Platinum Cars Marietta

Prompt response. Accurate description of vehicle. Engaging manager. Tried to help me find the vehicle i wanted with something on their lot. Bice people.

Attentive conversations and swift follow ups.

Great response to my inquiry. Hopefully I can get by there soon to check out the vehicle I’m interested in.

They were quick to get back with me, very professional.

The salesperson responded to my email and we communicated by text. I ultimately agreed to buy the vehicle and submitted my credit app, I was later told only one bank approved my loan and the APR was 12%! I knew this was impossible with a 790 credit score and I had a large down payment. the rate mysteriously dropped to just under 7%. I made plans to go to Marietta the next day. After driving 3 hrs the salesman text me the purchase price and fees. I then saw $3,995 being added to the price! I refused to pay the extra fee and they took it off. The finance manager was thorough and professional. The vehicle was being held in the back lot, it was clean, but only had one partial remote to unlock the doors and start the vehicle. The service engine light was on, I asked several times for the service inspection record and never received it. ***read all the small print on their website. You’re buying a used car so don’t expect great Customer service, it’s not included.

Ron was an exceptional sales person, I was able to purchase the car in less than two hours. Best car purchase experience ever.

Khadijah was my sales woman and she was very helpful and kind, she definitely makes you as the customer feel as you matter but the sales managers are arrogant, especially Andy. He’s way to ok talking to customers as if there uneducated and then he begins to notably get frustrated and begin to raise his voice when he’s not getting his way. Andy (sales manger) removed a deal off the table simply because I wouldn’t finance the vehicle through the dealership. Literally refused to allow me to bring a check from my bank for the vehicle. On top of all this the key fob for the vehicle was malfunctioning so there was issues starting the vehicle with the fob. This dealerships website says they want you to come purchase a vehicle from them and feel like hometown hero but that’s not how these sales managers are abiding by. Just like most dealerships it’s a melting pot of greed and narcissism.

Dealer responded and told me everything I asked him for as far as it was about the truck. So thanks to Platinum Cars

I enjoyed the conversations

Decent experience. Took too long to get us to finance.

Platinum cars was very helpful & friendly. It was a little slow on the entire process but they were still great.

I actually test drove this car prior to contacting the dealer on CarGurus. I was at the dealership ready to write a check for the asking price (depending on fees) and simply asked the salesman what their dealer junk fees were. Rather than answering he asked me to sit down at the negotiating table and left and started walking around the parking lot "looking for something". After about 10-15 minutes of waiting we walked out. I contacted the dealer via CarGurus and their web site the next day and asked the same question about their fees again. Rather than answering they proceeded to spam me with about a dozen form emails/texts over the next week urging me to come test drive the car, even after I told them to stop contacting me. The car I looked at has been for sale for more than a year with price drops totaling $7500. It's hard to quantify the level of incompetence in the car business these days, but I'm looking forward to next year when many of these businesses will go bankrupt.

Excellent

I didn’t like this car but the salesperson was nice, yet new to the job.

It was a fair experience. They worked with interest rate but payment was still a little high. They wanted me to put an extra 1K down payment but wanted cash only because they had a limit on credit card down payment of $3,000.00. I gave Platinum Cars Marietta more than 24 hours to close this deal but they wouldn't budge. I really wanted to work with Platinum Cars Marietta because they were less than 10 miles from my home. I gave them the opportunity but I guess it wasn't meant to be. Maybe next time.

I had an awesome experience with Platinum Cars Marietta. Richie was a phenomenal salesman. Got us into our vehicle with the amount we wanted to pay! I’ll recommend this dealership to anyone.

Bought a care from them hassle free

If I could give this dealership negative zero stars, I would. And I’m warning people ahead of time, to stay away from these people. We walked into the dealership on February 28th, 2022 looking to purchase a vehicle. I called ahead of time, made sure I had all my pre-approval paper work together and was ready to to purchase a car. I sat down with a Charles who was super pleasant initially (as they always are) and the deal was sealed. Seamlessly. Until AFTER I signed the paperwork he tells me, “hey, the jeep has a manufacturer recall on it, I’m going to take it there early tomorrow morning, get it fixed, clean the car up for you, and then I’ll drive it to you tomorrow It will be a quick fix”. I asked was he sure since I lived about an hour away and he reassured me this would be no problem. The next day comes, and I still have no vehicle. I call Charles and ask what’s going on and he tells me “there’s a long line at Jeep because of the recall, I’m waiting on a status from the mechanics

Quick to reponse and giving details of the cars. But I didn’t bought the 2017. They did they show me another white Kia Sorento with third row seat, it’s a 2020 with a 3.3L V6 engine, that’s what I bought from them.

Great salesman and quick easy process.

Vehicle was advertised at one price and then they added $3500.00 market adjustment

Great experience will go back soon to purchase 2017 Denali if it’s still available

So far has been good, we are waiting for a couple of items that were promised to us. Thanks Adam

I spoke with this dealer they provide me excellent service. My salesperson was Elijah I flew in from Detroit and purchased the vehicle. The young man came and picked me up from hotel we then went back to dealership were my paper work was ready to go. I signed all documents and was back on the road within an hour. Would highly recommend this dealership.

Nice truck, just asking too much

While the people were nice and tried to be helpful, I showed up to test drive a car that had a cracked front grill, crack in the windshield, and busted front bumper. The team was surprised at the damage and didn’t know where it had come from. I didn’t feel confident in trusting them after that.

Worked with no nonsense Wayne, knows his job and let the vehicle sell itself. Unfortunately truck wouldn't work for me.

If 0 stars were an option, that is what their service is worth! I have NEVER felt more insulted by the patronizing / condescending way one of their salespersons treated me today. The reason I initially sought this place of business was because of its reviews, which after my experience, I believe that these reviews were fabrications. First, I would forewarn any perspective consumer of the mixed messages this company practices. Second, their approach to professionalism is reminiscent of traditional misogynistic snake oil salesmen, which made me feel like I needed to bring my Uncle/Dad/Husband just to have a straight forward discussion -and treated with dignity, and not my gender. If there are other dealerships willing to extend hospitality, courtesy, or just reverse their patriarchal thinking in handling female identifying consumers, please go there!

Drove 58 minutes to get there. Had to chase down an employee while the others just ignored us standing in the lobby. The truck was brought around for a test drive but was completely empty of fuel. For the next hour and 10 minutes we looked at the truck while they tried to get enough fuel to test drive it. I saw that the tail gate wouldn't lower. They said schedule a time to come back and get it fixed. Also it was ready for an oil change and probably only has 10000 miles left in the tires. After the 70 minute wait we gave up and made the 65 minute return trip home.

They were very friendly and helpful. I did not buy this car because I DID NOT want 20 inch wheels and the associated problems. Nice car otherwise.

Good

They did follow-up in a timely manner. I just chose another vehicle.

Responded immediately and very helpful.

Contacted promptly. The opportunity to visit extended. Great response.

Steve Jennings is the MAN!

Great service very good sales team.

Great experience!!!!

Awesome cars awesome service definitely ask for Isaiah when you go to this place

My wife had to bring the car back to have a part put on they didn't contact her to let her what was going on and she had wait until Sunday to get the they had the car so dirty thing that's unprofessional for for you all company

Good follow up. Thanks!

Vehicle wasn't even in their possession. They did not have it and could give me no information on it.