Reed Nissan Clermont

Always a great experience at Reed Nissan. My wife loves the 370Z. Thanks Anthony for doing a great job. Anthony Beltran will do what it takes to get the deal done.

They're good they contacted me and call me no problems.

Vehicle was misrepresented. Front facia misaligned, torn seat, both curb side wheels badly scraped, paint flaking.

Horrible costumer service, they check my credit, make me drive 90 miles to buy the car, but when I was ready to pay I was informed that the car that I wanted it was sold in the spot. No consideration for the custumers

Very Professional & friendly people to talk to.

Treated well, car was a little rougher than expected, although it did need to go through detail, it was a pretty good indicator on how well the car was maintained, not well. The salesman was very respectful and no pressure. Would recommend.

Good

The advertised vehicle was not available. The dealer says that the vehicle that I am interested in is a lower trim model and about $4000.00 higher that what was listed in CarGurus. The dealer says that the info on "her website" shows the car as the lower model. This dealer clearly deals with the Bait and Switch mentality. I will never go back to this dealer and I would suggest that you stay away from them as well. I rated this as a one star only because I can't select anything lower.

I actually pressed on this desler by mistake...but a very nice lady called me twice trying to help with a car...they just didn't have a Murano which is what I was looking for

Car was sold upon arrival need to keep updates on car sales overall great customer service

Frankie was awesome

Very friendly. Corresponded by email. Did not buy, but would highly recommend them.

The sales team was great with getting the deal done although the price of the vehicle was $2,000 over what was listed on CarGurus, but I wanted the car ....so

Good response rate. Not willing to make a deal on the phone.

The whole process was quickly completed and the staff was responsive and friendly. The car was delivered to my home and met all of my expectations. Overall, a very satisfying experience.

nice people

Courteous friendly and prompt reply thank you impressed

Very nice over the phone

Timely response

I wanted to buy this vehicle, told me they had it, changed my schedule to go see and buy. Then they told me they didn't have it. I got pissed and then they told me that had it for sale agian later. I basically told them forget it Don't ever contact or solicit me agian!

Fast response. Unfortunately it went to my junk mail

After searching on CarGurus for a few days I found a car that I liked at Reed Nissan Clermont. An email was sent and I received a response almost immediately stating the car was available and to schedule a day/time to come check it out. I went the same day. Service was great from start to finish. I purchased the car and we Love it! I would definitely recommend Reed Nissan Clermont if you’re in the market for a new/used car.

Totally unorganized and no communication whatsoever. Had several people call me and tell me conflicting information. No follow up, no call backs. Not sure how they are still in business. Funny part is i am ready to buy and we would have made a deal.

They contacted me by email and text but I found a car elsewhere.

Good communication !

Great & friendly staff! Knowledge with no pressure

Very nice staff.

Although we'r did not pirchase from them, the response time and communication was great.

Very quick response in regards to my inquiry.

They don’t want to sell you a car; just asked me what my credit score was and when they heard I was low in 500s... wanted nothing to do with me. Poor reps. & Marco.

They consistently contacted me. Very helpful even though I never visited them. Great follow up!

They helped me get into a truck with no credit jason was a top notch sales guy

Dealership had a very good follow up unfortunately they did not offer the car for sale due to their inspection and the car not passing.

I've several follow up calls from them. They really try to sell you a car.

Roxana was polite and helpful during our email exchanges.

After making contact with the dealer and price was quote i wanted the car , dealer had send me info on how to make payment ; before payment was made the seller call to tell me that the car have too many issues and was unsafe will not be able to sale it to me

I was contacted by someone over the phone and when I asked to speak to a salesperson, she assured me that she is one. I communicated my desire to do as many details over the phone as possible, because it would be a long drive for me and I did not want to waste my time. We arranged what seemed an agreeable deal over the phone and then I left for the dealership. After leaving, I was called by someone else to let me know that he would be meeting with me instead. When I got there, he knew none of the details of the deal we had arranged, nothing had been communicated to him, and I had to start completely over again. After that, we could not even come close to terms on a car deal. It was a complete waste of time and a very dishonest process. I also felt bad for the salesman I ended up working with, because his co-workers essentially set him up for failure. What started seeming like a pleasant experience went south very quickly. Unfortunately, I cannot recommend this dealership to anyone.

Great communication. Deal may be pending too.

Very good

So far, so good. Professional, no nonsense approach.

Quick response but could not or would not answer my questions because I chose to communicate by email and not phone....

Called and tried to assist me. Very helpful

Dealer was helpful and courteous

Traveled 45 min. Just to wait 20 min. After I was 30 min early for appointment. Just to tell me, they can't find the car on the lot. Car wasn't there at the location provided and probably won't get a call back.

Exelent

Attentive internet service

I actually bought this car and I love it. Elvis Brumfield my car salesman was beyond great. He was polite, funny, patient and spoke true facts. I would recommend anyone here.

Sales Person was Great Helpful

Had a great experience dealership was just too far away

Absolutely no knowledge of this vehicle. Listed at dealer - physically the car was 45 minute drive at another dealer. Very odd.

The coustom service was great.

Photo in the ad was not the actual truck that was for sale. I called 3 days in a row trying to get pictures. Once I was told that it was up on a lift in the service department and they could not get photos. The other 2 times I was told that it was being kept off sight but it I came in they could show it to me. I explained that I was over 80 miles away and did not want to make the trip without seeing the truck first. Never heard back from them after that, typical bait and switch.

Very professional, timely response.

I was contacted promptly the following morning about my inquiry. The representative was very helpful and friendly. However, the car had been sold the previous morning. She then offered to send me their current inventory to see if I might be interested in anything else. After I found nothing I wanted she respectfully invited me to check back another time and did not continue to hound me. So the only thing I'd suggest is for Reed Nissan of Clermont and other dealers to update or remove listings on CarGurus and/or other sites the day of sale. Otherwise my experience was great and I'd recommend purchasing a new or used vehicle from Reed Nissan of Clermont, FL.

Working with Reed Nissan was a flawless and amazing experience! But it’s especially because on our salesman Mike Jacovsky (hopefully that’s how’s his name was spelt). My wife and I were in the market for a new vehicle and he was very quick to contact us from when we first showed interest and was with us every step of the way. EVEN ON HIS DAY OFF!! We will be in the market soon for another car and because him and the rest of the team at Reed Nissan Clermont, we definitely know where we’ll be going!

Don't deal with these people. I made a "confirmed" agreement with them at 5:30 in the afternoon for a specific price, arrangements to drive over 100 miles to pay cash for the car at a specific drive-out price, only to have someone call and say sorry, they had just sold the car. I asked about our agreement and they said, well, sorry, we didn't have a deposit from you (one was never requested) so they didn't consider it to be a contract. Be very careful with dealing with these people. It is evident they don't honor commitments.

I bought this vehicle. Good experience!

.TERRIBLE.they told me the car was on the lot.the car was not there .drove to another location, only to find out car was sold the day before. classic bait and switch

Car was rough looking. Absolutely no attempt to budge $1 on price . Somehow turned a 7,900 car into over 14,000 by the time we were done, and that was with me putting over half down!

After a few emails they stopped answering my questions.

Cool dealer

They were very professional! They also got back to me me promptly to answer my questions...

Good customer service!

They were helpful

Victoria has been great with updates and very good customer experience. I am well educated with this vehicle or Honda in general and she has not been a typical sales person, trying to push.

Robert ( used car manager ) started on the phone super pushy , super aggressive. I had a number I wanted to hit — and he could of respected that or moved on. I was told in order to hit my number I had to come in and do their financing ; for my same exact bank that I had already arranged financing with. I had the bank check ready! I said whatever let me see the car. I get there and the car looks bad, scratches across the lower bumper onto the head light, the emblem had a chip and warp on the inside, the scratches continued onto the outside review mirror, some on the rear bumper, faded paint along the gas cover, and after a second look this major dent along the upper door fin. They tried to get me agree to another price while knowing about the second dent; that really irked me. Lexus RC350– take a look at the pictures and you can clearly see some of these damages. There is a manager who has a manager who has a manager. You have to play the I’m gonna walk game and magically; an extra 1000 for my trade, magically another 500 off for the damages. Which were “ all easy fixes “ according to the sales guys manager. I was told it’s a 3 year old car, if I want a perfect car, buy new and they’ll get some guys on Tuesday’s and Thursday’s is there to fix them. So you know that’s the lowest cost possible. Let me tell you—- 2015, 3 years old— a car should not look like this. It was the worst RC350 I’ve seen and it’s a joke for them to attempt to sell it like that. But I’m sure their counting on someone making an emotional decision and take it as is. The funny thing is— before I said I’d walk after their low ball on my trade and adding in their $800 dealer fee and taxes; the sales guy’s 1st manager— has no clue or intention to fix the damages on the car. They’ve got a big lot, they’ve got a lot of cars— but who are you to tell me what the cars worth and how great the car is and you haven’t even been in the car for a test drive; let alone actually seen it. I’m know he didn’t see it. They pulled out the NADA print out for me showing the original MSRP and TMV of the car somewhere around $35,500; yet they’ve had it listed for $30,000. I know my stuff and I know this car very well— as if consumers don’t have smart phones and car look up the NADA prior to shopping. for them to even consider this car to be “ clean “ retail they’re crazy. It’s BARLEY AVERAGE at best. TMV ... maybe $30K at best. CARFAX is clean; that’s all I kept hearing, but this car absolutely tells another story. This wasn’t about the money— it was about trying to be sold something that truly wasn’t, the car wasn’t for me, I told them that. The sales guy Jose was call. His manager, kept sizing me up or something, I didn’t get it— it felt like a completion at some point. The managers manager ( Robert ) , came off ... okay ...when I told him I would walk, we shook hands ,but I just got this feeling like I was a “ crazy person “; but don’t fight your instincts folks and rush to a decision.

Great

Jill Burks was our sales person . She was extremely helpful and attentive to our needs . She did such a GREAT job that we ended up buying two vehicles from her !

The representative that contacted me was great the only issue is the car had been modified by the previous owner

Quick response and very helpful. I wish my budget could have supported the purchase of my dream car. Clermont Nissan was asking a very fair price, even lower than I could find anywhere else. Wish I could have made the leap of faith.

The ad on the internet said the car had navigation I made and an appointment to buy the car. I traveled 78 miles one way to find out it did not I was told it could be added then waited more than 30 mins for the sales manager to tell me I would have to pay for a new nav system and insinuated I had changed the internet ad I had with me I did not buy the car. I will never do business with dealer again.

Good response and following through. But the car not what I wanted.

They responded quickly

Didnt buy but phone conversations were helpful with no pressure

THE CARS THEY POST ARE BAIT!! I went to go see a specific car and when I went the pictures were from a completely different car lot AND the guy didn’t know any of the prices or down payments. He even said that a Toyota Camry gets 50 miles to the gallon, I mean come on. All the cars there are also over $10,00. Don’t get me wrong they are brand new and barely used but you might as well go to a dealership if you’re going to pay the same price.

The guys was very helpful from beginning to end. Answered all my questions and serviced my vehicle before delivering it to me and kept me posted throughout the process great guys.

Was told by the e-commerce contact that they were giving retail value on trades..When I got ready to go there and make a deal.. the manager of the unit said.. “no. That is just for new car sales- not used vehicles. So I felt it was a bait and switch technique and would never go back.

Good

After calling the dealer and asking about the vehicule in the add, the ask me put a credit application on line and after 2 hours I called the dealer to ask about the crefit tobsee if they received it and to schedule a test drive, at that moment another person picked up the phone to inform me that they sold the vehicule the day before. What really bothers me is the fact that they did not check if the thruck was still there before they ran my credit. Bad business. Very disappointed cause that was another unnecessary inquire in my credit. As a dealer they failed

The people were very nice. The salesman was great. I just couldn't afford the added dealer fees and tax, tag and title. The car was great and I still see it on the lot.

Horrible experience, do not buy from this dealer!! Its all about the bait and switch with them, they raised the price of the vehicle overnight when they knew I was interested.

Called me back right away

Didn't show me the car I communicated with them that I was interested in and when they finally did there was front end damage. Over priced.

After changing some information, nobody contacted me back about my trade in vehicle.

Staff was very friendly, store was really busy when I got there. I had requested through their dealership to schedule a test drive. Car was not ready. Sales person not assigned, and the managers that contacted me, and I with them were not available for me to meet or speak to. Interest rate, not discussed until I met with finance manager. I was lead to believe my credit was not that good. The buying experience took way to long, with back and forth. Could only get the internet price by using their lender. Gap insurance was needed and they charged me 4 times what gap insurance cost. I did opt. in for a warrantee that could not be discounted. Dealership just wanted to tell me, and not really work with me. Sales guy was really nice but didn't know much about the car. Every question I asked about the car had a vague answer. They did say they would get me another remote for the car because it only had 1. We will see if that happens. I will let you know.

Some back and forth but in the end got a good deal.

When I went to see the car the car was more expensive than the listed price. They did not even know the details in full about the car. When I asked them what happened with the price they representative told me " I don't know someone should have made a mistake". I was also thinking about trading in a vehicle but the value they gave me for it was way too low. Thought I was going to have a good experience since it was a big dealer, but all I did was waste my time.

Awesome experience.Buying today!!

Horrible experience not professional texting during test drive. Begging to use there finance and offered less than half what another dealer offered on trade in. Rude acting like we were stupid. Not fully answering any questions that we had. Had an appointment and the vehicle wasn't ready, plus it was dirty. Salesman forgot the apt. To begin with. And a whole other list that I am to polite to distribute amongst the web. All in all I will never send anyone there to do business.

Very nice experience, answered all our questions.

Awesome

Test drove nice, Good sales man 7 out of 10 overall cosmetic door edge chips front spoiler scraped front left speaker blown

When I saw this car and I contacted the dealership right away, the manager Alexandra responded immediately, and when I asked the otd price and we agreed, I told my husband to go and check car out to test drive, the car is nice and comfortable very quite. The sales staff David was a great guy he was very helpful. The negotiations was very easy, thanks to Alexandra. Overall it was a good experience though we waited for couple hours but its worth it. We ended up buying the car for a good deal. Thanks everyone who helped us, I really like it. I recommend Reed Nissan Clermont to anybody .

The response was great Laura sent a text and called right away . I explained to her I was a hour and a half away, she assured me the truck that I was interested in was still available. I texted her when I was heading her way and she said I will pull it up front for you to test drive. When I arrived she had already left and supposedly the truck had sold the day before . She out and out lied to get me to the dealership. I text her back to see what was going on and she still hasn't responded back a week later . VERY BAD EXPERIENCE.

Immediately responded.

This reached out to me after I sent interest through car guru and set up an appointment at the location, however the car was not available to be looked at and to to sell and we live in central orlando and Clermont is far. I told them I was only interested in this car only and wanted to help me look for another car but I made clear I was only interested in this car. They wanted to talk numbers on financing only through them but that did not say anything about that requirement online. I simply wanted cost and to look at the vehicle but they wanted more details. They wanted me to spend the whole entire looking at cars and I don't think they realize people have others things to do rather then walk with them and look for other cars. It was suppose to be simple and easy but obviously they are sales persons... disappointed.

Excellent communication.

They replied very fast and quick. Very professional and courteous. Found out the vehicle had front accident. Did not pursue to purchase.

Help full

very responsive.

Was very responsive and helpful. Did not purchase a vehicle from there and they understood.

Great experience--the sales associates, manager, and finance manager were all professional, friendly, and straightforward. Their communication was also excellent. I ended up buying the car, and they even delivered it to me. Nice guys, wonderful experience.

Car wasn't even available . Also gave a false trade in value online go my vehicle . Just to get you in the door. Gave a $18.7k-$20.3k for my 2010 escalade but then only offered me $17k . Auction price.

Although I was told that the vehicle would be ready to test drive when I arrived at my appointment, I was informed when I arrived that it was actually at their other store in Orlando. Then they tried to sell it to me without test driving or actually seeing it. Also, the added fees charged appear to be overly done. Very unpleasant experience.

People at Dealership are Nice - especially the Service Department. But Don't expect to "get a deal" from the Sales Force - they want HUGE profits. When we first saw this vehicle on-line - the price was listed as $29,998 - we called the dealership to make certain it was still available (they told us it was) but when we drove over to see it, they had raised the price ($1,000) to $30,998 and then, after we test drove it and told the salesman we liked it, they raised the on-line price again (another $1,000) and it is now listed as $31,998. Furthermore, the Carfax report shows that this car was "part of a fleet of rental cars" when it was initially titled and registered in this country. So, while the people at the dealership were cordial and very nice... the price of the car keeps escalating (it would appear that the escalation in price was directly proportional to our expressing interest in buying it) ?? We realize that auto dealerships are in business to make a profit but this dealership seems to want to carry this to an extreme.

They sold the car i was going to do a test drive and never call me.

Customer service was stellar. Professional, prompt, friendly courteous staff. From the internet application to the finance guy, these folks are great!

No Stars for this one...horrible horrible experience...I went to look at the car, decided to purchase it, but when they found out that I was going to pay cash, they told me that the price of the car would be $2,000 more than the advertised price due to a cash purchase. He referred to the small print, and when I asked him to show it to me, he said he didn't have time, and this came from the Finance Manager to say the least. What a waste of my time and energy.

Vehicle was not ready to see. Was at body shop A waste of time. They were to busy to help

They were AMAZING!!!!! They made you feel like family! I wasn't able to get this particular car but they made sure to give me other options. If I didn't like it they gave me something better to look it:) I have poor credit but they were able to work magic and got me in a 2016 with monthly payments I wanted! I will definitely be back in the future :)

They lie to you when you ask them if they have the car you want to see before you go. They say yes to make you go and sell you something else over your budget

nice

Gave me an out the door price and then came back an hour later $2500 higher than their original offer and said that's the best they could do.

set appointment after five minutes of contacting them. drove to dealer informed it was sold all within 1 1/2 hours of first contact. no one called to let me know it was sold so drove there for nothing, Went again to see 2015 BRZ misinformed of Type of BRZ, car has cracked windshield and numerous chips overpriced by over $5000.00 dollars manager was upset with my analysis. got loud so I left

Awesome customer services

Friendly staff. Trying to accommodate as they should

Bought a truck in 3 hours, it was a new trade in so that included the time to thoroughly clean it. Yamie was very friendly and helpful, as was Amine. Thanks!

It was sold and the only way I found that out is by calling before I got on the highway. Not my cup of tea.

It went well. 1st rate Dealer

They were good with responding

Timely response

I drove from about an hour away to get a car I saw online at the Clermont dealer. The car was beautiful and I received the best treatment. Genuine and friendly staff and highly recommend this dealership. Thank you, Reed Nissan Clermont!

They play with the pricing / first low then higher by $500. Could not pin them down on a cash price, out the door. Would still be very interested if we could work on price.

I tried to come in to purchase a vehicle and the internet service manager was very rude. He also never responded to my email when he stated that he would reach back out to me. I ultimately decided not to do business with this company and i will make sure that i tell friends and family no to do the same!

Made two trips to the dealer but vehicle was not available, it was on a different lot however sales people were nice and not pushy

Most terrible experience I ever had with a car dealer. Came from Jacksonville with my family and was in time for our appointment, waited for an hour and never saw the car I came for. It was on another lot but nobody bothered to get it for us. We did not even get an address for the other lot to see the car other than 10 miles this direction. Cannot recommend this dealer at all.

Terrible !! I drive 4 hours to go see a car I was interested in for 2 weeks the sales rep knew I was going in that day which she sold the vehicle the same morning she knew I was arriving. With no call or anything letting me know it was sold. When I arrived she was no where be found, must of been hiding !

Contact by email.. decided not to go and see.

Excellent Service,and Responses

We prefer to start with best offer, but of course all dealers play that game of offer-counter offer. Overall it was a good experience. Did not buy car and salesman gave follow-up call as agreed upon.

Good experience, recommended

Dealer called me right away and was very informative and pleasant to work with

I purchased a pre owned GMC truck. I originally found this vehicle on Carguru. This dealership was on the ball. I had a trade in which we negotiated the price without it being at the dealership. They also came and picked it up from my home. Thanks to ReedNissan I got a great deal on a great truck.... I will recommend to my friends and family...

Very good was honest with offer

Everything was great up till we looked at the paper work from finance. We had our own finance. Some how they try to sneak 1k in but it didn't even change on the final price. Turn me off.

Gave me a low ball on my trade in guess they did not need my business

Bought van great experience