Parks Chevrolet Charlotte

I was advised of the vehicles status. I was unable to get to the dealership because of my schedule.

Great experience.

Great communication with online responses, definitely would love to do business with this dealership.

pleasant

2 weeks ago I called to purchase this vehicle. I was told that the car was sold earlier that day. I was asked if I would like to be notified if another 6 series became available. I said Yes... On wed 1/18/23 i was contacted around 11:30am and informed that the car was still available because the previous deal fell through and was invited to come in for a test drive... I said Yes but I wish you would had informed me sooner and are you sure the car is still available? He said... I think so but let me double check and I'll call you right back... 5 hours passed and "l" called back and was told that the car was sold the day before.... Not Happy !!!

They communicated and was friendly. The car I wanted had maintenance issues and they wasn't able to sell it to me.

CJ was awesome!! From start to finish, with every one he was working with made it all come together and made it possible and I just love my vehicle To God be all the glory

I was pleased with my service until they wouldn’t take no for an answer. They gave me everything I asked for but in the end I just couldn’t make the numbers work for me. Had to deal with phone calls from them for the next two days. Every new car dealer advertises no pressure shopping, but it’s far from it.

They are good and excellent

Dealer sold the vehicle knowing I was on the way from 200 miles away. I found out because I called to let them know traffic could possibly delay may arrival time. Totally unacceptable!

Good followup by the sales people but the car i was interested in got sold.

Great

Acknowledged my interest and invited me in for a test drive.

Quick response with answering my questions

Purchased the vehicle. Easy to work with.

Great experience. Bought the truck. Super nice folks

The most incompetent dealership I have ever visited. “Fully reconditioned“ to this dealer meant it was acceptable to replace one tire with a completely different name brand and style of tire as the other three. The rims on the car we’re full of curb rash to the point one tire had a chunk of rubber out of the sidewall and they did not feel that needed to be replaced. This car needed brakes and overall needed to be taken to the junkyard and sold as scrap metal but unfortunately, some poor soul purchased this pile of crap

Very professional, efficient, and got a great price for my vehicle of choice.

Very friendly, helpful.good on their word

Responded quickly. Very helpful

Never told me they didn't have the car, drove to see it and they didn't have it, just a ploy to get you on the lot!

This dealer tried the ole bait and switch. Listed 2019 chev 2500 truck for just over 50k on cargurus and when I called to set up a deal the salesman said the truck I was calling about was actually just over 64k. It’s unfortunate that dealerships are allowed to get away with this type of thing. I would be cautious if you decide to deal with this dealership. I would have given a zero but you can’t go any lower than a 1 star.

Apparently they didn’t check the car completely when they got it in because it had a short in the brake light so it Hass to come back and be repaired

Parks responded quickly and was very friendly and professional they gave me all the information I needed on the vehicle I would recommend them when your ready to buy a vehicle

They contacted and tray to help me

Had a appointment to see the car drove an hour to get there just for them to tell me that they sold it that morning no phone call to let me know that the car has been sold

Got a reply from them right away but the sales person I worked with INSISTED I MUST put down a deposit from 750 miles away, before we even discussed the vehicle. Even after I explained that I'm very experienced in the vehicle purchase process, and I was in NO HURRY WHATSOEVER, I was reminded AGAIN that I NEEDED to put down a deposit RIGHT AWAY. There is nothing like pressuring someone to turn them away from interest in your vehicle. Communication was great, but I have to believe that's because they thought I would call and make a deposit.

Roderick was my salesman and did a great job. He was very easy to work with. No games just good service.

Very pleasant to speak with unable to make the appointment due to family emergency but I do plan on making another one when I am able to do so.

Excellent!!!

Extremely Unprofessional. I talked to several over 3 people about the car I was interested in. Return calls would skip days in returning them an text messages would go hours or a day. I was a hour an 45 min drive away an needed to talk with someone I couldn’t just drop by. I made a offer there terms & mine... finally came together then they added more charges at signing time, was so unhappy it was a weekend an I only had what was told to me that the price was. Left with no car no apologies from Parks Chevrolet over less than $500. A horrible experience I cried most of my way back home.

The Sales person was very accommodating.

Very prompt and professional

Best car buying experience I’ve ever had in 68 years!!!

The price advertised didn’t match what they offered. It was also irritating that I had multiple people contacting me so I never knew what to tell the next person. I wasn’t sure if information was shared with each salesman. I would have preferred one person to deal with.

Courteous professional service.

They were timely in responding to emails.

Continued to contact me after I said I had found something else.

Very easy to work with. Salesperson was super nice and easy to work with.

Very friendly and responded fast

Was a great experience especially helping with Covid concerns during the test drive and sale

Very helpful

Really good communication. I was told the Suburban was sold. They did however try to help me locate another one that matched what I was looking for.

Tito was great to work with making my buying experience smooth!

This dealership will deceive you about your vehicle your buying. I was looking at a used 2015 GMC Sierra to maybe purchase. First the truck was dirty, Second the under carriage was all rusted out. They should’ve had it on the lot for sale to begin with it was a safety risk. Be careful when dealing with this company. If you don’t know what to look for in purchasing a vehicle. I advise you to bring someone who does. I will not recommend this dealership to no one.

We're in the process of buying the truck and plan to finalize and take delivery today.

Responded quickly!

Had two different appointments set to drive this vehicle on two different weeks and on both the morning of the test drive they called and said that the vehicle wasn't available. I will not use this dealership again. I did go to a different dealership and buy another vehicle.

It was great

I was there for 9 hrs first they couldn’t find a one to finance the truck I wanted but when they found out I had a co-signer with great credit she put me in a completely different truck than I wanted. She found the the truck that would give her the best one for her commission. So instead of a full size 2016 dogde Ram 15004x4 crew cab with a tow package which I informed them I was towing a 6’x12’tralier full of tools. I ended up with a 2020 Chevy Colorado with a 4-cylinder engine no a/c and wholes in the muffler. Not happy at all

Great follow up.

Contacted immediately

Old school sales games. I made an inquiry via e-mail to which I did get a response. However it was an email which contained a lengthy flutter from one sales game to another and never once mentioned one thing about the vehicle I wanted and simply ignored the two simple questions I submitted. I responded via email again asking about a specific vehicle...at this point the salesman disappeared. It appears since I would not provide a phone number to receive their annoying calls or come by so they "can show me all their inventory" that they have no interest ...I don't need to see all their inventory, I have done that online and found the vehicle I wanted but they won't actually talk about that vehicle. They would rather play games than just get down to business and sell me the car that I want. My recommendation, take your business to another dealer as I would not trust this dealer. We did not get far enough to see what other games would have been played at the time of sale.

Vehicle was sold before I could get there but the team at Parks was very responsive to my inquiries.

I received several emails from a salesperson and when I called to give the salesman the criteria for the Jeep I am looking for an never heard from him again.

Parks and especially Taylor Hukill were fantastic. Great People, Great Car, Great Price.

Dealership was helpful

Great place to deal with. Very courteous and helpful. Made the process very easy.

Rapid contact, helpful.

All went well when Parks Chevrolet in Charlotte, North Carolina was contacted. I received a prompt response & great service from the Dealership.

Thank you Parks Chevrolet for the excellent customer service I have received at your dealership. If you are looking for a good sales person to assist you with a car then ask for Jordan L . He will do his very best to make sure you are satisfied.

Great communication, however, no purchase was made.

Very rude over the phone when I told them I was buying elsewhere. Will not consider them in the future or refer anyone to them for sure. She was extremely unprofessional. I let four other dealers know that we were buying elsewhere (we had checked out cars at a few places looking for the best fit), and every other dealer was polite and asked for my future business. The woman I talked to from Park literally hung up on me when I told her I had found a car at another dealer.

Great experience buying the vehicle. Only thing keeping this review from 5 Stars was that one more finance staff member would have been beneficial on the Sunday to make the experience a bit quicker. Lucky for me I watched some shows on my phone while waiting. Also feel that complementary services could use an upgrade but I can't complain about the car price I paid which easily made up for it. Most things were behind a vending machine, water and coffee were free.

Very quick to respond. Communicated with me often to determine my needs and followed up to determine if my needs had changed.

Great

Very good response

Good customer service.

Everyone was very helpful and friendly.

Excellent

The dealer did email me and in turn set up an appointment to see the car. They confirmed it was available. After waiting over an hour I was informed the car had actually been sold earlier in the day but that there were others "more expensive" that I could certainly see. Needless to say I was not pleased.I would not recommend this dealership.

Great deal with wonderful dealership

Contacted me to see if I needed help and if I was still interested on my inquiry

They never gave up on me, but I became intoxicated with one car and bought it, only to have aroused anger in my family and having to return it with 26 miles on it and buying another car.

Great experience, Corey was great to work with and they got me just what I was looking for with no hassles, great car and I love it!

Lured me in with the "Parks Price" (with no disclosures) only to tell me the that my price would be much higher. I have since been interested in 2 other vehicles but received no reply. I'm happy to pay more somewhere else.

They never called me even asking 3 times " what's the best time to call you". I gave them my number and time but never receive a call. I was calling from Florida and they didnt give me quote as they wanted me to come down there to get it....its a horrible experience but I m happy I got good deal on same car from another dealer. I would not recommend this dealership for those who are from other states than NC.

The dealership was very friendly and easy to work with. They gave me a far price on my trade and good deal on the truck I bought. I will go back.

It's a car dealership... so i don't think my experience is anything unique. Every time I reached out to them, a new employee would respond. It was a little frustrating. I set up an appointment to go see a car I inquired about. CarGurus sent me an email that the car sold (Thank you!). So I asked Park Chevrolet just to double check. If I didn't ask I'm pretty sure they wouldn't have told me until I showed up. Kind of frustrating but I get they're just trying to sell cars.

Terrible experience. One price advertised and agreed upon with internet sales team; however, after driving two hours to meet them in person, they presented a significantly higher price - extremely deceptive. Management couldn’t care less. They are the reason car dealerships have a bad name. Would also get called, emailed and texted constantly by different people at the dealership.

This place is very disorganized and sales people don't know what they are doing. I called and was transfered 4 times and waited on line for over 10 minutes just to find out if you had a certain truck which I had the stock number for. You had the truck that I was told by another sales person it was sold. This other sales person by the name of Diana has no clue what is going on. I am in the process of buying another truck from some one else.

They were great people. Very pleasant experience. Totally recommend them

Friendly and willing to negotiate a little on the used vehicle I’ve been looking for. Unlike the other dealerships in Charlotte. Don’t give up on your search since I have been looking for over 12 months quite a few Crooks out there!! This dealer has a good variety of new and used vehicles

Contacted promptly and very professional

good experience

Great Customer service and I haven’t even purchased a vehicle yet

I was able to find a car locally, but the dealership really worked to make contact and accommodate me.

Staff overlooked dent in vehicle which wasted my hour drive to dealership. While I was waiting on a solution, a second sales associate was arrogant, trying to downgrade the situation.

Price was $4000 higher than listed on CarGuro when I contacted dealer. Apparently rebatars expired the day I contacted dealer . Therefore, I did not drive the hour from my home to Charlotte to see the truck.

Nice dealership! All the salespeople very helpful! Especially Rod and Steve.

Too many different salesman contacted me about the same vehicle, because of this type of sales tactic, I told them that I would not buy from them, and for them to stop contacting me

Parks online representative was very helpful in scheduling a "VIP" appointment for Saturday. We had to travel 2 hours to go there. Upon our arrival, we were greeted by the manager on duty and was advised they sold the vehicle out from under us...even though the dealership contacted us via text, email and a phone call to confirm our arrival. The sales person was embarrassed as well as the internet sales team...but the manager on duty was totally numb to the situation and advised us "it wasn't meant to be" ?? we were confused...was this a sign from God ?? is that what the manager was saying, or did someone know our "VIP" scheduled time and happen to sell it within minutes of our arrival ???

I was looking for a 2018 Pre-Owned Silverado. I talked with Diana several times in my search. She was responsive to my inquiries and made sure she understood my search criteria and how much I was able to spend. Thank you, Diana!

Very friendly staff. Miss Brown & Mr. Groves have been very helpful so far. They seem to be really interested in earning in my business. Only reason why I didn't give them 5 stars is cause my deal isn't done yet. But soon. Lol.

Fast response super customer service

This dealership called and texted daily. When I told them o would call them when ready, they continued to push. Most pressuring dealership I’ve ever felt with.

Contacted me a week later. Told them what I was looking for and he never got back to me.

Dealership was great. I called them to see if vehicle was still on lot. They checked and went to physically put hands on. Called back within 15 minutes along with sending more pictures. Worked out price that afternoon and went to get it true next day. I told them I could not be there all day. When I got there I was in and out in an hour.

Very bad communication. Had 5 different sales person to call no one followed up with my application

Dealer was very helpful and curtious

Very helpful, prompt would love to buy a vehicle from them. Have not yet, but working on it. Great staff

Went there once for appointment to see truck and it wasn't there. Was told it would be back in 3 days. Called and was told still in body shop for deep scratch. That was over a week ago and still have heard nothing from Park Chevrolet.

Quick reply Very courteous and polite.

Very courteous and got back to me quickly

No pressure, good vehicle, would recommend.

Thanks very helpful

Responsive. Helpful.

Excellent!!

They called, I went in, not sure what happened to the truck, tried to up sell. Asked to check out what they could do on a monthly and no follow up response. Someone else called, he wasn't sure if I had gone in and left message and number. Returned call but no response back yet.

very good call back time

Great

Salesman checked the status of the truck and called me back to inform me that it had been sold before I made the long drive

Received immediate reply.

Called me back, saying vehicle is still available. Drove out there (25 miles) to find out that they had already sold same vehicle the previous evening

They were pleasant to work with.

Super fast response!!

Made an appointment for this Friday car was sold already no courtesy call to cancel or inform that the vehicle was no longer available. No other attempts were made and I live 2 hrs from location. Disappointed

friendly customer service; dealership unable to locate desired vehicle; called back 2 days later to inform vehicle had previously been sold.

Greg Smith was wonderful!! thank you so much!! I received the 2017 Chevy Cruz!!

Great job! Very nice and quick to respond

They were very helpful. I found one closer to me. But very honest with me as it was going to be a long drive. Great experience.

provided info promptly and professionally - did not pursue

Poor! Told them over and over not to send me other colors of cars. So what do they send me? Other colors of cars! I made it very clear I want nothing but black exterior only! Just no customer focus ! That's sad!!!!

Can't get anywhere when I have tried to get a straight answer on the price

The dealership contacted me. My original request was tha all communication between us to be text as in email or cell text. They have done exactly that. I have not had the chance to drive to Charlotte to inspect this vehicle.

Quick professional response with urgency attached to my request

Responded immediately and was very helpful

Thank you for contacting my husband & I, even though we didn't purchase the vehicle, your courtesy goes along way. Thank you for your time & effort.

Great experience with Michael M. and John will definitely buy from them again.

They were very good in follow-up, but have not yet made it out to drive vehicle.

Nice people but truck sold Before I could do anything

Great communication and informative.

Michael Merriweather was very responsive, professional and helpful. I would definitely contact him for future needs and recommend him to friends/family.

Very nice but the vehicle had already been sold and he didn't know

Very helpful and courteous.

I ended up getting a Nissan Maxima from King Suzuki in Hickory. Car salesperson (Ken) was great and could not have ask for a better person.

Contacted me immediately

Persistent

Nice conversations but found a better deal closer to our home

Vehicle I was interested in had been sold but dealer made immediate contact with similar options.

Quick response but unfortunately cannot find a good match to my inquiry.

Overall a good experience, but rated down because they were a little too pushy to get the sale for our taste.

Extremely professional & courteous. Willing to go the extra mile with no pressure.