Rick Case Hyundai Duluth

The sale representative Mr. Marcellus was very nice and helpful.

Very responsive

Great

Excellent, pulled the car off the showroom floor for a test drive-contacted me afterwards for a follow up.

Do not trust this group. Tried to buy the 2002 Tahoe last Friday when it was advertised for $6,991 + TTL and a $799 doc fee. Wouldn't sell over the phone, Marcellus said had to do it face to face, so I drove 3.5hours the next morning. Drove the truck and although there are lots of issues, agreed to buy as is. He brought out the extensive "as-is" statement, saying nothing had been fixed nor would be repaired, sold completely as pre-auction. He then produced the Bill of Sale with an extra $899 reconditioning fee, which didn't corrolate with the previous "as-is" with no repairs/pre-auction. He agreed to remove, then Steve Fricks(Sales Manager) came back to tell me that they couldn't sell me the Tahoe due to the fact that the person who traded it had not cleared their loan department. Next day it was listed $6000 higher and Fricks gave me the same story on Monday. Complete lie.

Salesman was very helpful. He answered all my questions patiently. We just couldn't agree on price since they have a no haggle policy.

I was coming to test drive this vehicle but was told it had sold on same day I was scheduled to test drive it ‍♀️…ok. But…I did get a 2023 Santa Fe Calligraphy… So it wasn’t a total busted visit

We had financing done and over with price was perfect…… we received the buyers order telling us an extra $2,495 and and extra $900 for reconditioning. Then I explained we don’t need any of that, because of it being an almost new car with 50k miles on it. I was told they will not take that off and that’s a culture thing lol…. So a really bad review for a really bad scheme they tried to throw into the price of the car. This is the reason people buy online now because of crooked dealers like this one. Buyers beware and make sure you check your buyers order because it happens everyday for no reason. Just sad.

Great customer service very helpful and informative

Cesar was amazing and helped us get a great deal. The car was clean and just what we needed. Everything was quick and easy.

Great

I had a very hood experience!

Responded promptly

Great salesman,keeps reaching out even when I don’t respond

This purchase was a very smooth process.

The salesman w0a0s extra nice 0nd informative

Would definitely recommend this dealer. Very professional, gave more than a fair trade in offer, walked out with a monthly payment lower than we had hoped for…plus warranty and roadside assist that weren’t expected nor had to pay for!

Salesman tried selling me a car I didn't want just to get him a sell I won't ever deal with them salesman was very pushes

Great customer service!!

They emailed me promptly and also received a follow up email from a manager.

Never could make it to see them. They were as helpful as possible over the phone.

Had a bad tail light (coming off and on) before leaving the dealership. Salesman said to bring it in the morning since he could see what it was doing and we had not left the lot yet. Next morning after waiting over an hour they said nothing was wrong and we left. Next day I pulled it apart myself and saw all the corrosion and bad bulbs, they had never even look at it, much less pulled any bulbs out like they said. They had our money (as is) so why try to actually fix anything? They could’ve said “sorry we’re not going to look at it, it’s on you”, but the lying and wasting our time is what was wrong and only served to solidify dealers bad reputation over all.

Very nice atmosphere. Thorough customer service and knowledgeable finance person! Adrian was helpful and polite. Bongchoi took the time to make sure I got the very best financing. I'm working on my credit so that was so valuable to me. I highly recommend them.

Always got back in touch with me.

Great

This people are crooked they know all the loop wholes I purchased a 2012 Nissan Versa CVT it was malfunctioning from the first day called then they claim a manager was going to call me back waited nobody call me the sales agent name Steve lie to his guts that nothing wrong with the car after I drove out their lot they do not care I almost got into an accident because the car needs a new transmission mind you I just paid $4315 dollars for this car they refuse to help in a way they just want their commission the car is in my driveway useless now I have to pay over $ 2000 for a transmission they are crooks if you buy from them be wary they will scam you in a heart beat.

They were really fast about talking to me and selling me this car.

Was not pressured. They called to check in when we couldnt decide and wasnt pushy at all. Great place

Only talked on phone, but was very helpful.

Great

Professional service. Great deal on the car. Highly recommend

Excellent service

They were very low key, easy to work with, and fair. Very positive experience.

Very pleasant experience. I chose to not buy at this time and received zero pressure or pitch to buy. My sales person was cool with the whole deal. If I choose to look at Caddys in the future I’ll stop here first.

Purchased car then a mknth later was rold financing felk thru and they needed car back...

Very good customer service, Franklin the salesman was very good and nice

Great experience all around!!!

These people will work with you. They are a business so...in other words they are trying to make money, yet they are completely aware that people want and need good deals. They have ton to select from. The dealership is super clean on the inside. I live 45 minutes away and I had the car delivered to me. Veronica was really nice. Negotiations were not hostile or uncomfortable at all, which is extremely important to me.

The sales person whom I spoke with was very assistive. However, the vehicle was sold before I was able to get to the dealership.

Good experience with salesman and finance. Good warranty is a reason to call Rick case hyundai for used and new cars.

Great to have such car shopping opportunity!

Good

My experience was really good I really would like to get this Cadillac

Called right back. Was helpful and informative.

Great people, friendly and easy to talk to. They made the purchase of the vehicle very easy and the warranty they provide for you is outstanding. I'm very glad I came to this dealership.

Provide me with information about the vehicle, invited me in to have a look at the vehicle and stayed in touch.

Was contacted in timely manner.

Did not buy the car I inquired about, but did buy an even better one they had not listed yet!

The overall experience was good. However, I was promised car mats and I have yet to receive them.

Someone reached out very quick they were friendly knowledgeable and helpful

Great!!!

The car is sold out but got a follow up call asking for my preference what I am looking for.

Very helpful and professional will contact if needed again

Awesome

Good dealership, not real pushy

Voranica is a great sales person and very helpful

Very efficient.

The staff was professional, they didn't give me any pressure. I will definitely go back.

Purchased last night, EXCELLENT experience!

Pleasant and professional.

Prompt, courteous service with good follow up.

Good personal follow-up on vehicle being considered for purchase.

Had one contact and a few missed telephone calls understandable just don't see a lot of effort

Was lied to about the car being available when it already sold. I called them several times about my car purchase only for them to tell me they would call me back. Which they never did call me back. They kept telling me the car was still for sale and they would check on my paperwork and call me back. This went on for 4 days and no I didn't purchase a car. This was the worst experience at trying to buy a car that I've ever had. I finally called one last time and then I was told the car was sold in a text message. The sales man wanted me to drive 6 hours to look at a car he no longer owned. This is a awful way to do business.

Great friendly sales staff

Very easy to work with, Matt was a great salesman!

Some sketchiness and lots of haggling. But in the end they did right by me and I'm happy with my car.

Ask for Jeffrey Amofa, he's great! A beautiful new Hyundai Santa Fe now sits in our garage. Great people, great deal!

Dealer still has this car online and I went to see it. When I got there I Was told by multiple people that it was sold several days ago...which is after I sent the original inquiry. they just use this car to get people to the dealership.

The dealer was courteous and helpful. But I wanted 3.3 T, and there was no 3.3 T, so I had to buy at another dealer shop.

very speedy response and helpful

Very very helpful

I received a response several days later to be told the car was sold.

Not good car I wanted was still online but it was already sold

The sales people all responded very rapidly! Only issue I had was they offered same car in January for $14997, when I was looking but waiting on access to retirement money wasn't able to purchase at the time, when able to purchase would not come close to price offered back in January.

Very quick, thorough response.

Excellent experience great team to deal with. Emmanuel kwon and Irvin did a fantastic job getting me into a nicer newer car. Thanks guys

Didn't end with a happy result. Over priced. Interest too high. Didn't give me a discount even though the salesperson knew it was a used/demo car with 200 miles on the vehicle. Wouldn't let me return the vehicle. But, will give a One star for personality.

The dealer responded promptly

They responded to my initial inquiry. I asked a couple of follow up questions and they never responded.

Very good response to me

Too many hidden fees. They wanted me to pay taxes on the car at the market price not the price of purchases.

Were quick to answer tho vehicle I was interested in was sold

Emailed back promptly!!

The dealer agent was great, however too much compared to other dealers. Some dealers say call for best price while other dealers really show you their best price and the cars are GONE quickly.

Extremely helpful, went the extra mile to give me the best quality experience

Vehicle was sold but still listed on your website

Kelley was the sales agent I worked with. She was very pleasant and easy to talk with. She worked hard to get me the answers I needed quickly and was very accurate.

Quick response

I would never shop there nor would I advise anyone I know to the price of the car on car guru's wasn't the price they tried to sale the car for I found the Sales Mgr rude he acted as if he was doing me a favor I reminded him there's car lots up and down the entire street and I will be buying a car from another lot.

Very good

Great price on vehice, salesman was very helpful. Vehicle we liked was already sold but would recommend Rick Case to others.

The vehicle was not there after traveling 268 miles to see it. I was told it went to auction. It is still on car gurus website as available.

Terrible bait and switch price experience. Advertised one price, but tried to collect $599 documentation fee plus an $899 processing fee in addition to other small registration fees. I understand dealers imposing a documentation fee which seems to be common now in the industry, but it should be reasonable. The sales manager, after a great waste of my time, imposed the old stall tactics, could not explain the need for the processing fee. Very unscrupulous. I would never consider returning to this or any of their other dealerships.

Good price on Promaster van ($21,790), and dealer responded quickly. But found out they wanted over $900 in dealer & doc fees (+ title tax), so out-the-door price was $24,500. Whoa. I had an appointment to see it on Friday, and negotiate a deal, but my Sales Rep told the van was already in process of being sold. Turns out it wasn't, so rep called back... she said it was the wrong car. I then spoke to a Sales Manager on Fri night, he said their best price "out the door" was $24,400. My original budget was $23k, and I went up to $23,500. I was then told to come in Saturday as the best deals were done "on the floor". Turns out they weren't. After talking with 4 different people, and waiting over an hour, the lowest they would go is $24,300, and only if I used their financing -- so pretty much their internet list price + all dealer fees and taxes, less $200. Then they raised the online price of the van from $21,7k to $22,7k, because apparently there was now "activity" on it, and it was priced "too low" before. Really??! I understand they don't want to lose money, but was disappointed in these tactics -- unreasonable "doc stamp" fees, raised the internet price on the van while I'm sitting there at the dealer, and wasted my Saturday to come to their lot only to find out they weren't willing to deal/negotiate at all. I have since found several other Promasters for less, and from dealers who have no or minimal "doc stamp" fees.

Gray Service. Kept me informed.

Made a deal.

Did not give me the info I needed. Way overpriced.

Contacted me right away. However, I found another car with less mileage and purchased it from another dealer.

Great

Exceptional customer service. Mgnr Owens and sales person Regina made me feel welcome. I did not close the deal but will check back in.

Made arrangements to purchase vehicle and drove trade in vehicle overy 200 miles one way and car was sold. Sales person sent me a text with disappointing news. Called GM twice still no call back .added a,total of 400 additional miles on vehicle I am trading in.

Outstanding

Great customer service!

Very cold and rude...

Great experience.

Very good responce. Just didn't have the vehicle I was looking for. Jim

Cool

Good

Good

Overall excellent experience

Very good staff!

called very quickly.

Visited the dealership NO ONE ever came to talk to me!

This place was awesome. They were very flexible and gave me many payment options! Deshannon was a great sales man and made it easy for me to make a purchase for the vechicle that I wanted. I didnt have the best of situations but they still made it work for me. Casey the financing guy was awesome too :) thanks guys

made me drive for nothing

This dealership does not honor their internet sales!! I'm in Louisiana and we made a deal by phone. I gave them my credit card info to hold the car and, as agreed to, I overnighted the cashier's check. The next morning the salesman called and told me they'd sold the car to somebody else. The sales manager told me they don't hold used cars and the first customer to pay gets the car. I was at a disadvantage the whole time because I was out of state. They wouldn't even reimburse the $30 I spent to overnight the check!!! Don't waste your time with Rick Case. Give your business to an honest dealership.