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Performance Toyota
About Us
At Performance Toyota, we're more than just a car dealership. We're members of the Fairfield community, and we're committed to providing our friends and neighbors with the best possible Toyota experience. Whether you're looking for a new or used vehicle, need service or parts for your current car, or just want to learn more about Toyota's lineup, our team of experts is here to help. We pride ourselves on our: Shop online at https://www.performancetoyotastore.com
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Today 9:00 AM - 8:00 PM (Closed now)
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5676 Dixie Highway
Fairfield, OH 45014
Our Amenities
- Free Wifi
- Comfortable Waiting Area
- Complimentary Coffee
- Clean Restrooms
- Service Shuttle
- Service Loaner Vehicles
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Service Info
Service Hours
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Oct 1, 2025
Response from current dealership:
We're glad to hear our team was helpful. Thank you for the positive feedback, and we wish you well.
0 Stars. We had made an appointment to see a car, and were in the process of buying the car, considering
our financials, and filling out paperwork etc, and another salesman came and asked for the keys to the same
car about 30 minutes after we had arrived. We questioned our rep about it, and my husband asked if there
was going to be a bidding war. We were told no, they didn't operate that way. We were told we would have
first dibs since we had the appointment and were in the process of the paperwork. My husband had just
signed the finance forms and our sales rep got up, checked on something, and came back and informed us
the couple that came in after us, bought the car, essentially we were told we were too slow in filling out the
paperwork. So essentially, either the dealership would make more money from this other couple, or they are
just plain sketchy. I've never heard of something like this happening. Will NEVER recommend them to
anyone. Manager did not care.
Sep 6, 2025
Response from current dealership:
Hello,
Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent car-buying experience with our Sales Team, focusing on the level of customer care you encountered, as well as the vehicle you were interested in being sold. Would you mind giving me a call at a time that is best for you?
I look forward to speaking with you.
Best Regards,
Jermine Dixon
General Sales Manager
Performance Toyota
513-874-8797
Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent car-buying experience with our Sales Team, focusing on the level of customer care you encountered, as well as the vehicle you were interested in being sold. Would you mind giving me a call at a time that is best for you?
I look forward to speaking with you.
Best Regards,
Jermine Dixon
General Sales Manager
Performance Toyota
513-874-8797
Made an appointment to show up to look at a van and test drive it. When I got there I had to wait for a while. Then when I was helped someone had just showed up to see van and was going to test drive it. So I didn’t get to see the van I had an appointment for. Very frustrating. The guy helping was very friendly but not even who I was supposed to see that day.
Jul 19, 2025
Response from current dealership:
Hello,
Your feedback is important to us here. I would appreciate the opportunity to speak with you about your recent car-buying experience with our Sales Team regarding the availability of a vehicle that you had an appointment to view. Please call me when you have a chance.
Thank you,
Jermine Dixon
General Sales Manager
Performance Toyota
513-874-8797
Your feedback is important to us here. I would appreciate the opportunity to speak with you about your recent car-buying experience with our Sales Team regarding the availability of a vehicle that you had an appointment to view. Please call me when you have a chance.
Thank you,
Jermine Dixon
General Sales Manager
Performance Toyota
513-874-8797
Communication was fast and friendly, however they missed a chance to make a sale. I'm
sure each dealership has its own pokicy, but we offered to put a deposit on an Expedition
over the weekend until our credit union was open to finish the purchase. Performance
Toyota wouldn't take a deposit to hold. We purchased elsewhere with a fast deposit.
Jun 6, 2025
Response from current dealership:
Hello Molly,
I appreciate you taking the time to share your feedback. It’s great to read that our Sales Team was communicative and friendly. However, I’d like the opportunity to speak with you about your car-buying experience regarding our deposit process. Could you please reach out to me at your earliest convenience so we can discuss this?
Thank you,
Tom Meadows, General Manager
Performance Toyota
513-874-8797
I appreciate you taking the time to share your feedback. It’s great to read that our Sales Team was communicative and friendly. However, I’d like the opportunity to speak with you about your car-buying experience regarding our deposit process. Could you please reach out to me at your earliest convenience so we can discuss this?
Thank you,
Tom Meadows, General Manager
Performance Toyota
513-874-8797
They were great, got a trade in quote/out the door numbers, right away. Couldn’t quite get to a number that would let me close the deal, but absolutely no pressure. Great interaction.
May 1, 2025
Response from current dealership:
Thank you for sharing your experience with us. We're glad to hear you appreciated the service and had a positive interaction at Performance Toyota.
Apr 9, 2025
Response from current dealership:
We're glad you had a positive experience with Performance Toyota. Thank you for sharing your feedback.
I was required to show up in person to complete paperwork and
living in Oregon the additional costs associated put the price
beyond my budget
Mar 20, 2025
Response from current dealership:
Hello,
Thank you for sharing your review with us at Performance Toyota. It is always our goal to provide five-star buying experiences. If you would like to further discuss your recent visit or our pricing, please feel free to reach out to me.
Best regards,
Tom Meadows, General Manager
Performance Toyota
513-874-8797
Thank you for sharing your review with us at Performance Toyota. It is always our goal to provide five-star buying experiences. If you would like to further discuss your recent visit or our pricing, please feel free to reach out to me.
Best regards,
Tom Meadows, General Manager
Performance Toyota
513-874-8797
Excellent experience, from start to finish. Salesman Joe Hendricks did exactly what I asked of him and made the process very easy.
Mar 14, 2025
Response from current dealership:
Thank you for sharing your experience with Performance Toyota. It's wonderful to hear that our team provided the service you expected.
Jan 10, 2025
Response from current dealership:
Thank you for choosing Performance Toyota, your feedback means a lot.
Was contacted almost immediately after inquiring about their vehicle. Great folks, very helpful. Ask for Rashawn.
Sep 26, 2024
Response from current dealership:
Thank you for sharing your experience with Performance Toyota. We're glad to hear our team was helpful. Enjoy your new vehicle!
We reside in Chicago so I needed to trust a salesperson that would be transparent and provide the proper consideration to the questions and
requests I had.
I am proud to say that Mohaganie was the perfect salesperson, she answered the phone with the utmost consideration for our situation and
distance. She provided a detailed walk around video and answered all the questions I had.
They stayed firm on their internet price, so the only beef I have is with Dave the sales manager who I never formally met but I'm sure he's an okay
guy.
The condition of the vehicle as described and presented was above and beyond. Mohaganie even finalized our deal and numbers on her day off.
Try not to do that to her, but that shows her character and who you'll be dealing with if you call in and choose her.
Shack was the finance guy, he was great at explaining extended warranties in detail and not pushy at all, he presented a quality atmosphere while
closing out the boring stuff.
Call Mohaganie 10/10
Sep 2, 2024
Response from current dealership:
Thank you for the detailed review. We truly appreciate your comments about our team and are happy to hear you had a great experience. Wishing you well from Performance Toyota!
They posted a Grand Highlander Hybrid - an extremely limited available SUV - for a price discounted from the MSRP. Most of these vehicles are already reserved when posted to Car Gurus. I decided to check the listing and contacted the dealer. Their response was unbelievable. They claimed my inquiry was for a 2022 used Highlander..I was previously interested in a Highlander in 2022 and am pretty sure even a new Platinum did not sell for $56,833! Additional communications with dealer and sales representative continued to imply my inquiry was for a 2022 Highlander even though I attached the screen shot of the 2024 Toyota Grand Highlander Hybrid MAX Platinum they posted for $56,833. The post was either an attempt to gain interested Grand Highlander Hybrid consumer's personal information or a display of extreme incompetence.This was not a simple mix-up.
Show older dealer reviews 171
If am able to leave 0 stars i would !
This dealership is a joke
When i first got there , they said the price that they listed the car for here is not right !!
So why would u change it if thats would not apply when i see the car !
One more thing
This car specially had a bumper crash that they never told me about , thankfully i looked at the carfax , the paint is In terrible shape
Sunroof rubber was ripped off , its not even worth 10k , also transmission wasn’t even shifting right, be cautious with this car
Jan 8, 2024
Very courteous! When we decided not to trade at this time, dealer was very pleasant, did not pressure, and expressed their hope that we would try them again in the future.
I test drove this vehicle and filled out a credit application. I drove back a few hours later for my
spouse to look over the vehicle and fill out paperwork. The car was toyota certified with a sticker
on the windshield. I found before paperwork that they could not send a credit app to Toyota
because of a recall on vehicle that had not been fixed so it actually was not certified. I would not
recommend this dealership
Oct 31, 2023
All most bought this vehicle, good deal.
Jul 10, 2023
I inquired about a
listed vehicle. I was
told I needed to come
in to have my vehicle
appraised. After
arriving the sales
person I was paired
with informed me the
appraisal wouldn’t be
honored in the 2
weeks time it would
take for my car to
arrive. I was also told
at that time of a
previously
unmentioned $2500
markup. I knew it
wouldn’t go well as
soon as the person
Stan Allen paired me
with didn’t even know
what car I was
interested in. I will
never do business
here and I encourage
you not to either.
When I asked Stan
why I wasn’t informed
of this he told me he
had no idea pricing on
the vehicles. Bait and
switch.
The car was beautiful but the process to get the car was less than helpful and I eventually had to move on to another dealership. After test driving I went to work on financing but after seeing the interest rate they charged I decided to go through a bank rather than with them at a much much lower interest rate problem was I never got the actual price from the dealership because they refused to allow me to leave with the paperwork with the cost on it then never sent it to me for a follow up email so I could apply. Couldn’t waste my time waiting so I moved on.
Jul 9, 2023
Response from current dealership:
Ashley, my name is Logan Buriff and I am the used car manager at Performance Toyota. If you will please email me at lburiff@shopperformance.com I would love to help with this situation.
Jun 4, 2023
They never got back to me and I made them a cash offer and the lady said she would talk to her sales manager and would let me know but she never did. They have my phone number and email ! They suck !
May 6, 2023
Delightful group of folks. Rashawn was professional and at the same time made me feel very comfortable, even with the unusual situation I put myself in, enough said! Rachel was great sending me photos (as I live 6 hours away) and answering my questions. Everyone responded promptly to my calls.
Responded very timely, scheduled appointment, drove an hour thru rain. When I got there we were greeted & given water. The salesman, Kevin Hall was very nice & went to get the car. Brought back an entirety different one that was wrecked. The one I came to see was not to be found. I got a couple different versions why the car was not there. I was not happy and bought a car elsewhere.
Feb 12, 2023
They contacted me right away. They set up an appointment to see and test drive the car. They had everything completed in just about an hour. The best car buying experience I ever had
Feb 8, 2023
They were quick, had exactly what we went for and was very courteous and stayed in touch through the whole process until we made it down to purchase the vehicle!
Sep 13, 2022
They said the car that we went to see did not have any accidents. However we got there it was completely covered in hail damage. First thing we saw when we walked up to the car. We drove 45 minutes to go take a look at that car and called ahead of time. It would’ve been nice to be told the truth and it would’ve saved us a trip.
Sep 14, 2022
Response from current dealership:
Hello, Bob. According to car fax there is no reported accident, but we would love the opportunity to address any concerns you may have with the vehicle. A member of our management team will be reaching out to you soon.
Jermaine Dixon, General Sales Manager
Performance Toyota
Jermaine Dixon, General Sales Manager
Performance Toyota
Aug 27, 2022
From beginning to end, they were very professional. No games or gimmicks- very organized and helpful. My wife and I were treated with respect and curtesy. I highly recommend this dealership.
Jul 5, 2022
Good people
Jan 12, 2022
I ended up purchasing a different vehicle but this dealer reached out and was helpful, they just didn't have the vehicle I really wanted.
Dec 18, 2021
Good, pleasant.
Jul 25, 2021
Very helpful and responsive
Mar 19, 2020
Got right back with me
Feb 15, 2020
Great dealership. Came as close as possible to making a deal, but stopped
short of buying.
A sales person from Performance called me and I asked if they still had this particular car on the lot because it
was a 50 minute drive to the dealer, and I didn't want to waste my time or gas if the car was sold. The sales
person said it was there and to come that night or the next morning and that he would be there and also call
us if the car sold. We went the next morning, and a different sales person said that he was off and that the car
had been sold last week. It felt like we were lied to all around and would never consider buying from this
dealership ever.
Jan 10, 2020
Response from current dealership:
Hello,
I’m sorry about your experience. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
I’m sorry about your experience. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
The salesperson was not familiar with the product. I was told one thing over the phone to get me into the dealership. They were thousands higher on an exact vehicle that I provided a purchase agreement from a different dealership. It was a waste of time. The vehicle was listed online for 39,740 but in person the cost increased to $40,740. I realized the dealership was not going to be upfront and attempt to appear honest.
Dec 16, 2019
Response from current dealership:
Hello,
I’m sorry about your experience. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
I’m sorry about your experience. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
Nov 12, 2019
Mike, the finance manager and Rachel Root, the sales person, made quite the effort to work with me on price. Bought the car and they filled the tank with gas. Very nice.
I contacted the dealer prior to looking at a vehicle. I asked about it and asked about the door. I arrived to view the vehicle and it was trashed. One door didn’t match the car and the car was rusted like crazy! They played dumb and I left.
Oct 30, 2019
Response from current dealership:
Hello,
I’m sorry about your experience. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
I’m sorry about your experience. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
Aug 17, 2019
Nice vehicle, friendly staff, enjoyed the whole process, however it's described as a keyless entry and that was not the case.
Aug 5, 2019
Salesperson was knowledgeable and helpful. The car was as described, ready to test drive. No wiggle room
on the price, a little disappointing but overall a good experience.
Aug 5, 2019
Helpful and respectful
Aug 5, 2019
It was good communicate and service with me. I planned to come to Ohio this weekend while I was in Indianapolis. But someone bought this vehicle and it really fast sold out. I was so sad and upset because I wanted to get this vehicle and it fits into my budget.
Jul 26, 2019
No experience at the dealer but was contacted by sales when I left my information and they answered my questions.
May 27, 2019
Terrible experience! Contacted sales person who asked me to txt him when I was on my way to the dealership. We drove 1.5 hours and they had sold the vehicle the night before and the sales person was not even working that day total waste of time on my only day off I will not purchase from that dealership in the future.
May 30, 2019
Response from current dealership:
Jeff,
I’m sorry about your experience. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
I’m sorry about your experience. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
May 12, 2019
Quick response.
Apr 6, 2019
Sales person was very attentive and helpful, even though we did not make a purchase that day.
Feb 21, 2019
Salesperson was extremely helpful, courteous and the manager introduced himself to both of us, which i really admired. I would definitely be
back in the future to purchase from this dealership.
I called the dealership and was put through to a salesman, made an appointment and when I arrived the salesman was waiting for me. I even
received a call from the sales manager within 10 minutes making sure I was well taken care of. The dealership was extremely busy and they
still took the time to contact me, I was impressed with their customer service.
Feb 11, 2019
They were nice and worked me.
Feb 10, 2019
I offered 11000 for this vehicle the sales manager said no,the vehicle is now listed at 10786 dollars.
Feb 13, 2019
Response from current dealership:
Hello Timothy,
I’m sorry about your experience. We were unable to find you in the system. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
I’m sorry about your experience. We were unable to find you in the system. Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard.
Tom Meadows
tmeadows@performancetoyotastore.com
513-874-8086
Feb 6, 2019
even though I was just looking they still took the time to answer all my questions and replyed very fast
Jan 19, 2019
Amanda was kind, knowledgeable and professional as my salesperson. She made for a great, low stress experience.
Dec 11, 2018
Lyera was very helpful and professional. In and out within a couple of hours with a new used car that was detailed prior to leaving.
Bad dealership.
Lost my business , tried to say car was great.. 1 owner, been checked out through service. Only to find it had 2 broken axles, found by my personal mechanic. I was told their mechanic deemed it safe even with it throwing grease. Wanted me to pay for it .
Bad business to hide this type of problem from the customer.
Have some nice cars but make sure your own mechanic checks it out.
Broken axles, not safe , not to mention costly. I wanted the car but I refuse to pay and they refuse to adjust the price at all.
Lost my business
Dec 7, 2018
Response from current dealership:
Hello,
Would you please email me? I'd like to speak with you about this situation.
Tom Meadows
tmeadows@performancetoyotastore.com
Would you please email me? I'd like to speak with you about this situation.
Tom Meadows
tmeadows@performancetoyotastore.com
Nov 7, 2018
Awesome experience. The Agent was very helpful and I ended up purchasing the vehicle.
Oct 19, 2018
Was very quick to get back with me
Oct 5, 2018
They was very courteous, however I was unable to get to the car dealership.
I spent two & half days in Ohio & Indiana looking for a Baja. I was most impressed with Amanda Moore at Performance Toyota. She was knowledgable, friendly, and engaging. She did not have the car I wanted, but the experience I had with her was memorable. She is smart and easy to work with. The car she showed me sold the next day...I was not surprised...Performance Toyota is lucky to have her.
Sep 11, 2018
Great customer service!!
Sep 7, 2018
Good
Aug 27, 2018
Wonderful experience. Amanda Moore, sales rep, was fantastic! Wound up purchasing a 2017 Chrysler T&C
Aug 13, 2018
we ended up with a great deal on a car, but paid the price with our time. Every time the salesperson had to go "check with her manager" on an offer or a question that we had, she didn't come back for 30 minutes. We went into the dealership knowing which car we wanted, but it still took over 3 hours.
Aug 16, 2018
Response from current dealership:
Michelle –
Thanks for purchasing a car from us. We're glad you got a great deal! However, I would like to investigate what took so long, but I can't unless I get your full name. It helps us refine our processes to help with future customers.
Please contact me directly to discuss,
Thanks
Andy French
General Manager
513.874-8086 | Office
afrench@performancetoyotastore.com
Thanks for purchasing a car from us. We're glad you got a great deal! However, I would like to investigate what took so long, but I can't unless I get your full name. It helps us refine our processes to help with future customers.
Please contact me directly to discuss,
Thanks
Andy French
General Manager
513.874-8086 | Office
afrench@performancetoyotastore.com
Jul 24, 2018
I was seriously annoyed with this place. Called ahead and let them know that I was going to come look at the Renegade TrailHawk they had as I was coming from out of town and wanted to make sure it was still available. When I got there, I asked to test drive it and by the time we got back after the test drive the car was sold. They let me know someone else had test drove it right before me, but they didn't tell me that they were filling out the paperwork while I was test driving it. Waste of time for me, and I put miles on someone's new car and had potential to ding it up. Poor business practice.
Aug 15, 2018
Response from current dealership:
Hello Brooke,
I’m incredibly sorry that you had such a negative experience at my dealership. We strive to make each customer feel appreciated and give them the information they need. Please give me a call or send me an email. I’d like to speak with you and come to a resolution. Thank you.
Andy French
General Manager
513.874-8086 | Office
afrench@performancetoyotastore.com
I’m incredibly sorry that you had such a negative experience at my dealership. We strive to make each customer feel appreciated and give them the information they need. Please give me a call or send me an email. I’d like to speak with you and come to a resolution. Thank you.
Andy French
General Manager
513.874-8086 | Office
afrench@performancetoyotastore.com
Jul 7, 2018
Very good talking to the sales person. Very bad that they failed to tell me the Cadillac I came to see was in the repair shop. Guess I will keep on looking elsewhere.
Truck was sold when I arrived from 40 miles away but likely wouldnt have bought it any way since they way undervaued my trade when I tried on another vehicle. Not likely I would ever try again and spend that much time and effort at this dealership under valueing by $3k. Salesman great. Sales manager not so much presenting numbers like that to me
Jul 12, 2018
Response from current dealership:
Hello,
I’m sorry about your experience at my dealership. I would like to speak with you about this situation. Please contact me directly when you’re available. Thank you.
Andy French
General Manager
513.874-8086 | Office
afrench@performancetoyotastore.com
I’m sorry about your experience at my dealership. I would like to speak with you about this situation. Please contact me directly when you’re available. Thank you.
Andy French
General Manager
513.874-8086 | Office
afrench@performancetoyotastore.com
Jun 24, 2018
Disappointing that it took multiple days to hear from someone about the pricing.
Jun 25, 2018
Response from current dealership:
Hello, we take great pride in our team and our service. We hope to have opportunities to exceed your expectations in the future. Please reach out if there is anything else that we can do to assist you!
Jun 14, 2018
They had already sold truck and did contact me if they could help me in any way they would
May 10, 2018
I had a good experience. The process was smooth. The salesman OZ was straight and to the point. He answered all my questions about the truck. In the end I bought the truck and I am pleased with it.
Mar 29, 2018
Quick response...informative
Very responsive, walked in that evening to test drive the vehicle, love their
later hours. Felt no extra pressure from any salesman, their relaxed,
comfortable environment which is exactly what I would say "sealed the
deal" for me, no one likes to feel pressure to make a large purchase such
as a car. They presented every bit of information I asked for without
hesitation, making my decision
(after being very persnickety about every car I test drove for a month)
effortless.
Thank you for making my first car buying experience so smooth, enjoyable
and gratifying! Special thanks to Amanda for all of her help!
Feb 21, 2018
Response from current dealership:
Hello. We take great pride in our team and our service. We hope to have opportunities to exceed your expectations in the future. Please reach out if there is anything else that we can do to assist you!
Feb 18, 2018
good response
Terrible customer service! Set me up for test drive! Got to dealer an car was supposedly sold! Now the car is back for sale with lower price! Never bothered to call me an tell me it was sold! 2 hrs wasted! No waste your time with rhis dealer!
Feb 16, 2018
Response from current dealership:
Hello Jeremy, we appreciate you taking the time to provide us with feedback regarding your recent experience. Unfortunately, without additional information it will be difficult for us to resolve your concerns. I’d like to resolve this situation, please contact me directly.
Andy French
General Manager
513.874-8086|Office
Andy French
General Manager
513.874-8086|Office
Jan 23, 2018
Went out for a test drive at pre-arranged time and rep was busy, but not informed I was there. Hung around 40 minutes then left.
Jan 25, 2018
Response from current dealership:
Linda,
I’m sorry that you were unhappy with your experience at our dealership. We strive to make every experience a rewarding one. We try to treat everyone with professionalism and we will do a better job on the customer service side based on your feedback.
I’m sorry that you were unhappy with your experience at our dealership. We strive to make every experience a rewarding one. We try to treat everyone with professionalism and we will do a better job on the customer service side based on your feedback.
Jan 9, 2018
Shared it was a non smoking owner, had a Premium Convenience Pkg and was Certified. Failed to share that the front drive shaft had been replaced about 2000 miles prior. Did not want to 'deal' on price.
Dec 30, 2017
Prompt response, Kelley called the next business day, unfortunately due to a
bout with the flu I missed this deal, there will be more.
Dec 21, 2017
Excellent customer follow up
Dec 17, 2017
They contacted me to let me know the car wasn’t available any longer
Dec 9, 2017
There were two interviews, one in person, one by phone. There was quick
response by the person answering the phone.but she was unavailable when I
came back the next day despite setting up an appointment. (Saturday). This
resulted in poor negotiations by people who seemed too busy to help us .
Later I received a call apologizing for our treatment and asking us to come in
again for the same auto which I would have done despite not being what I
really wanted. I did make an appointment for the next day. In the mean time I
found a better car (color and price Camry Red SE) from another dealer. I then
cancelled the appointment with performance. The result was that I bought the
other car the next day from the other dealer. SUGGESTION::TAKE TIME
WITH YOUR CUSTOMERS THE FIRST TIME AND FIND A CAR HE
WANTS EVEN IF YOU'R BUSY.
Dec 12, 2017
Response from current dealership:
Edward –
It was nice speaking to you on the phone. I’m sorry for the miscommunication of your trade during negotiations, and based on our conversation, had we explained ourselves better would’ve sold you a car.
I do appreciate the kind words about how professional my staff was during the process. I hope next time you’re in the market, we can sell you a car again like we did in the past.
If you need anything moving forward we are always here to help.
Thanks
Andy F
It was nice speaking to you on the phone. I’m sorry for the miscommunication of your trade during negotiations, and based on our conversation, had we explained ourselves better would’ve sold you a car.
I do appreciate the kind words about how professional my staff was during the process. I hope next time you’re in the market, we can sell you a car again like we did in the past.
If you need anything moving forward we are always here to help.
Thanks
Andy F
Dec 8, 2017
Even thought we scheduled an appointment, the sales rep was busy and it
took awhile to have someone else take care of us.
Dec 11, 2017
Response from current dealership:
Hi Tracy. We take great pride in our team and our service. We hope to have opportunities to exceed your expectations in the future. Please reach out if there is anything else that we can do to assist you!
I set up an appointment to drive a specific vehicle. I explained I would be driving from Dayton, over an hour to get there and would be there by 6. We arrives at 5:30, through rush hour traffic only to find the truck had a flat tire and was not drivable. The owner explained to me how busy he was and could care less that I had an appt with someone who was not even there that day! He promises me it would be fixed tomorrow. Well I mad the appt for today because i am not able to see it tomorrow. Amy knew I would be driving 80 mins to see the vehicle and drive it. Amy did Nothing to repair the tire or let me know it was flat. Needless to say, there is no way, I would do business with this company after wasting my entire afternoon. Doesn't even deserve the one star rating.
Dec 8, 2017
Response from current dealership:
Hello, we appreciate you taking the time to provide us with feedback regarding your recent experience. We wanted to confirm that your experience was at Performance Toyota in Fairfield, OH because we do not have an employee named Amy at our store and we’re unable to find your information in our system. If you could provide us with the confirmation and your information that would be greatly appreciated. Please feel free to contact me directly if you have further information.
Andy French
General Manager
513-874-8797
Andy French
General Manager
513-874-8797
Nov 28, 2017
While we bought my daughters car somewhere else, they were very
responsive.
Nov 21, 2017
contacted me right away
Nov 18, 2017
Very good..sales person did an excellent job
Nov 13, 2017
Contact immediate
Oct 18, 2017
Made an appointment to go look at a car and the called me 2-4 times a day until I went and they had sold the car after telling me they would call and let me know since I had a decent drive to get there. Then practically spit in our face when trying to purchase a different car. They have horrible customer service and I Would not recommend this dealer to anyone.
Oct 24, 2017
Response from current dealership:
Dear Disappointed,
In reviewing our records I cannot determine the situation your referring to on our end. I would like to discuss this with you, so if you don’t mind contacting myself please do so.
Thanks!
Andy French
General Manager
513.874-8086
afrench@performancetoyotastore.com
In reviewing our records I cannot determine the situation your referring to on our end. I would like to discuss this with you, so if you don’t mind contacting myself please do so.
Thanks!
Andy French
General Manager
513.874-8086
afrench@performancetoyotastore.com
Sep 13, 2017
We had the greatest experience at performance Toyota! Purchased my very first "new" car there last Sunday and am very satisfied. Oz was very knowledgeable and took the time to show us everything about the car we were interested in. Greg was great! The entire staff was very kind, personalble and genuinely cared about helping us find what we wanted and figure out financing that would work for us. I highly recommend them!
Aug 27, 2017
Great salesman, Oz, very reasonable
Aug 7, 2017
wonderful thanks to salesman forrest
Jul 28, 2017
I contacted the dealership, had several emails traded with them regarding
the vehicle and my trade. I made arrangements to drive 1.5 hours to make
a deal. When I arrived the sales rep acted like he wanted to put as much
ground between him and me as possible. When I finally got him to myself
he told me the car I wanted was already sold. Told me to I "can look
around the lot and see if anything else was ok". I left the dealership VERY
upset. Not that the car was sold but that I was brushed off by the sales
rep. I will never go back to Performance and would not recommend them
to anyone!
Jun 23, 2017
Very efficient and answered any questions i had regarding the unit.
Jun 15, 2017
Very good and helpful!
Jun 1, 2017
Bought the car I contacted dealer about- no hassle- vehicle was in perfect condition, e. This is my second car purchase from Performance Toyota and their detailing is superior. Great customer service, not pushy and great quality. Will continue to shop there for my next car needs. Great selection!
May 24, 2017
Had the car. Fixed the issues we wanted either the car and we bought it. It just took too long to get the deal out the door. 5 hours!
May 10, 2017
Good experience great deal
Mar 27, 2017
Very good experience...just not able to get up to see it. Great sales team.
Feb 25, 2017
He responded to my inquiry drove two hours to see the car… It was ready as was the salesman very good did not buy from them but very good experience
Dec 13, 2016
Great deals contact quickly and professional
Dec 1, 2016
They returned my e-mail quickly(5 min.after I sent it) and said they still had
the car. Told them I was on hour away and on my way to see it. (they said would have it ready for me). When I got there they told me the car was sold
an hour ago. ( I feel like the car wasn't there to start with) Then the
salesman didn't offer to help me found another car.
Oct 14, 2016
Honest,attentive to my needs, concerned.
Oct 14, 2016
Great and very accommodating
Oct 7, 2016
Car was sold before I got to see it. The salesperson who
contacted me was helpful and was willing to help me find
another one but I found one at another dealership.
Oct 5, 2016
Got a great car for a great price. Super friendly and knowledgeable. Drove from Columbus bc they had the car I wanted and the staff was nothing but accommodating. Would definitely recommend.
Sep 3, 2016
They were cheaper than the other area dealer. 4 a comp. car!
Aug 5, 2016
Very timely responses however the vehicles were greatly overpriced using
the Cargurus tools as reference.
Jul 30, 2016
Vehicle was in great condition, professional folks, paperwork a little slow but they were busy that day
Jul 29, 2016
The best experience. I ended up buying from them
Jul 6, 2016
Oz was good to work with. Took his time, answered my questions. Would buy a car from hI'm again.
Jun 11, 2016
Contacted them and after first reply they sold the car to a nearby dealer and
never replied again.
Mar 27, 2016
Very helpful and quick and they
will work with you
Feb 23, 2016
Sales people could communicate
a little better with each other
Jan 18, 2016
very business-like
Dec 11, 2015
Did everything online so when I came in
all I had to do was sign some papers
and I was on the road in my new vehicle
it was great
Sep 18, 2015
Helpfull and very courteous, even though they didn't have the vehicle type I wanted.
Sep 3, 2015
Would not bargain on price originally, but then negotiated after
they knew I had better price at another dealership
Sep 2, 2015
Set up test drive and didn't even
have the car
Jul 20, 2015
Did not purchase here because I came
across the color of one I really wanted at
another dealership however, these
folks were very friendly, professional
and kept in touch with me to assist my
purchase. Recommend to family and
friends.
Jul 17, 2015
I was very happy to visit Toyota performance I
really taught I was going to get the car at lease
that's what he mad me believe then he
wouldn't answer any more phone call really
disappointed.
Apr 26, 2015
Price too high
Feb 25, 2015
They contacted me in a timely manner,
they were friendly, the car was
purchased before I could buy it.
Jan 26, 2015
dealer responded. Could not find car advertised. Did not come
back with other offers. Gave permission to call if anything showed
up that I might be interested in. Did not hear from anyone. Went
by dealership. After they sized me up, a very courteous salesman
helped me. But to no avail.
Dec 19, 2014
The buying experience was fine. Got a great car at a very good price. David Parker was pleasant, knowledgable and entirely professional. He worked to please me. Appreciate it very much!
Dec 12, 2014
Good
Oct 30, 2014
We purchased this truck. We have been customers of Performance Toyota for several years and are very satisfied with their service.
Oct 20, 2014
Provided information and answered my questions, treated me respectfully as a customer and gave me a fair deal with no hassle.
Sep 11, 2014
Vehicle not available, didn't look anymore.
May 2, 2013
Very relaxed. Sales woman Beth even checked on me after our deal
was finished and she was with new customers.
Oct 23, 2012
Outstanding!!!!!!
Oct 3, 2012
Stood on lot three times to look at vehicles and was never approached by a salesman and no one called me about inquires I made online.
Aug 7, 2012
vehicle too many miles
Jul 10, 2012
Can't trust their word. On Sunday 08 July 2012 I had a confirmed appointment by email and telephone conversation to see the 2004 C230. VIN number WDBRF40J84A603038. My grandchildren and I drove to Fairfield OH and when we were only a few blocks away from Performance Toyota, I got a call on my cell phone from the sales person telling me that the car had been sold. Disappointment! I cannot express it! We drove 25 miles in 101 degree summer heat expecting to complete the paperwork so that I buy the car.. I responded to the email sent to me by Performance on Monday telling Performance about their extraordinary treatment and my disappointment.
Jul 1, 2012
The Team at Performance Toyota made our buying experience a pleasure.I would recomend them for your next car or truck.