Rides Unlimited Crest Hill

I bought this vehicle, very very pleased with the vehicle and the dealership actually came home and research the vehicle found. I actually purchased a vehicle below MSRP wonderful, wonderful dealership. I recommend them highly and the staff was well above board, helpful, pleasant and easy to work with straight upfront with pricing and everything.

contacted me right away

I received excellent customer service working with Chris, Karl & Jason on purchasing this Lexus IS250 for my son! We love the car and drove 7 hours to pick it up and 7 hours back home with no issues at all the car run amazingly!!!

Very helpful, immediate attention

Great service! Great car! Great price!

They where “ very clear and straight honest about the internal sound of the engine of these specific car! Thanks that what is all about it! Hones!! Good for these dealers!!

Great no hassle car was in good condition

Over priced cars. Was very disappointed with customer service. Was not willing to put car on rack to check underneath vehicle. Very disappointed with the way they don't respect there customers. Yelling and using fowl language to employees. Overall not a good experience

Too bad zero stars isn’t an option. Bought a vehicle from Rides Unlimited and it needed $3,800 in repairs within the first week of owning it - issues it definitely had when we purchased it and we were just unaware of. Huge mistake on our part for not doing a pre-purchase inspection by a mechanic. Hard to believe they didn’t know these problems existed when they sold it to us. Our first red flag to not buy should have been the fact that our salesman Karl’s response to almost all of our questions about the vehicle were “I don’t know”. We contacted the dealership immediately about the issues (we live out of state and were 20 miles over the dealership warranty at this point) and they made it seem like they wanted to come to some arrangement to make it right. We have been promised several calls back by the staff and have heard absolutely nothing for weeks now. Save yourself the trouble and shop at a more reputable dealership.

Responded quickly

Very communicative, I hope when I get there, they can help me out, nice inventory online, I'm on my way soon..

Very helpful

Went to test drive this car. The salesman Karl was unfriendly and not helpful at all. He seemed distracted and just wanted to go home. Car needed new brakes, radio antenna missing so stations were all static. He would not budge on price.

Friendly service

I only spoke with them over the phone, but they were very open to talk to me about any vehicle they had.

Purchased vehicle. Smooth process.

Salesperson was friendly but I didn’t buy vehicle.

Really, really bad communication that never addressed simply getting info on the car. They seem to not be organized and kept emailing and texting but not on the topic of the one car I was interested in. Very strange way to do business.

The dealership was very timely in responding to my request and followed up respectfully.

Sales staff had great communication. Car sold before I could check it out.

The dude was nice on the phone. He differently knew all about classic cars.

I call about a vehicle and te sale person was on point with all of the information

Responded quickly but I purchased elsewhere

very helpful, answered my questions Also a free Autocheck was available

The guy I talked to on the phone (Jason) used an unappealing tone of voice. I explained my circumstances and asked for help and alternatives. Everything was met with a "no." I truly got the feeling Jason didn't want to try to help me and that he didn't really want to sell me the car. His customer service skills were very poor in my opinion. I would not recommend Rides Unlimited to anyone looking for a used car. The car was WAY overpriced anyway!

Professional contact. Unfortunately, found another car.

Very honest on phone about there cars

Never went to look at the car that changed my mind on that car dealership got back to me right away we're trying to be

Clowns. Sent two emails that were canned and made no reference to what I asked for initially or after their first canned email.

Was pretty prompt in getting back. Issue was car was approx $500 over price and vehicle had high miles "without good maintenance records" so I was willing to take same day if negotiable to drop price by $1000 (in anyway we could figure out) but no interest even after weeks later vehicle still not sold. I'm sure if was a bit more negotiable or creative, we could have made a deal, but not much interest so I moved on. This was a car I was willing to buy as I have am a Sienna Enthusiast but I am also a realist and know that not much history mean surprises.

Jorge was a pleasure meeting and to do business with very laid back place not pushy whatsoever and I’m enjoying my truck

My purchase was very easy they even stayed after hours to complete my purchase the staff were very nice

Quick to answer all my questions.

Avoid this dealership at all costs! Did not stand behind the quality of the vehicles. On March 17 I purchased a Subaru Forrester for $7200 cash. On April 8 as I was driving home With my eight-year-old daughter the vehicle burst into flames. Thankfully I was able to quickly get my child out of the vehicle and And away from the interstate to safety. ( Not that that prevented her from having nightmares for weeks). I’m grateful that after calling 911 the fire trucks and police officers arrived on the scene quickly to put out the fire. I called rides unlimited and I was Given an apology and told that they would be sending a tow truck to grab my vehicle and bring it up to the shop to have it looked at. I was trying to include the details of all the interaction that I had with the company, but unfortunately I’m only allowed so many words on here. I did not Receive a message from the owner till April 27.Many broken promises and 53 days Im still without a vehicle and over $4000 in repairs.

I was told the car was sold unfortunately the car is still up for sale that’s just isn’t right

Very honest about the car

difficult to deal with. thought had a deal then dealer disappeared for several days then came back ready to make the sale again- no thanks!!

Was very nice but didn't buy the van

Good

Not pushy at all. Really laid back just let me check out the car and test drive without having someone breathing down my neck.

The dealer was wonderful people friendly environment easy to talk to very good experience

Excellent

Very good dealer

The guys here seem very honest and helpful while assisting me with my new car. Service was straight forward and quick. Thank you Rides Unlimited!!!

Great purchase Dealer was polite very knowledgeable about the vehicle and price was everything I was looking for. Car clean and quiet

Quick response from the dealer. Truck was sold very quickly.

Good experience no hassle dealer

Dealer was great having look over the vehicle and test drive. No hassle at all. Great experience but was not what we were looking for.

I had a prompt response, and a detailed description of the vehicle. I thank you.

Cordial response via email.

This dealership cares. They want you to have the best experience and they are super knowledgeable, professional, with incredible customer service. Especially for out of state buyers!

Rides Unlimited was incredibly great. They contacted me and I set up an appointment. Jason was so patient and good to my daughter, a first time car buyer, and myself. He really took the time to tach her a lot about car buying. He had us take a test drive and let us have a lot of space. What a Gentleman!

Very fast response to my inquiry. Thanks!

Contacted me quickly and let me know that truck had been sold.

They did not respond further after I submitted an application for a car I saw they thanked me for submitting but nothing after that.

Karl & Jason are the most attentive detail great down to earth people experience thank You

Good response time in getting information on the vehicle I’m interested in.

Answer messages on time. Good service. Amazing management and awesome sales guys.!!

I’m widowed & 6 weeks after my husband passed I purchased from Rides Unlimited. I just made 2nd car payment & car needs $1800 worth of safety repairs to drive it. Brakes are bad, ball joints are bad, steering wheel vibrates. I don’t believe any servicing was done by dealership prior to selling me the vehicle. The salesman was very nice & assured me if there were issues it would be addressed. After multiple attempts to contact him, he is still unavailable for comment! Save your $$$ & don’t do business with this dealership.

Dealer responded right away.

Dealer was helpful, however I was really not interested because unit was equipped with a V-8.

extremely helpfully and willing to go the extra mile to assist me

Good

I have not been to the dealer yet but I received a call from the dealer and he was very professional and answered my questions

Good

They responded with an email, which I responded to and left a voicemail. Never heard back from them. Took my business elsewhere.

Got back to me quickly but I still had some unanswered questions.

The guy Dennis was great.

Helpful and responsive.

Really can't rate them. I contacted, they messaged back. Viehical wasn't on the lot. They said it was being repaired. I moved on.

Very good dealer

A great experience with the dealership, and more specifically with Jason. I purchased a car from out of state...Jason was professional, timely, and worked hard to keep me informed from the time I made the purchase, to transport pickup and thru delivery. Will definitely consider Rides Unlimited in the future.

They got back with me as soon as they opened up the next day

Great very nice sale man

They were very helpful and friendly. The car was not what I was looking for.

Fast response.

Started off by not calling me back. Upon my second call they changed the price. I really wanted the truck but in my opinion this place is a shame. Giving them 1 star only cause I have to, to complete

Told dealer I was coming to check out multiple trucks at 3 pm. I drove 30 min with my mechanic to look at the trucks and nobody was at the business. I called the number on the door and nobody answered. I left a message and waited 15 minutes and nothing. Poor business.

They were polite

I added my own personal message not just the stock one and they sent back the generic computer generated reply when my message warranted a personal touch.

I haven’t actually made personal contact with the dealer but they were quick to respond and gave me all the information I needed! I’m basically shopping again for I haven’t sold my vehicles yet!☝️

I called the dealer to inquire about the truck and was told that the truck was in the shop for some front end work. They told me to call the next day to make sure that the truck was available for a test drive. I did not follow up until 2 days later and was informed that the truck was sold. They were very courteous and polite.

Good experience

Quick response.

fast response, friendly customer service.

Helpful

Will shop with them in the future

It was a smooth transaction! I asked Karl to hold the vehicle until we could see it. No problem! We got there, and he showed us one fault light and approx cost to fix it. Very up front. He allowed us to take our time test driving it. There was no pressure to buy it, but we thought it was a good deal. Vehicle was clean and ready to drive. It was exactly as described. Purchasing was very quick! I would recommend this dealer.

Contacted them multiple times about purchasing the jeep and heard back Only once . They had no drive I. Trying to sell their jeep

Pleasure to do business with, Jason was straight to the point and very helpful.

So far very well Jason been very helpful

Karl and Doc were very helpful and made this transaction smooth and enjoyable! I would definitely recommend them ! Thanks again guys!

Great customer help

Good response time sadly the car I wanted was sold before I could go see it

It was a great experience

They contacted me and got me the carfax history but I had asked if the pistons and rings had been done on this car and they never answered that. The B8 A4 was known to have an oil consumption problem and Audi actually had a class action lawsuit filed against it for any 09-11 A4. They tend to burn alot of oil when they approach 60k miles or sooner. The piston ring supplier to Audi packed the wrong size ring when Audi was building the motors.

Great service, Great deal. Bought vehicle.

Was a pleasure dealing with ride unlimited

Reponded in less than an hour

2nd purchase with rides unlimited. Nice to work with.

I drove 2 hrs to purchase my car. Before I went, I asked what the "out-the-door" price would be. I only had $4500 from insurance to purchase one, I wrecked my car a week before my father died. So I obviously didn't need the run around. The price quoted over the phone was almost exactly what I paid. It's not a flashy car lot, not a huge staff. But I found the owner friendly, and straightforward. I wasn't hounded to purchase anything, which I appreciate not being followed and pressured.. I went in, test drove the car I wanted, paid and was out the door. Ive driven it through a rainstorm and today a snowstorm, it handles great.. I love my car

I liked the truck.it was purchased at nearby auction.detailed, brake pads put on, on the lot, as is..so few words spoken by staff,.

Great speedy response and polite

Nice experience

Very quick reply with all of the requested information.

They have a very "we don't need your business" attitude. Kind of off the beaten path, the building lies in kind of an industrial alleyway. I had a poor experience, I drove 150 miles away to purchase a car and they were not able to handle the paperwork from my personal bank and my bank did everything they could to get things closed. Furthermore upon calling before picking up the car which I had presumed to be a closed deal I learned they sold the car to someone else a day before I told them I would be there to pick it up. This is poor business ethic as all they needed to do to address any concerns is call me at the number they had on file as well as the loan officers number which they also had on file. I would not recommend working with them as they do not put forth the effort to work with you. They have a very "we don't need your business" attitude.

Spoke with Marty. Very honest and straight forward.

Quick response and attentive to my car search.

I received a call immediately regarding a car I saw offered for sale. The gentleman I spoke with was very friendly and informative about the car.

Original listing price of vehicle was 1995$ planned on purchasing this week and price has been raised to 2995$ very unimpressed

Got back to me quick but I am new to this site and had no return info to respond

Very friendly gentleman that greeted me at the dealer. Unfortunately the vehicle had a deposit on it. But I had a good experience with the staff and they said they would contact me if the sale fell through.

Yes they got a hold of me but never got back with the answers to the questions that I ask.

The sales guy was nice and friendly. They left me to walk the lot by myself. Was considering a few cars. I was disapointed in not getting a reply to a message later online on car gurus asking them more about a specifics about this car on the lot.

Good serves

I did not purchase from them because I chose to buy a newer truck, but the worked out a very good deal for me.

I heard from the dealer within 2 days.

Good team and great price!

Great place to shop for cars

Marty was pushy and a liar. He confirmed that the car van would be ready to go then when it was time to drive 2 hours north to view the car it was not ready. The last straw was when Marty told me I could kiss his ###. He then went on to text me and justify his remark to me saying, "I am 50+ years old and if I feel the customer is deserving enough I will say whatever I wants to that costumer." He included in the text that the van which did not have a working door because he ordered the wrong part to fix it, was still available if I were interested. This man needs fired and prayed over.

Terrible.they had me come from Markham I'll to purchase a 2002 Ford explorer.never did the ad or the be sales person say that the truck needs a motor very unprofessional.

They had it listed for many weeks as a Platinum. They had no pictures. They kept asking me about financing. Pushing to buy, still unseen. Finally got pics and it was a FX4.

Response was fairly quick. Unfortunately, as is seen many times on sites like these, the vehicle had been sold, but was still posted.

The salesman was very good he was helpful and was great to work with. I then was contacted by another individual two weeks later from rides unlimited I thought about asking me about my experience was he was a jerk rides unlimited must have lost the copy of my drivers licsense an insurance card because they did not forward it to the lender. So they did not have all the paperwork in order no big deal right well this person started off very arrogant and pushy saying if I didnt get him the information right away he was coming to get the car mind you this was in the middle of the day while I was at work so Im not able to just comply with his demands and he was not very willing to contact my insurance to resolve the matter so I contacted my insurance later explained the situation and the they took care of it from there but I guess that is the service you can expect from a rinky dink used car lot who thinks they are bigger then they are I will never go back to rides unlimited again good deal or not.

Very professional, but decided to not move forward with this facility, based on the "type" of vehicles most prevalent at this dealership.

Purchased a car from dealership, from the owner to the sales staff , made me feel at home, would definitely do business with them again

They have good service

Quick response very helpful

Great

Friendly service

Don't buy a car there. The test drive went OK. When I got the car shipped the check engine light was on when I got it, the shipper confirmed it was on when he picked it up. After we checked the code we realized there was something wrong. The engine has a serious problem and needs to be completely rebuilt. I bought the car as-is but didn't get it as-it-was when I bought it. I checked with the dealer and they told me at first they would help me. After a while I realized that was all talk and I am on my own.

Straight forward and prompt

They did have some nice cars but they needed work. Nice people to work with.

Quick response thanks

I heard back pretty quick but the car is in the shop with no explanation of why or when it will be done. Still waiting to hear except that that means I probably don't want to buy it. 11/11: Still waiting. 11/16: Still haven't heard back. I'm ready to buy something, I guess it's just not going to be from them.

Dealer was honest didn't rush me or pressure me to buy !!!

Nice dealership , vehicle was kot as nice.

They stayed late to help us out, we were coming from 2 hours south. Answered all our questions, worked quickly and efficiently. I did not feel rushed even though it was late. The car is great and extremely clean. He immediately pulled up carfax and contacted the previous owner when we had questions that he couldn't answer. All around, Dennis was extremely polite, easy to work with and we walked away with exactly what we wanted.

The dealer responce m quickly thanks

Nice man. I went to see two cars. This one was pretty beat up, but he did have another that was in very good condition that I test drove. I was looking for a leather interior, and the nicer car did not have one.

Very easy deal..great guys and I got a really great truck

To expensive price , 133500 miles 10000$ 7500 $ I got cash ...

Helpful, willing to deal, reasonable price.

I inquired if the check engine light was on in the vehicle...and the response back to me was "yes, we still have the car". Needless to see there was no need for further communications with this seller.

Car was already sold when I contacted the company.

Total scam dealership. At first glance it looks like a 3rd hand dealership you shouldn't trust (should have listened to my instinct) but the employees will make you feel welcome. I purchased a conversion van from them 2 weeks ago. Before even accepting the vehicle they had to repair the bench seat motor in the back and the car battery as well. On my drive home the brakes were rapidly pulsating. I took it directly to a mechanic who told me the brakes were so worn down that the rotors were ruined from using brakes with no pads. 600 dollars later after replacing the brakes, hoses, calipers, and a lube, I figured the car would be good to go....Not but two days later the starter went out on me, at first I thought it could be the battery and I had it tested at autozone, they saw a crack on the battery and told me it failed their battery test. I then took the van to the chevy dealership and they "highly" recommended that I replace the serpentine belt and shocks since they were both unserviceable. So after a grand total of 1600 dollars later I now have a safe and working vehicle to drive. Do NOT buy from this dealership!

Good guys easy to deal with and got the truck

A very pleasant buy. Jason was great and helpful. He was straightforward and kind, and I never felt like I was being taken advantage of (which is wonderful and so rare for car salespeople). He was not pushy; on the contrary, honest, helpful, and nice. I am very happy with my purchase and I would happily recommend them.

Didn't call me to tell me the car was sold. I travelled 45 mins to get there.

I delt with a salesman name Adam he was very to the point and friendly.He did not push and answered all my questions. My purchase was pleasant and simple.