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Platinum Buick GMC of White Plains
About Us
At Platinum Buick GMC of White Plains, we are committed to delivering an exceptional automotive experience built on trust, transparency, and customer satisfaction. Conveniently located in White Plains, New York, our dealership proudly serves drivers throughout Westchester County and the surrounding areas with a wide selection of new Buick and GMC vehicles, as well as quality pre-owned options. Our dedicated team of professionals is here to guide you every step of the way—from finding the perfect vehicle to securing flexible financing and providing expert service long after your purchase. At Platinum Buick GMC, we don’t just sell cars—we build lasting relationships with our customers and community.
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Today 9:00 AM - 7:00 PM (Closed now)
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358 Central Avenue
White Plains, NY 10606
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Very shady folks. Advertise one price on CarGurus but when you call the price is more lmao.
Oct 2, 2025
Response from current dealership:
Vitalii,
We appreciate your time and feedback. We would like the opportunity to speak to you on your recent vehicle experience. Please give us a call at our dealership and ask for the General Manager, Franco Onelli at (914) 368-2108 or Email: fonelli@eagny.com.
We appreciate your time and feedback. We would like the opportunity to speak to you on your recent vehicle experience. Please give us a call at our dealership and ask for the General Manager, Franco Onelli at (914) 368-2108 or Email: fonelli@eagny.com.
Very professional and very very friendly. I will purchase another car from this dealership. Awesome experience.
Oct 2, 2025
Response from current dealership:
Ruby,
Thank you for your very kind review and loyalty to- Empire Buick GMC of White Plains. We are delighted that you have come back to us again and that your experiences with us have been so exceptional!
Thank you for your very kind review and loyalty to- Empire Buick GMC of White Plains. We are delighted that you have come back to us again and that your experiences with us have been so exceptional!
Sneaky on price 2 thousand more salesman was friendly but business manager was a bit arrogant !
Jun 13, 2025
Response from current dealership:
We regret to hear that you are displeased with your recent experience with us. We would like to speak with you more regarding your review. Please reach out to us at our dealership and ask for the General Manager, Franco Onelli at (914) 368-2108 or Email:fonelli@eagny.com. Thank you for your time and patience.
I'm very disappointed about this dealer, they listed the car in one price than they want to sell for a higher price was listed.
Feb 26, 2025
Response from current dealership:
Marcio,
We appreciate you taking the time to write this review. We are very sorry to hear that you had seen the prices differently in two different occasions. We would like to speak to you more on this matter. Please call our dealership and ask for the General Manager, Dennis Acosta at (914)368-2108 or Email: dacosta@eagny.com. We look forward to speaking to you, Safe travels!
We appreciate you taking the time to write this review. We are very sorry to hear that you had seen the prices differently in two different occasions. We would like to speak to you more on this matter. Please call our dealership and ask for the General Manager, Dennis Acosta at (914)368-2108 or Email: dacosta@eagny.com. We look forward to speaking to you, Safe travels!
Jan 17, 2025
Response from current dealership:
Thank you for your kind review! It is an honor to have earned your recommendation and we hope for an opportunity to work with you again. Take care!
I contact them 4 separate times
And all separate times different prices.
Not very good salesman. You can't make a deal with a dealership that likes to collect cars.
Jan 8, 2025
Response from current dealership:
Thank you for rating our dealership. We are sorry to hear of your negative experience and we would like the opportunity to speak with you about your review. Please contact our General Manager, Dennis Acosta, at (914) 368-2108 or at dacosta@eagny.com at your earliest convenience,
Dec 12, 2024
Response from current dealership:
Thank you for your kind review! If there is ever anything more that we may help you with, please do not hesitate to reach out!
Oct 28, 2024
Response from current dealership:
We are happy to hear that our team provided you with a 5-star experience! It is our pleasure to assist you in any way possible. Thank you and safe travels!
Came in thinking this Acura was going for 14k as listed and as I was reassured over the phone, turned out to be almost 19.
Aug 25, 2024
Response from current dealership:
Thank you for bringing your experience to our attention we sincerely apologize for the disappointment you faced here at Empire Buick GMC of White Plains.
If you would like to discuss further, please contact our General Manager, Adnan Muhammad at (914) 368-2108 or amuhammad@eagny.com at your earliest convenience. Thank you!
If you would like to discuss further, please contact our General Manager, Adnan Muhammad at (914) 368-2108 or amuhammad@eagny.com at your earliest convenience. Thank you!
Aug 5, 2024
Very responsive dealer
Aug 7, 2024
Response from current dealership:
Rodnell,
Providing stellar service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that they were very responsive. We wish you safe travels. Congratulations on your new vehicle- behalf of the entire team!
Providing stellar service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that they were very responsive. We wish you safe travels. Congratulations on your new vehicle- behalf of the entire team!
Absolute great experience, I bought the bmw 330i with my situation they helped me get in and out in 30 minutes with my new car, my salesman David was phenomenal and even sent me videos before going in the dealer to show me what I would be getting, great experience
Aug 7, 2024
Response from current dealership:
We greatly appreciate you for leaving David this marvelous review! We are honored to have had the opportunity to work with you and we are glad that David could provide you with top notch service. We are delighted to know that he was phenomenal and made your experience great. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new BMW 330i- behalf of the entire Empire Buick GMC of White Plains team!
I didn't end up buying the car, but I am satisfied with the experience. Kyle was very helpful, and courteous. He also offered to search for other vehicles to fit my needs.
Jun 25, 2024
Response from current dealership:
Thank you for taking the time to rate our dealership. We are happy to hear that Kyle provided you with a 5-star experience. If there is ever anything more that we may help you with, please do not hesitate to let us know.
May 25, 2024
Very nice people at Empire GMC and very easy to do business with.. Very happy with this dealership!
May 28, 2024
Response from current dealership:
Thank you for sharing your positive experience with us. We are happy to hear that our team took great care of you. Your satisfaction means so much to us. We wish you safe travels and we hope for an opportunity to work with you again!
May 24, 2024
She c was very polite and informative
May 28, 2024
Response from current dealership:
We are so glad that our team was both kind and helpful throughout your visit. We thank you for your positive review and we hope that you do not hesitate to let us know how we may be of further assistance to you!
Buying a car in good condition with guarantee is
Exactly what makes buyer feels comfortable !
May 14, 2024
Response from current dealership:
Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with a 5-star experience. We wish you safe travels. Please do not hesitate to let us know if there is ever anything more that we may help you with!
Apr 15, 2024
Response from current dealership:
Thank you for sharing your positive experience with us. We are happy to hear that our team provided you with 5-star service. Please do not hesitate to let us know how we may be of further assistance to you!
Apr 13, 2024
Spoke with Kyle on multiple accounts. Was and still very interested in this vehicle. I was told a deposit was put down so It wasn’t meant to be.
Apr 17, 2024
Response from current dealership:
Thank you for your time and feedback. We are happy to hear that Kyle could be of assistance to you and we hope that you do not hesitate to let us know if there is ever anything more that he and the team may help you with.
Show older dealer reviews 47
I purchased a used BMW. Everyone was polite and courteous and Rob did a great job explaining the purchase process. The advertised price is the sell price. No additional fees like other dealer.
Jan 15, 2024
Response from current dealership:
Kenneth,
Thank you for leaving Rob and our team this wonderful feedback! We look forward to the opportunity to serve you again. Congratulations on your BMW!
Thank you for leaving Rob and our team this wonderful feedback! We look forward to the opportunity to serve you again. Congratulations on your BMW!
Oct 15, 2023
Although I ended up buying a different model from a different
dealer, the sales person at Empire Buick was kind, courteous,
professional and very knowledgeable. I would definitely
recommend this dealership.
Oct 16, 2023
Response from current dealership:
Nancy,
We greatly appreciate your 5-star rating and recommendation! It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to let us know if there is ever anything more that we may help you with.
We greatly appreciate your 5-star rating and recommendation! It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to let us know if there is ever anything more that we may help you with.
Mar 6, 2023
Excellent service
Servicio Excelente
Mar 8, 2023
Response from current dealership:
Javier,
Thank you so much for your positive review! We are glad that our team could provide you with 5-star service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Thank you so much for your positive review! We are glad that our team could provide you with 5-star service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Confirmed appointment 2 hours before going to view vehicle, tried to tell me car was sold and driven off the lot as I got there
Feb 9, 2023
Response from current dealership:
Hello,
Thank you for your review. We are very sorry to hear that you were not happy with your sales experience at our dealership, and we do apologize for the miscommunication on the availability on the vehicle you were interested in. If you would like to further discuss your experience, please contact our General Manager, Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
Thank you for your review. We are very sorry to hear that you were not happy with your sales experience at our dealership, and we do apologize for the miscommunication on the availability on the vehicle you were interested in. If you would like to further discuss your experience, please contact our General Manager, Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
Mar 27, 2022
Jessica, was very helpful, she tried her best with working things out. I believe she could sale the vehicle to us if we could come to a solution.
Mar 28, 2022
Response from current dealership:
Hello David,
Thank you for sharing your sales experience with us. We are very sorry to hear that we were not able to close a deal with you that we can all agree on. However, we would like to discuss this with you to see if we can work out a solution for you. Please contact Scott McCaffrey ( General Manager ) at smccaffrey@eagny.com and he will be glad to see if he can help. Thank you.
Thank you for sharing your sales experience with us. We are very sorry to hear that we were not able to close a deal with you that we can all agree on. However, we would like to discuss this with you to see if we can work out a solution for you. Please contact Scott McCaffrey ( General Manager ) at smccaffrey@eagny.com and he will be glad to see if he can help. Thank you.
This dealership is very unprofessional... I had already given in a down payment and signed the contract yet the day I was supposed to pick up the car they sent me a text 10 minutes before I got there that they had already sold the car. I was going to pay the car cash because the credit they were giving was 12 thousands dollars above the amount the cost of the car; for "fees". I'm guessing they didn't like that I wasn't financing so they decided to sell it to somebody else.
Mar 28, 2022
Response from current dealership:
Hello Nelson,
I am sorry to hear you were unhappy with the experience you had with us, and apologize for the miscommunication on the price and the availability of the vehicle you were interested in. If you would like to further discuss this vehicle or have any other questions, please contact Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
I am sorry to hear you were unhappy with the experience you had with us, and apologize for the miscommunication on the price and the availability of the vehicle you were interested in. If you would like to further discuss this vehicle or have any other questions, please contact Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
Feb 22, 2022
Response from current dealership:
Thank you for your 5-star rating! It is our pleasure to assist you in any way possible, and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with! Take care!
Jan 3, 2022
Quick and easy
Jan 3, 2022
Response from current dealership:
Patrick,
Thank you for your 5-star rating! We are so glad that we could provide you with a top-notch experience. If there is ever anything more that we may help you with, please do not hesitate to give us call!
Thank you for your 5-star rating! We are so glad that we could provide you with a top-notch experience. If there is ever anything more that we may help you with, please do not hesitate to give us call!
Very deceptive business practice. The price advertised online, is not the price, as they add another $2,000.00 to the advertised price[phone conversation with this Dealership]. In addition, if you do not finance the car through this dealership, they increase the price of the car. The car I was interested in, was quoted at $7,000.00 above the advertised price on-line. The excuse for this non-disclosure was that it was a third party site and they don't have control over that advertisement. I went to this Dealership's website and there are no such details on their website about these additional charges. Be aware of these additional charges.
Nov 21, 2021
Response from current dealership:
Hello Dave,
I am sorry to hear you were not happy with your sales experience at our dealership, and apologize the miscommunication that occurred regarding the price and fee's of the vehicle you were interested in. If you would like to further discuss your experience, please contact Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
I am sorry to hear you were not happy with your sales experience at our dealership, and apologize the miscommunication that occurred regarding the price and fee's of the vehicle you were interested in. If you would like to further discuss your experience, please contact Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
Great experience the staff was courteous and helpful. The sales team was knowledgeable and made the visit comfortable.
Jul 26, 2021
Response from current dealership:
Adrell,
Thank you for taking the time to leave us this positive review! We greatly appreciate you taking the time to visit us, and we are delighted that our team provided you with a top-notch experience. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with in the future.
Thank you for taking the time to leave us this positive review! We greatly appreciate you taking the time to visit us, and we are delighted that our team provided you with a top-notch experience. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with in the future.
Jul 26, 2021
Response from current dealership:
Thank you for your positive review! It is our pleasure to assist you in any way, and we hope to serve you again in the future. Safe travels!
Jun 6, 2021
Only automated reply, car wasn’t available at the dealer. Poor response, I called a few times no answer, I got a text saying that vehicle wasn’t available yet to see it.
Jun 8, 2021
Response from current dealership:
Hello Warinel, I am sorry to hear you were unhappy with the experience you had with us, and apologize for the miscommunication regarding the availability of the vehicle you were interested in. If you would like to further discuss this vehicle or have any other questions, please contact Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
Unsatisfied price listed is not for real from $21700 price dealer price is $2000.00 plus other extra fees .it ends on a 37,700 sale. Very disappointed.
May 24, 2021
Response from current dealership:
Hello, I am sorry to hear you were unhappy with your experience at our dealership, and apologize for any confusion or miscommunication that occurred regarding the price of the vehicle you were interested in. If you would like to further discuss your experience, please contact Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
May 12, 2021
Very helpful sales staff, explained everything clearly, worked out nicely.
May 13, 2021
Response from current dealership:
Hi Chaim,
We're pleased to hear that you had a fantastic experience with our wonderful staff! Thank you for sharing your 5-star review with us, and we hope to work with you again!
We're pleased to hear that you had a fantastic experience with our wonderful staff! Thank you for sharing your 5-star review with us, and we hope to work with you again!
May 11, 2021
Response from current dealership:
Thanks for the 5-star rating, Ace! We're glad you had a great experience and we hope to work with you again in the future.
Apr 25, 2021
The dealer was nice a little different than I expected in that the person I talked with was
not the person that was going to handle the sale of the vehicle. I liked the vehicle my wife
hated it so this had nothing to do with the dealership. I would buy from the dealership
tomorrow if they had the vehicle my wife liked. Thank you Bill it was nice meeting you and
your team for the test drive.
Apr 29, 2021
Response from current dealership:
Hello Gary, we are sorry to hear that we were unable to help you find a vehicle that worked for both you and your wife, and would be happy to help you continue to find the perfect vehicle. Please let us know if we can assist you further, and we hope to work with you again in the future.
Apr 29, 2021
Response from current dealership:
Hello Alex, I am sorry for any difficulty you had parking, but hope you had an excellent experience regardless. We appreciate your business and hope to work with you again in the future.
This dealership is deceiving itâs potential customers by adding an
additional fee of $1995 which is NOT included in the price they are
advertising. Making the price of the car nearly $2000 more than they
actually advertise. Regardless of how you may pay, even if you have
your own financing or cash. BEWARE
Apr 29, 2021
Response from current dealership:
I am sorry to hear that you were unhappy with the terms of your sale, and apologize for any miscommunication that occurred regarding fees. if you would like to further discuss your experience, please contact Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.
My best experience, buying a vehicle, thanks White Plains Buick GMC, for the good attention, and to the seller Brandon Pares for the best attention, when buying my vehicle, they looked for the best price and the best financing for me, thanks
Mar 3, 2021
Response from current dealership:
Hi Vidarlyn,
We're so glad to hear that Brandon treated you well and provided you a fantastic buying experience! We appreciate your business and hope you will visit us again. Congratulations on your new vehicle!
We're so glad to hear that Brandon treated you well and provided you a fantastic buying experience! We appreciate your business and hope you will visit us again. Congratulations on your new vehicle!
Feb 12, 2021
The dealership reached out very fast to my messages, answered all my questions and set me up for a test drive the very same day. The sales and finance guys were very knowledgeable and helpful. My overall experience with the dealership was great they were accommodating and friendly. I would definitely recommend them.
Feb 7, 2021
Went to view the car then the salesman (Brandon) tried to sell me a new car. I told him I was interested, text him and left him messages and kept saying I’ll call you back with numbers in 5 minutes. Then never heard back
Aug 7, 2020
They very nice people to do busines I get the car the I like
I purchased a used Nissan Titan. They where professional and worked hard to secure my business. I did have an issue on the way home with warning light; they walked me through the solution on the phone. The truck was low on (DEF) fluid Which I had to purchase to remedy the issue. They did support and offer to reimburse me for the fluid. I would have rated 5 star if fluids had been topped of prior to delivery.
I called and verified and even got financing. Car was not available in the end but told it was at the time of inquiry. They are not the only ones who's inventory is suspected to be fake. If the offered the same model I could forgive and forget but they were not even close. Chevy vs Benz. I think I have cut my lost time.
Aug 9, 2018
Salesman Lance was great to deal with. I was able to negotiate 90% of what I wanted for the vehicle. Great experience!
Sales rep was extremely friendly but did take some time to communicate back and finalize the deal. The dealership also did not disclose all flaws with the truck I purchased, perhaps they were unaware. I am still trying to find out why the dash has a hole in it and is loose under the steering wheel, clearly was manipulated for some reason. Overall, the process was easy.
Oct 5, 2017
Howie Elias was the salesman and was professional and helpful. Nice to deal
with so far.
Apr 4, 2017
Dealer responded quickly and answered all
questions
Aug 27, 2015
Thank you Victor and Robert!!!!
May 11, 2015
Jack Littlefield responded quickly and they worked diligently to
make the deal happen late on Saturday. We had to drive 3 hours
and didnt want to drive back again, so they all worked late to get
the paperwork completed. Thanks to Victor , Jack, Shea , the
service team for getting the car ready and the finance team for
getting a great rate. Great people and a great dealership. Would
definitely return
Feb 2, 2015
very profecionales excellent
service...
Jan 15, 2015
Excellent
Feb 4, 2014
They were very nice not pushy.
But my salesman werent willing to
budge on any prices. The
manager seemed a lot more
eager to help
Jan 13, 2014
Very nice on the phone.
Dec 21, 2013
Responded two weeks later with a robo email.
Dec 3, 2013
delivered vehicle at online price, no haggling
May 15, 2013
Although I never got a response back, I called them because I
wanted the truck. They were helpful and gave me a good price on
the vehicle and my trade-in.
Feb 2, 2013
They called back in a timely manner but I had made an appointment to see a car at Town and Country Jeep in Levittown so I did not see their car.
Nov 15, 2012
Email traffic back and forth was on point