Rockland Hyundai

Very dishonest dealer. They put special price on website. And the price will only apply if you finance the car with them. If you choose to do the other way, the price will be $10000 more. Also the car was listed having 31000 miles but actually it is almost 36000 mile which I would never consider if I saw it.

It was a quick no hassle experience and I ended up with a great deal.

Great service and professionalism. The staff was really terrific!

Responded immediately but we found a car in our immediate zip code

Great seller

Stay away from this Dealership. I was told after test driving the car that price advertised did not include their “market adjustment” and their fees. The actual price was almost $5000 more than advertised!. Thats 25% higher than advertised on the $20k car I was looking at……Despicable. The actual salesperson was pleasant the rest of the experience was insulting, and a waste of my time. Dealerships like this are exactly why people hate dealerships.

Opportunist organization. Taking advantage of current situation with chip shortage. Price gouging. They are no different than people selling toilet paper or hand sanitizer at outrageous prices at the beginning of pandemic. Selling a car $5000 above MSRP is immoral, unprofessional and damaging consumer trust.

Liked the car but it was electric no gas could purchase cit

Great

Luis Olivier is very professional, courteous, patient and responsive salesperson. He made it a pleasure to purchase our car. I would recommend Rockland Hyundai and Luis without reservation to our friends.

Nice and fast processing

Friendly and responsive. Very clear in their communication and seem very easy to do business with. All the information exchanged about the car was accurate.

I can't imagine a more frustrating experience. I would not recommend this dealership to friends or family. I had had every possible piece of paperwork/documentation required walking into my appointment. Despite presenting documents such as my pre-qualification and updated insurance, it took 4+ hours to have financing proposed. The financing offer was well above my pre-qualified rate, and the proposed amount financed was far greater than anticipated. This was because there was a $3,500 dealership warranty applied, in addition to their "dealership fees" (also "non-negotiable). This was VERY different than the $362 warranty mentioned just a measly few hours beforehand by "Scott." The financing offer, which seemingly took hours to prepare, was corrected in about 5 minutes. Upon signing and agreeing, "Scott" utters "there's a lot of technology in that car, would be a shame if anything were to happen." I am very much hoping that this is the "worst" of it and my car will run fine.

I didn't buy but they were very helpful and responsive

I went in with cash on hand to make a deal on this truck. It came down to two things. The salesman was controlling my purchase by lowering how much money I could put down. I wanted to put down 15,000 and he said, “No, 10,000” The second problem was they charge 895.00 dealership fee when their competitors charge 400.00 or nothing in some places. My information was collected to do a credit check which is really good on top of that. Didn’t hear from anyone but I wouldn’t do business with this salesman! I don’t want to say names because sometimes it takes a manager or another salesman to make a deal happen. Customer service depends on the salesman’s professionalism.

honest

I was contacted immediately i put in my request, asking how they could help. Upon arrival to the dealership for a test drive and discussion, they were courteous, friendly and listened.

the people that worked there are genuinely interested in you

The dealership was very clean the cars were very clean they took care of it very well as far as upkeep is concerned and it was very easy to find. The reasoning for my two star review is simply this. I went there trying to see if I can trade out of my vehicle into one that I wanted. Now my credit is messed up I know it is I already looked at it I know it was messed up and I basically express that to the associate I was working with. Long story short he came back to me and said something quite rude and offensive"U F'd every single bank". I was a little taken back by this in addition to that it's just not true. I think the manager really needs to speak to the staff on how to address customers in a lot more professional way and not like they're on the street talkin to the one of their friends.

Good . But im too busy ... im very sorry . HOLIDAYS .

very helpful staff, very prompt , did not have to wait for test drive.

I drove from Queens NY to see and drive the car, Ed convinced me to leave a deposit and six days later they sold the car. They did call three days after I was there but upon leaving a deposit I didn't call back until a few days later thinking I had the car. Ed never called to tell me they sold the car and didn't communicate when I came for my refund, would never recommend this dealership

Stay away from Rockland Hyundai. They charge a dealership prep fee of $975.00 What are they prepping? Sales associate Trish never returned calls or emails. Talked to general sales Manager Fausto and he told me to read the fine print in the internet ad. Anyone who has to tell you to look at the fine print is more concerned with taking as much money as they can from you. If they want more money for the car raise the price, don't try and charge the customer a bogus fee, $975.00 for dealership prep fee. Stay away from Rockland Hyundai.

I’ve never been embarrassed in my life especially when I had my mother with me two managers that were just so disrespectful to me and my mother. The head finance manager asked me why I needed the car if it was for luxury purposes,is there a father present, then one of the salesman was having a conversation talking about are you going to buy the car in cash. Which was the car that I test drive and wanted to finance. Then they tell me that I have to wait for my check in the mail from the deposit that I put down witch was in cash. NOT only that but the head of finance manager was hitting on my Mother and saying inappropriate stuff witch was sexual harassment. because that was just disgusting and dissed tasteful. then he proceeds to ask my mom if we took transportation which I have no problem of saying if I did, but he only said that because of the color of my skin. Yes I am African American. he only asked because of what I look like. Never going back again 0%

Not Good. Had a 10am appointment ....salesperson wasn't there.... another salesperson went to find car (took 10 minutes) when it arrived up front he was driving it with a flat tire (discovered by my wife). Upon inspection the driver side front 1/4 panel had significant damage (not shown in photos or described). Had I known this I would not have driven 40 min. Overall NOT a good way to do business and they won't see me again that's for sure.

Got nice veh w good price car sales man was great very nice and understanding

Great experience, really helpful people and a relatively easy process. Humberto was great to deal with and I would work with him again.

Got back to me asap but alittle more money than i wanted to spend but thank you

Awesome experience

Got my dream Jeep, what more could I ask for!

Great experience

Responded quickly and was very courteous answering my questions. They offered financing and any help to purchase a vehicle

I didn't bite on their bait and switch tactic. Had a new 2018 car listed $11k below MSRP. Reached out and told me it was a discrepancy but than sent me a similar new 2017 (one model year old) and said that was the one with the lower price. Only had stock photos so asked them to send me actual photos and the out the door price. Delayed in getting back to me for over a week and than said that vehicle sold.

We went there on a busy Sunday. We looked around outside, no help. We went inside waited and was able to get info. More help and assistsnce outside is needed.

They were very helpful in assisting me check the car out and offered me many options being out of state.

Very very bad dealer,dont go there.I drove from newyork to this dealer which they said me car is available,when I go there they said it is not available.and customer service very bad

Lies lies and more lies went in ready to buy and then they thought they could get more money off me and jacked the price up even more than what they posted. Had a bad feeling about them about 10 mins after talking to one of there sales men. I did find the car I wanted at another dealership and very happy with it. Please remember to do your homework on these dealerships they are very sneaky, definitely this one. Goodluck!!

Good

they call and calll and call to get you there just to try and sell you junk used cars told me the car was good running nothing wrong. the car had a ratle to the exhuast the engine had a knock and was leaking oil from head gasket behind belt where the normal person wont bother to look

Vehicle needed many repairs and dealer refused to make repairs or lower price to accommodate. I did not buy the car. Staff were pleasant and professional, but made some statements about the vehicle that appeared to be incorrect.

I didn't buy the vehicle, but the customer service rep was very pleasant.

Excellent

I call this dealer yestday eving to ask 2015 tahoe price 28445$ to confirm I tell her am leaving long island I drive 50 mile spend 20$ on toll to see that truck when I reach there they race price 10.000 more r u kidding me unprofessional waste of time I waste my day and money don't make people fool showing fake thing plz don't go in this dealer u guys gonna waste time

Positive, professional

Very responsive

Excellent But did not purchase

The sales person acted as if he was annoyed and didn't want to be bothered even after I stayed I was interested in purchasing the vehicle. I left 2 messages for the manager and never received a call back. The vehicle was nice but very very poor service.

Very professional and courteous communication through email and phone.

This dealer is the greatest ! No pressure ! No stress ! Javier was a great salesman and knew his stuff ! I go back to them in heartbeat ! Thanks again guys !!

Dealer did respond just a little to far away from my home & car did not have option I was looking for. We spoke on phone very professional extremely nice people.

Very nice experience

I like to say thank you to the team from Rockland Hyundai for making my daughter's dream come true on a used Hyundai Elantra vehicle from the salesperson to the manager and to the finance department I like to say thank you so much for making my daughter's dream come true

Bait and switch. Contacted me about a car. When I asked to see a link or for them to send me the info she hanged up. Called several times but never got a call back.

Classic bait-and-switch. The price they advertised was very good, however they tried to tack on approximately $2000 of "dealer fees".

Great service! Good people.

Treated us well, little room for negotiation on this vehicle though. I would consider seeing them if the right deal/vehicle came up.

Responded promptly and in informative.

Great dealer.

Fast response, very courteous.

The car was not ready when we got there. They did not seem interested in our business. They shunted us from person to person, left us waiting, and never followed up about the car being ready or alternatives.

Horrible dealer. Called an hour before appt. to make sure car was still available. When I got there; I parked right next to car I was looking for. When I got inside they told me car was 15 minutes away at a sub-lot and that it also had a down payment on it. They then tried to put me into more expensive car.

car is too expensive for the condition

People were super friendly but Lots of fees ($1300) were added on to the total for "technician, prep and processing fees." This wasn't the document fees, warranty or tax. Be prepared to add about $3k on the listed price.

I called in the morning and the car was still available.. I went there, make a test drive.. and after making the deal, were ready to sign and eventual bring the car home the same day.. The dealer Ed told me that there is a deposit on the car, I just lost 4h !!

Sales man Ed help me out when I got there. Smooth transaction hassle free and they delivered my car cause I didn't have anyone to drive it for me.

Will not provide information about dealer fees via e-mail, despite repeated requests. Just keeps sending e-mails asking for my business.

Excellent!

He was understanding that i didn't want to buy a car from him. Thank you.

Friendly service ,I brought my car from this dealer, I felt that he intentionally stalled so that I could not use my own bank for financing, there was a long wait to conclude business.