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Port City Nissan
About Us
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Today 8:30 AM - 6:00 PM (Closed now)
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120 Spaulding Tpke
Portsmouth, NH 03801
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Dealer Reviews
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Mar 2, 2026
Excellent experience, no fuss, responsive, creating a very comfortable environment. Shout out to Justin and Caitlyn made the process seamless, and transparent. Justin in particular made the entire process, really comfortable and I enjoyed working through the process with him.
May 23, 2024
Misleading add. I should have believed the reviews. Car was listed for $19,593. Somehow, after the test drive, it went up to $23,500. I asked how did the price go up $4,000 from the listing price and the explanation was Military and College Grad Discount ($500 each) and a $799 Fee. Nice that our Veterans have a discount and I understand the fee and discount for College Grads, but that doesn’t add up to $4,000. So, the explanation for the difference was “accessories”. Overall, just a waste of my time. The sales guy was nice. The manager was condescending. I do not recommend this place.
May 24, 2024
Response from current dealership:
Hello Antonio, thank you for choosing Port City Nissan to purchase your new Sentra! To address your concern, we reviewed all of the figures presented to you yesterday. As you indicated, you are not eligible for the military or college grad offers, totaling $1,000. That amount was added to the price you saw advertised on Car Gurus. $19,593 + $500 +$500 = $20,593. To that amount, add $799 for documentation and title, bringing the price to a total of $21,392. You would be responsible for any state and local taxes (if applicable) on top of that figure. The disclaimer on Car Gurus states: "Pri
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Show older dealer reviews 39
Sep 13, 2021
Response from current dealership:
Thank you! If we can be of any help in the future, keep us in mind! We also offer $200 checks for successful referrals, even if you didn't buy a vehicle from us, send your friends/family our way and use the referral money towards your payment each month, there's no limit to how many you can earn!
Jun 16, 2021
Response from current dealership:
Thank you very much! We appreciate your review and look forward to serving you again in the future!
May 3, 2021
Prompt and friendly.
May 4, 2021
Response from current dealership:
thank you Mark!
Salesman was superb, very knowledgeable, friendly, efficient and helpful. Sales managers also very helpful
and knowledgeable. A great experience, found just the right car!
Mar 26, 2021
Response from current dealership:
Thank you very much David, we appreciate your review!
Jan 24, 2021
These guys rock. Top notch customer service. Buy from them with confidence!
May 4, 2021
Response from current dealership:
thank you very much Ron!!
Port city Nissan ruined my first new car buying experience with their deception, dishonesty, greed, and overall questionable business ethics. Promotions offered on their website were all of a sudden "no longer available", despite still being advertised 8 days after my purchase. Vehicle features listed online weren't actually on the vehicle (to which they're response was "yeah, our website guys don't always know", and, in the days after the sale, it was IMPOSSIBLE to get help with anything! They couldn't respond quick enough before the sale, but after, they handed me off to one another like a hot potato, and emails went unanswered. Would I buy from or recommend Port City Nissan? No Way!! There are much better options out there! On the plus side, I learned some very valuable lessons for my next new car experience.
When I was chatting with one of their reps in the internet department, she was absolutely amazing. However, when I got to the dealership the first time, one of the finance managers referred me back to the internet when I asked about pricing for one of the cars I test drove. I thought that was weird and I didn’t intend on going back in because it didn’t seem like they wanted my business.
Then, the internet rep contacted me again and worked hard to find the right car for me. So I gave them another chance because she was so incredibly nice. I test drove the Chevy Traverse With my husband and loved it. The sales guy we were working with was not being transparent with us about the price of the car. He pressured us big time to buy the car right then and there and I hate to say that I fell for every single bullying sales tactic he threw at us. I later realized that he was trying to charge us more for the car than what was posted on the internet. I do not recommend this dealership.
Jun 25, 2019
They were quick to respond and professional
Communication was good, the sales people were friendly and not pushy. They spent time answering questions and agreed to let their paint and body expert speak with me concerning how to treat areas of rust on the vehicle. Then, after the purchase, they had the truck delivered to my home! Never seen that done before. Overall great experience. Forgot the inspection sticker and have to recheck the punch list. I'd go back as in addition, the truck was reasonably priced and they put alot of new hardware on it to make it safe.
Feb 25, 2019
Great place to go for vehicles and price was not bad at all. Only issue was the service.... Car was not delivered on the day we had agreed on and came with a missing floor mat. Did not appreciate the compensation that they had (which was none) Everything went great until I got my car a day later than I wanted it too. Car is running fine for now but ish the service was better
After receiving an acknowledgement of my inquiry I requested a build sheet for the advertised Vette. The dealership responded in a very
timely fashion and I called to discus the car and the warranty and pricing. I advised the individual I contacted that I wanted clarification on
the price. She talked to her manager and said the price was firm but I could make an offer. I emailed an offer with a detailed explanation of
my analysis/evaluation of the value of the Vette to two representatives of the dealership. They never responded to my email but continue to
send me "computer generated" notices about how serious they are about obtaining my business and asking if I have any questions. It's
obvious that they are not reading my responses and apparently have no interest in me as a person. Extremely disappointed in their rude
treatment of a potential customer.
Apr 5, 2019
Response from current dealership:
Roland, unfortunately we have to field low, long distance offers on specialty vehicles quite often. Your offer came through as a forwarded email to another dealership. Kelly wasn't even sure if it was meant for her. Our records indicate that your offer was discussed over the phone and we closed your account when no agreement was reached. We read every email, responded quickly and addressed your low offer politely. It's quite unfair to call this treatment "rude". If you'd like a copy of our transcripts please call Ben at Port City, 603-431-6500.
Instant response from Internet contact through CarGurus. Christiaan was pleasant to work with and eager to
make the test drive as thorough as possible and as long as I felt it was necessary. He was through in his
follow-up. He put effort into getting to know what I was looking for. Great guy, but a little less talking during the
test drive would have allowed me to focus more on the car. But overall, very good experience.
Oct 7, 2018
very nice dealership to do business with...very good with meeting customers needs...they treated my wife and I with respect...amazingly nice used car selection...
Oct 8, 2018
Response from current dealership:
Thank you for the review Michael, we are glad you and your wife had a great experience with us on your visit. We are very proud of our team (and our inventory too!). Have a wonderful day!
Feb 3, 2018
Response from current dealership:
Thank you very much Linda, have a great day!
Tyler was great to work with. Very knowledgeable and helpful. Sales manager very up front about prices. No games. Just the way I like it.
Jan 3, 2018
Response from current dealership:
Thank you for taking the time to review us Matt, we are very proud to earn a 5 star rating from you, enjoy your new vehicle!
Dec 18, 2017
Easy
Dec 19, 2017
Response from current dealership:
Thank you for your review Renee, it was a pleasure working with you!
Sep 25, 2017
Very good
Dec 19, 2017
Response from current dealership:
Thank you for the 5 star review Firmino, please let us know if we can do anything else for you!
Sep 22, 2017
Fast Response. Unfortunately I purchased another car elsewhere.
Dec 19, 2017
Response from current dealership:
Thank you for the opportunity to earn your business and your 5 star review Perry, we are still here to provide service, state inspections and vehicle detailing for you if you need us!
Jul 14, 2017
Made a appointment to look at the car, went
there it was not there owner decided to use the
car for the weekend
Jul 20, 2017
Response from current dealership:
Ed, I'm awfully sorry about the miscommunication on our end and the poor experience that resulted in it. We aim to have all of our vehicles available at all points in time, however sometimes that is not the case. Your review has showed us that we needed to add another step to our process so we can ensure this doesn't happen to any other customers moving forward. If there is anything I can do to help you moving forward, please don't hesitate to reach out. Life is a learning experience, and I'm thankful for the learning experience your review gave us.
All the best,
Katherine Wysocki, Busin
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All the best,
Katherine Wysocki, Busin
Dec 19, 2017
Response from current dealership:
Thank you very much Josh, please let us know if we can be of any further assistance!
Feb 28, 2017
Scheduled a test drive for a practically new BMW M5. I did not have much time over the lunch hour, so asked the internet sales lady to have a sales person contact me before I went to the dealership. Charlie Browne called me and we decided to meet at 12:30. I was there right on time, and as I pulled into a parking spot, Charlie walked out of the building with the M5 keys. He answered all my questions, did a walk around and then we were off for a couple mile test drive. All done in less than half hour, smooth execution. I am still in the market for the M5 but wanted to share my smooth and professional, no-hassle experience at Port City Nissan.
Mar 26, 2019
Response from current dealership:
Thank you Shahzad! We have a constantly evolving inventory including premium brands such as BMW, Audi, Mercedes and more. Keep us in mind while you're shopping!
Dec 12, 2016
the dealership was prompt in contacting me however the vehicle was involved in a serious crash so I was not interested. the dealership offered other options. I would recommend this dealership
Mar 26, 2019
Response from current dealership:
Thank you for the review Faiz. We pride ourselves on transparency in our sales process and while we generally avoid acquiring vehicles involved in a substantial accident, we sometimes will offer vehicles taken in trade or while we are waiting for the title to arrive. Keep us in mind when you're shopping next, we would love to earn your business!
Oct 4, 2016
This dealership is great! Great no pressure sales staff. Really wanted to do business.
Mar 26, 2019
Response from current dealership:
Thank you for the 5-stars Myles, we look forward to earning your business in the near future!
Apr 8, 2016
sold vehicle, still advertised 2 weeks later
Mar 26, 2019
Response from current dealership:
We are sorry for the inconvenience our listing may have caused you Chris. We try to maintain an accurate inventory and online presence but occasionally one "falls through the cracks". Please let us know if we can help out in the future.
Jan 13, 2016
The dealer responded late and a few hrs later the auto was
sold.
Mar 26, 2019
Response from current dealership:
We apologize for our missed opportunity Luciano. We strive to respond to all inquiries as soon as possible and regret that we weren't able to connect you with the car you were pursuing. Please consider us on your next purchase, we are open 7 days a week and truly do our best to respond to all inquiries in a timely manner.
Jan 10, 2016
great
Mar 26, 2019
Response from current dealership:
Thanks Larry! Come see us again!
Jun 18, 2015
Chris, Catherine & Joel were great. I'll drive to NH to do business
with them again!
Mar 26, 2019
Response from current dealership:
Come see us anytime Travis!
Feb 10, 2014
I provided upfront information about
my credit score, down payment and
trade in plan. I was told that was not
a problem. I came in, test drove the
vehicle, sat down with Ryan,
who at first was nice and professional
until he looked at my trade in, he was
then rude and short with me. He
came back with a quote showing the
price of the car ($1500 more than
listed on the website), he said I
wouldn't be able to be financed
without a down payment or co-signer
AND they wanted to charge ME $400
for a new key for the used car I was
looking at. Horrible horrible place. It
was a waste of my time. Even after I
had explained my situation prior to
making an appointment!!!
Mar 26, 2019
Response from current dealership:
Christine, thank you for taking the time to share your review with us. We are sorry your experience was handled poorly on our end. We strive to treat every customer as a valued guest in our home and your time with us is truly not representative of the way we conduct ourselves. We hope you will consider us on a future car shopping trip, we will do our very best to exceed your expectations. We value all feedback, thank you again for bringing this to our attention.
Nov 15, 2013
Everything they said they were. The LS was beautiful and a steal at the price they were asking. I didn't buy the car, because I wasted my time driving to RTE 111 auto in Hampstead, and when I saw what they advertised, what it actually was, the car at Port city had been sold . A great dealership, and would highly recommend them. Wonderful sales people, professional and polite
Mar 26, 2019
Response from current dealership:
Thank you for the 5-star review Alicia! We are sorry the car was no longer available when you came to see us but we hope we can earn your business next time you are in the market for a vehicle!
Jan 4, 2013
Overall good experience. A small problem with vehicle I purchased in
reference to listed mileage and actual mileage, but was assured it was a
clerical error..a bit disappointed but overall I would say they are a
reputable dealership
Mar 26, 2019
Response from current dealership:
Thank you Curt, we hope we have the opportunity to serve you again in the future!