Rod Hatfield CDJR Frankfort

Great dealership and team!

Excellent

Very good and respectful

Great service and quick responses.

Top notch customer service. Lightening fast response

My experience with the store was exceptional, the sales staff were very knowledgeable and transparent the whole time I was there. Wont find a better dealership to work with and will always be purchasing my vehicles from here from now on. Thank you Redmond Superstore!

Caleb and Gerard very helpful

Very helpful and the staff worked very hard to get me what I wanted

very quick response and great info

Such a simple process and amazing communication! Gerard was the best!!!

Excellent experience! The salesman was knowledgeable and courteous. He was very engaging without being pushy. The entire staff was helpful and actually made it kind of fun!

Great experience, no haggling, nice people. I liked being pre-approved before going to dealership. Walk in test drive, and purchase.

Quick response from the dealership. Set up a test drive without problem. Met me on time with the car ready to go. I found something wrong with the car (the retractable running boards did not retract) They said they would fix it. Pushed a little to try and make a deal that day, which I was not willing to do until the problem was fixed (broken running boards can be a real problem to fix in my experience). They did follow up a couple days later to see if I was still interested, at that point the problem still had not been fixed. Then they sold it a couple days later. Don’t know if that problem was ever fixed. But overall a good experience, no complaints.

Robert was great kept me in the loop. There were some issue with the car and he informed me right away.

The buying process was very easy and everyone was so friendly. Highly recommend!

This dealer called me promptly and followed up with me a few days later. They just didn’t have the car I was looking for but that wasn’t their fault.

Dealer was prompt in contacting me.

Good

vehicle not on lot yet and said he would right a deal up haven't seen it at about 5 days out now

Dealer response was quick, but I went with another dealer before I could respond

Easy transaction! Great experience!

Richard was great. The transaction was quick and easy. Great service. Thank you

I cant stop singing praises for Bob Allen Frankfort CDJR. I haven't made a decision about purchasing a new vehicle yet, but they have responded to questions and respected my time. I will definitely purchase my next Ram from their store. I currently have 2014 Ram that gets serviced there and they always get me in and out don't try to up sell me or make up reasons to spend more money, unlike other dealerships in Lexington, Shelbyville and Louisville.

Great on excuses low on results! Contacted them on a Thursday about a Ram truck that didn't have any pictures online. They got back with me within a few hours and said they would get me pictures and they did get them to me the next day. We spoke and I asked to make an appointment for Saturday morning to come see it. The salesman did make me an appointment but for late afternoon instead of the morning. After that he quit returning my calls, emails and texts to verify which dealership location to come to until after the time he scheduled for me. Never received an apology for the mix up on time or him not calling me back. Always had an excuse and when I asked how he was going to handle the inconvenience of having me come look at a vehicle to purchase late on a Saturday after dark and his response was he wasn't going to do anything and started making more excuses. We never make the trip due and emailed the dealer as to why. We never heard a response back from them either.

So far so good. Ed has gone out of his way to help me buy and ship a very low priced car they can’t be making much money on. 5 star service all the way. And a special thanks to Ed.

Very responsive

Informative

Richard was a pleasure to work with. This day and age it’s rare to find sales people who treat the customer like they want your business. So many other car dealerships I spoke with and sales people acted like they could care less if you purchased from them. Your dealership still has that personal touch that says “We’re here to serve you. We want your business.”

Contacted me right away.

The price was a bait and switch in my opinion. The salesman said he would send me an email with he price and I had to ask again about 22 hour later to get him to send me the price they would sell it for. I feel when the ad says dealer price that would be the price of the vehicle.

Responded to me promptly

Excellent service from the team (Richard) at Bob Allen. I felt comfortable asking all of my questions in a low-pressure setting. I highly recommend working with them if at all possible.

There pricing is a scam no follow up they have a bunch of little tricks to try and get a higher price than listed.Customer s BEWARE!

Very nice guys, the financial department did everything possible to help us buy the truck. The 7 hours trip to Kentucky worth more that I expected.

I received all info I requested in a timely fashion.

Great staff. Best auto purchasing experience. Dale Edwards is the best salesman hands down. If you’re in the market for a new or Preowned vehicle give them a call and they will have you in your new vehicle in no time. Even if you’re over 600 miles away (like me) they’ll have your vehicle at your front door in the blink of an eye.

best experience I have ever had. He went above and beyond!

The sale man was what I would expect and helped with everything I ask. Worth the drive

Friendly quick response

They were prompt and answered the questions I had in regards to the truck. Thank you.

good dealership to do business with cargo van was sold very nice

Prompt response & followed up. Found another car, so didn't pursue, but seemed professional.

Great dealer ,great salesman very knowledgeable

Bought this vehicle

The follow up and contact was great I just search for a certain longhorn this is a beautiful truck just not the interior I'm looking for.

good experience - did not get my test drive incentive($50). Still in the market for 2019 Ram Rebel.

Didn't buy from this dealer. But they were nice enough to work with

Nothing purchased but they seem very patient and very helpful

They got the truck listed for $33,000 with all the rebates applied , so I didn't qualify for all the rebates, so my price was $36,800 . I left the dealership without purchasing a new Truck.

I was contacted by the dealer very quickly. A salesman named Britton I believe. He was very helpful, sent pictures and information I requested. Unfortunately, it was not the vehicle I was looking for, but he did his best to help me.

Advertised price was a bait and switch. Price included rebates that most people would not qualify for.

Excellent. ...

Brit was nice. But the deal was wrong for me. The car was on cargurus for 10900. And after I was Supposed to put 3000$ down my finance amount was 10,800 and I declined The deal. Idk why they thought that car was worth over 13000.00 with75000 Mile’s on it. If it had been priced on car guru for 13000. I’d of never looked at it at all. ☹️ I was Very disappointed.

Made good suggestion on finiance the vehicle