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Dealer Reviews

Based on 20 reviews
All reviews are verified visits to the dealer. – Learn More
Mar 9, 2026
⭐⭐⭐⭐⭐ Great experience at Prime Galleria in Fredericksburg. From the moment I walked in, the team made the process smooth and straightforward. My sales rep Sean was professional, patient, and answered all my questions without any pressure. He really took the time to make sure I understood everything about the vehicle and financing. Also shout out to Apollo and Sam for helping everything move quickly and smoothly. The whole team worked together to make the process easy and stress-free. If you’re looking for a dealership that treats you with respect and keeps things honest, I definitely recommend Prime Galleria. Big thanks to Sean, Apollo, and Sam for the great service!
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Mar 2, 2026
Prime Galleria help me get the car quickly I was very happy to buy from them. Highly recommend this dealership to anyone that it's looking for a vehicle. Exellent staff. Thank you so much.
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Feb 27, 2026
Contacted dealer about this vehicle only to learn that the vehicle was marked up by over $4000 less than 1 day of its listed price of $13800 I inquired why was the price higher than listed there response was the market value jumped that much overnight
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Lowell
Feb 22, 2026
I would not recommend this place to anyone. They lied to me 2 or 3 times from the beginning. So that's not good business. There not friendly or respectful. The vehicle was good I guess but I guess my $10,000 dollar down payment wasn't green enough for them so I would recommend this place to anyone. Not good communication because I could not get them to call me back and when they did only call me back they lied and they only called me back so I can to take down a bad feedback for another truck. another truck. And that's the only reason they called me back for. So do no take ur business there cause they r only worried about their image their ratings and their business image and not worried about their customers
3 of 3 people found this review helpful.
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Feb 26, 2026
Response from current dealership:
Mr Lowell, You are writing a review because we can not get you approved. We tried to get you approved but even with $10,000.00 down on a $15,000.00 truck we can not get you approved. This is ridiculous that you are writing a negative review on us because of this. It is actually sad in my opinion. Anyways, Good luck..
Marlan
Dec 24, 2025
I do love this car
2 of 2 people found this review helpful.
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Oct 8, 2025
Though they were very friendly, I did an out of state purchase. When I received the vehicle, it was dirty inside and out, oil needed changed, three chips in the windshield, break light was not working, one of the dvd players also does not work, black paint or tar splatter, I was up-charged 2k (thinking it was for my taxes on the car, because that’s what was stated) and tank was empty. All things they said was taken care of. They clearly do the bare minimum to their vehicles before reselling. Let’s hope this car last toting my many kiddos!!
22 of 24 people found this review helpful.
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Michael Skipwith
Sep 22, 2025
My dealer was an excellent person. I will recommend anyone to deal with a person like that because he talk with respect and he presented himself as a businessman and a great seller.
4 of 4 people found this review helpful.
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Shanntel
Sep 21, 2025
I had an outstanding experience buying my car at Prime Galleria, thanks to Sam, an exceptional car salesman. From start to finish, the process was seamless and stress-free. Sam made sure we got the car we wanted, in great condition, and at a fantastic price. If you're in the market for a used car, I highly recommend Prime Galleria for their top-notch service and great deals.
3 of 3 people found this review helpful.
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Aug 24, 2025
Sales person was quick to respond and friendly. But once I arrived there the finance person tried to sell me the same vehicle for over $2k over the price on this site. Just not what I was expecting and frustrating.
14 of 15 people found this review helpful.
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May 25, 2025
Got back to me promptly set up a convenient time to get a look at some inventory. Good experience
1 of 1 people found this review helpful.
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May 7, 2025
They make me drive 4 hours to come see the car, but someone bought it already. It was horrible
15 of 16 people found this review helpful.
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Wali
Apr 8, 2025
I had an amazing experience working with Sean at Prime Galleria! From start to finish, he made the entire process of purchasing my Lexus smooth, stress-free, and enjoyable. Sean was professional, knowledgeable, and genuinely cared about making sure I was happy with my purchase. He went above and beyond to answer all my questions and made sure everything was handled with care and attention to detail. If you’re looking for someone trustworthy and efficient, Sean is your guy! Highly recommend him and the team at Prime Galleria.
3 of 3 people found this review helpful.
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Mar 21, 2025
I contacted them 4 or 5 times and each time they simple refused to answer a simple question. What is your out the door price ? Seems really strait forward and simple right ? They refuse to answer the question and want your cell number and for you to call them. Go else where and don't was your time with these guys.
21 of 22 people found this review helpful.
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Feb 14, 2025
Good experience
2 of 2 people found this review helpful.
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20
Dec 17, 2024
They are really nice and willing to help you out!
2 of 2 people found this review helpful.
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Donna
Nov 7, 2024
Very responsive friendly
2 of 2 people found this review helpful.
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Jul 28, 2024
The cars are great, the prices are reasonable and the service is excellent! We had a great experience and we are happy with the car we purchased.
2 of 2 people found this review helpful.
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Jul 24, 2024
This company sold me the car there was a horrible paint job done to it . When I complained they said all sales final. The paint was bad and at this point they said it was like that before I bought it. I’m very sad I was hopeful to get a good deal. That did not happen
14 of 15 people found this review helpful.
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Aug 8, 2024
Response from current dealership:
Thank you for leaving a review for us. Reviews help us in many ways and we always strive to make this a great experience for our customers. As far as your comment on the vehicle, we buy these cars from the auction and we get them ready for retail sales. Before you purchased the vehicle, it took you almost 2-3 hours to tell us you were purchasing the car. You inspected every inch of that car prior to purchase. You advised of 1 cosmetic issue that we fixed for you. This was a request made by you and we fulfilled that request. We also discounted the car for you to make a deal happen since you wer
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Jul 17, 2024
This dealership is a scam. The sales person was extremely unprofessional, rude and combative. The car was riddled with issues and the salesperson refused to take the car on the highway for a test drive - his reason was he’s the only one at the dealership and couldn’t leave the dealership without coverage. Then yelled at me to suggest if I wanted a highway test drive I should have mentioned it. This is a scam scam scam place. Stay away!
25 of 26 people found this review helpful.
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Mark
Apr 2, 2024
Awesome
2 of 2 people found this review helpful.
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Peter
Mar 24, 2024
The vehicles that the dealer had were nice, it’s just the vehicle I was interested in was sold out and the other vehicles on the lot were either out of my price range or the vehicle had high mileage. I would say that the frequent contact is a little too much for me. If I’m interested I would reach out.
12 of 13 people found this review helpful.
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Feb 27, 2024
🚩🚩BEWARE! DO NOT TRUST them. Shady and untrustworthy 🚩🚩 I found my Mazda CX5 on this site, but it's no longer listed here. I purchased it online & had it delivered from VA to DE. Price was excellent & worked w/ my budget. Delivered from Virginia to Delaware - purchased based on photos &description, knowing I was buying it as is. I felt comfortable because the car had literally just passed Virginia inspection & was listed on several reputable car sites. It arrived w/: 1. An awful smell 2. Crack in the windshiel 3. Tire pressure warning, light on. 1 of the tires has a leaking valve stem. The tire went flat as soon as I attempted to fill it. 4. Sideview passenger mirror does not move - can’t be adjusted 5.Passenger seat - stuck in semi reclining position 6. Pressured to sign forms that you saw the car & test drove it is in good condition before delivery AND pre-sign the Delivery Checklist. 7. Sporadic responsiveness made me wonder if the car would show up 8. Too many🚩to list
30 of 31 people found this review helpful.
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20
Ray
Aug 1, 2023
Good timely response and info. But have been waiting for pics of SUV to actually consider drive to view. Haven't purchased anything yet.
6 of 6 people found this review helpful.
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Jun 11, 2023
Very helpful and highly recommended
3 of 3 people found this review helpful.
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