Richardson Chrysler Jeep Dodge Ram

Said he would get back with me. He never did.

Will only buy from this dealership! Amazing group that treated me well and were invested in finding the right vehicle for me

I and my wife we had a great experience, we got the car with no complications.

Responded several times but would not negotiate kinda pushy in the end, no thanks.

Got me the information I wanted.

I was told that I needed a co-signer. I got that I never heard back from them after numerous messages; if my credit is that bad they should tell me something. No feedback

Pre-owned side was very unhelpful and unprofessional, lowballed me on my trade and used my disability to discriminate me and assume I'm too broke to make my payments and not even try to earn or get my business, the 2018 Jeep Grand Cherokee High Altitude I was looking into getting was sold to someone else all because Byron was ready to go home that day and didn't feel like working out a deal.

I was an out of state buyer and was ready to purchase the initial day I found it. I spoke to them and informed them my brother in law would be going there to look at it while I was driving in from out of town and they said cool. Well, he gets there and they tell him the car isn’t at the dealership and it needed some maintenance (which was news to me). They told him and myself they weren’t sure when the car would be ready or when it would be back….I’m about 3 hrs into my 5 hr drive at this point…. I was more concerned about buying the car and not when I can actually pick it up. So, I give him all the info he needed as far as my trade was concerned and he said he would get back with me with the numbers….Long story short, he said he got busy and forgot. He took until till mid afternoon the next day to get back to me. Anytime I texted him, atleast 2 hrs before a response if at all. If you don’t have to buy here, I wouldn’t. Save yourself the time and the headache…..

Great customer service

This dealership has a Club Plus add on pack for almost $2000.00 that Car Gurus doesn't show the price. So its a leader. Designed to get you to contact them and get into the dealership and then all of the sudden if you are not paying attention your price has gone up almost $2000.00. I contacted the dealership and IT IS NOT an option to do without this add on. Padding the price as most items like this are marked up 150%. Plus the experience that I have had with Chrysler service departments is the worst in the industry.

Good

Had a great experience with my online shopping experience and purchase. I spoke with several salesmen and managers including Conner and Adam. They were prompt with responses to my questions and always returned my calls, even on their days off. Adam especially helped me deal with an online information problem and advice. Very open and fair with my trade-in. They have made it an easy and trouble free transaction. I wouldn’t hesitate to recommend for their helpfulness, responsiveness and fair, courteous dealing

They were great! Answered my questions quickly and responded timely. Even delivered my vehicle. It looked even better than the pictures!

Very courteous

I was told the night before the truck would be ready the following day at 9:00 am Guess what-drove 90 miles and it had not been touched! My time is valuable also!

I was contacted to set up appointment to see the vehicle within minutes. The salesman was very courteous.

Staff keeps in contact and is willing to give mobile/home phone if you have any questions, overall great experience so far and i would definitely recommend coming here to look tor a vehicle

Great response tanks to mr juan for all the efforts that he put to his work

It was a great experience, our sale person very polite and helpful with our purchase.

Excellent service department. Costs are online with or lower than other shops. Very knowledgeable people.

Good sale Department

Very good

Great response. Very courteous.

Yes they contacted right away

Was contacted by a salesman who was very nice and very knowledgeable .I went with another dealership but highly recommend

Excellent salesman and finance person. Very easy transaction.

Great place great service, great price. Took the truck home.

Omar was great help

Great experience

Niiiice

I was working with the salesman.I gave all my info I didn’t hear back at all and then out they sold the jeep

Very nice and helpful

They were very helpful

Beware**Scheduled an appointment for 1hour later and when I got to the dealer the car was already sold. Dealer had confirmed earlier that it was still available. Drove 40 minutes to get there and it was already sold.

Awesome customer service! Quick with responding ! And most importantly of all they are looking in your best interest even if it’s not getting the sale ! Highly recommend. When my credentials are up to par I’m definitely coming. Back

Great experience, I bought the vehicle. The best car buying experience I've ever had.

Very friendly. Corresponded through email. I would shop again with this dealership. Just decided to go with new car instead. Thank you

A very pleasant buying experience. Appreciate Danny’s help in closing the deal. Thanks!

Good communication

Got an email response reasonably quick and was offered lots of info and options

They contact me couple day later by then it was sold. That’s the second time that’s happened with them

I told him I’d be back to buy the car tomorrow and after I left he calls me saying he sold the car.

Great response

quick professional response

Attentive sales staff and manager. A shout out for Addison!

Received an email upon inquiry but no response after multiple follow ups.

Great experience. Friendly, professional and courteous staff. The sales who assisted my purchase, Murphy, was very helpful and took time to make sure I got all information and questions answered. They deserved to be supported.

Very respectful and interested on my business thank you

They were great to work with. Super friendly fast easy buying process.

Terrible experience. Bait & Hook thing they tried to play. Said the car I took off work for and drove 2 hours in the rain to go buy preapproved for needed a new battery. I was there for almost 3 hours and never saw the car I came for. I was told the day before they had several just like it. No that wasn't correct. All they tried to do was put me in a more expensive vehicle and give me the run around. I ended up just walking out.

It was a great experience! Great sales and finance guys!!

I drove over an hour to this dealership to look at a vehicle that they confirmed was there. When I arrived the sales rep walked back and forth pretending to look for the vehicle. They came back and told me it had been sold in the days prior.

I had a great experience with this dealership. I found them to be fair, honest, credible, professional, and extremely customer oriented. I highly recommend this dealer without any reservations.

They responded quickly via email and I had questions about the vehicle. I asked what size was the lift kit and the rep told me 6 inches. That was too high of a lift for my family so I had to pass. Then I got another email from a different rep stating the lift was 2 inches. I went to look at the vehicle on a Sunday and it was sold by Monday. If I was given the correct information initially, I could have put an offer on it. Not sure the internet reps are that familiar with the vehicles on their lot. Very confusing for the customer to receive multiple replies from different reps.

Terrible , they messed me over twice i had gotten approved for this 2015 and what did they do? Sell it the day i went to go finally get it and didnt even tell me , i then tried getting the 2016 model they had and the same thing happened but worse , had me waiting in the morning saying “we are working on it” till eventually they also told me they sold it, they value money more than anything else terrible business practices , not only that but once i was working with someone to get the car they started showing some other guy the car too! Ridiculous !

Tried to upcharge...hard pressure sell....sales manager talks down to to and has an attitude. Don't recommend

They were quick with a reply and very eager to assist me on my purchase of a vehicle.

Dealer made contact and I visited. Great experience so far.

They reached out to me to make sure I knew about the vehicle i inquired about. They congratulated me when i found a vehicle somewhere else and asked me to let them know if they could help.

Polite and professional, they were very responsive to all my questions and very willing to work with me.

Process was quick and easy. Friendly people.

Larry was my sales representative and he was Awesome sauce along with being (FFC) friendly funny and courtesy.

They made sure I had all the information I needed to make a decision. I'm just particularly indecisive, but they completely understood my situation and encouraged me to contact them, should I need to, in the future.

Reply very quick

Good service...

They made the appropriate followup calls.

Professional and worked with me to achieve the pricing I was looking for.

Dealer was courteous, but refused to adjust asking price to meet my budget.

Great customer service!

Great

I had things in writing and on tape of something I wanted fixed . After the paperwork was started it wasn’t honored . I did get to take to my mechanic before making a final decision at least . The finance manager was the best one of the bunch . I have to replace the struts but because the price was low I kept it . Still crossing my fingers I made the right choice . This was stressful

Responded immediately thanks

He gave me some good suggestions

Worst experience that I have had in 60 years of buying cars! They would not honor advertised terms and it took nearly 3 hours to get to the point that I tore up the check that I had written to purchase the car! They ran a credit report without my permission and I was paying cash for the car.

Didn't end up buying a car here, but they got back to me immediately.. Great communication, I myself was just a little too late...

they was very quick to answer and curtious to me and the gentleman was verry informative and profeaional even though i didnt get the vehicle the man was very helpful

bought it,,first rate

Everyone was helpful and friendly.

It was a great stress free experience. Thank you to Larry for his professionalism and low pressure sales tactics.

Great! Responded to my inquiry quickly. Very professional and courteous

I was contacted by the dealetship after enquiring about a 2013 Dodge Ram 1500 quad cab that was listed on the internet. I agreed to come in to view this vehicle only to be told multiple stories. I was first told that the truck wasn't on the lot, next I was told that it was on the lot but they can't find the keys, after asking if I could just see the vehicle after driving 40 miles that night, I was told the vehicle was looked up because it was being inspected bevuase it was new in the inventory. I was then show a truck 2 years older with the same miles for more money. I would not recommend anyone shop this dealership. I gave them a single star because that's as low as you can go.

The internet manager contacted me and assigned a salesman according to my own schedule, they work really good with me, the car is great. I buy it.

Very attentive online customer service

Made sure they stayed In touch with me even after I didn't purchase a car

Good

Would not visit again. Immediately discounted vehicle after leaving without purchasing. Not impressed

Dealer responded very quickly and was very helpful but I decided to buy a vehicle in AZ where I live. Thanks !!

Awesome!!

Bait Cars. It would be wise to not trust anything they tell you. They use bait cars. 2010 Challenger RT 54,000 miles for 16,490. Drove out to get the car. They claim it was sold already and tried hard to get me to get another car that had more miles on it but was almost 7,000 dollars more then the car they had that they claim had less miles. After dealing with them I had a friend of mine call and inquire about the car as well. They kept reassuring them that the car was there. Even said they where looking at it. Drove out and the same game was played. BAD DEALER. Don't buy from them.

Great service from start to finish

LV Elder (sale guy) provided outstanding customer service, he was more into getting me the car I want than the sales/profit. Mr.Deno Moore, sales manager was very transparent, calm and cordial. Best experience ever at any dealership. I am one happy Chevy Malibu owner. Thank you Richardson CJD team, I really appreciate all of you. HAPPY HOLIDAY TO YOU ALL. ola.

Avoid this dealer! Made me drive 30 miles for nothing. I emailed them to make sure they still had the car I wanted. They said yes. I scheduled a time to come see it. and drove 30 miles. After a lot of wasted time they admitted the car wasn't there and tried to sell me a newer one for over $6000 more. It looked like a good deal and I would have bought it anyway except on further inspection I found the salesman was "mistaken" about the year model and mileage. The "bait" car was listed on Cargurus for $2400 under book value. The "switch" car was $6000 more and spot on book value. No deal even close to comperable to the one I came for.

We bought this truck over the phone, but the GM of Used Sales wouldn't talk with me and let a woman who only had been there 3 months handle the sale & she didn't know anyhing. She said the vehicle would be ready that Saturday by noon (purchased on Wed eve) and it was nowhere near close & my husband drove 4 hours to get it and there were more scratches that she ever mentioned (I specifically asked about all minor dents and scratches). They are suppose to deliver it today for free, we shall see!

It was a good experience...

Called me several times , at this time not buying

Very honest about what was on the lot and available drive times

Dealer refused to sell me the car due to extra time required for paperwork. I am currently deployed with the military to Afghanistan and they were unwilling to send the paperwork via registered mail for me to sign even though I had financing already arranged. NOT MILITARY FRIENDLY. I do not recommend.

Used car area had a nice BMW posted and went to look at it. The car was hard to start and shook violently. I was told that's OK it was being picked up by the BMW shop to fix. The staff was very young and not knowledgeable about the cars at all, wondering if these were cheap summer hires? I won't be looking at cars from them again, don't trust them at all.

They scheduled the meeting and car was sold before I could even reach. So disappointed. Luckily found better deal than this dealer.

Pleasant and attentive.

Know what they are doing. Fast support. Good deal on my trade in.

Very easy to work with. Thank you

Dealer placed an ad online with a false price. Contacted dealer, who then took the ad down, and confirmed actual price, double what the ad said. When I confronted them they said it was a simple mistake but when I told them I wasn't interested in the vehicle they re posted the same exact ad under the original wrong price.....bait and hook much?

Although we selected a jeep at another dealership, the sales manager and his team at Richardson were very friendly and easy to deal with. I would recommend this dealership.

They got everything handled in a timely manner and we were able to pick up the car that night.