Rock Hill Nissan

Confirmed the appointment with me the day before I'm supposed to check it out, I drive 45 minutes to get there ON TIME for them to tell me they sold the car to someone else. Terrible business.

I would never buy a car from this dealership. I asked for a cash out the door price and for a car listed for $12,995 they offered me $16,645 Out the door. Which included $1,000 charge for paying cash and $1,500 charge for pre owner detailing?? Never have I been discriminated against for paying cash!!

Typical big dealer experience. Weren’t rude people but you can tell they just try to get one over on people and think people won’t notice. The lowest offer I got was $550 a month. Went to a different place, same style car and got it for over $100 less than that $550 offer at Rock Hill Nissan. I could also tell the sales manager was frustrated with me for not accepting his continuous bad offers.

Good and professional experience

Graciously told me that car was sold

Responded with in a few hours..

I purchased the vehicle from them, they were super helpful and made the car buying experience very smooth.

Great response. This vehicle was not for me but they have their stuff together.

Dealer called me and also sent texts. I felt like they were working hard to help me.

I feel that everyone at this dealership who I dealt with dropped the ball. I submitted every document that was requested, drive 2 hours to the dealership, waited 2 hours and still left without a vehicle. They didn’t follow up as promised and I had to reach out to them. Just felt all around shady from the online salesperson, the person I dealt with face to face and the finance department. Will not recommend this dealership to anyone.

Very responsive.

I had a fantastic experience with Rock Hill Nissan and Michael Therell!

I’m still working with them on possibly purchasing a car. They’ve been very response and very helpful in answering my questions.

Very helpful

Great service

Dealer sales reps were responsive, professional and courteous. Advertised prices, however, are misleading. Dealer adds approx $1700 for extras- not including prep fees, tax, or title.

Personalized attention, quick responses to email inquiries, non-aggressive customer service approach. We just didn't agree on price which was perfectly acceptable.

On point. Quick replies.

We had a good experience. All staff were friendly. We purchased a 2019 Black Murano. The only complaint would be the wait time to see the finance manager.

I had a great experience and bought this car but they did add some fees on top of the price but they were things that were additional like LoJack and other items instead of just “fees” to the dealership.

The salesman followed up with every question and request I had. I wasn't planning on driving to a different town to purchase my truck, but I wound up traveling to this dealership and purchasing the truck. First-class expierence.

Very responsive

Excellent

Was very helpful, Paulette even took a video of the vehicle and sent it to me Very good service

Rick Hill responded immediately to my query, followed up with me, provided an exceptionally well-done video and commentary - the best experience ever !!!

Rockhill’s response was very quick and informative! When I’m ready to buy they will definitely be considered!

Very helpful

Helpful, attentive and courteous The salesman was knowledgeable and If he wasn’t 100% sure he would find someone who could help

Spoke many times with one of the reps. about the Blind Spot Detention System and other pertained info. on a vehicle they had online I drove over 2 Hours with a friend of mine to see the vehicle The car didn't have it They pulled the numbers out and came over 5,000 dollars more than the price listed online Me and my friend lost a day of work for nothing Hope you have better luck than me if going there

We had a great experience buying our gently used Audi A3. Did everything go perfectly, no, but they handled everything in a professional manner. When we had questions and or concerns they took care of them. It is a 1.5 hr drive to this dealership from our home and we wish they were closer. We would happily do business here again. Thank you Jacob Ahlfred, Mr. M. Porter, Kia, Brian and everyone else who assisted with our purchase.

I need a co sign and a lot of down payment I fill out the application mr cater ask me to and say his manager say I have to have co sign on the loan and I will have to come up with more money for down payment

Purchased 2021Nissan Armada here. Great dealer, highly recommended.

Called on Friday 8/14 to make an appointment to see a 22 pathfinder. Appointment was set for 10:30 am Saturday. I was told the keys would be waiting for me with a sales rep to drive since I was coming from 2 hours away. Packed all the kids and the wife in the car and drove the 2 hours from Sumter to Rock Hill only to find out the car had been sold Friday night. Not one person bothered to call me and let me know that it had sold. When I made the appointment I referenced the specific stock number as it was the only one in stock with the features my wife wanted. I immediately left. 4 hours later the sales manager called me asking if I missed my appointment and needed to reschedule. I explained what happened and that I would not be giving Rock Hill Nissan my business then or ever. Communication is very poor even among personnel within the dealer itself. Ended up purchasing an SL instead of an SV model Friday evening from another dealer.

Don’t buy from this dealership! I had a terrible experience. The car that I picked out virtually, with the salesperson assuring me it was in great shape, had some bad problems and was even squeaking and squealing when he drove up in it. It was a 2 year old car. I believe it had been rear ended and didn’t show up on the car fax. I declined it and asked for my $500 dollars back and was told it would take 5 to 7 days to return the money to my debit card. I needed it to buy a car from somewhere else and they refused to return it sooner. They are definite scam artists. Go anywhere else to buy a car!

They tried to earn my business. Kuddos to them!

I bought this truck and was in and out of the dealership in under 2 hours. After being contacted the sales person was standing outside waiting on my arrival. I was test driving the truck in less than 5 minutes of getting there. I would use CarGurus again and buy from this dealer again.

Dealer was great with answering questions, got approved for financing however sold the vehicle before I got there. They will only hold a vehicle for you if you put down payment.

The salesperson was very professional and knowledgeable about the vehicle we inquired about. He had the vehicle waiting for us at the front when we got there. The vehicle was clean and ready for us to test drive. We brought the vehicle that night! The entire process was very quick and efficient! Great experience from the salesperson to the finance personnel.

They were very responsive and helpful.

Easy to work with!

Awesome! Excellent professionalism and really down to earth honestly and interest in the individual experience!!!

Contacted me soon and very helpful.

Prompt response. However, vehicle sold just after email communications. Offered to assist in the search and purchase of another vehicle.

Good service

Car was still on Cargurus. But when I got to the dealership it was already sold. The car was sold before it ever came to the dealership. I made a special trip to see this car and was very disappointed it was sold and still on the internet

Very good customer services

Very quick to reply. The truck was not there yet and it took a week to get in. That was the only negative. Kia the sales rep stayed in contact with me the whole time and as soon as the truck arrived she sent pictures and a video. Sale went very smooth and I am very happy with my new truck.

They were quick to respond and I appreciated their professionalism, however my plans to buy a car have changed. I will contact them again if the need arises.

I found a Jeep that I was interested in and reached out to the dealership through cargurus. I received a email immediately and was contacted by a sales rep (Mike Therrell) and set up an appointment to come by. A few minutes later he sent me a video recording of the Jeep showing the inside and outside. I was sold on the vehicle and drove 4hrs from Georgia to South Carolina to see it. The Jeep was great as we test drove it on the interstate. The purchasing process was easy and smooth. They have it once last wash and detail and even recharged the AC and a fresh oil change. That’s true customer service!!

Prompt reply

I was told via text and email that I'd be receiving a message from a sales associate and I haven't heard anything as of yet and it's been 2 days. Im interested in the vehicle but I live in another state and wanted to speak with someone before making the travel. Customer service is important and so far, not so good.

They made sure I was notified about the car and information about financing for the car

Dealer was very professional and quick to respond answering all of my questions.

I worked with a Mr. Blue. He has been amazing.

quik respond

The price shown online was not accurate. Dealer had ‘added’ items to the vehicle raising the price but this was not stated until after the test drive. The ‘Final’ price shown on line did not include the extras that were added therefore it was NOT the final price. When I questioned this, the salesman immediately started describing the features that were added and did not address why this was not spelled out up front. He then went on to say that NIssan does not allow the to post the real prices and they have no control over this. The whole experience felt very shady.

The contacted me and were. Very forwndly and willing to help. I didn't realize they were too far off my way.

Timely response notifying me of the vehicle being unavailable.

returned my 1st email, asked for pictures and price, returned email with pictures but no price--never heard from them again

Responded quickly.

Bought the vehicle on March 15th, and was given only one key to the vehicle. Was told by the salesman that arrangements could be made to get an additional key. As of April 16th have not heard anything from them. I guess after the sale was final, customer service was final also. Have made arrangements myself the Ford dealership to get another key. Would not recommend purchasing a vehicle from this dealership.

Worst experience I ever had. The manager was very rude. Literally told me to leave when I mentioned that another dealership had a better offer on the vehicle he was showing me. Try to treat your customers with respect. Never going back to that place.

They contacted me frequently without being pushy. I ended up going to a different dealership based on color and mileage of available Elantras.

great follow up, no pressure

Great attitude

Friendly sales staff. Not pushy. Be sure and look at your numbers if you buy the lifetime warranty and GAP insurance. We started to buy it until my husband did his own calculations and it just didn’t seem to add up correctly long term. Cancelled that part of the purchase and just bought the car. Finance guy was very upbeat until we cancelled all the extra protections. He became very “matter of fact” at that point. Not rude, but not as friendly as before. We felt lije we did get a good deal on the new car.

Best experience trading my car yet! Thanks to Kia I drove away with the Murano. Would highly recommend Rockhill Nissan.

Great to work with.

KIa was our sales woman, she made our offer happen. We were treated with great respect and quick responses to our long distance transaction. We bought this car online and are having the car shipped from South Carolina to Las Vegas, NV. We are very happy with this online deal. We've previously purchased cars online and have had them shipped, which can be a bit nerve racking but at the same time had positive results enough for us to repeat the process. Sales agents like KIa are a pleasure to deal with and she made this online process comfortable and easy for us and we'd highly recommend her to all that are in the market to buy a Nissan. Her best quality in our opinion, is communication. She was always available and quick to respond to our questions. The dealership offered us a clean car, clean carfax and a complimentary lifetime warranty which just adds to the comfort level. We found our perfect car at Rock Hill Nissan in South Carolina!!

Was a good experience the sales people where very attentive.

They were proactive about answering my question. Also emailed me a quote for the vehicle I was interested in purchasing.

My family and me had a wonderful experience at Rock Hill Nissan. The staff was awesome especially Cranke and Kia (I believe that’s her name) she has beautiful dreads. I wasn’t able to purchase one at the time but I will revisit them for my next purchase.

Great response, follow up and provided great information. Unfortunately, I was unable to make my appoitment. But Deangelo was great in addressing my questions and concerns over the phone.

Car was listed for $45K on CarGurus but when I contacted the dealer, they said the price was $55K. I believe they intentionally mislead people just to get them to contact them so that they can try their high pressure sales pitch. I'd definitely stay away from Rock Hill Nissan.

Excellent

I would buy from them again.

Can I give a dealer 0 stars. If I could I would. 1st contact - No one could find the used car I called about. I requested a car fax and never got it. I left my number for a return call for when they located it. Didn’t get one. 2nd contact - Called again. Spoke with “Crank” Asked for CARFAX again was told I’d get it. He never sent it nor did he follow up. 3rd contact - 3 days after “Crank” was supposed to get back to me and didn’t I went to the sales manager. He had Larry reach out to me. Larry was responsive but there were issues. The vehicle had twice the amount of miles on it than it was advertised as having. I found this out looking at the CARFAX I was so persistent about. When I asked for numbers the gave me a price $3100 higher than what it was advertised online for. They also had sales tax as 2.5 times higher than the average county rate. At that point I walked. I refuse to do business with a company that is either unethical or pays that little attention to detail when there are plenty of other dealers out there that conduct themselves professionally.

They were responsive but very pushy. For example, Rhonda made an appointment for us to come in on Sunday and never even cleared it with me. That's not the right thing to do.

The sales person Shawn did not have the personality to be a people person in the public. The sales manager Lloyd did a exceptional. We got what we were asking for. It would have been 5 starts if i had Lloyd first. George in service was exceptional as well.

Set a appointment and when I arrived they had already sold the vehicle. 90 min drive nothing. Once there they tried to sell me a higher price vehicle over my set budget.

Kia and Bobby treated me very well. Highly recommend

Very helpful customer service and really did a good job of contacting me but they had multiple sales associates call me multiple times a day.

great!

They have been prompt in contacting me and courteous in conversation.

Drove 40 minutes to get to the dealership, only for them to tell me the vehicle has not been through the shop and is not running, as week as that it's not been through inspection and may not pass safety. I figured while I was there I would see if they had anything else available, and that was even a worse experience. They showed me everything I didn't want to see, and then didn't know the prices and couldn't find the keys. Unless they are giving away cars for free, I won't be going back there.

I highly recommend this dealership. Frank, Meghan, and several more people were very helpful and friendly. If you are looking for a car ask for Meghan! Don't forget to speak with Frank as well. He is a genuine, down to earth guy. They made me feel like family.

They followed up with me and gave all the information I needed on the truck

They keep in touch with you but not to the point where they are bothersome.

Very nice experience, I was just checking a truck. At the end of the day that truck was in ny driveway, very nice people, I will recommend to my family and friends.

Asked for a Drive out the door price because price was listed at $18,000 =/-, was told that that was a lease price, real price $31,000 +/-.

Prompt, friendly and courteous. Did not purchase the car.

Drive an hour and a half to look at truck and it was beat up in the bed and looked under it and it had 2 in of mud caked on frame and was rusted

Dealer responded in a very timely manor and was very courteous, There was no pictures at the time the add was placed. When we found out the color, it was not what we were looking for. Definitely no fault of the dealer.

I inquired about a vehicle they had for sale because there were no interior pics. They responded with mixed answers. Turns out the car did not have the options I wanted, so I politely let them know I was not interested. They continued to call and email me for a week! Even after I told them several times I was not interested! They even tried to offer me a vehicle that did not even compare to what I was looking at! Would never recommend this dealership!

They called A LOT!

First call answered all my questions. Did not want phone communications. Only wanted email. Will not be using site anymore

All trucks involved in accidents

Asked to not be contacted by phone. Was called 4 times in 3 days from different people to discuss the car I only wanted more info on via email. They completely blew the sale.

got back by one day

Absolutely terrible! I asked them for an emailed quote on the car prior to going to look at it. I explained that I would most likely buy it if it was in good condition and they could get to a number they verbally agreed to. After promising the email they continued to jerk me around for several days without sending the email. It all ended with their sales manager calling me and telling me he would not send an email and I had to come in to the store. No good reason and extremely rude about it. My guess is the car had already been sold and they were merely trying to get me in the door to try and switch me to a different car but I have not tried to verify this as fact. I would be happy to share texts and other discussions I had with these people if someone wants to listen. Thanks, Jack

Responded quick, but car was never for sale. They listed the car I wanted on line, but took it to the auction the same weekend. Car was not available ever and shouldn't have been listed.

Kept listing car for weeks.....though it had been sold

Quick didn't have the truck ready to sell could not send pic

were very helpful while there

Did good contacting me!

Great Experience

Good

They seemed really egar to help at first. Made an appointment for the weekend. He said to contact him mid week to make sure we where still on for Saturday. I contacted him on Wednesday and he did not reply til Saturday and hour before the appointment and said they vehicle sold on Thursday. What kind of service is that.

They stayed in contact with me almost daily to see if they could be of any assistance. Excellent follow up.

Excellent help and a great deal!

They were very nice and professional, but overzealous. Constant follow-up with phone calls and emails even after being informed I was not interested. They finally got the point and were very gracious and apologetic about the oversight, but I don't like being pestered, so two stars.

Contacted me quickly and often, but never sent any pictures that I had requested. Did not make the drive without photos.

I haven't visited the dealer yet but they were very quick to respond and extremely courteous. I will visit with them soon.

Did not answe questions

Car had been sold and website had not been updated yet. Representative responded immediately to my email to inform me of the car's previous sale.

Everybody was very nice and are willing to work with with you. There was no pressure to buy a car from the sales person. I will go back to them the next time I am looking for a vehicle.

End of the month. Must have made their quota already because they refused to budge on the price. Ad never mentioned the body damage.

good

were not willing to work with me on trade in due to being upside down on car loan. But the staff were nice.

Fine

The salesman was nice and the owner also. He let me drive several trucks but did not have anything I was interested in at the time. It was late afternoon and hot so I believe everyone was exhausted. I believe if I had been interested in anything they had, they would have treated me right on a deal.

I spoke to a representative on the telephone and he was very helpful in informing me about what he had available. He contacted me several times and appeared to be very interested in assisting me. In doing my homework, information he gave was helpful. After much research, I have concluded that if I am to get a used car that is reliable, I would need to deal with a dealership that can certify my purchase. Only Toyota Dealers can certify Toyota cars. This is for safety reasons only. I have not been to this dealership in person. so these are only thoughts from telephone conversations.

responsive, just not the car I wanted

Great deal on the truck

Didn't buy from them, but they were responsive and courteous.

Dealer responded and was respectful of my wishes to use email only. Decided not to buy the type of car they sell so did not continue working with them

The salesman and sales manager were very nice but the owner was very condescending and the final price was $100 more than was agreed upon. Of course, I didn't find that out until sitting down with the finance person, who was also very nice. Overall I got a good deal but the owner should support his employees, not override their decision. The car had a broken front bumper that you couldn't see in pictures so I asked for an adjustment. The sales manager agreed and then the owner rescinded it. After saying that my offer was accepted, I get to finance only to find they had added $100. Owner said he was losing money. I will not do business there again, but I bought a Subaru, not a Nissan so that may be the difference.

did not have the truck anymore

salesmen were very nice, professional,but started with bait and switch

Kept me informed of availablity. Picture didn't show paint issue on passenger door. Did not buy this vehicle.