Parks Chevrolet Richmond

Spoke with the dealership several times on a vehicle. I had an appointment for 6pm, I had a 2 hour drive to get to the dealership. I called while I was on the way to let them know I was on the way only to be told that vehicle sold. This is after confirming my appointment and talking to a salesman and the scheduler. I did not have a deposit on the vehicle however after explaining the distance and time I had to travel I would have thought the dealership would have been a little more understanding. However I get it, it all goes back to the dealership wanting the first sale they can get. I will not recommend or do business here in the future.

Yes. I had several conversations with the sales Rep. Katie. She was informative and returned my calls.

Dealer contacted me and answered my questions

I went to test driver the vechicle and it drove good but tried to put the top down and it stopped half way. So I closed it. And got back to dealership and asked about top and she salesman advised that he had not open top. So told them that will call tomorrow. Before I got home received call from salesman telling me that the dealership won’t be repairing the top. Dealer never disclose top don’t work

This dealer adds on LoJack for 700.00 and the 900.00 doc fee what a ripoff. You can’t buy a vehicle at most dealers without some kinda addendum markup for something that the majority of people don’t want. This should be something that you should have the option to buy not being forced to buy. The salesman I spoke to was ok.

Good Customer service

They immediately contacted me! Great service.

Leaving this review as Mia was very helpful. She stayed in contact with me about the vehicle I was searching. Excellent customer service

Professional timely informative response. Vehicle sold.

Extremely pleasant and helpful. Asked for additional pictures which they sent within 24 hours. Have not decided on the purchase quite yet, but have not ruled them out yet.

Chris is the best

I was interested in a truck, much like any other dealer looking to sell something they were hot and heavy to get me down there initially. I was back and forth with a sales rep when he had mentioned that the truck had a dead inspection and couldn’t be driven. I had requested the truck be inspected bc who wants to just look at something without driving it. They called to confirm I was coming down and I had asked again if the truck had been inspected which it still had not been. Then never heard another word from them. But ended up purchasing a newer truck elsewhere so their loss.

Has kept in contact and is trying to find the right deal

Sales person was nice test drove the car and had a decent price but had 3 accidents that weren't listed. Also wanted me to pay 799.00 for some remote system THEY installed in the car before they sold it and said it was required. I ended up getting a vehicle somewhere else.

excellent customer service

Friendly..and promptly replied.

Was able to get pre-approval through car gurus and contacted Parks Chevrolet of Richmond. Sales rep contacted me first thing on a Monday morning. Was able to purchase the 2017 Lincoln MKZ Reserve AWD through paperwork and handling everything on the phone. With a small down payment was able to get me into the car at a lower a.p.r that was quoted online. The very next day car was delivered to my front door. Very professional and I highly recommend Parks Chevrolet if you are in the market for a new or used automobile.

One of the best dealers I ever work with great experience

Initially told veh was in shop and couldn't be shown. Salesperson said a few days. I called back 3 days later since they didn't call me and was told it was sold. Then, I saw a week later the car was still on Car Gurus. I called, they said it was sold. They were using that ad to switch buyers to something else. The salesperson who answered the phone said, "we sold that one, but there are other cars in that price range I can show you", poor business practices, will not respond to any of their listings in the future.

Great customer service and care. I worked with Madalynand both Chris and Kris and they were such great help. Friendly environment and quick process. Only works about and 1 1/2 total in the dealership and that’s including testing driving, paying, insurance, and driving out.

Dealer was nice, finance depr customer service left a lot to be desired

Not overbearing or pressuring...

DO NOT BUY FROM HERE!!! Miranda Del Valle is absolutely terrible to communicate with. First, she never staed that they were closing early the day before Thanksgiving, I drove 2+ hours and they had closed 2 hours early. When contacted again, she stated that they work by appointments, set up an appointment on Saturday just to arrive to be told the car was already sold. So another 2 + hour drive for nothing. Thats 8 hour drive time and 400 miles. For someone who has no respect or professional customer service. THE MANAGER DIDN'T EVEN OFFER COMPENSATION FOR GAS.

Quick to respond meeting tomorrow morning

Well I didn't like the idea of trying to make me commit to buying the car but other than that they have a nice selection of Corvette cars.

Highest fee on top of other fees they tack onto a deal from ANY dealership I have found. Car was advertized $18700. After fees bla bla bla was 21700 BEFORE TAXES. Needless to say I kept looking. 795$ was just one of their fees

Very nice

It was a good experience.

called to set up appointment

Sent photos and information about automobile and pricing is fair

Good people

The representatives contacted me at 8-9am and did not say good morning, they did not greet me like we were customer seller. It was all very stoic. The person that texted me left me on read for a night after I asked her a question. She then proceeded to contact me early the next morning without a word as to why she left Like that the night before. I asked her about this and she didn’t even acknowledge what I asked. I did not take my business there because of these things. Dodged a bullet if you ask me. Train your employees to have better customer service because currently it leaves a lot to be desired.

Good initial response. Vehicle went in for inspection and haven’t heard back since. Went elsewhere with my business.

Great to work with

The KBB cash offer for my car is $8500 and they only offered me $700 cash value for it. I called ahead twice, sent a text and an email to schedule a test drive and they said the truck would be ready. When I got there the truck was not ready to be driven because they said it was at "another lot." After that they showed me a sheet that explained the $4,000 of additional fees they'd be tacking on to the MSRP price of the truck. Horrible experience and way above the sticker prices they show online after fees.

Dealer contacted me immediately.

Customer service was prompt and good.

Very fast response from Harold and very professional. I did not purchase the car but that was not due to the salesman or the dealership. Just wasn’t exactly what I was looking for.

They were great, we did purchase a car from them, not the car we initially inquired about. They were great overall, but Madelyn Dunleavy, the Sales Associate we worked with, and Mike Z, the Business Manager who helped us with the purchase, were both fantastic. It was an easy process and we appreciate all of their help.

He said your ad was wrong and that free shipping was not included in the price... the price increased to 9k when all was said and done so I stopped calling.

Appreciate the phone call & the information.

The salesman was very responsive, the only issue was I bought the vehicle on Monday it took 7 days for me to get they told me they didn’t have enough people to get my vehicle inspected, serviced and inspected I went lays Friday (5 days) after I had purchased it and again it was not ready I finally spoke to the general manager and he told me that it would be ready the following Monday (March the 22 nd around 5:00 omits was able to leave with it at approximately 6:00 pm.

Borderline harassment after I decided that the deal wasn’t the right fit me. The car salesman wouldn’t stop texting me for a day and a half until I finally responded with a quick message. They also dinged my credit 5x instead of just 1x and never let me know about the other 4.

They contacted me by text

Awesome customer service. They go the extra mile for there customers.

He was very nice and gave me great information

Thanks to rbrice I'm happy and satisfied great location clean dealership and nice staff... THANXX AGAIN RBRICE! KEEP SELLING CARS

The car was awesome very clean. They were persistent about getting papers done and down payment. They wanted me to go there even if car was gone. I wanted that vehicle. Also wanted me an unrealistic down deposit on an use card without credit check. I didn’t like to be pushed into making a rush decision.

Wanted the car but the interest was way to high, all i asked was maybe drop the monthly price down at least $15 and i could of managed that with my budget, they said it shouldnt be a issue and then never got back in touch with me. With all that is going on these days you would think some would have the decency to help people out just a little so things would be a bit easier, but no its all about the bottom line. So i went somwhere else and got a great car that was within my budget.

Very responsive, professional and knowledgeable!

It was absolutely outstanding service was above 5 stars CJ was so warming and helpful and very respectful and answered question every point of importance was totally explained.. These guys are blessed to have this gentleman on their sales team I will continue to purchase all my vehicles here fro. Now on.... thanks again guys

Great experience, hassle free, and the staff was great. Fernando was quick to respond to all of my questions but didn’t pressure me into making a decision. Love my new vehicle. I definitely recommend Parks Chevrolet!

Got in touch with me as soon as I left a message.

Awesome experience with a great staff. Made my car buying experience a breeze. Ask for Reggie. I arrived around closing and they still assisted me and my wife and I went home to sleep on the offer and they called me first thing in the morning to further compromise the deal and work a deal I couldn't turn down. I look to do business with them in the future.

Great dealership. Very friendly and helpful.

I didn’t get a car but they was very helpful

I was excited when I saw the car... the dealer did call the first day and then explained that the car was in transit. Then I got a call several days later with the dealer stating that they kept calling me and could not get in touch with me which was not true. I was waiting for when the car arrived. Not only that but the dealer needs to speak clearly when he leaves messages and have correct information when leaving it. I finally got in contact because he kept calling after I text him back and left a message that I’m no longer interested. I finally spoke to him on the phone and asked him to remove my name from his phone list.

I purchased this vehicle only to be mislead and strung along about the details of car not being able to pass inspection therefor unable To be sold and two weeks later refunded my money with out any explanation what so ever or even an apology or help please Don’t dealWith This company they Do not value their customers

Exelent

Test drove truck, made acquisition In store In about two hours. They detailed it inspected it and I had the truck soon after overall very happy with Truck

They were very helpful and that's why I'll always go back when looking to buy a vehicle.

Raised price of car after I sent in my inquiry. Came back with price still higher than what was previously advertised.Car price was much higher than NADA Value.

great response time, allows negotiation on price, gives options to satisfy all request from client as far as add on for the vehicle and cost. I would recommend this dealer.

It was obvious that the individual I worked with and purchasing this vehicle was very new to the process. It was very evident I knew more about the vehicle than the sales rep and there were a lot of unanswered questions. It took me 5 hours to strike a deal though it wasn't really the deal I was looking for. The detailers I would have preferred to leave the vehicle as it was because the product that they put on the wheels kicked up and covered the truck with junk making it so that it needed to be cleaned once I got it home. Also the interior detailing was less than adequate. At the end of the day it was a great deal for what it was. The rep kept me waiting for over 20 minutes which is unacceptable. Ultimately it took just over 6 hours before I was able to leave with a new vehicle. Nick was a great guy and I wouldn't want to take anything from him as far as his professionalism.

The best experience I have ever had buying a vehicle. Honest and straight forward sales time. Easy financing! Threw in something we wanted..no charge! We will be back!

Very nice. Willing to drive it an hour to my house.

Although I did not buy a car from this dealer, they were very interactive, respectful, and a pleasure to speak to.

People were very nice and helpful and did everything they could to help us get our car. We are very happy!!!:)

Phenomenal!! They were so great to work with! Harold was the absolute best, ask for him!!

Terrible place,just awful, Never got any follow-up, about loan status, no one would answer the phone in finance department, sales person, never,never returned any of my messages.

They wanted to work with me. Wonderful dealership.

Spoke with Howard originally. Set up appointment to test drive on Friday at 9am. We live and hour and half away, so I took the first appt available. The night before, a gentleman called me from Parks Chevrolet and confirmed the appt at 9am for the Hyundai Santa Fe. When my husband and I arrived Friday morning, we were 15 min early. We walked in and a salesman asked if we could be helped. I told him why we were there and which person we had talked to. He excused himself and went to speak with someone in an office. When he came back, he said Howard was out of the area on an emergency and that he would help us. He showed us to his cubicle and I gave him my information to look up. He found our appointment and proceeded to tell us the Hyundai was not available, that it was for wholesale. He said it wasn't even there. My husband and I sat in disbelief.Needless to say we left and would not recommend

Salesman was very helpful and patient

Fast response! Friendly knowledgeable and easy to work with.

Great experience.

Contacted the dealership about a used Acura TL. Made an initial offer based on the vehicles mileage and a recommended dealership price from Kelly Blue Book. The sales representative declined my offer stating that it was a discount of 75%, no counter offer was ever made from the dealership even after I provided evidence of fair market pricing. After two days from last email they did not reply to my request for a counter offer. Upon further research I discovered that no only do they overprice their cars but they have an obscene dealership processing fee of $798 dollars. Always do your research and DO NOT BUY FROM THIS DEALERSHIP, they clearly have no understanding of customer service or fair value.

Good so far

They were very nice but a little slow to closing the deal considering that I have a check In hand

Very helpful, but I was looking for a 4 door vehicle.

The salesman was awesome never felt pressured and had a overall good purchase experience. I would/will return for another truck.

Great shopping experience.

Quick response, didn’t buy from them but no issues. Vehicle had already been sold.

A very helpful salesman. All went well just couldn't get to a price that I was willing to pay

Very prompt, but not pushy, honest and friendly! The management treated the sales rep with a little disrespect which made a little uncomfortable.

Yes they replied but did not answer the question I asked!

Great service!

Great communication just couldn’t get the deal done

They were very responsive and even offered a discount since I was driving 462 miles.

Great experience purchasing a car from Royal Chevrolet, They have good people working there. They worked with me and i came home with the car I wanted. Thank You Royal Chevrolet!

Very quick response to initial email, but dealer failed to follow up on that initial email, and several others. I also called on the phone twice and could make contact a salesman.

Received an email, I have not followed up.

I was informed Monday morning that car was not for sale . Immediately they wanted to know if I wanted to buy something else . Very unprofessional I was interested in trooper not something else not impressed this dealer . I been in sales going on 50years T

These guys were easy to work with. The exceeded my expectations if you go to Royal ask for Mykale!

I got the car I wanted for the price I wanted. Rroyal Chevrolet made the buying process quick and super easy.

Overall excellent experience with Royal at the 8200 W. Broad location. Our Sales Consultant Ronnie Wade was most helpful in getting the car I wanted. I went in last Saturday to buy the Beetle but could not pick it up until Tuesday so they could fix some minor issues. Ronnie kept me up to date the whole time. Michael Gordon the Finance Manager made the payment process easy. I would not only highly recommend this dealership to friends and family, I would buy my next car here.

Bob Moore was excellent and everything went smooth.

immediate call next day from web site contact /

Good experience desided against because of age of vehicle

She got in touch with me real quick.

Responded promptly

Great sale people will go back there

Salesman was great car had oil leaking

Very slow in responding. I had to call multuple times to get any answers. A final answer was never communicated to me.

Great experience and very professional people. We worked with Bobby and George and feel we were treated very fairly in regard to the car we purchased and certainly with much respect. We wholeheartedly recommend this dealership for your used car needs. We would use them again!