Performance Ford

Prompt reply to original inquiry.

Nokia was excellent made things as smooth as possible…. A hick up along the way. But will say Lexus keeps its word and fixed the issue. Joven was very helpful as well keep communication and also was excellent in helping with hick ups on car! Very great service… Thank you.

Wouldn’t go down on price at all ! Added $19,000 on top of the MRSP price and would not go down $1.00. I drove 1 1/2 hrs to go view the car because of “internet price” that was inaccurate.

Friendly and responsive

Very informative and willing to work with you.

Good follow up.

They followed up with me quickly.

Strongly recommend avoiding this dealership at all costs... I met the used car sales manager Carlos Bringas during my car visit and he couldn’t have been any more unpleasant, this “manager” lacks any and all social skills, he was dismissive and even misinformed on the MSRP of the car he was selling. The sales associate I had initially talked to called me later that day and talked to me in a much more professional manner only to diminish his own professionalism by telling me he would call me back and not following through. I almost gave this place a second chance. This is the absolute gutter of dealerships, this establishment gives Ford a bad name. As aforementioned, I strongly recommend this dealer be avoided, save the time and effort by visit a different dealership.

They were excellent, and took care of everything they were advertising... and recommend them highly.

I asked several questions and they were quick to reply with answers and alternative vehicles that fit my budget.

This dealer does not give you the real retail price. They have added to all there vehicles a $2500 security system that they tell you after you are working out the numbers. My numbers were around $ 23,000 their number was in the $ 28,000 range.... For a car that is listed at $ 20,000 Beware....The positive was the staff was pleasant but the deals are all bad!

Very helpful and straight forward.

The truck that was listed was not the truck for sale, I drove 3 hours to and from to look at this truck that did not exist.

Very responsive and helpful dealer. Gabriela was fantastic. They were willing to work with a budget and listen to my needs. Highly recommended.

They were very responsive

I happened have an fantasized about owning a Ford Raptor and finally took a chance to see what this truck was about. I came across West Covina Ford from a post online and made an appointment to see Juan for an unbelievable deal. I happen to be driving down to West Covina based on price and package on this raptor. I was way closer to other Ford dealerships but being real, I couldn’t believe they’re prices. Juan Valencia was my internet sales rep and he was so knowledgeable, accommodating, Friendly and helpful with every question and requests I had as a customer with a hungry spouse. No one pressured me in buying their car because the quality of the condition the truck are priced to sell. It made what is usually is a long difficult process very easy. I love these guys. They have a great financing rep. Michael who got me an amazing price with a realistic low payment based on the value of this truck. I will definitely recommend checking out this dealership.

The car we were offered at the dealership was not the car they originally offered on line. We called ahead to be sure the advertised car was still available and were told it was. The salesman, a pleasant young man, had not seen the car that was actually on the lot before we arrived and was sure we were mistaken - until we showed him the description pulled from CarGurus. We received no explanation of the discrepancy. There was no mention of a car in Stockton. The one we were shown was in West Covina.

He was great

they were supposed to send pictures but I never received any.

I ended up buying my car here. I still paid a bit more for it that I should have but over all it was a better deal that I was offered at another local Ford dealer.

Contacted but were not overly aggressive.

Fast and Friendly

Staff very friendly and professional was very upfront and honest easiest car I ever bought

After inquiring to the dealership on the price listed on CarGurus, a salesman from the dealership contacted us to confirm the CarGurus posted price and encouraged us to make the 2.5 hour drive to their showroom to seal the deal on 2018 Ford Flex still in stock on their lot. Unfortunately, when we arrived on the scheduled day the next week, the salesperson we had dealt with online was not there and the "Sales Manager" stepped in refusing to acknowledge or accept the printed copy of the CarGurus price confirmed by them in an earlier email. There was more discussion on hurdles to receive incentives that we found ridiculous. We had heard enough. No test drive, no more time wasted being insulted in their showroom.

A dealer salesman answered to my inquiry in a timely manner and very helpfully

Going well so far . Picking the truck up Tuesday . Great price . Best I could find

Dealer didn’t help at all Truck was 38k somehow I was going to end up paying 65k in a term of 6 years not what I was expecting somehow they wanted to re cooperate how much they were losing on this car

Good customer service , with low pressure on sale.

They are an extremely great bunch of people, had the car ready, and waiting when we pulled up to the dealership. They greatest us, and were really great not to waste our time as the deal was done mainly over text, and phone calls. I'm extremely happy to say they didn't try to pull anything over on us as other dealers have tried before. I will definitely be referring all of our family, and friends to go to them when they're in the market for a car, truck, or SUV. I appreciate everyone's help at the dealership, and if you're looking for a vehicle definitely go see Denzel, they will make sure that you get the best deal possible as other dealers weren't able to compete with them on price. Thank you everyone at Ford of West Covina

Good service

The dealer sent me an automated email reply. I clicked on the best price window, two days later I received an email with the original sticker price. I received another email asking me when I would be in to close the awesome deal they were giving me. I email backed that the awesome price was the original sticker price.

The list very low prices and then pileup all kind of junk options/fees that adds about $5000 to the price of the car.

Bait and Switch Marketing! This dealer listed their truck at one price, but when contacted they claimed they made a "big boo boo" and didn't include $10k in upgrades!

They told me they had the car available, I told them I was interested I gave them a time when I was going to be there . I went on time the car was sold they didn’t even notify me .

If you go to this dealership and purchase a vehicle pay attention to the paperwork as they added $4000.00 worth of over priced items we never discussed.

They're very professional from setting up appointment to updates and reminders of the upcoming appointment.

Very good communication

Very good and profesional dealer. They always follow up with you and remind you if you have a test drive appointment. Everyone is super nice. And they don't push you to make a deal. Thry let you decide on your own. I like that. Thanks West Covina Ford. Mario

Excellent

Car was way overpriced. Called them out over it and there counter was not competitive enough. Moved on.

Their great very professional abt it.

Nice staff very helpful

Advertised price with already included rebates,l to show super low "entry" level just to get you in the door. Then they hit you with a nonsense $2500 package that you don't need, but can't elect to buy the car without that package. So an advertisement of 49k ends up being 59k out the door. Juan the gentlemen who I was working with seemed shocked that I Dident want to pay $2500 for nitrogen in my tires and some other stuff I did Mot want or need. Said they would be taking a loss if they did not include that package with the car........then how about you don't advertise a low ball and waste people's time!

very good.

I was contacted soon after I sent message. Polite, nice people.

Can't rate them 1 since they did get back to me and responded. Very friendly. Just the usual California dealer putting a 15k over msrp for a Ford Focus Rs. Only California does this luckily I found a different dealership here in LA willing to work it down to 1k msrp. Again friendly people and got back fast to me but unless you have extra money to blow I would suggest checking other dealers out before buying here.

Because of you guys I went and just bought a 2016 Rubicon for the same price as your 2014!! Thanks for not giving a deal!

Good timing of initial response. Vehicle had some significant issues that were not disclosed, but I think this is common for dealerships.

Very good

The sales people were great. Did not give me the code card had to pay to unlock. The financial man was very dishonest.

absolutely horrible. Once there to negotiate the savings was taken away because they claimed to not be making any money on the deal. Take or leave it was the option that the manager gave to me.

Extremely responsive

Very quick to respond to my emails. Then once we set an appointment they were very attentive the whole time we were there. They didn't try to switch cars on us and they showed us the exact car we were there to see. The sales and all the finance guys were all top notch. One of the sales guys even offered to take me to lunch because it was a little after noon while they were gassing and washing our new car. Over all they made it a very easy transaction and a pleasant experience.