Group 1 Nissan Round Rock

Me and my wife had a great experience at Round Rock Nissan. Justin and Rene both were very helpful and patient with us. Very military friendly and I was able to complete mostly everything online due to me being deployed and my wife handled all the hands on stuff. Everything was great and we really appreciate you all. We will be suggesting you guys to close friends in family who live in the surrounding areas. Thank you again

Dealership communicated with quickly I was just unable to see the truck or visit dealership due to my workload.

The lady we spoke with was really nice. However, vehicle wasn’t in selling condition.

Extremely friendly staff.

Our salesperson was Justin Chavez. He was great! Super nice married father of 3 children. I would whole-heartedly recommend him to any of my family or friends. He was patient, listened to our needs, and helped us get the vehicle we wanted. I would have given the dealership 5 stars if the experience had ended there. But the finance guy got all pissy when we wouldn't take the additional car warranty and other add-ons. He kept trying to SNEAK things into the finance agreement. I caught it each time and he would have to reprint it with pissed off look on his face. I wasn't rude and was very apologetic because I know these guys make commissions off of the add-ons and I wasn't being a cheapskate. I just didn't want the coverage as I wasn't upside down in the vehicle and have enough in savings to cover any major mechanical issues that might not be covered under the warranty. He stopped talking to us and basically rushed us out of his office. I felt it was very rude and unprofessional.

Dealership showed a paper with a total of $16K after payments, no interest rate shown. I didn't know the price of monthly payments was defined and measured by a percentage rate, I just looked at the monthly payments and asked if they would total $16K by the end; the guy said yes. I walked away with different papers than this original one, looked at them a few days later because multiple people said my payments were really expensive. The stack of papers showed a total of $28K and 22.81% interest rate. Apparently the only reason it was so high is because a false charge brought my credit score down. Someone working for the finance company for the car said I should have gotten a 5%. Nobody at the dealership said anything about the interest rate or my credit score in store. They knew I was there in an altered state (dissociation) and out of desperation. Also, they still haven't replaced the windshield and the battery is weak, but the manager took no responsibility for fixing this problem.

When you have to ask the dealer over and over what the total price is out the door by sayin are you charging any extra fee's as in markup's and they keep avoiding the question, other than come on in, that when you you find another dealer that's honest !!

Took my info and never heard from them again. Then I received message vehicle sold.

Excellent service. Extremely professional. Customer service oriented.

Excellent sales attention

Didn't end up buying from them, but the dealer was so very nice and helpful with information

Didn't use them but communication was good.

Just had a short conversation, i had already purchased a jeep. Seemed very helpful.

Great sales person , greeted immediately n answered all my questions

Salesperson Sandi is very professional and is working through the process with us, we are moving forward on a deal

Received quick response, purchased the truck within an hour of contact

Ricardo was helpful and they took care of everything. Positive experience!

good service but the van was over priced in my opinion

very well handled by Cargurus and by Round Rock Nissan.I decided to go with a different vehicle once onsite.The salespeople handled the transaction like pros.

Very fast and excellent service.

They answer quickly with all my question and help in everyway that they could.

Very easy/great service

It’s a good car but we can’t afford it :)

Very helpful and professional. Friendly people throughout

Responded quickly but had already found another vehicle.

called right after contacting ended up buying an awesome car!

Dealer responded very but when i wanted to try and purchase a vehicle from them got all my finances in order then they tell me they have a cash buyer there and most likely the vehicle will be sold

Worked with Nick. I appreciate him allowing me to buy vs selling me on the car. Great service and no high pressure.

The experience was 5 star. The staff were the best I have ever delt with. I bought the vehicle and recomend them highly. I would not hesitate to be a repeat customer

They confused me with another buyer in emails and told me the Ford Fiesta I wanted to look at was still available. 1, that wasn't me even though I received the email, and 2, I was looking for an F150.

Wonderful! Renee, the internet sales person was great! Bought the truck.

Great dealership

Overall an excellent service, thumps up for the sales rep. Top notch!

Best dealer 2020

Timely response to my request. Saleswoman was ready for me when I arrived for the test drive. Ultimately decided not to buy the van (not quite what we where looking for) and I told her this she asked for feedback on the van but wasn't pushy.

Friendly dealership, salesman was very courteous but seemed really busy, might have flown down and bought the Toyota but I found a better deal closer to home.

The guy I emailed with was very nice.

Meet costomer expectations

Very congenial, helpful & prompt. Would buy from this dealer if my phone experience with them is as good in person.

Great !!! They were all very helpful , great dealership

Great!

Buying the car was a positive experience. The sales rep delivered the car to me in the San Antonio area on his day off. My only negative is that I am still waiting to get copies of all the paperwork from the sale. I asked the day the car was delivered and emailed a couple of days later to check on the status of getting the paperwork. I haven’t had a response yet.

Great people. Had the car ready and waiting for my test drive.

Good

They replied promptly. The vehicle was sold before I could get to the dealership. Everyone was very helpful

Very helpful and great experience overall.

I received email from car gurus that the car sold but round rock nissan was still asking me if i am going to see it. They were not being honest!

They were prompt with their reply made me feel comfortable!.

They did a great job i was coming from houston and the car had the tank full, cleaned and ready too roll.Speedy but courteous at the same time.couldnt be any happier with my experience.

Responded back quickly!

Good comunication.

Quick response.

Email the used car manager to let him know what time I will be there to test drive the Armada. Get to the dealership he tells me he just saw my email and will get a salesperson to help me. Salesperson takes down basic contact information goes to get the keys for the Armada. Comes back tells me another salesperson has the keys he will check with salesperson and get them. Comes back and tells me the Armada has sold and that's why salesperson had the keys. Used car Manager gives me a fake apology for me driving an hour to get to his dealership. Says hey that's the car business. No, that's the car business when your manager is incompetent!!

Ricardo Cervantes contacted me and send over all the pictures I requested. Excellent follow up.

Dealership had a lot of car options and the management and representatives were very helpful throughout the entire process.

Best deal ever. You can haggle for the price. The agent was professional, closed the deal in no time. The car was as it's promised.

Very fast contact.

Car was on hold for another customer which did not show as "pending" on the website. We showed up and still test drove it "Incase" the other folks decided not to purchase.

I did get an email but they didn’t continue when I told them I had found another car. I appreciate that.

It was a good experience. The reps worked to ensure my goals were met functionally and financially. They also offer several note wortthy warranty products that are quite helpful to maintain your new or used car. Extremely nice car and thank God, now it's mine.

We went to this vehicle and it what we were looking for. The salesman went to find keys for a car we were interested in and after several minutes never returned. We texted him and never got an answer. We ask him to call us on the car if he found the key and even told him another car we would like to know about. Never heard back. The internet manager was made aware when I get a follow up email and then another person started sending emails. Very frustrating experience.

It was an easy and fast process. Our salesman John was great. Highly recommend seeing John if you need a used car.

Prompt response and continued updates. Rene is very professional and helpful

Ricardo was amazing, friendly and helpful. Great dealership, I highly recommend this place. The experience was great.

Nice , pro and friendly

Very nice and helpful.

Customer service was fine, just the dealership is not flexible with pricing. No negotiation possible. Price a little high even though of low miles. Overall car was in good driving condition.

We never made it up to RR, having finished our car buying earlier than expected, but a couple of managers reached out right away with updates about the cars we had saved. I appreciated that!

Very good, salesman contacted me went over pricing and got me where I needed to be in a few emails..but In the end things changed with my situation and had to put on hold. They were prompt and professional.

Dealership responded to my emails with favorable deals.

Terrible customer service and response rate. No communication and played me against another person to get them to pay more. Then never told me that it was sold out from underneath me. Not happy. Do not recommend this dealership to anyone.

Responsive dealer. Didn't get to visit the dealership.

Awesome experience, went to look left with the rogue. Everyone was friendly & very helpful I would highly recommend visiting this location.

Zain Ali was my salesman. He was professional and friendly and made my car buying experience GREAT! Love my new Z!

They respond very fast

Superb car buying experience! The dealer responded very quickly to my inquiry, and answered any questions I had. No waiting to be helped, they had the vehicle ready for me when I got there. The staff was extremely friendly, attentive and accommodating. I would definitely recommend this dealership to my friends.

Excellent vary professional

Helpful, polite, and answered all my questions.

I really enjoyed my experience of buying a car through this dealership. They responded almost immediately and everything was accurate when it came to the listing about the car. Furthermore, the dealership looked very professional and everyone was very friendly, which really helped considering it was my first car and I was pretty anxious. In conclusion, I strongly recommend this dealership.

Fast response and worked to get the deal done quick and work around my schedule and had it delivered to me on a Sunday morning.

Was told the vehicle was excellent. Got there and the vehicle smelled of heavy smoke as soon as you open the door. Don't like being lied to. Wasted time and gas

I decided the car was to small for me. Ricardo diligently tried to find a vehicle to meet my needs.

Responded very quick, Cash was a big help, we wish we didn't live so far but would definitely recommend this place

They were amazing to work with. They fought hard to get me into a vehicle, even got a low payment. Would definitely buy from them again.

Good communication, quick responses. We did not make a sale though

Vehicle sold before I could get there. Salesman was very nice and interested in helping me.

After some initial concerns and a bad review, the used car sales manager Troy was willing to repair some paint damage on my CPO vehicle. He didn't have to do it and I appreciate the effort to cultivate customer satisfaction and loyalty. The effort he is taking shows that they have customer satisfaction in highest priority. Thanks

Good services

Had a really great experience. All the salespersons I worked with really wanted to put me in a new car. Cash and Justin worked together to help me out and get me the price point I really needed. Once they said they weren’t commission based I really felt I could trust them with the whole experience. Definitely recommend this dealership.

Contacted immediately.

Great salesman very nice people fast service good deal I extremely happy

Responded quickly but was then difficult to get in touch with. Still haven't been able to set a time to see the vehicle.

Great customer service!

We love this car...bought it for my wife.

I made an appt to test drive the car but the salesman didn't show up. His buddy tried to reach him and finally did about 45 minutes later. He said he could take me on a test drive but by then I was already engaged in a very informative conversation with a salesman in training. This man was up front about the fact that he wasn't yet able to sell me a car and that was fine with me because I was only there to learn and test the car. When I went to find the other guy for a test drive he couldn't be found. I asked another salesperson to help me. He gave me the key but would not accompany me on the test drive so as not to infringe on the other salesman's lead. So I drove around by myself, not knowing anything about how to use the features of this model. It made a scary whining sound and the airbag light was turned on. By far the worst experience I've ever had, especially given that I drove 60 miles in traffic to get there. A one star experience that would be zero but for the courtesy of the salesman in training.

Very quick to respond to inquiries. Thank you!

Offered me a higher price than what was listed. Does not respond after being called out on it. Too many games with this dealership. Bought from another dealer yesterday.

Friendly & helpful

dealer responded the next day. The car had already sold.

I didn't purchase this car, but bought a pre-owned Altima. Jim was very helpful and knowledgeable. I also met Khan for he financial end of my purchase and he was awesome too. I would definitely recommend Round Rock Nissan to anyone!

Sales person always nice and ready to help. I did not buy the car not because of quality but because it was not the color I wanted. But car was great condition and price was right. I would reccomend them to anyone.

Very good place to shop. Gil was very attentive to our needs.

Very good experience. A sales person responded to my inquiry immediately.

They Were Very Helpful

Horrible salesman/customer service. Way too pushy with a take it or leave it attitude.

It was great I got the car !

Sold car before we could there

Great!

The salesman was rude and not willing to open a car for us to look at. He did not want our buisness

did not respond the second time I requested pics, but did get snarky with me, saying I was obviously not interested. I would not buy a dollar for a dime from these folks.

good

Disappointed! We were told we would get a certain amount of gas put in the vehicle upon purchase and the vehicle would get detailed again. After closing we walked out to find the vehicle freshly washed however the inside was a different story. There was dog hair and an unknown matter between the seats, gum stuck to the front seatbelt, gum in the center console, a footprint in the middle of the back seat and the back of each seat was dirty. Due to time constraints and displeasure we didn't feel We purchased a ford from this dealership so maybe Nissan customers get treated differently.

When I arrived early for my appointment, another salesperson stepped up to help me. Thumbs up for that! He was, however, a little passively pushy, so it wasn't my favorite dealership.

very good

Great service

Responded immediately, scheduled a test drive and got a great deal on my car. Great Experience overall.

Awesome

The mileage of the car, I thought was the one that was listed online, was twice what was listed. I was given a lame excuse for the difference. I did not even do a test drive, as the mileage was a major factor in my choice. Wanted to say this was terrible but did not want to go that far.

They did not show the vehicle I was looking for!

Sold quickly

I tried to contact the dealership at least 4 times online. No response. Bad service & no follow-thru so far. They haven't emailed me any of the information that I requested. not happy with the service so far. They finally called me on 10/12/13 only to leave a message that they no longer have the car.

Jim H there at round rock nissan is awesome!

call internet manager not good respond i will not go to that dealer again thanks ram

quick response