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Platinum Used Cars
About Us
Platinum Used Cars is a locally independent dealer offering pre-owned luxury vehicles at consistently excellent prices. We pride ourselves on a friendly, reliable staff of professionals - from technicians to market analysts - who remain dedicated to providing our customers with helpful guidance and quality certified vehicles at the best possible price. Every vehicle undergoes a thorough 125-point inspection to ensure total satisfaction and purchasing peace of mind. Shop with confidence among major brands with competitive prices and assured quality. We offer the most desirable brands of sedans, coupes, trucks, SUVs, and everything in between... a huge selection of the best models, trims, and feature-filled packages available.
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Today 9:00 AM - 8:00 PM (Closed now)
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6760 Atlanta Hwy
Alpharetta, GA 30004
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Mar 14, 2026
Steven in finance was amazing!! He worked hard with the numbers to get me what I wanted. It has changed my opinion of those small one off used car places. I would definitely buy from them again.
Jan 22, 2026
I called to find out if a car that had been listed with no photos was available. It had been on their website and CarGurus for about a month. He said it was in transit and he would get back to me with photos once it got here. He never did. Now, a week later the car is sold.
Jan 20, 2026
Platinum Used Cars was extremely easy to deal with. They had the car cleaned up and ready to show when I arrived. Crystal helped me purchase the vehicle, which was the best dealership transaction I have had.
Buyer beware here.
This company likes to
put their own options of
what their vehicles on
their cars. I called them
on the options for this
particular vehicle and it
only had six out of 13
of the options they had
listed. They tried
blaming it on
CarGurus!!! I finally
blocked them when
they started blowing up
my phone.
Aug 1, 2025
I liked every aspect of my deal
Jul 29, 2025
Great experience
These guys were great man. very flexible and open to answering any questions in the fastest time possible. I had many great talks with Mr. Chris Evans, and he made everything easy without pressuring me into buying ASAP. I was not able to buy the car unfortunately due to insurance issues, but man they were awesome
Mar 10, 2025
If I could give them zero stars, I would. Salesman
was very rude and refused to answer questions I
had. The initial salesman hung up on me. I called
back and the dealerships manager answered. He
told me not to take it personal and there were other
customers in the store and that they would rather
deal with the customers they had in the store and
not over the phone. I told the manager I didnât agree
with him (Iâm a paying customer as well) and he
hung up on me. These two individuals do not
deserve their positions in the store. They are giving
their company a bad name.
They were very responsive to my requests for information, and happy to negotiate a fair deal. Unlike the Florida dealers who advertise a price and then tack on a pile of bogus charges amounting to $3,000.00 - $4,000.00 dollars added to the price of the vehicle, very deceptive and dishonest. I don’t find this to be the case with Georgia dealers as their pricing is straight forward, no bogus fees tacked on, only the price of the car, dealer service fee, along with tax, tag, & title.
May 1, 2024
Prompt response, but car was sold and the listing had not been removed yet.
Show older dealer reviews 219
Mar 12, 2024
Very good they did contact me several times but unfortunately I did already got a car from another dealer.
Jul 17, 2023
Advise anyone looking for a nice used car dependable. Platinum used
cars is great, Marvin very professional ecstatic that he was able to get
the interest rate low, Anthony and Steven was very friendly and
accommodating to our needs. Great customer service everything
promise confirmed .
Cynthia and James.
My recent virtual car buying with Platinum Used Cars has been nothing short of a complete disaster. After doing my research and being excited about purchasing a car, I decided to trust this dealer and make my purchase. Little did I know that it would turn into a nightmare.
I went through the process of paying for the vehicle and signing all the necessary documents, eagerly awaiting the delivery of my car. However, my excitement quickly turned into frustration and disappointment when I received a call from a salesman stating that the car I had purchased was inoperable and they would be unable to deliver it.
To say that I was shocked would be an understatement. How could a reputable dealer sell me a car that they knew was inoperable? It’s now makes sense why they rushed me through the whole process so I wouldn’t suspect their shadiness. It is absolutely unacceptable and a clear breach of trust. The whole purpose of purchasing a vehicle from a dealer is to ensure reliability and peace
Where do I start? Wasted a day here. This is a truly mismanaged auto dealer. The left hand doesn’t know what the right hand is doing and the manager is extremely unprofessional. Worst of all, they’re trying to get clean book value for a car with multiple major mechanical issue. Do not use this dealership.
Jan 10, 2022
When the paperwork came out, I began signing documents with Juan at which point I inquired again about the interest rate and the final
cost of the vehicle. Juan shuffled to the back of the paperwork and showed me that the final price of the 49,000 Tesla with interest was
79,000. When I saw the final price, I immediately advised them that I wasn't interested in continuing the sale. By this time the finance
manager came out to talk me into buying the car. With the bill of sale in front of me, I then wrote in large letters VOID across the document
and the Finance manager who was sitting across the desk from me, stood up, and attempted to snatch the paperwork out of my hand after
yelling that I couldn't write VOID on their paperwork. (I'd only signed about 10 pages out of the 30 or so pages in the packet) I took a
picture of the voided docs and then they were taken from me by the finance manager who then yelled that he wouldn't be giving me my
deposit because down payments all final
Jan 18, 2022
Response from current dealership:
Sir the finance charges are based on your credit. and if i recall you were a cap1 auto navigator customer so you were aware of the interest rate and payment before you even came into the dealership. I do not understand how this was a surprise to you. I find it hard to believe that you didn't receive any info from Capital One Auto Finance they just happen to be one of the largest Auto finance companies in the country.
They’re very unprofessional I wanted to buy a vehicle from these guys until I tried to test drive couldn’t even leave the lot with how messed up the truck was and they still try to pressure you to buy the car. And also don’t try to place a hold on a vehicle they say they’ll return the money and avoid calling you back this includes the managers.
Great help from staff, was looking at a truck from out of state. Trotter and James were great to work with. Sent additional pictures as requested and were even willing to take the truck to a ford dealership for pre purchase inspection as I requested. Although I found a truck local to me I wouldn’t hesitate to buy from them
I made a appointment to test drive a truck. Response was quick. When I got there they provided me with a carfax report on truck. Very polite Offer me something to drink. The truck was clean and ready. After I test drove the truck, I inform them that I wanted a mechanic to look at it, and I was unfamiliar with this area. They inform me of a shop that a lot people use. Even though I didn't purchase the truck, my overall experience was good.
Jan 16, 2021
Great and friendly service!
Jan 9, 2021
This was a extremely poor experience. After terms of the sale price and trade value were solidified and contracts were signed, I drove a 1.5 hour distance to meet a rep from the dealership in a empty parking lot to exchange vehicles. This was 3 hours after the time we agreed on. After spending over an hour in the parking lot in cold rainy weather, The Platinum dealer as well as the owner decided to renege on the agreed upon terms. After a series of heated conversation it was obvious that regardless of the distance I drove, the time I took out of my day and from my job as well as the steps I took to prep the trade, they were prepared to have their representative turn around and drive the three hour back to the dealership in the same car he came with if I didn’t pay an extra $1000. If this sounds like extortion it’s is exactly what it felt like. I would never do business with Platinum again and I will recommend others avoid them as well. Highly unethical and unprofessional.
Dec 15, 2020
Review about the dealership
This dealership gave me the most Horrible and unprofessional experience ever in my life. They took my money and now won’t answer my calls at all!! Please do not ever buy a car from this place. David , James and Toshi harassed me for several days about getting their car back. I returned the car back promptly because my deal didn’t go through with my BANK and was told i would get my down payment back and now i can’t get anyone to answer me about getting my money back. Not to mention they got me fired from my job because of their unprofessionalism. I repeat STAY AWAY FROM THIS DEALERSHIP !!!
Oct 24, 2020
Very unprofessional though the sales agent Trotter was really a nice guy. Originally I was excited about purchasing the car unfortunately when I arrived at the dealership I was told the car was with the owner and they would have it in 20min 1hour and 23min later the car arrived which was not the end of the world for me. I test drove the car but due to the bad reviews of this company I asked for permission to get a pre sale Inspection from BMW. The sales agent agreed at this point it was time to negotiate I asked for the best deal considering the economy and they had the car for over 100 days at this point 17 minutes later the sales agent returned with the exact same price that’s online. A few minutes later a husky guy came into the room with the report stating his car was the best price in the area. I’m not sure what this had to do with anything again I was negotiating the price that the dealership had listed he continued to go back-and-forth in a confrontational manner i walked out
Oct 31, 2020
Response from current dealership:
Dear Hamilton, I am sorry you felt this way about Platinum and we apologize for that.
The appointment wasn't fixed earlier and hence the car was not there and was made available as soon as we could. We have 4.2 ratings on google and around 4.0 on each and every site (Cargurus, Carfax, Dealer rater) - we have a pretty good rating overall.
As per the pricing - the car is Msport packaged with perfect condition and perfect color combination and is already priced very low as compared to the market. We did not have room to bring it down no matter how long it's sitting here. We couldn't honor your
More ...
The appointment wasn't fixed earlier and hence the car was not there and was made available as soon as we could. We have 4.2 ratings on google and around 4.0 on each and every site (Cargurus, Carfax, Dealer rater) - we have a pretty good rating overall.
As per the pricing - the car is Msport packaged with perfect condition and perfect color combination and is already priced very low as compared to the market. We did not have room to bring it down no matter how long it's sitting here. We couldn't honor your
Oct 5, 2020
Was overall a relatively painless experience. The salesperson Wayne was very helpful throughout the process. The price advertised was the price the vehicle was purchased for. Document fees were on the high end. But dealers do vary significantly. This purchase was long distance, as I live in Wisconsin. I did hire a mechanic for a pre purchase inspection, and Platinum was accommodating with that. Overall from first contact to purchase was about a week and a half. All forms required were done electronically. No problems. Vehicle had a few scratches on the rear quarter that I required to be fixed. And Platinum did fix them, no problem. Transportation I took care of myself, so no issues there. I have read some concerning reviews of this dealership. But my experience would lead me to do business with them again, if need be. Thank you Platinum! By the way... LOVE the Acadia!
October 2020!!!Im going to tell you now, PLEASE.
PLEASE. PLEASE DON'T DO BUSINESS WITH THEM!!!
MESSAGE OR CALL
ME BEFORE YOU CONSIDER IT. This has been the
worst car buying experience as these people aren't up
front and honest and will scam you out of money. I am a
real person and this is a real life experience!! They will
change prices. ensure you have all
communication documented. I was working with Ivory
who told me one price and then sent a completely
different price to the bank. In addition to that they lied
and said shipping was $1000 when in fact it was only
$425 and I am still waiting for the vehicle after they've
been paid accordingly. They're rude, unprofessional and
don't know a thing about handling paperwork. I am taking
additional steps. Again please don't give them a dime
and go somewhere else. They're not professional and you
will be waiting for the vehicle after payment is cleared.
I've yet to see the vehicle. Tashi Chitolie is shady as we
Aug 30, 2020
Didn’t detail the truck like they said they would. They didn’t fill the truck up with gas. Simply drove off than came back acting like they fill it up. The truck that I bought was a 2016 Chevy sliverado 1500 and the front breaks were in bad condition. No break life left and the rotors are damaged. I have pictures of it too. I wouldn’t recommend buy a car or truck from here.
The sales rep was friendly and responded well to initial inquiries. They were generous with letting me take it for as long as I needed to take it for a pre-purch inspection. Of the 6 things recommended to be fixed per the inspection, they did the 4 major fixes. They fixed a front end dent as well. My rating of a 3 is because they didn't detail the interior. I felt the price negotiator was a bit tricky as car salesmen are generally known to be; but he did concede when I pushed back on some items. Lastly, I don't feel all my questions throughout out the 1 week process were answered clearly and completely. Nevertheless the less, I figured things out my own way.
Jul 18, 2020
Great folks. Chris has been excellent to work with.
Jul 14, 2020
THE dealer first listed $6,999.00 for the car, and after we spoke to him he
changed the price to $8,999.00.
All in all it wasn’t a terrible experience. They definitely have to make their money on selling you the additional warranties because they don’t want you to walk out without buying them (told them no about 8 times). Told me the bank gives them a better finance rate if you purchase a warranty (that’s not through the bank) because “it will be covered” I’ve never had the bank care that much before in my life about any vehicle I’ve bought but this is my first used vehicle purchase. I didn’t realize you could put 3,000 down on a vehicle and then have to immediately drive to a gas station to fill it up. Only other thing I was pretty upset with is that I was under impression I was getting a 72 month term loan and bank mailed me letters stating 75. Don’t know where that change came from. But will have to try and refinance it in about a year.
Overall good experience with this dealership. They were very professional and not over bearing when I arrived at the dealership. The photos were accurate. I had a minor issue for a service light that popped up within 24 hours after the sale. They fixed it right away.
If you are seeking an aesthically and visually pleasing experience at a dealership this isnt the place. But if your expectation is courtesy, straightforward communication and professionalism then Platinum is at the top of the list
I purchased the vehicle from them under the condition they would provide floor mats, the back cup holder, and a key fob. It’s been two week and I’ve tried repeatedly to get an answer on when these items will be coming and still no response. He responded very quickly before we purchased the vehicle and I feel I’m being ignored. I was also charged for these items on my bill of sale. I wouldn’t recommend anyone to this dealership.
Jun 18, 2020
Very tentative salesman who I had to reach out to for a response. I made an offer and waited 24 hrs, called and he told me the owner wouldn’t take me offer and they had some else looking at the jeep. So I responded to call me if it didn’t get sold. Don’t think I’ll hear from them again
May 8, 2020
The salesperson, Frank, was very nice. We made our purchase for a fair price. I do feel that the SUV should have been much cleaner than it was and the the air and cabin filters should have been replaced. I also feel that he should have been wearing his mask instead of leaving it on his desk the entire time.
Contacted me promptly and advised me that the truck was already sold. They did not play any games like
pretending they still had it so they can get you down to their dealership in hopes of selling you something else. The
honesty was appreciated and respected. I ended up buying from someone else, but dealer will be on my short list
next time I'm in the market due to this.
They were okay we couldn’t make a deal . With trade it still asking About 3,000-4,000 with a with out trade in. Low balled me on trade in . Didn’t hear back from them after that. They don’t really work with you on price and they say they will but with trade in I was still going to pay 3,000 more on asking . Just add crazy high fees that didn’t make sense . If your willing to pay top dollar for a used car then I’m sure its a okay place to buy from and want a low ball offer on a trade in . Took my business some where else . Never went to lot didn’t waste my time .
Apr 5, 2020
Frank communicated and gave multiple options.
Mar 1, 2020
Excellent experience. Responded right away. Fantastic test drive. No pressure-fair price-car was checked out by Toyota dealership and it was given excellent ratings in all areas-we were thrilled. The actual process of buying was so fast-30 minutes! Professional-wish they were a bit more personable during closing, but they still get 5 stars!
Oct 9, 2019
It was a great
experienceI i would
recommend anyone
to go And Check out
Platinum used Cars
Guess what I'm so
happy I have a car
now Thanks to JAY!!
U are the man!!!
Nov 15, 2019
Response from current dealership:
Thank you for such a good review...truly appreciate it!
The vehicle I drove hours to view was not properly
represented in the photos or the description. Several
areas were damaged. Didn't steer straight. Transmission
stumbled. Listed as a non-smoker vehicle but had
cigarette trash left in it. Salesperson offered little to no
help. Overall unimpressed with this establishment.
Oct 3, 2019
Response from current dealership:
I'm sorry that you felt this way and I apologize for your bad experience; could you please let us know who was the sales person involved and what vehicle you came in to see. That would help me a great deal to look into this further. Thanks!
Sep 23, 2019
Excellent Customer Service Experience
Oct 3, 2019
Response from current dealership:
Thank you for your review; we appreciate your business!
Oct 3, 2019
Response from current dealership:
Thank you for your review; we appreciate your business!
Good experience...nice salesmen. Straight forward and honest. Sales prices are lower than blue book. Didn't take long for the sale to go through. I bought the silver Yukon Denali.
Oct 3, 2019
Response from current dealership:
Thank you for your review; we appreciate your business!
Oct 3, 2019
Response from current dealership:
Thank you for your review; we appreciate your business!
Jul 3, 2019
Changed the price of the truck after we agreed on a set price ! Would not honor there word after we clearly agreed on a price
Oct 3, 2019
Response from current dealership:
Dale, I looked into your review and talked to the manager. Firstly, you had mentioned that you wanted the price without the taxes and hence that was the price given to you since you were going to register it yourself. Later, you wanted to finance it and the price was modified to include the taxes. Thanks
May 19, 2019
Went an hour and half from home to this dealership because they had
the car I wanted. It was even better than I expected when I saw it in
person. They moved heaven and earth to make sure I went home with
that cutie. I highly recommend them. If they have what you are looking
for, it's worth your time.
Oct 3, 2019
Response from current dealership:
Thank you for such a wonderful review; we appreciate your business!
Oct 3, 2019
Response from current dealership:
Thank you for your review; we appreciate your business!
May 14, 2019
What a amazing experience, Please ask for Carl his knowledge of every car on the lot was such a refreshing experience. Plus Micheal the manager worked so hard for me to get right at the point I wanted to be. I will be buying all my new cars from them hands down.
Oct 3, 2019
Response from current dealership:
Thank you for your review; we appreciate your business!
May 13, 2019
Very nice people I would tell anyone about them
They we're great to work with , Ali stayed in touch with me and Joe the finance guy was really knowledgeable about financing . They checked back and worked with me had intentions of buying the truck but found one with an F-150 with the V8 closer to me . I will certainly check with them next time I'm in the vehicle market .
Oct 3, 2019
Response from current dealership:
Thank you for your review; we appreciate your business!
Less than 1 stars if possible..raised price and did not clearly explain the poor quality of the car. Jay, salesman went to lunch when he knew I was on my way to see the car and the sales person that was there when I arrived clearly was not interested in helping me or answering questions....if it sounds to good to be true it is...as the other reviews say...STEER CLEAR
Apr 21, 2019
Very helpful and responsive.
Apr 21, 2019
Very helpful and very nice.
Feb 28, 2019
Buyers beware! These folks charge auction fees and dealer fees! I had also asked for three items to be done to the car; New tires,touch up on the front spoiler and a burned out light in the overhead. We finally agreed on a price for the car with the items resolved and a pickup time to pick the car up. When we arrived two days later with check in hand to pick the car up, to our surprise only two of the four tires were replaced!!! The touch up was the wrong color!!! Then the interior light that was out was not replaced!!! He said he forgot!!!
We were very unhappy and asked him to complete what we had asked, and come off the price 300.00 for our lost time and inconvenience (4 hours). He said he would only come off 200. and complete all the items. He did apologize but said that was all he could do!!!
Don’t waste your time patronizing this dealership!
Nov 8, 2018
The young man was very helpful and professional
Oct 30, 2018
Quick response
Oct 15, 2018
Go ask for Jay... Excellent customer service
Sep 27, 2018
Salesman, Jay, seemed to be in a rush most of the time, always had other customers or "out to lunch" when I inquired about the vehicle. Did not get approved for the 2014 Chevrolet Suburban however, if I did get approved I think that Jay would have been more attentive. I work with public daily and I have to provide all my consumers with adequate services whether they are approved or not.
Below Average Experience
Sep 14, 2018
Nice people. Just not the car. No leather seats.
Most of the Suburbans I looked at here were in pretty rough shape. One was
a Repo, and the other two were multi-owner cars that had a rough life. They
do have lots of Suburbans to choose from, but you really need to check them
over carefully and do lots of review on CarFax and Autocheck.
Very likely a fake listing. We emailed and were told it was still available. We went to see it at our appointed and it had “been sold.” It had apparently been sold when we had been told it was there.
The sold vehicle is still listed as available! These guys may be using good listings as “bait” to get you to show up.
Jun 9, 2018
This listing is fake. It is only there to call people in dealership and they will tell you it’s just sold and will tell you to look at their other options. Worst communication I have ever seen.
Timing they are telling it’s sold even after that time their representative was texting me as that vehicle is available. I drove all the way from Alabama and wasted my time.
Don’t trust them. Fake people.
Jun 2, 2018
The team at Platinum Cars were terrific. Expect to enjoy my truck for a long time.
May 30, 2018
Jay was super nice and professional. He had the vehicle parked and ready for me to see it and was just as accommodating when I took my husband back to see it and test drive it. Was very transparent in business. I just hate the vehicle wasn’t quite right for us, but would definitely suggest shopping here!
I think the dealership needs some improvement in a couple areas but overall not a bad experience. The salesman was nice. The owner was courteous and willing to fix any problems with the vehicle.
Cons: They tack on a $895 "Destination Service fee". The car i saw wasn't clean and detailed. They say they do that as you are signing paperwork.
Apr 30, 2018
Purchased this vehicle from Chris. He was AWESOME to work with and
still is, as we are still working out some kinks a week later. Joe who is the
owner was awesome, and ever gave us some back story about how the
GM/Cadillac's are made as he used to work there! The whole experience
was amazing & even tho we came in expecting to pay more, since they
just dropped the price while we were on our way, they still gave it to us
even tho we didn't know! They could have easily charged us what we
thought we were going to pay. Will DEFINITELY make the 2.5 hour drive
again!
Apr 19, 2018
Got a great deal on 2013 Suburban LTZ with loaded package warrenty and gap very pleased for the price. Salesman Jay Smith great wonderful experience!*******
Apr 5, 2018
Great negotiation
Feb 6, 2018
Great no hassle experience friendly and knowledgable staff would recommend this dealer
Feb 5, 2018
Contacted me with in 24 hours.
Nov 19, 2017
Going to check the car out on my day off. If it’s still available I hope. Been a busy time for me. They always keep in contact. Can’t wait to get out there and see the car.
Oct 10, 2017
Nice car, great price and mileage, but car has been on website for over a year. I never visited the dealership but the representative was professional and followed up with me.
Oct 5, 2017
Lenny was extremely helpful and knowledgeable. The sales process went smoothly and I would definitely recommend him in the future.
Aug 30, 2017
Nice car! We bought from them. Easy to work with. No pressure. Quinten
was our sales person. The sales manager, and finance manager were a
pleasure to deal with. Fair price, fair trade value. Overall one of the more
positive car purchasing experiences I have had.
Jul 23, 2017
Good Deals,
Oct 24, 2016
I really didn't want to drive up there, but they were helpful.
Aug 28, 2016
Got back quick
Aug 26, 2016
Great!
Jul 26, 2016
Responded to my email inquiry in a timely matter but vehicle was not there when i arrived to test drive.
Jul 24, 2016
Overall a very good experience, car was mostly as described. Took our offer and we drove home that day. Thanks to Dan Dickson our salesman!!
Jul 14, 2016
Great experience good customer service
Jun 15, 2016
Great customer service.
Apr 10, 2016
Great dealer fast response
Mar 27, 2016
One of the easiest car dealership
experienced. No pressure from sales
staff, down to earth and they try to work
with you to find a payment option that
works for you. Hope to do business with
them in the future.
Feb 29, 2016
Prompt response
Feb 28, 2016
Very timely info on vehicle I reqquested
Feb 20, 2016
The absolutely worse experience I've
ever had trying to purchase a vehicle
Feb 18, 2016
very good dealership
Jan 29, 2016
Staff responded to inquiry, but would not flex on price.
Nov 18, 2015
Contacted dealer about a vehicle I was interested and requested purchase order faxed to my bank.
A couple days went by, still no purchase order, called back only to be told someone walked in with cash and bought the vehicle.
I was disappointed beyond description and dealer asked me what other car he can help me with? REALLY !!
Oct 24, 2015
Awesome
Sep 3, 2015
Excellent experience, very friendly and very helpful.
Aug 17, 2015
I called and called over and over again for my rear bumper that never got repaired from the first day I bought the car.
Jul 23, 2015
I received a call first thing the
next morning after inquiring about
the car
Jul 3, 2015
Excellent customer service
Jul 3, 2015
My experience at Platinum was great!
My salesperson, Ms. Irian Jones, worked
very hard to ensure that all need my
needs were met related to this purchase.
Michael in finance was a pleasure to
work with.
Jul 2, 2015
Love my new car, great company,
great cars, great deals!!!!
Definitely recommend to anyone
in the market for luxury vehicle at
an affordable price. They even
work hard for people with less
than perfect credit!!! Thanks
guys!!! Will definitely be telling all
my friends!
Jun 13, 2015
Sold car advertised and then tried
to swindle you on something else
on their lot
Jun 7, 2015
Saw a vehicle on car gurus and
on platinums website that I was
interested in. Spoke to a sales
person named Miquel regarding
the car went over the car fax. Told
him I was coming from out of
town. Drive 3+hrs to get there just
for the vehicle not to be on the
lot. Miquel claimed he didn't
knkw where the vehicle was.
Would never purchase anything
from this "bait and switch" janky
dealership
May 18, 2015
Felt cheated in the end and Then they
only give you a quarter taNk of gas after
purchasing
Apr 29, 2015
They had my car since purchase for
over 3 weeks and they couldn't get it
together. Customer service is
horrible!! And no one will call you
back to resolve the problems. If you
are thinking about using Platinum
Cars, make sure you throughly check
the car out!
Apr 12, 2015
Attempted to use bait and switch
technique.
Mar 31, 2015
Dealership personnel was very responsive,would do business there.
Mar 19, 2015
Called received feedback took a spin
great truck but paperwork process can
become exhaustING once completed all
was good
Mar 15, 2015
Great customer service.
Mar 12, 2015
Just great dealing with
Mar 10, 2015
Advertized special not available 2 weeks ago when I called. Still showing on website today. But they will sell you one almost like it, just $ 2000 more with more miles. Bait and Switch operation
Feb 28, 2015
I was told 14000 cash for the jeep I
drove over 400 miles to go get it have
way there got a call telling me the price
has changed because the had to fix the
4 wheel drive then we negotiated at
14300 well after that on the way home I
got 300 MILES on it an the check gages
came on to find out that they only put 2
quarts of oil in the engine when they
change the oil hundred miles later ran
into an ice storm had to put the vehicle
in for a drive and found out that they
didn't fix the 4 wheel drive I called them
in front of them about the shortage of oil
in the engine and they didn't want to
honor anything not even the failure of
the mechanic not putting three more
quarts of oil into the engine So know I'm
out $5,800 getting the 4 wheel drive and
the engine replaced I would not
recommend anyone to buy a vehicle
from platinum cars south
Feb 19, 2015
Good
Feb 10, 2015
I felt like I was passed around between
several different people and there were
very long waiting times in between. First
day I was there for several hours. I
purchased a car that needed a few
items attended to and it took over a
week before the car was ready.
Communication could have been better,
I had to contact them to find out what
was going on, once car was ready for
collection they rang me several times.
Feb 7, 2015
None
Feb 1, 2015
Friendly staff. However, after test
driving the car and sitting down
for 30 minutes in an to attempt to
purchase, a sales manager came
out to tell me that the car had
been sold already. Very
disappointed. That seems like
information that should have
been conveyed prior to the drive.
In addition, the car is still listed on
the site. I guess people should
only bother coming here if they
want to leave with nothing.
Jan 10, 2015
Not really a motivated seller at the
dealership
Jan 6, 2015
Great
Dec 31, 2014
Had me out the door in a new vehicle
within an hour, definitely
professionalism at its finest
Dec 29, 2014
Good customer service by Dales Agent
Rakesh
Dec 25, 2014
When I drove to union city, the price of
the car was $2,000 more than the
advertised price
Dec 1, 2014
Did Not have the car that you listed......Bait and switch at its best!
Nov 3, 2014
I contacted this dealership about a 2007 honda Accord EX-L. The
dealership itself was further out so I notified the sales person that
I needed to know the vehicle was the before I arrived. It took
numerous phone calls for them to even verify that the vehicle was
still there, they were either still looking or put me on hold and
hung up. then they finally called back and wanted to run my
credit, still not knowing if the car was there, my credit report must
have come back really good because all of a sudden they got
really interested and called me non stop saying the car was there.
By this time i had found some more local vehicles and purchased
one from elsewhere........ Pretty much they only want your money
they have no interest in customer service or putting you in a good
car.
Oct 9, 2014
Can't Get Tag Brakes Went Bad Two day
later cover damage no response from
sales person
Sep 28, 2014
Good
Sep 25, 2014
Great customer service
Sep 23, 2014
I bought the car, it was a quick
process..after they got paid I'm
still chasing them down because
they haven't send the paperwork
to the DMV for my tags and
registration. I've been calling
them since September 4th and
haven't been able to get in touch
with them. I have about 10 days
before my temporary tags expire
and the DMV still don't have the
dealership paperwork.
Sep 20, 2014
Very pleasant to talk with over the phone. We have not purchased a vehicle yet, but we may down the road.
Sep 17, 2014
Called about vehicle salesman didn't
know vehicle was already sold
Sep 15, 2014
The gentleman that called me back was
honest and more than helpful!
Sep 13, 2014
Great!
Sep 11, 2014
Didn't buy from Platinum but everything was good.
Aug 15, 2014
Didn't let me open the roof for the
convertible
Aug 10, 2014
I called the dealership to inquire about a
car. The salesman said that it was still
available. So I drove an hour to the
dealership only to find out that the car
and others he said he had were gone.
Another salesman tried to sell me a
hyundai elantra that he kept calling a
hyundai sonata. Know your cars guys
before you try to sell it. I will never go
back there again.
Jul 29, 2014
Vehicle we inquired about was sold, but they replied quickly and professionally!
Jul 13, 2014
Jeep still posted, but they said it
was sold
Jul 12, 2014
I got to the dealer and the car I was looking at with in the corner
block in by other cars, look into the like what I seen, and the guy said
I couldn't drive the car until I was approve. Then he was pushing the
issue about me getting a cosigner do to my credit score being low
without running my score. Once he ran my credit he told me I wasn't
approved, of with was a lie cause I was approved somewhere else. I
feel like they need to work more on the buyer not trying to get a co-
sign before evening doing your paper work, and people need to drive
the car so they can see if they like the car not you tell them you like it
and it rides good.
Jul 4, 2014
Great
Jun 17, 2014
Only professional person there has left
the dealership and that was Denise.I
arrived at the office and there were four
other salesman with no greetings and the
atmosphere in there was negative,will
never go back.
May 20, 2014
This dealer listed the price of the car at $14,499, but when I went
to see the car, he attempted to add on $3,000 in "fees." The fees
included nearly $600 for "accessories," as well as a bunch of
other ridiculous things. A true "used car salesman." If I could
give a "0" rating to this dealer, I would. I will never buy a car from
here!
May 13, 2014
pleasant, truthful
May 8, 2014
Great buy.Salesman Chad is
the best in North America
Apr 16, 2014
they price and swap add dealer prep,ect which is bull shi?????
Apr 16, 2014
Replyed quick, nice to deal with
Apr 13, 2014
Outstanding
Apr 12, 2014
Fair
Mar 28, 2014
Excellent service
Mar 21, 2014
different car then listed poor follow up
Mar 12, 2014
2010 Camaro looked good on the internet with the pictures that was posted. Did make an appointment to see the car based on the pictures and comments I made to the salesman about I hoped it looked as good in person as it appeared in the pictures. Salesman agreed and after driving over two hours I was totally disappointed in the appearance of the car. The four wheels had a bad case of road rash, damaged to the point of total let down in the appearance of the car, the drivers side windshield had surface scratches and the interior had a Lysol smell or something, not sure what. Dealership just wasn't honest up front with the car. Bought a Camaro else where.
Mar 10, 2014
Had a wonderful experience initially. Car
appeared to be good, staff seemed friendly and
professional. There is a reason why the cars here
are cheap.... it took me a week to learn the
dynamics of this dealership and they should not
be allowed to sell automobiles. I purchased a
2007 infinity, and at a good price five weeks ago.
Since then it has been at the infinity dealership
twice (currently still at dealership), and not sure
of the total amount I will have to pay.
The day of purchase I heard a knocking noise
near the front passenger suspension area.
Platinum used cars said not to worry that they
guaranteed it will be taken cared of, and also the
headlights would not work.
They kept the vehicle 7 out of the first 10 days of
purchase. They claimed they replaced a lot of
parts in the front suspension area but could not
fix the knocking noise. Later my mechanic
confirmed that all parts were used and the only
thing it look like they may have done was spread
grease all over the place. And they did get the
headlights working thanks to platinum used cars
mechanics but he disconnected the cigarette
lighter to do it.
They will swear that they inspect the cars when
they arrive, like checking engine, transmission
and all fluids. But all the fluids were used (none
fresh), and even the engine oil was pass over due.
Most of my communication was directed through
Sonney (service manager). It got to the point that
he admitted that his mechanic could not fix the
knocking noise and because of that I had to live
with it. I asked him if I could discuss this with his
supervisor and he stated that he did not answer
to anyone and that he was his own boss.
This dealership had the better price on the car
that I wanted, but at the lowest quality and the
worst service.
Please be prepared to bring a good mechanic and
do the due diligence in the purchase process.
Feb 11, 2014
Good
Feb 4, 2014
Left message dealer call 3 days later
Jan 28, 2014
They told me the car was on the lot.
When I arrived it was gone. 2 seperate
occasions.
Dec 4, 2013
It's all good
Nov 26, 2013
Quality cars at fair prices. Very personable staff. Would have rated a 5, but time will tell that; depends on follow-up service if needed.
Nov 18, 2013
Redoes was great! Very responsive to my emails and questions!
Nov 10, 2013
2 thumbs up!! i like there service.. they where very nice and
cooperative 1st class service
Oct 10, 2013
Gave me the exact vehicle I wanted, with better terms than any
other dealership
Sep 6, 2013
Listed car was no longer there.
Nov 25, 2012
going to the dealer shortly but the communications and immediate call
back was very professional
Oct 24, 2012
Car inventory was not available but cars were still listed on the site.
Inventory should be removed from sites 24 hours after sold.
Oct 2, 2012
Dealer replied by phone and by email. He answered my questions quickly and thoroughly and was very accomodating.