptive …….
BUYER BEWARE !
Jun 17, 2022
Response from current dealership:
Damian, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at Jessica@route23nissan.com to speak to management directly.
Jun 13, 2022
Response from current dealership:
Hi Eugenio, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied. We would like to have a better understanding about your experience. Please reach out to us at Jessica@route23nissan.com at your earliest convenience and we will do our best to resolve this with you.
Incredibly responsive from the start. Negotiated the deal over text with Leslie who is in charge of internet sales. I was nervous that the paperwork might indicate something different when I went in, but all terms and prices were exactly as discussed. The level of service was incredibly high. Mark in sales walked through all the technology and features with me, and even followed up with a phone call to make sure I didn’t have any questions. They had even offered to come deliver the car to my house and pick up my trade! Excellent experience. I would highly recommend them. I’ve had such a negative experience car shopping with another Nissan dealer, that they have restored my faith in the brand. Purchase your Nissan from them, you won’t go wrong.
May 30, 2022
Wonderful to deal with. Vehicle had sold.
Awful dealer! They post prices on their website and on the national search sites that are competitive with other dealerships in the region and countrywide. I researched high and wide and found
just the car I wanted there. However, they add a "market value price adjustment" and a "customer loyalty adjustment" and the price was now nearly $6,000 higher. I promptly got up to leave,
and was chased down by two levels of sales manager who eventually agreed to waive most all of those fees with a long sob story. Then they beat me up on the trade mercilessly and tried to
make it look more bearable based on the sale tax savings. The CarFax for my car said no issues with title, and no accidents. In the detailed report it said there was cosmetic damage on the front
end and rear end. I brought the car to be properly detailed and my body guy said the car had the front and rear end painted, and the clear cut was breached on the rear quarter from undisclosed
damage - $1500 to correct
May 26, 2022
Response from current dealership:
Scott, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at Jessica@route23nissan.com when you can so we can address this situation directly.
Thank you and have a great day.
Management
Thank you and have a great day.
Management
May 17, 2022
Route 23 Nissan made my purchase quick and easy. I would ask for Johnson as he was professional, knowledgeable and extremely helpful. The finance manager helped me work out the exact deal that I was hoping for. Truly a first class experience.
Apr 28, 2022
Immediate response and continued calls but car was in New Jersey. Otherwise great service.
Multiple phone calls with sales rep who only mentioned that there was an additional
previously undisclosed down payment in excess of $2,900, on top of the price advertised
here, at the end of the final call.
Apr 29, 2022
Response from current dealership:
Leonard, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at Jessica@route23nissan.com at your earliest convenience and we will do our best to resolve this with you.
Feb 25, 2022
Had a great experience here…they didn’t budge on the price…but did everything they could to get the deal done …treated my wife and I with respect. I would definitely do business with them again.
Nov 6, 2021
Waste of time ! Made on appointment and got there and they didn’t have the car that I went for.
Oct 27, 2021
HORRIBLE!! This car is still not on the lot. When I went to test drive another vehicle, the car was not
ready and the sales rep booked another appointment during our scheduled time.
Oct 2, 2021
After setting an appointment the day prior to going to look at the car, they sold it before I got there with no call to inform me it was sold. I drove 2 plus hours for them to attempt to sell me some other random car in their lot
Have had a number of conversations with the internet sales person Gerald Cambell in reference to ours chasing the car. Unfortunately I missed a appointment called the next day to come in to see the car. I called to make sure the car was still available they said yes. I get to the Dealer they tell me it was just sold. I have purchased many cars before it doesn’t take a 1/2 hot more like 2 hrs. They were lying to my face. Bad customer service not even a apology
Sep 6, 2021
Unfavorable! They have 5000 dealer feee that is added the internet listing. Very misleading and never have seen a fee like that amount before. Sales manager back out on all negotiations salesman had agreed with no counter cause he said he could get more for the car. Difficult to have confidence in future issues being resolved responsibly. So probably worked out for the best. Never had this kind experience with any of the many cars have bought in my life.
Sep 10, 2021
Response from current dealership:
Hi Keith, we regret your most recent visit with us was not up to the standards we strive for as this is not how we do business. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
They advertised the car for 50,888, but then add on $4k in "dealer and pre-purchase
inspection fees."
Their exact quote when I asked about the advertised price:
"We just got the car and actually cant sell it at that price , I will let you know if the got
dropped"
Sep 10, 2021
Response from current dealership:
Hi Scott thank you for taking the time to leave us your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (973) 283-8700 so we can work towards a resolution. Please ask for Melanie, Owner Loyalty Manager.
Jul 18, 2021
They seem confused about the car. Initially told me it was under
agreement then sent me emails saying "are you still in the market for
this car?" I then asked if it was still available and they said they would
check. Then never told me yes or no. Finally continued to send me
info about other cars.
Jul 8, 2021
I was disappointed that the internet price that was listed was not the price that was quoted to me. Since I wasn't going to finance through the
dealer, the sales manager I spoke to initially wanted to add $3000 in dealer fees. After telling him that was over my budget, he called me back
to say he would not add these dealer fees, but then proceeded to add $1400 in additional dealer fees (documentation, theft etching, and state
fees). I felt this was underhanded. I know that there are documentation fees, but thought this was way too much. I purchased a vehicle
elsewhere and paid $80 in fees. I felt dishonest that he wasn't up front about the cost of the van.
Jul 12, 2021
Response from current dealership:
Here at Route 23 Nissan, we strive for excellence, and are disappointed to hear that you received anything less. We'd like the opportunity to discuss this with you. Please reach out to Melanie at (973) 283-8700 at your earliest convenience to discuss how we can turn your experience into a positive one.
Jun 17, 2021
Response from current dealership:
Hello Suzanne, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future.
Best wishes,
Route 23 Nissan
Best wishes,
Route 23 Nissan
Jun 9, 2021
Response from current dealership:
Robert, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Jun 9, 2021
Response from current dealership:
Randy, thank you for your kind review; we are happy to pass along your comments to the team here at Route 23 Nissan! Thank you so much again for your feedback! We hope you have a great day!
If I could give zero stars I would. Since I wanted to pay cash they added a non-finance fee. Absolutely ridiculous.
Jun 12, 2021
Response from current dealership:
Emad, we're disappointed to hear of the negative experience you had at our location. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
$2,000 in fees to certify a bmw when they can’t as a Nissan dealer then another $2,000 in fees to prep the car. Gave an absurd monthly payment but wouldn’t tell me the rate that got them to that payment. Then lied about the vehicle theft report and history. Made up a story about a employee taking the car but car fax shows a completely different story. They live up to the used car salesman stereotype.
Jun 12, 2021
Response from current dealership:
Mike, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Mar 3, 2021
$4689 in extra fees before tax,title and tag. Obsurd!
Feb 4, 2021
Set up an appointment 2 days prior to test drive the vehicle, when I get there it was in the service department getting all 4 brakes replaced so I couldn’t take it for a test drive.
Good thing I made an appointment.
Feb 4, 2021
Response from current dealership:
Hello Ivan, I apologize this happened. We service all our vehicles prior to selling. I will make sure we have this car ready for you detailed and up front ready for you to test drive. Please call me directly so we can set this up for you. My direct line 833-745-0776 . All the best, Stephanie Calle
Pleasure doing business with Route 23 Nissan . Never purchased a vehicle online before , so I was a little hesitant at first . I contacted a third party vehicle inspector who tested the car . Route 23 Nissan accommodated the inspector in every was , and that said a lot about Route 23 Nissan’s confidence in the quality of the vehicles they sell . I completed the purchase and the car was delivered , yesterday . I am very happy with the transaction & the people at Route 23 Nissan . Highly recommended & trustworthy dealer .
Dec 8, 2020
The give one price on here and then add 5,000 more to the sticker at the dealer. They pulled the car out with dents and scraps all over it horrible bid never buy a car from here I left without even telling them
They are liars with hidden fees and are a total rip off!
I read a review that said they have a 3k dealer restoration fee
I called up and ask what is the restoration fee?
They said, oh its our fee to get the car reconditioned for resale,
I said, ok how much is it
He said the manager knows
Me: can you ask him
Him: uh. Ok I'll get him
Manager: well, we have a 1999 inspection fee and a 2995 dealer restoration fee
Me: so the car is 45k, not 40k
Manager: yes thats correct
Me: you're a liar when you advertise the price and I was going to drive 45 minutes to get to you
Manager: sorry. Don't come
Nov 29, 2020
The Car-gurus price they listed was Not the price. They added $4500 to “recondition” the car. Took them 3 hours to get the paperwork done. I did not see until the next day that two tires need to be replaced, bald tires wouldn’t pass inspection. Not sure how they could ever miss that while reconditioning a car with only 31k miles???
I felt very slimy with the entire experience.
Nov 10, 2020
Car in their ad is a different color. Staff is underinformed and sales manager is unwilling to negotiate by phone or email considering we are in the middle of a pandemic and this state is on my state's quarantine list.
Oct 18, 2020
I would never purchase from this dealer. They tried to charge me an additional $3,000 for costs associated with making the car eligible to sell. Completely unacceptable. Also they were cavalier about Covid precautions, I could tell the car had not been sanitized before I test drove it.
Price is not the price posted , $4,000 in extra fees the truck was over $34,000 . A gimmick dealers pull. They list a price to lure you in then they come out with all these extra fees. Stay away from dealers that do that ,not honest upfront so why should you trust them in selling you a car. Also filled out a credit app and another dealer called telling me.i was pre approved, I asked them how they got my credit app they said they received it by emailed. Called up this dealership asking how another dealership got my credit application with all my information on it they said they weren't sure!!!! They were going to look into it. Stay away from places like this!!!
Oct 8, 2020
After my first phone call I left a message about my appointment and never got a call back from this person.I then bought a car from a dealer in Illinois .Lousy experience
Oct 7, 2020
Very comfortable atmosphere. The salesperson Sonia was very helpful.
Terrible experience. Could not get assistance, even with an appointment, and asking for help multiple times.
Oct 6, 2020
Response from current dealership:
Hello,
We are sorry you had a bad experience here at Route 23 Nissan. I can assure you, general we are very attentive to our guests. Please give us an opportunity to make things right and email me directly at richard@route23nissan.com
I look forward to hearing from you,
Kindly,
Richard Osiashvili
Owner
Route 23 Nissan
We are sorry you had a bad experience here at Route 23 Nissan. I can assure you, general we are very attentive to our guests. Please give us an opportunity to make things right and email me directly at richard@route23nissan.com
I look forward to hearing from you,
Kindly,
Richard Osiashvili
Owner
Route 23 Nissan
Aug 25, 2019
These people called me bak at 8 30 pm .the best over the phonehelp i hav ever had answerd all my questions then called me bak with full car fax info girl i spoke with was fatima.unfortunatelythis car not what i wanted A plus 2 them
Aug 26, 2019
Response from current dealership:
Thank you so much for the positive feedback! I am sorry we did not have what you were looking for but please keep us in mind for the future. If we can be of assistance in any way please let us know. Have a great day!
Apr 2, 2019
Did not have much contact with the dealer as the truck was sold. I give them five stars for their promptness in contacting us.
Jul 30, 2014
They kept adding more hidden fees.
Jun 12, 2014
Their team was very helpful in helping
us get the car. They answered all of our
questions and made sure we got the
lowest interest on financing our car and
getting the paperwork done. Very
responsive and great at following up.