Puente Hills Ford

Excellent service !

Made a good effort

Horrible experience. When it came to signing papers, the dealer had already added on unnecessary add ons like paint protection, ceramic coating and a Low Jack. I told them I don’t need any of them but then told me that they couldn’t remove it because it was already on the car. To remove the low Jack was going to cost about $2k. So pretty much the price of the car isn’t the price of the car because they add on these extra things and force you to buy them. I didn’t even get a discount. I would not buy from here again.

Car wasn’t ready for another week but was on the website??

Didn't buy freon them, but they were very responsive and priced right. Didn't have exact Bronco I wanted

Perfect experience

Judy was very polite. My experience was good.

Judy was very friendly and courteous, and best of all, Non-pushy!

The salesman was very nice and very helpful. Had a good knowledge of the vehicle

Great overall experience dealing with Ford! No complaints here.

Was very helpful and they got back to me with the news wrong color still trying

I called and came to an agreed upon price with a salesperson. They called me the next morning to confirm that I was going to come in and I said yes, but it’s a 4 hour drive for me and they said that’s fine. Well, 2 hours into the drive the sales person texts me, doesn’t even call me, and says the truck I had agreed to buy was sold to someone else that morning. He then tries to sell me another truck for more money and does everything in his power to get me to go into the dealership when I explicitly stated I was driving 4 hours to be there. I told him I wasn’t going in unless I could get a firm price with no games. He continues to play the “let me talk to my manager game, he’s in a meeting, and says he’ll call me back in 5 minutes. He never calls me back, I have to call, waited an hour on the side of the road. Refused to let me talk to the manager and then screened my phone calls afterwards. Never deal with Puente Hills Ford. NEVER!

Incredibly, no one at the dealership knew the person I had talked to on the phone about the used BMW. He gave us the address and a dealership phone number. The initial price of the car was incredibly low, but add-ons raised the cost considerably. All in all it was a very, very frustrating experience. I will never recommend this dealership to anyone. We had driven 100 miles from home to see this car.

internet sales rep contacted me we set a time to meet. on my there he texted me he’s not gonna make it, gave me a name to ask for, walk in and ask for him...has no idea who I am and even seems bothered with a “what do you want” not even “how may I help you”. So he’s not willing to help me so passes me on to the first salesman he sees “you, you busy show him the truck. not very professional

I would give this dealership a 0 star rating if I could. They do nothing but lie and try to cheat us and change the financial figures once we are ready to sign the final paperwork to buy a new truck. They said that the interest rate had to go up because that's what Ford requested when we have an excellent credit rating. Their sales men Michael Aragon is the Internet manager and just did nothing but lie and try to cheat us because we're an elderly couple. He kept saying at the truck we wanted was a bait and switch and he did not want to sell it to us because it was such a low price. Lies lies lies.

Immediate contact was great even though I did not purchase the truck

I was in the car business for 6 years I know my stuff and they offered me $4,000 less then the trade in value of my truck and on top of that the way the General manager talked to me was disrespectful I would never buy anything from them for any reason

Very Friendly

The team made buying simple and easy.

This person always contacting me and is good but I found same car in Costa Mesa dealer$ 1600 less. But I thank them for the time they give me

I purchased a new truck from the dealer and it was a good experience

Karen was nice and low pressure. I prearranged to see 2 used trucks and when I got there 1 was literally sold out from under me as they brought it out for me to view. Big trucks are priced wel, and dealer doesn't discount much at all. Second truck smelled horribly of cigarettes, still no discount. I didn't stick around to see if their assurance they could remove the smell was correct.

People all very nice and personable... Unfortunately couldn't make the numbers work...

Fast response. Had the best price in my area. Very clean Car. Very nice staff. Was very easy

No joke! These guys have some great cars at the best prices! Real cool customer service too

Very helpgul

Initial car offered had repaired body damage in excess of $500 and CarFax has shows this report. I did not want a new car that already had car fax issues. Initially on line they offered one price and then when I came in it was nearly $10,000 more because of rebates I did not qualify for.... that is ridiculous. Too much wheeling and dealing nonsense. I just wanted to buy a car and all the smoke and mirrors with payment options is unnecessary. Just negotiate to a PRICE on the car and stop offering monthly payment amounts. No one can tell what they are actually PAYING FOR A CAR when you just quote monthly payment amounts.

The initial experience with the online sales staff was pleasant. Tania did a good job with staying in contact with us and answering our questions. Although she messed up scheduling our appointment, she made it right and ensured that everything was ready for our visit. She is the reason for the one star. Otherwise, I would give them zero stars if possible. We went to the dealership with every intention of purchasing this vehicle at the online advertised price of $16,900. At first they tried to sell it to us at sticker price $23,000 so I showed them the online advertised price. Then they tried to get fancy with their financing. We had arranged financing through our credit union and had a convenience check ready to go. In the end, they raised the price of the car, and refused to sell us the car unless we used their financing, even though we had cash in hand. In the end, this worked in our favor because we ended up purchasing a better vehicle at a lower price elsewhere.

Found via CarFax that the dealer was misrepresenting the car as new, when it had been previously leased and titled. Had salespeople at the dealership refuse to provide straightforward information regarding pricing, and try to add multiple add-ons costing thousands of dollars. Price represented in the listing is very misleading. If you want the worst in high pressure tactics, come here,

Responded quickly. Followed up. I decided I am not ready to buy the vehicle.

They responded quickly

Helpful and friendly

Very fast response

Very good professional

This dealer dos a great job trying to get you to go to there establishment but unfortunately the big issue I had whit them is that the price they advertise on this web is not correct they try to push an aftermarket alarm for about $2000 which it will race the price for what you will get it anyware alse , this is normally a new upsale all the dealers are trying be careful, ask for a breakdown before you make the drive to the dealer

Love my truck and they were friendly especially Lucia, but the price of the truck was not $62,222 as advertised. Please make sure that you advertise the correct price. I payed 80k for it. Thank you

It was an amazing experience the staff were friendly and the price I got the car for was the best! I got to drive home with u after seeing and test driving

Called back quickly

Very good

they just sent a generic email, nothing related to the car I inquired about.

Terrible experience as a woman. I went to go drive the car and they had sold the night before and never told me Knowing ones driving from 40 miles away. Also lied about being a part of another dealership that ones going to fonder next. They were trying to push a different car on me. No respect for me taking the day off work to see the car. Stay away from this dealership. Too bad I had to give them one star

Price is higher at dealer. They did a few add on not listed here which is about 2k over the Internet price. Don’t waste your time going there

Their price is not what it shows , Went to dealership they claimed they installed some kind of protection against stains on all car seats and they installed a protection film around all doors , these two added up to almost 2k and you don't have the option say no because it comes standard on all their vehicles unless you don't want the vehicle. I arrived there as soon as they open, they took four long hrs to finalize everything.....never again .

Emails back and forth, car was sold and was not notified, had to send email to find if vehicle was still available.

I had a nice conversation with the salesperson initially. I explained that I was leaving town to visit family for a week and then having surgery. I asked her to give me a call after my surgery and arranged a specific date to speak with her. She then called me at least every other day from that point on. This was disrespectful of my time with my family and my recovery time from surgery. This is not the type of salesperson that I will be dealing with.

Horrible experience. Called the dealer before to confirm the price, mileage and car details. They confirmed all the information, when I got there I did the test drive and everything was going well, when we started to talk about the price they increased the price in $2k pushing me to buy additional services for the car protection and parts, I went there to buy a car and not insurance. Bottom line the price in the website is not what you will pay, 10% price increase minimum, lost 2h of my time trying to make them honor their price in CarGurus which did not happen. Go do business elsewhere.

Great customer service

This dealership is the best great service

I was contacted by email and phone calls. Very nice salesman contacted me. However, the inquiry was for my niece and she is not yet ready to purchase.

Called the dealer...spoke with Wallace. He was supposed to call me back on Wednesday. It is now Friday morning and I haven't heard back.

Good response but didn't get my car from them

Thank you Deborah for making my car buying experience a smooth one, it shows you genuinely care about the customers you were very attentive to our needs and would recommend you and Puente hills ford to friends and family, thanks again!

Excellent sales teams. Ask for Robert Jimenez

I want to thank David for going above and beyond and even delivering my car after the purchase. I'd definitely go back and purchase another car at this dealership.thanks again

Great service! The reviews don't do this place justice. Susey was awesome, knowledgeable, and patient to all my requests. I would recommend my friends and relatives to puente hills ford anytime!

Great customer service here. Brittany was extra friendly and helpful. All my questions were answered with no hesitation. Thanks for making my experience there stress free.

Excellent communication. Professional and prompt.

I really enjoyed my experience. My husband and I will definitely be coming back and purchasing another car within a month or so. Susie is the best!

Outstanding customer service please visit puente hills ford And contact Susy

Worse place to get a car they get ur hopes up and at the end of the day u leave with nothing. Sales people don't even try to care

Drove 70 miles to check out a car they have posted and spoke to the agent before I left the house only to find out the car has been sold earlier that day. Instead, they try to sell you other cars that you're NOT interested in. NEVER will I ever go back to this dump again!

Absolutely would never go back, they are not up front business ,, will not show hidden cost in vehicle,, be extremly cautious if u visit this dealer ship....i would never set foot in this place...i was disgusted by the way they conduct business....

When you walk into a dealer and tell them you want a PO for a vehicle because you will be financed through a credit union there is no reason a salesperson (Debbie) should ask you for your S.S. #. When I asked her why she gave a ridiculous answer by saying we have to know who you are. I told her you have made copies of D.L. that is sufficient. But because I walked away and left my senior parents alone with her she convinced them to sign. Unbeknownst to me. So they ran my parents credit. What for I asked since they were not applying for their credit. Again no good answer, she says just making sure they are who they say they are. Finally get to finance and (Felipe) didn't like me questioning anything especially since they ran my parents credit scores, wanted the sheet signed and I told him anything you want signed my parents are to receive a copy of. He proceeded to tell me "oh no they don't get one it's against the law". We wound up in a shouting match, he brought salesperson (debbie) and the other guy from the front (window cage) very thick Spanish accent and they proceeded to tell me we don't need your business you can take back your check. So after all that then Felipe got highly upset when he told us we had to sign a english/Spanish waiver. I said for what we are not from mexico we need everything in ENGLISH. he tried to throw me out of his office and I didn't leave was not about to throw my parents to the wolves. Also one final note our 1st sales rep was Ryan he pawned us off on Debbie and both never acknowledged us when we approached. Ryan could've said look I'm sorry but I had an appt walk in and someone will be with you. Not until I went to the glass cage to get some help did he come over to us but never apologized for seeing us and not acknowledging us. The only reason I put up with their unprofessionalism is because I work full time, had to take a day off to help my parents and didn't have anymore time to seek another dealer. Parents got their car but buyer beware! Especially if you're not a savvy car buyer! In the end I did get a copy of their credit score which by law you are to receive.