Rich Morton Mazda

They was very patient with me during the vehicle purchasing transition. I look forward doing business with them in the future. Thanks so much 4 everything Sean you were awesome!!!!!!

The dealer was willing and ready to work with customer. Returns calls promptly

I was told to meet a sales person. I went to see him. He seemed surprised about this appointment. I suspect that the administrative person never informed him. The confirmation of the appointment included a checking out and a test drive. No test drive happened.

The overall experience was one of the better ones that I dealt with. Even though we could not come to a deal with the vehicle it was still a good experience

Very attentive to my need of a p/u truck. Wade is getting back to on a 2005 p/u they are checking it out now.

Prompt service and fulfilled my request

Terrible. The vehicle had a broken undercarriage and a missing window button. The car should've never been on the lot until it was actually ready for sale.

Great service

Everyone was welcoming and friendly as soon as I walked in to the building at the last hour or so! (Me being a last minute shopper) Great people I worked with Shan, Ginger and Tom whom made the whole process of buying the Pacifica that night fast and easy. The dealership is very family friendly as there was a designated play area for the kids. Overall the deal was completed and everyone part ways happy!

Great! Responded immediately and gave me all the info I requested on the car.

I contacted them through car gurus about a day later I got a text message from a sales person by the name of Ryan, asking me if I had any questions regarding the vehicle which is a 92 Camaro RS. I immediately text him back yes can you provide me with more pictures of the engine and underneath the car to see if there's any rust. 2 days go by I did not get a response so I text him again with a ??. He responded by saying the classic shop was closed up and to text him tomorrow morning. It Quite obvious that he's not interested in selling a vehicle or he's trying to hide something. With customer service like that I wouldn't want to do business with them.

cool

Tried to steal my trade, offered me $57K on my car when I showed them Manheim auction comparables at well over $78K. So with current wholesale pricing more than 20% higher than what they offered on my trade either they are not doing trades (which if they told me I would understand) or they are just trying to steal my trade.

Asked for the list price. Someone called left message but no price. :(

Dealer responded quick with the carfax via email. They had the car ready and clean for my test drive. Very friendly staff and they had some nice cars to gawk while I waited for financing.

Reached out quickly on my search .

Followed up quickly with email and call

No complaints, and Shan Marfani was super easy to work with. The car (used) was super clean and parked right out front when I arrived. I was even trying to make a work meeting in the afternoon, and they had all the paperwork done, etc. right in time for me to make my payment and walk upstairs to the lounge and join the call. Single women buying cars often get typed right in the door, and I was originally trying to avoid a typical dealership because of this/ previous experience. I didn’t end up getting that vibe, so glad I ended up at Rich Morton.

Good Dealership

Even though I didnt end up purchasing from this dealer, they were very helpful in trying to find the right car.

Awful. Never told us car was sold and drove 2 hrs each way to dealer.

Called to check inventory status and the person was going to call me back. Have not heard back since.

Lots of issues here from listed phone numbers that don't work, to emails from unmonitored or incorrect addresses, to lost keys. Was ready to test drive a vehicle but they didn't seem to have their "stuff" together. I'm looking elsewhere.

Good contact Professional, not persistent

My salesman was great, but the advertised price was not even close to the actual price. The dealer added another 2400 dollars for reconditioning to advertised price. They also advertised an engine warranty, is not available on this truck.

Awesome customer service

Very responsive

Hard to contact sales staff by phone and finally reached a sales manager. I found this gentleman to be short and somewhat rude when I asked if he would consider an offer of $20,000. He made no attempt to make a counter offer and simply stated " you won't get this one for $20k ". Because of his tone and attitude I chose not to pursue the matter further. I assure you I was polite in my attempt to negotiate a fair price, but he didn't seem to be interested in discussing anything. Must have been having a bad day.

Very nice dealer and communication is very good

Good experience...helpful sales team

Easy

They were very responsive.

I wasn’t able to follow through with him but he was amazing in my opinion.

They reached out to me and followed up with me ,which was absolutely Great.when I will definitely consider them when I'm ready to buy a vehicle.

Representative was very helpful and welcoming

Did not buy, but dealership was very responsive.

Car had been in an accident that the carfax did not reflect. The radiator and inter cooler was pushed in pretty good.

Didn’t appreciate trying to over charge extra 4,000 on to of the sales price good luck on that sales pitch .. would have had sale if it wasn’t for the extra 3,000 after the sales tax and reg license fees

Mike was a great guy and great to work with!

Going well so far.

Good service, good response, great price, too far away.

They sent generic automated emails which I responded to but never heard back from them. I think this was actually a trend I was noticing in other comments/reviews. This took a car that I was very interested in buying from them off the top of my list to the bottom.

I asked a simple question about the accident history on the vehicle and got a sales pitch but no answer to my question.

Got back to me pretty quick but gave me run around on the truck I was interested in. I had few questions due to mixed information on the listing. Said they would get me the answers on the truck I was very interested in, but never after several attempts. Still waiting on the information. I Wouldn’t buy from them now.

bad experience 2 days to respond

response has been a little slow, but they have been professional. Still talking to them about a car. Haven't been to the dealership as it is over 100 miles away and I need answer to some questions before I make the visit.t

Quick response, but were pc generated responses. Have asked the same question twice with no response

Professional.. ..

Dealt with salesman named mike. Started off with great communication but later was terrible. If it wasn't for another salesman named Mr. Dawson I would have went somewhere else. Currently I'm still awaiting a call back on the other key fob. This establishment needs to do some serious customer service training. Do not use them for internet sales.

Responsive Internet Department, sales staff decent but insistent on pushing the "when can you come in" as part of every conversation.

Even though i didnt buy a car. They were great answered my questions and tried to help me out

Shan Marfani was great in meeting with us and answering all our questions on the Toyota Hybrid we eventually bought after working very well with Emad Khanlarbig on the options necessary to meet all of the financial needs to pay off our trade in and give us the best pricing and financing on the new purchase. Thanks to both of them for their efforts.

Great follow up and help

Overall. They were trust worthy didn't pick me up from the airport as promised but reimburse me back when u got there. They were honest and true to every word .

Deceptive, illusive - not trustworthy. They actually tried to add additional costs over and above listed price to pay for items that were included in the advertisement as capabilities. And then they wanted outrageous extra costs for the state inspection and "dealer prep". We couldn't wait to leave. My advice - stay away and buyer beware!

Very unprofessional. Did not want to make a deal on the vehicle. Had to visit twice before I was able to test drive. Overall very unhappy with my experience.

Person I called was busy with someone else and couldn’t really tell me about the vehicle. Called six hours later and I had already found a truck closer.

Poorest rating possible. Two salesman Dwight antd Eddie don’t know his last name promised to buy my 2000 Lincoln town car that I have for sale on auto trader so they could make deal on the 2017 Lincoln as I told them I could not deal without selling my car that I was asking $17,500 for so they said they would buyer it from me. Yea right scam job. Very poor salesman ship. Dwight checked auto trader ad And came back and said we will buy your car and I said For the $17,500 and Dwight said yes they would cut a check For $17,500 When they pick up the car and will get the title to my trade in. They knew I would not make a deal for the 2017 without selling my car so To make a deal they said they would buy my car. Called and spoke to Manager, Don, when they didn’t show. Called back and said Dwight never said that Believe me Dwight told a bold face lie. Can’t believe that car dealerships have people That are dishonest and scam people to make a deal.

Quick response, accurate listing.

I went with another vehicle but the dealership was very responsive

Excellent. Quickest car buying experience I’ve ever had. Was in and out including a test drive in about 90 minutes.

Great dealership with good service

The dealer replied promptly.

Aaron was excellent. He was very professional and helpful in providing me with information about the vehicle listed for sale!

Great customer service and beautiful cars. Thank you

Quick response told me what I need d to know

Positive response from dealership team

Bill was our salesman, very responsive to all our concerns. Dealer installed New Bridgestone tires, adjusted the parking brake, and changed the oil. We came in to purchase the truck, but the general manager decided to increase the price by $2500.00, citing new tires and "Dealer prep ". Very disappointing.

Slow to get back to me, had to keep calling several times. Also tacked on a $1500 “reconditioning” fee right before the purchase. Spoke with general manager and did not get any resolution. I would have bought the car had they not thrown in that fake fee at the last minute. Go sucker someone else, I wasn’t born yesterday and you give car dealers their bad rap

They are rude and verbally agreed to sell me a car, sent me a tentative bill of sale , then sold to another customer the same day. BUYERS BEWARE!! Dishonest and not loyal to customers!

My overall experience with Rich Morton Mazda was pleasant. I would do business with them again.

The dealer advertise a sell price then they want to add 1400.00 dealer prep fee, bait and switch. Sure they get a great deal rating from car gurus and they go to the top of the search list. This is NOT RIGHT. Mike

The dealer was prompt with a response and very courteous and helpful. I didn't buy this vehicle but that was due to lack of accessories on the car as dealer treatment was fine.

Very Good Experience

Prompt reply and helpful. Gave me all the info I needed!

Bill was prompt and very helpful.

Quick response.

Car was exactly as described. Sales associate was difficult to communicate with, missed a few things and did not follow up. Other associates in registry and billing were excellent.

Andre was an awesome Sales person. He was witty and knowledgeable and worked really hard to get me the best deal. I love my new vehicle it was every thing I expected and more! Only down side was I was told my car was being cleaned however there were crumbs & trash in the console & on the dash.

Precious was great. Very helpful. I will continue to do business with them just for the way she helped. Thank you Precious.

Good to work with, negotiated well, worked in a timely manner to get us out the door asap.

Representative was responsive. Did not purchase because I waited too long and the car was sold to someone else.

My overall experience with getting a deal done was very smooth, my salesman was very professional in getting me in the vehicle i wanted at the price i could afford!

Nice to talk to Mr. Wade

Great transaction

Great!

The car was listed in my budget, I emailed them and the next day the car was listed for $6000 more. May have been a typo, may have been a weekend special. So, I don't mean to imply anything bad. Anyway, no worries. Found one locally.

Very rigid and unwilling to negotiate. Car was priced at a lower rate and has been on teh market for a while and when this was pointed out, they were wuick to dismiss and to discuss price negotiation any further.

very courteous and interested

Very impressed with their quick response.

Very satisfied. They made me feel like family.

It looks like the only way to buy this 1975 El amino for $14,424 is to pay the hole amount out of pocket, I was going to put $8,000 down but i was told from the dealer that there bank might not finance the balance for such a small about and if they did the interest could be as high as 8% to 12% and that's with excellent credit, I don't get it ?

they were to call me back after asking questions about vehicle. Never called back, very unprofessional.

Great place to buy a car. Chirs is a good sale person. The dealership is very professional understanding and spend time with you.

Good to work with,quick response.

Very helpful and upfront about everything. Did not buy car because I was worried about a prior accident it had been in, not due to any negative experience with the dealership.

They were very helpful work hard on my behalf

Courteous and very professional.

I found these guys late in the process. Never meet in person or talked on the phone. We exchanged e-mails but that's it.

Very responsive, provided the requested information in a timely fashion.

I almost had a b-day waiting to get a call,thats after talking to 1 then another--in other words THEY LOST a deal because no one there knows how to do a deal if it's not a laydown!!

The dealership was quick to respond, although I asked for an email response, but, got a phone call instead.

Treated me great.

made me wait , don't offer test drive , or ask me if I wanted to make an offer

Ok, normal type purchase from normal type dealer

Answered quickly & very informative

Told them I was using them and their response was to defend their price rated by you as over priced. Lincoln Signature L for 22777. They then asked if I saw another dealer for less why did I not buy from them..

The car that was advertised was still in stock & there wasnt any price surprise. Very professional & courteous. Great experience.

Contacted by the Dealer and advised the vehicle advertised was not available, then contacted again that the car was available. Found out it was not available????

Although, I did not purchase the car, I felt they did their best to get me in the vehicle (a good deal, for me). No hyper pressure....

Got a good deal, bought the car.

Contacted me right away and were all over me for the sale. I purchased the vehicle and some work is needed and of course no one calls and the one time I spoke to someone in person my slow start issue wont be covered under warranty even though I had the vehicle less then 24hrs...

Professional, Honest & gave me a great deal.

Went by to see the car 2 times. Each time it was being used by the owner for a few days.

I had a great experience with Rich Morton Mazda . I would recommend this dealer to others .

overall experience was ok. my advice is to ask questions before signing any contracts!

He didn't provide enough information. I went to other dealership

Very responsive although I did not buy from them

no issues

Good communication

Deal was quick and smooth. There were no surprises.