Parkway Honda

We made appointment to go and check out the vehicle. When we got there they told us the car was sold two days ago but they have another one for $3K more. We spoke to them the morning before going there. The vehicle still showing available on the website.

Submitted 2 requests for info via Car Guru’s site to no avail. Made 3rd attempt a couple days later via a voicemail to the sales mgr. That facilitated a call back to me by a Parkway sales rep. (Jessie) who indicated the 2019 Ridgeline I was interested in was on hold and he would need to check on reason why and get back to me in 10-15 mins. Never heard back from Jessie so sent a request via Parkway Honda’s website later the next day to have their GM contact me regarding my continued struggle to get info. on the Ridgeline that is still posted for sale as of today (12/31/23) on the Car Guru and Parkway Honda websites. Jessie again returned call leaving me a voicemail that the Ridgeline is on hold until recall addressed (but no specific timeline), yet vehicle still posted for sale. As a result decided to check online reviews regarding this dealership which were mostly negative, vs. the reviews on the dealership’s own website. Go figure!!!

Car battery was dead upon arrival even with scheduled appointment, breaks were squeaking and squealing when we tried to get gas as the tank was empty. The salesperson parked the car and had us get out as she did not feel it was safe to drive! We went in and the manager tried to negotiate with us based on promises of repair, but quickly reverted to its priced for sale no negotiation. He tried to explain away the issues with the car as being it had not been safety inspected. I wish that would have been clear before allowing a family with two young kids to get in for a test drive. Buyer be safe and beware.

Quick response

very good Karen was amazing

Good

Everyone at this dealership is a polished professional. I felt at ease. My sales person Peter Z. was exceptional. up front and so easy to work with. I bought a (different) CRV from them. Couldn't be happier! If you haven't been yet, GO!

Absolutely one of the easiest purchases we have ever made from first contact to signed deal! Highly recommend the entire store! From sales person to finance office to service dept

Yes Glen Pedranti, he was very good and was extremely helpful, I didn't get a chance to purchase the car but I will work with him again. good guys are hard to find!

Great salesmen - horrible management. As a foreigner I was treated very poorly, the financial manager was very rude and wouldn’t answer my questions or take my business seriously. Wouldn’t reveal the loan terms after approval from the bank. Unfortunately very unpleasant experience. I don’t recommend it.

Went to see a Honda Pilot and drove an hour to view vehicle and found out the rear end was visibly damaged. Wasted a trip. No details of it in description of vehicle and car fax stated no damage which was COMPLETELY Wrong. NEVER will I do any business with this dealership, if they hide the visual damage what else are they hiding?!

Good

Buying a car through Prime Honda was a very good experience. No problems at all. I would recommend them to anyone looking for a used vehicle!

Could not come to agreement on price. Otherwise okay. Some disagreement on whether the "moderate" damage on the CarFax was something I should care about. They tried to down play it of course. But it seemed pretty significant to me.

Reached out to me quickly to let me know car had been sold but the posting is still active two weeks later.

They were quick to respond, unfortunately the vehicle was sold.

Excellent experience! From start to finish I was priority #1! Great communication all along the way.

Honestly slow to respond. Initial response through email showed a listing for an Odyssey. I had requested a test drive with either of two Pilots. When asking about either of the Pilots they were both sold. It almost seems like there's a technical problem with Prime Honda's Cargurus interface.

Good fair negotiation Mario was an exceptional gentleman, and completely honest Would recommend and do business again

It was an awesome experience for my first time!

Glen from the Internet Department contacted me promptly and answered my questions about the car. Dominic who handled the sales transaction was thorough and helpful. I did not fee pressured and I got a price that I was happy with. I took delivery of my vehicle right away. The only thing I wished is that it did not take so long to wait for the inspection to be completed. Overall it was a positive experience.

It was nice dealership . I think they give good rates on used cars. But I Wii’s all used cars were under warrenties

The car advertised was not actually available, even though I called in advance to confirm. The staff were very courteous but this was a classic bait and switch. They offered me a similar car that was more expensive and had significantly higher mileage than the posting. Even today, an alert for a price drop on the same car appeared on cargurus. I called the dealer again and confirmed that in fact this car is not available.

He answered all my question and very good help to me..

Reached out right away and very easy to contact.

Terribly disappointed. We were told that there was minor damage to the left rear quarter. On a visual inspection there was damage to the left and right rear quarters as well as damage to the front bumper system, hood and roof. 3 days later they dropped the price 500 dollars. What a bad experience

Great dealership, car was very clean. If you go there ask for Henry Yanes, he was great.

Dealer was prompt in replying to my message. But the car was either mis-listed or I misread the listing. I need 8 passenger and this one is only 7. We are still communicating and I may consider a new vehicle purchase if the price is attractive.

Quick to reply,just was not able to get there.

Had an appointment to drive this car. When I got there they were looking at each other like they didn’t know what I was talking about. Then he said I’ll go get the car aa d then said it was sold ! No phone call and horrible service.

The sale process was easy and smooth. But the car did not pass the inspection and they refused to fix the car.

Good experience

I received an e-mail from Peter Higgins who does internet sales in response to my inquiry about a Civic and also Lynn Lydon to whom I went back and forth with with questions and answers in e-mails. I also dealt with Bill Johnston the salesman who did the final sales on the Civic. I have nothing but good things to say about all three of these salespeople. I ended up purchasing the Civic and I am very happy that I went to Prime Honda. 5 Stars.

Great experience. Would use them again!

Very good experience - quick turn around time with communication...would have been 5 stars, but a bit of a wait for dealing with finance manager and when we were picking up car. Would recommend dealership though.

They put a price when you go and check they try to put you in another price over $4,000 extra on top of what they say

No games. Very good price for the car. Sales personnel accomadated us nicely. An enjoyable experience.

They tried contacting me when it was available which was fine.The person I spoke on the phone with wasn't the person emailed me confirming the car was not there. They tried getting me a different car with a higher price and if in the same price range, the miles were higher.

Kenneth Armstrong was beyond helpful! He truly made my experience wonderful! He made the car buying experience wonderful! And Gerald mccannon made my financing experience affordable and pleasant! He truly went out of his way to look out for my best interest!

Very polite people.

That responded right away.

Great

I will not use this Honda dealer as all they did was lie to me before I even had a chance to test drive the car. The price of the Honda was listed for $21,840.00 and I scheduled a test drive for 2:00pm the next day. Later that night I was called and told the car was already sold. The next day I checked the listings again and it was still listed with the original price. I called back and I was told the car was sold. Later that day I was contacted by the dealer scheduler for the test drive at 2:00 pm. I informed her that I was told the car was already sold. She confirmed from the dealer that the car was already sold. In reality the car was not sold but delisted and then relisted at $26,000.00. I will not purchase from a dealership that will not give me an honest answer. All they had to do was tell me it was the wrong price and I would have accepted that. I hope this is not there standard practice. I would have bought the Honda at the $26,000.00 as this was still a great price Thank you

Straight talk.

Very nice to work with.

Horrible horrible horrible! This car was in bad condition breaks were squeaking it had some plastic or something hanging under the front number which can be seen in the photo. The ac compreser made some weird noise I mean the car I seen was a out of a horror movie. Yet, they wanted 20k for it!!!! Oh the flip side, the sales guy was very nice and understanding.

Great

Really friendly and very helpful. All around great dealership. They make you feel at home

My experience even before i reached prime Honda Boston was great. Spent some time with a woman named Bianca who was very patient with me. I was pulling 20 hr shifts the entire week and she did the damn thing. Once at the dealership, i was introduced to Carlos and Steven the magic finger with finance. Both gentlemen were great as well. 5 stars because they more then deserve it and i am grateful. Thank you

Great experience. Friendly staff

Received email stating car was unavailable from dealership. But then received a week later email from CarGurus about a price drop to the vehicle.

Excellent

I was looking to by a car and search through CarGurus and find prime Honda Boston they responded very quickly, but I later change my mind about olding off for a little bit!

The dealership appeared to do every thing they could to keep the car from being moved from their Prime auto group to another states Prime auto group, closer to me when another dealership asked. * I would not recommend them!

Excellent service

Gabriel was a great salesman. No pressure and very accommodating.

Immediate responses. Quick answers. I didn’t follow through with the purchase as I changed my mind. But all in all , very quick and professional.

The service was horrible, when tried to negotiate a price all of the sudden i was told someone else was looking at the same vehicle i was wish i found it a bit odd, he was willing to make a deal on a car i did not want but the car i was there for. Never again.

The sales representative took care of us nicely; I however didn’t like how the sales manager behaved in front of us. The sales manager also made the process harder for us. At first he came over, after we had waited for a long time, and it wasn’t even that busy, and he was on his cellphone phone talking to someone else. Even during the process, he was on his phone and not even giving us the full attention as customers. This was absolutely rude as if we don’t matter as customer. WILL NEVER RECOMMEND ANY OF MY FAMILY TO BUY A CAR FROM HERE, AFTER THAT EXPERIENCE FROM THE SALES MANAGER. Very disappointed in their service.

Purchased this vehicle as dealer was willing to negotiate and paid above blue book for my trade-in. Rated 3 stars due to lack of clarity about state inspection and paperwork. Had to return later for these plus add-on item that could not be included at delivery.

Excellent response, I just wish they were in NJ.....

Very nice people very helpful glad i went there

This was not just a terrible car buying experience but probably the worst retail experience I have ever had. 1. I called about a 2014 Honda CR-V and told them I was extremely motivated, prequalified and had a large cash deposit, and that this particular car seemed perfect. The pictures showed absolutely no damage and the price seemed almost too good to be true but was still $500 over my personal budget. I let them know if they came down the $500 and if the car was what it appeared to be I would come in that day to see it and buy it the next. Over the process I repeatedly told them what my personal budget was (important to note because of their behavior later on). I told them that I work full time and am a college student. So, later that day I come in and the entire right side of the vehicle's body is caved in. The ad showed none of this whatsoever and it was MAJOR damage. My salesman, Peter, saw my irritation and explained that he was very embarrassed about showing the car in that condition and the GM also said it was "terrible" that they did not inform me of this before coming in. The reason they were able to hide this is because the car had a clean CarFax. Someone had gotten into a major accident and not reported it. During price negotiations Peter said the "car could have been sold eight times over if they had just fixed the damage first" and implied they would have done that without ever disclosing the information to the next unlucky customer. 2. I love the car so much that, upon Peter's assurances it would be "perfect" before they released it to me, I buy the car anyway. I come in two days after seeing it and work with Jeff to get the papers signed. He tells me how every Honda car comes includes a special warranty (!) with the price of the car. Again, it almost feels too good to be true. He personally assures me that the fixes will take 4-5 days MAX. So, 4 or 5 days later I give them a call and they inform me that the car will "probably" be ready in another 7 days or so. At this point I'm losing my patience with these people and tell them I'm ready to walk. Fixes take as long as they need to take but it was the fact that they gave me their word and weren't making good on it that upset me. I needed the car to be ready when they promised for a trip to Canada. They said what they needed to say to get my $5000 deposit (which they promptly took out of my account as soon as I signed papers even though I wasn't able to pick up the car for another TWO AND HALF WEEKS). I make a stink about it so they agreed to have weather tech mats included and give me a loaner car. I am still upset about being lied to at this point but I say whatever and tell myself there couldn't possibly be anymore problems from this point in the deal. 3. Yesterday I went to go pick the car up and Peter isn't in so another salesman greets me. He tries to hand me my paperwork, folded up in an envelope, without going over anything. I said hold on a second and let's go over this. As soon as I open it I see that the final price is FOUR THOUSAND DOLLARS higher than the agreed about closing price of 17,200. Apparently, the warranty that Jeff said was "included" with every Honda car was added without anyone ever speaking to me about it. I said that that wasn't right at all and he agreed to go speak to someone about. He came back, "Sorry to break the news to you but..." and tried to tell me that nothing could be done and that the deal was made. I told them I wasn't leaving or taking the keys until I could speak to the GM or Jeff. My anger is continuing to build and he sees this and finally agrees to get Jeff. At first, Jeff tries to tell us that the deal is done and there's nothing he can do. He tries to say that everything was disclosed in the paperwork despite knowing full well that the words SERVICE CONTRACT were not ever spoken to me and Peter had repeatedly confirmed the final price of the deal to be at $17,200. After making it clear that what he did was unethical and calling him out for being a liar he finally agreed to cancel the warranty. If I had driven off the lot without looking at that paperwork I would've been on the hook for a loan amount that they KNEW I could not afford. BUYER BEWARE! This is a novel but there are details about the story that make what they did even worse. Peter was a decent salesman and I don't think he knew what Jeff tried to pull on us but I can't be sure. If you go here and are forced to work with their finance guy Jeff just be sure to look over every single word of anything you sign. He'll shake your hand and talk you up knowing full well he's lying to you. He was also incredibly twitchy, sweaty, and his eyes were dilated. That was what I experienced but you can draw your own conclusions from it. I'll be calling the GM about this situation on Monday and the Better Business Bureau.

Subsequent to a submission of interest in a car at Prime via the Car Gurus postings I was immediately contacted by D. who was very pleasant and helpful. He explained that the car wasn't quite ready yet (in fact the posting had no photos) but that he would call me when it was. The next day D. called and we arranged a time for us to visit. When I arrived I saw the car in the lot. I looked at it and soon noticed that the exhaust system was totally disconnected at the muffler and entirely rusted. Even the catalytic converter looked shot. The brake rotors and calipers were rusty as well. One tire was cracked and nearly bald. This is "ready"? When I entered the dealership and asked for D. I was told that he would not be my sales person and was soon met by another man who was rather confrontational and upset that I had looked at the car before seeing him. When I described what I had found wrong with the car his reply was "Thus the price." The cost of repairs to make this car drivable and safe would far outweigh the imagined "savings" . In fact he did not even know where the car was. He asked us to wait at a desk where we waited for over ten minutes before we gave up and left the showroom. With the construction on Rt 95, the drive there and back was a nightmare. To say the least I was finished with Prime at the end of our trip.

They set up test drive. Had pleasant *relatively short* conversation and test drive. They made it worth the trip.

Good and consistent communication.

email contact letting me know the vehicle was still available and asked me to call for an appontment to look at the truck

Dealer responded promptly. I did not set up appointment to see auto. +------

It started out iffy but then I got a new salesperson. Rohan was excellent and Eric was not pushy at all. Everything including registration and sticker done the same day. Awesome!

As good a car buying experience as I've ever had. If I were grading on a curve I'd give them a 5, but this is car sales and there is always the down side of some dishonesty. The offered price on the car was excellent, but then they tried to make it up by low balling the trade in value of our old car. They had what they claimed was a Kelly Blue Book value that was about $800 below the lower range of what I got on both the Kelly Blue Book site and the Edmunds site for valuing the car even with assumptions that the car was in worse shape than it was. Ended up meeting them half way as that still left me with a good discount off MSRP.

Incredibale Experience

Good contact. Provided what I requested

Manager refused to lower enough price to make sale on a "10" year old car with brake issues!

Got a great price my son will complete the deal Friday. Prime Honda was great they were prompt and very helpful. No sales pressure. very happy with the desl

Seemed nice, but the car was already sold.

Great response time. Made appointment online, went in and bought the car. Friendly and fair sales people and staff. Would use them again when I am looking.

Great

After test drive, I hesitate because I thought there was a weird sound from the engine. Then the salesman started talking and talking and talking.... He will not let you leave until you say you want to buy the car... I said I will consider, he just kept talking and didn't want me to test other cars from other dealership... He even brought his manager and persuading me together...

Good job I like it

Bought the car!

My salesman was Ricaldo. He was amazing he wasn't pushy, always contacted me about the status of my car. He was very honest and gave me great information about my car even took the time to show me how to work my Bluetooth because, I didn't know how to connect it. I would recommend him to anyone trust me ask for Ricaldo.My experience their was great! When I decide to purcchase another car this is where I want to go!

I had a very good experience working with Anthony Lotardo and Steven Lander with regards to getting my new vehicle. I told Anthony the vehicle I wanted that I saw on their website and CarGurus and had a trade-in. They were able to accommodate me and eventually get me into the vehicle I wanted. I am happy with my choice and Prime Honda for their service.

Peter was great! Not to pushy and really cared about what I needed.

They are too far away and I decided to not travel out to them - but they stayed in great contact which was nice.

The sales person Katlin (I think) was very helpful

Our experience at Prime Honda was exemplary from the start. Our sales rep, Roy, was a pleasure to deal with. Low pressure, personable and accommodating. He made me want to buy a car here. We were not spending a lot of money, but that did not have any impact on the attention and time that Roy gave us. The way Prime Honda's prices it's used cars and pays it's sales reps creates a comfortable, low-key environment for the buyer. We bought a car that we are extremely happy with. I will definitely come here first the next time I am in the market for a used car.

Good

good deal.

Heard back

just didnt have the car i wanted

When I am came to the dealer changed the price.

These guys are idiots, they lost a good deal over 150$

Too pushy

That was a good experience they was very friendly

3000 to high

Liseted mileage did not match odometer.