Principle Volkswagen

They told me my credit wasn’t going to be ran if I put in an application. They then ran my credit without informing me first and started the process as if I had made a decision to purchase the car. I felt they didn’t help me as a first time buyer and just wanted the sale. I found several cars similar/better for a better price. They never responded when I approached them with the issue of running my credit without permission.

Great

It was great! Quick, friendly, and took care of me!

Great experience. Best one in all my years of car buying. Quick helpful and got me out in an acceptable time frame !!! It’s what all dealers should be doing

My overall experience with this dealership was amazing. They were very professional and able to do business with me being from a different state. John Alford was great as my sales person hoping to do more business with him soon. Chris Davenport was the previous owner of the vehicle and also John's manager. He was very helpful, extremely happy he took great care of the vehicle. Chris Mitchell handle the financing side of things even though I was already pre-approved he was extremely helpful in working with me to get the payments I was looking for. Could not have ask for a better first time buying experience! Their communication was fantastic, I'm still able to contact John about anything even after the purchase. The listing was accurate and the vehicle was ready for a test drive when I arrived at their brand new dealership. John made sure they gave the vehicle a wash before I left after the test drive which was awesome! I would recommend this dealership to everyone I know!

Very helpful and friendly they were willing to make deal before I even went to dealership

Good service and communication with the dealer. Very customer service oriented. Test drive went well, but didn't get the car.

Very helpful when it comes to cars

Sale man very knowledgeable of the car we were interested in. The presentation of the car was excellent.

Vehicle was as described and staff was friendly and went over and beyond my expectations very happy

Contacted me promptly and trying to help...

Awesome staff!! They made you feel at ease from beginning to end. At night time did I feel uncomfortable and was not there for a long time.

Terrible!!!..place to buy a car. I drove over an hour to get to the dealership after sales person told me the vehicle was there and he had keys. Once I arrived no salesman or vehicle. Next salesman Tyrone appears to be helpful at first..as he shows me the bait and switch. After driving a few trade ins we land on the vehicle he could make the most on. We went home to think it over. The next day we return for financing where they try to force a warranty on us. Saying that the Lender demanding we buy warranty to get approval. This is an illegal practice in car dealerships. We question finance on this. Basically said take it or leave it. I ask to see the approval with it in writing on warranty he said NO!..Good night!. Tyrone defended but admitted didn't need to take warranty. We bought a 2020 Alfa Romeo but not from Principal. One of the worst experience ever. Stay clear

Great company

Very responsive. Helpful

Very responsive and very helpful?

Excellent Service!

Purchased friendly sales team and Finance department.

They were quick to respond with information about the car I was thinking about , very nice of them.

Always call or text for test drive was good dealership

Sent all paperwork work need ahead of time, test drove car and was out of there in less than 2 hours!!!! Great service thanks Jordan and team!!!

There were very helpful ended up buying a car

Excellent and easy Lane worked with me and made it comfortable and have free to do business.

Responded quickly and professionally

They reached out to me to sell me another car, what I originally wanted they sold it after putting two hits on my credit. They claim it had brake issues, but no one mentioned it before they ran my credit.

Dealer response to my inquiry was prompt. The listed description of the vehicle accurately reflected the condition of the vehicle specifically its history. The car was clean and available for test drive and Sales Associate, Stevie, answered all questions asked as a true VW sales professional. I was so moved by the fact he followed up with a call to ensure everything was ok after I took possession of the car that I would definitely recommend this dealer and Sales Associate to my friends.

Very unprofessional I had an appointment to test drive a 2016 4Runner... When I made it to the dealership, they brought me a different car (Porsche Macan) stating that this what it’s shown in the system, which is not true because I spoke to the agent (Mike) before I go there and he confirmed it was for the 4Runner. He went back to bring the key for the 4Runner and came back to tell me that the vehicle just got sold this morning!!! Disappointed. Never going back to this dealership again.

Super polite however more on the professionally courteous side which is a big plus.

Very straightforward and no frills

Awsome and super helpful and I bought the car

Very accommodating and personable.

Professional. Courteous

Followed up immediately.

The staff that reached out to assist me was very prompt and helpful.

Very professional salesman. If the car was not so beat up we would have bought from him

They were a little slow in contacting me. Probably due to the fact that the vehicle was very new to the company. Everyone I dealt with was very friendly, knowledgeable and seemed interested in getting me financed. I still have yet to see the vehicle due to the fact that I'm currently without a vehicle.

Friendly people did their job well

Price mentioned on the posit was $23,700. When I went there they add $6,500 service charges and destination fee which is not mentioned in the add.

Very nice people.

Car was great, and Steve waa a great salesman

It was a great environment not true pressure to my and well informed staff.

I was contacted and test drove the car but was unable to get a deal done. Even though I didn't get the car, the process and people were very friendly and courteous. It made the experience enjoyable.

Very responsive. Purchased elsewhere.

Didn’t clean the vehicle. There was baby vomit in the back seat. Not helpful. No follow up.

So far so Good the team at Principle we’re great even practiced social distancing without making it weird

Easiest car buying we have ever had. Fantastic customer service. Car is perfect, we highly recommend!

Yes they hammered me with emails, text messages a little overwhemling? they even brought a car out to my job, thought that was awsome, when i told them from the first my credit was not great that changed everyones attitude towards me. I got approved through Westlake ( WHAT A JOKE THAT IS EVERY CAR I WAS APPROVED ON THEY WANTED 50% DOWN ) but when they ran my credit report, I barley got a text message....maybe thats just Volkswagon

They returned my call

The dealership was no nonsense, I would definitely do business with them again.

Very helpful and very prompt with a reply to my inquiry!

Awesome experience, stellar customer service. Bought this car that same day! Thank you Darrell and David

Very professional. Well informed. Response time was amazing.

I purchased this car on Monday and took possession of it on Saturday after the emission updates were done and the AC was fixed. The sales staff was great and the service department worked late Friday to fix the AC so I could pick it up on Saturday.

The dealer was nice. The showroom looked great. The car that we wanted to look at had been pulled up ready for us to look at. The sales rep was able to answer our questions.

All I can say is 5 stars all the way! Every one we have come across have been a pleasure to work with! Fran was very personable and made test Driving very comfortable & provided a stress free environment and we had a great conversation with him, before we took the car home he went out of his way to clean some stuff off the car, he is gold with details and you can tell he really cares about his clients! John was also awesome with getting our paper work ready and staying ahead of things, since we had another couple competing for the car. He was very diligent and made it possible for us to be one step closer to the car we fallen in love with. When it was finally time to deal with the financial part Nasser was very friendly and 100% transparent and explained everything. It was a pleasure buying our first family car with Metro Volkswagen! Stand up people & clean facilities. Highly recommend dealership! You’re in great hands!

It went nice & smooth wow!!

Great and friendly people

They had me going up to the dealership and the car was already sold. Not satisfied. Will not recommend this to anyone.

Too Manny thing with used cars, so they want to sale a car and no fix any car problems like bad brakes, damages in paint and from $ 12,492.00 car price went to $18,950.00 promise no down payment and low interes and too Manny things they hidden to costumers, like miles on the car said 172 and they said it's 93, 959 miles but I never saw it the real number, looks to me they are cheaters.

He is helpful person

Quick response!

My experience was nice, I bought the car and thanks guys, job well done.

Yes contact was made an a appointment was made I wasted half my day off waiting for this appointment only to get there and was told told the car was sold and hadn’t been on the lot for two days needless to say I was not very happy with this dealership at this point . But they were very happy to show me something else that was way more expensive that I was not interested in . Just so happens at the same time my wife had booked another appointment to see a different car there and was told the same thing we will never go back to this dealership again

The sales representative quickly responded quickly to my inquiry. Even though we didn't like the used car (smoke scent) we didn't leave without a new car. Of course they were quick making a sale, but they could have done a better job preparing the car for pickup (better detailing and actually attach a temporary license plate).

This vehicle sold before we got there howwver they helped us find the perfect car.

Very pleasant buying experience. I would definitely recommend! Ask for Lola, she is excellent! Great customer service, kind, efficient, responsive... everything you’d want in a car buying experience!

T he e be team was helpful, good customer service

Very good prices

Overall the sales persons were great, they find the best deal for the car and keep me well informed. the installation were not tat good, Dirty and not pleasant

Jonathan has been great to work with. Answered every question I had and allowed me to take my time in choosing the perfect car for my daughter. Very smooth and positive car buying experience

Contacted me quickly

This was the least stressful vehicle purchases I've ever experienced. All staff were helpful and went the extra kilometer... mile in the sale of this vw. Appreciated the no pressure sale.

Good customer service... don’t give lot for trade in

I have been in internet car sales for 15 years. I explained that in my message first thing. Then I asked 3 specific, easy to answer questions and told them their answers would not scare me. I also mentioned I have a trade. The only response I got was "when can you come in?", albeit with many pleasantries added in the reply. I know the car business. I know getting someone in the dealership is important. However, to ignore my questions completely and not even ask me what my trade was is not how internet car sales works. I understand the old-school approach, but the old school is dead. I just needed 3 basic questions answered before I spent 2 hours of my life being wrangled at the lot. I dropped in just to take a look at a car at Metro 6 months ago and lost 2 hours of my life, so I know what to expect. Having said all of that, they were polite and courteous and didn't feel like they were trying to take advantage of me in any way. They just need to be willing to communicate online.

Very good communication. Would love to do business with them. Jane and Jonathan were on the top of it.

They are very fast and eager to help in any way.

My sales rep Daryl was very professional and low pressure. He addressed all of my needs, and went above and beyond to make this buying experience a great one. My grandson loves his first car.

Dealer was quick to call concerning my inquiry on the vehicle. Very helpful and answered all my questions. Very nice people.

They responded quick, but the car was sold that morning.

Showed up to test drive the car on the website only to find the dealer has listed this car and hasn't done the 2 stage diesel-gate fix yet. Waited about 30 minutes for the salesperson to show up, then another 20 minutes only to be told I can't drive the car, but can look at it while it was running. I told the salesperson no, I would like to test drive the vehicle so I can see if there are any mechanical issues with it seeing as the car is at least 4 years old. I asked if there were any fixed cars on the lot that were similar to this 2014 model with low miles, to which they returned with the keys for a bunch of 2015 model which only require stage 1 fix, all listing for 3-4k more with easily double the miles of the car I was interested in. Salesperson told me they would call me on Monday this week and let me know if the car I originally wanted to see was fixed or not. I have yet to receive a call.

Above excellence. Customer focused.

The car above was already sold but we got is a 2012 TSI Tiguan in good condition the machine runs excellent I just taking alway a star for a broken passenger mirror

Salesperson kept taking to long to get me updates and then ending up selling selling the car to someone else

I really feel disappointed. I was told the vehicle was sold and they had two more. When I got there I did not see any Beetles but new Beetles and we spoke as if I never shared my interest. So, I drove from Mansfield, TX to copy my ID. The sale person was polite but the connection outside of texting was off. I guess once you come in thats all that matter because the options are open. There was nothing to offer me after I shared my interest prior to arriving. I left feeling confuse.

thanks for contacting me

Fast and great service.

Quick response. Very nice and helpful

This just happened less than 10 minutes ago. We went there to the dealership in Metro Volkswagen pre-owned and I talked to Jane as well as with John about our interest in a 2015 Toyota Sienna SE. As we talked about it we had agreed on a price that meets our financing approval. However as we were about to purchase the van and get into the paperwork John changed his mind and said that this price that we had talked about was never agreed upon and that this was way below the sale price that they were selling the car. Because of this experience I don't think these guys can be trusted anymore. If Only They would have told us ahead of time before we went there it would have saved us a lot of trouble. But I advise everyone not to come to this place as they are not true to their word. And by the way the backlight of the Toyota Sienna fell off while my dad was test driving it and so I don't think it was even worth the price they are selling it there in the lot. Stay away from these guys.

Good

Prompt response by the dealer. Exceptional customer service.

Timely customer service

They were great. Even though I didn't buy the car we went to look at we still bought a car from there. Darrell Johnson was wonderful. We have never been treated that well by a salesman before.

Don't waste you time dealing with these guys. I made a cash offer and Salesman Darrl replied with a full price counter offer. Maybe he's new or just not very good at selling cars. Either way, cars are a dime a dozen in DFW. Find a better, more friendly dealership to work with.

Dealt with Jane over the phone. When I got to the dealership I was Greeted by John and he said he was Going to help me. He did and he was Very accommodating . Unfortunately the Vehicle was not what we expected . We will continue to look.

Quick response!

John was a great salesman to work with. Very courteous and professional.

Very responsive. Didn't work out but they were good to work with.

The vehicle posting has Navigation listed. When I checked in person, it did not have any.

Quick and easy, and super friendly people.

Quick, no hassle.

Nice cars. Good Prices.

They were just great to deal with all the people I contacted were just great and very helpful , what a car

Good staff.

Very prompt and professional customer service. From the salesman to financing all the way professional.

I loved It John was helpful , definitely will be back !

I contacted the dealer 4 times and emailed them twice. When I got someone on the phone named Lydia, I made an offer. She said she would call me back after speaking to the manager. She didn't . I called her again the next day and my call again want returned. When I finally talked to her. She told me that they wouldn't take a deposit if i wast there in tx. They also said they wouldn't take a bank transfer from me to them, buying the gar sight unseen. They were completely unwilling to work with or return my call because I was out of state. The dealer shouldn't advertise nationally if they aren't willing to deal with someone that was willing to pay what the car was listed for and fly in and drive home.

The sales person was very nice he called to tell me he had already sold the car but could help me find another one at their other stores.

Very smooth and professional

Great

Reggie was very transparent and it helped us to be able to make a good purchase for a car for our daughter.

Had to ask multiple times for additional photos. 3-4 days after initial contact I got the photos taken at dusk so I still couldn't see what I asked for... when the photo came there was no message saying where they were from, when looking for a specific car and the poor quality of photos it took time figure out where/ who, they came from.

We got an email from the Internet manager on a Tuesday that this car available and confirmed we would visit that afternoon. When we arrived were told after we got there that the car has been sold on Saturday. Was not happy.

Excellent service with really helpful salespeople

Excellent

Wanted to see the vehicle and the sales manager had taken it for the weekend. they were supposed to call me when it was back but I never got the call to come see that car. I did get calls for other cars

Dealer contacted me back and he promised to give for the internet price ($16,995). Based on that i have applied for Bank loan. Next day when i contacted him. He said the car has been transferred to another dealer though it is available on their website. This is ridiculous and i haven't seen a worst dealer as such.

Good salesmanship

excellent

The sales team was great. The finance team was shady at best. The pressure sales tactics they use to sell gap insurance and protection packages was the only negative experience I had with Metro VW. Do yourself a favor and research options for gap insurance (which is less expensive through your insurance company for new cars and probably not needed if you're putting money down on a used car) and (extended) warranties before you close, because they will pressure you to buy on the spot.

Very pushy to get your info, but where a bit too secretive for my liking. I told them what time I get out of work an they continued to call, text and e-mail me while I was working, Ended up going with another dealership.

the dealer was very polite and was willing to work with me once I got all necessary papers together.

The Infinity M37 is owned by the Pre owned Sales Mgr, and the car is overpriced and he refused to budge on the price, not even $1.00 because he has emotional ties to the car. Please don't waste your time going to this dealership. Also the car was Filthy Dirty, and they refused to at least wash the car off before showing to me, and taking it for a test drive.... Hello Metro Volks Wagon... A first impression is a lasting impression. That car will sit there or be sold to the auction, due to the stubborn Mgr, the overpricing, and lack of detailing a car prior to showing a customer. I would not recommend anyone to go to this dealership or waste your time.

When contacted the dealer reponded that the "deals" listed were not available but that they had new deals and I was more than welcome to visit. Waste of time.

Reggi was very informative and great! He makes sure u are getting the best deal for the best price.

Got it all done quickly and they even delivered. Good price. Minimum hassle.

Jesus my saleperson was great.I got exactly what I was looking for.Thanks.

They were great.

The sales consultant was great. The issues that I had was that I was given the wrong information that decided whether or not I would make the trip because I live 5.35 hours away. Then the manager was nothing but rude about their mistake and even commented about how much he hated doing business on-line and over the phone. Before making the trip, I requested a call back from a manager to discuss final details and numbers, that never happened. I was contacted the morning of purchase by again, the sales rep which confirmed and assured me that everything was legit. So, as you can see there was more than 3 mistakes coming from the entire team. The manager never apologized but insited that it was just a simple error. An error that of course did not seem to bother him because of course it was not him that was lied to nor did he make the drive to purchase the vehicle. When I was asked what I wanted them to do to make it right my reply was to honor the deal that I was given and to please, stop wasting my time by argueing with me about a mistake that was in writing by the sales rep, email, and was verballing communicated to me by HIS team. He refused and stated the only issue he saw was that a manager should have contacted me back. I planned on driving and returning home with no issues and in a safe and timely hour. I received the phone call some time after 10 AM and arrived at VW after 4 PM and did not leave there till 9:50 PM which got me home after 3 AM.

I was treated professionally from start to finish (including post sale follow-up calls & e-mails). I came in pre-approved through my credit union with an exceptional interest rate. They asked if I would allow them to try & beat that rate and they did. I plan on using them again, when I buy the next car for my wife.

They responded but I have not spoken to them.

I didn't purchase a vehicle from Metro Volkswagon, but I will certainly consider them when I'm ready to purchase. The used car sales manager Waldo and sales person Juan are very nice - no pressure from them at all. Good customer service.