-
Today 7:00 AM - 5:00 PM (Closed now)
- Make Service Appointment
- View Current Service Specials
Paradise Chevrolet
About Us
At Paradise Chevrolet Cadillac, our foundation is built on an unwavering commitment to delivering complete customer satisfaction—before, during, and long after the sale of our premium cars, trucks, and SUVs. Proudly serving the Temecula Valley and beyond, we are honored to be recognized as one of California’s premier Chevrolet and Cadillac dealerships. Our dedication to excellence has earned us the prestigious Dealer of the Year award 12 years in a row—a reflection of our relentless focus on quality, integrity, and customer care. We invite you to experience the Paradise difference firsthand at our showroom located at 27360 Ynez Rd. You’re also welcome to call us directly at (951) 699-2699. We look forward to connecting with you.
-
Today 9:00 AM - 8:00 PM (Closed now)
-
27360 Ynez Rd
Temecula, CA 92591
Our Amenities
- coffee and other beverages
- Donuts!
- Loaner car program
- WiFi
- Ample workspace
- Kid's Playroom
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
We were very happy with our experience buying a used Model Y from Paradise Chevrolet.
Christian & Eddie were very helpful getting everything taken care and they went above and beyond what I expected when purchasing from a dealership.
I was planning to drive ~2 hours to look at & purchase the car and Eddie was nice enough to drive the car all the way to me on a weeknight to sign the paperwork and hand over the car/keys.
I was not expecting such a simple, straightforward purchase from talking over the phone to having the car in my driveway the same day, and would gladly give them my business again in the future.
I received excelente service and they gave me a great deal. Thank you for a great experience. I am super happy with my new car.
Sep 4, 2025
Response from current dealership:
Frank, thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! We sincerely value your business and look forward to your next visit!
Apr 7, 2025
Response from current dealership:
Hi Thomas, we are disappointed to learn of your experience here at Paradise Cadillac, but will take this opportunity to improve. If your still interested, please give us a call at 951-699-2699 and ask for Cody Dugard. We would love to turn your experience around. Thank you and we hope you have a wonderful day.
An awesome place to shop for your next vehicle even online they shine through with friendly staff and fair negotiations.
Apr 7, 2025
Response from current dealership:
Daniel, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 6, 2024
Response from current dealership:
Nina, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Show older dealer reviews 63
Dec 28, 2023
Response from current dealership:
Rebecca, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
They responded promptly to my inquiry and answered my questions.
Also, they didn’t badger or overwhelm me with sales request.
Dec 23, 2023
Response from current dealership:
Jeff, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sep 10, 2023
Jorge was very good!
Sep 16, 2023
Response from current dealership:
Thank you for your kind review; we are happy to pass along your comments to the team here at Paradise Chevrolet Cadillac! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have purchased 3 previously autos here and will definitely purchase my 5th there! The sales team is very helpful and the service department is the best.
Aug 19, 2023
Response from current dealership:
Sandra, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Jun 13, 2023
Response from current dealership:
Roy, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Feb 10, 2023
Good customer service
Feb 14, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Aug 27, 2022
Response from current dealership:
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They had the wrong pictures listed for the car. And I test drove the car, it was really dirty on the inside which was a bit off putting.
Jul 14, 2022
Response from current dealership:
Hi Rachael, stock images will populate until the vehicle is ready for photographs here at the dealership. We apologize if this caused you any inconvenience. We hope you will consider us in the future.
May 26, 2022
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Amazing experience. Isaiah was the best, if you go for a car ask for him. The little things makes the difference and at the end I did buy the Lincoln Continental.
May 17, 2022
Response from current dealership:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Paradise Cadillac! If you have any further questions, please give us a call. We're always happy to help!
Apr 23, 2022
Response from current dealership:
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Mar 14, 2022
Great experience
Mar 15, 2022
Response from current dealership:
Hello, Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
When I called them and talk to them about this car I told them the picture advertises a blue Chevy Malibu with a yellow bow tie but when you look at the rest of the pictures the car that they show on the inside has a black bow tie. When I told them this I asked him to show me the inside of that car and they sent me a video of a 2017 so the car they have on this site it's not available
Feb 24, 2022
Response from current dealership:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 699-2699 to discuss your concerns, as your satisfaction is of utmost importance to us.
Sep 17, 2021
Danny was eager to help us find our chosen vehicle and very hepful.
Sep 24, 2021
Response from current dealership:
Hi, thanks for highlighting our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Sep 9, 2021
Response from current dealership:
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Aug 4, 2021
Very professional, understanding my needs and following through.
Aug 6, 2021
Response from current dealership:
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Paradise Cadillac and we hope to see you again.
False Pricing
Price shows on there website $47,000
But is actually $60k with markup
And fake paint protection
Rude and did not want to help at all
Don’t fall for there scams
Jul 8, 2021
Response from current dealership:
Hi, thank you for taking the time to leave us your honest feedback. Please contact us at (951) 699-2699 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Jan 30, 2021
Replied quickly and politely
Feb 3, 2021
Response from current dealership:
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Jan 19, 2021
They were prompt, professional, and not pushy. They made me feel comfortable with my questions and pace of pursuing the
vehicle.
Jan 21, 2021
Response from current dealership:
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Paradise Chevrolet Cadillac
Jun 26, 2020
Great experience. Hassle-free
Jul 15, 2020
Response from current dealership:
Hi Neri, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Kind regards,
Jimmy Vargas – General Sales Manager
Kind regards,
Jimmy Vargas – General Sales Manager
Sep 18, 2019
Response from current dealership:
Thank you for reaching out! We're so happy to hear that we made such a good impression on you.
Kind regards,
Todd Tracy – General Manager, 855-902-2299
Kind regards,
Todd Tracy – General Manager, 855-902-2299
I text with their internet sales. I received info on the truck, but unfortunately the truck didn't make it to the lot and
they stated the truck wouldn't be available.
Aug 15, 2019
Response from current dealership:
Thank you for your feedback. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely,
Todd Tracy – General Manager, 855-902-2299
Sincerely,
Todd Tracy – General Manager, 855-902-2299
Amazing customer service. Everyone was extremely polite and pleasant. Very helpful. Did end up buying the car. My only issue is when I called and asked about the car they never once told me it had been already sold. They buyer had the car and something fell through so he brought it back. The car was listed on multiple sites with only 9 miles on it. As my girlfriend was getting the cashiers check they choose to finally tell me this. ( this in no means is the sales persons fault. They lady on the phone should have informed of this when I told her I was driving 3 hours from LA. The car had scratches on it and damage to the front splitter.
Sep 12, 2018
Response from current dealership:
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Todd Tracy – General Manager, 855-902-2299
Todd Tracy – General Manager, 855-902-2299
Jul 18, 2018
Very nice people
Sep 12, 2018
Response from current dealership:
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Todd Tracy – General Manager, 855-902-2299
Todd Tracy – General Manager, 855-902-2299
May 27, 2018
My initial contact with this dealership wasn’t the best but I eventually got ahold of a sales rep name Lance and Darren who ended up going above and beyond who I bought my car from two days ago
Sep 12, 2018
Response from current dealership:
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Todd Tracy – General Manager, 855-902-2299
Todd Tracy – General Manager, 855-902-2299
Although the people who work here are really nice, I only give one star to the dealer. I live about an hour away from the dealership and have 4 young children. I had previously called the dealership and told them exactly what I was looking to pay for the vehicle... which was not an unreasonable amount. Long story short, the would not budge on their overpriced vehicle after they had said they would be willing to work with the numbers I was throwing at them. Waste of time, waste of gas!
May 17, 2018
Response from current dealership:
Thank you so much for taking the time to share your recent experience at Paradise Chevrolet Cadillac . We want each customer to be completely satisfied with their experience, and the impression that you received from our dealership is unacceptable. Please contact us at your earliest convenience so that we can discuss your visit and work towards a resolution with you. We look forward to hearing from you soon.
Sincerely, Todd Tracy – General Manager, 855-902-2299
Sincerely, Todd Tracy – General Manager, 855-902-2299
Apr 27, 2018
the sales person was very friendly and knowledgeable but, the dealer did not
want to below MSRP at all.
May 17, 2018
Response from current dealership:
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Best Regards, Todd Tracy – General Manager, 855-902-2299
Best Regards, Todd Tracy – General Manager, 855-902-2299
Apr 24, 2018
Response from current dealership:
Raul, thank you for the great feedback. Always feel free to let us know if we can help with anything else in the future. Take care!
Sincerely,
Todd Tracy – General Manager, 855-902-2299
Sincerely,
Todd Tracy – General Manager, 855-902-2299
Mar 26, 2018
Response from current dealership:
Thanks for your perfect review, Haas! We're glad to hear that Damione was knowledgeable and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Best regards,
Todd Tracy – General Manager, 855-902-2299
Best regards,
Todd Tracy – General Manager, 855-902-2299
Jan 21, 2018
Have been contacted and kept up to date on this car and 1 other that I have an interest in. Contacts have been informative but not overbearing
Mar 26, 2018
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Best regards,
Todd Tracy – General Manager, 855-902-2299
Best regards,
Todd Tracy – General Manager, 855-902-2299
Jan 3, 2018
Dave Grout got back to me almost immediately and told me the car was still
available. I told him I was planning on taking off work and heading down the
next day. He called me back a couple of hours later to say that the car had
sold and not to come down. I appreciated that. He has left messages to let
me know he's still available to help me find a car. Even though I didn't get the
car it was a good, non-pressured experience.
Mar 26, 2018
Response from current dealership:
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Paradise Chevrolet Cadillac. Thank you so much for your business and please let us know if there's anything else we can do for you.
Best regards,
Todd Tracy – General Manager, 855-902-2299
Best regards,
Todd Tracy – General Manager, 855-902-2299
Oct 22, 2017
Nice folks! Great help
Oct 24, 2017
Response from current dealership:
We appreciate the kind words, Ryan. We look forward to seeing you again in the future!
Best regards,
Todd Tracy – General Manager, 855-902-2299
Best regards,
Todd Tracy – General Manager, 855-902-2299
I sent them two emails asking a couple specific question about the car I was interested in. All I received back was the same intro form letter stating there name, address, business hours and to call them. So, I bought from another dealer I found on CarGurus that answered my questions and got the same car for less.
Aug 1, 2017
Response from current dealership:
Thank you for sharing this review regarding your experience with us. We like to discuss this with you further if you could please contact us at your earliest convenience.
Nov 25, 2016
Helpful and put me on the right track.
Nov 19, 2016
They promptly responded to schedule an appointment to show us the car.
Aug 29, 2016
Great car at a great price. No haggling...
Aug 25, 2016
very helpful
Aug 12, 2016
I had an appointment set up tomorrow and o was about to drive 2 hours but too go see a van that was sold already and I'm 9 weeks pregnant and money is everything so wasting my gas and my time would t have been good for me nor for the dealership because they would have gotten some words from my mouth !!! Just common courtesy !! If your a good dealer you would tell the person not the day of I hate this dealer ship now !! Never will have my business
Jul 9, 2016
Love it bought my car from them
Jun 3, 2016
Good
May 27, 2016
they called and were helpful
May 3, 2016
Dealer called, but had no information on the car. I told them to send me an e-mail with all the information I wanted, but never heard from them again.
Apr 28, 2016
Everyone was very helpful
Jan 19, 2016
No rating. Dealets prices way to jigh.
Jan 3, 2016
Received a call from Saleswoman was very helpful even when could not coming to a meeting on the price offered to find another similar vehicle in my price range . It was a very good experience.
Dec 13, 2015
I did purchase a car from Paradise
Chevrolet Cadillac and the experience
was top of the line. I appreciate
everything they were able to assist me
with and some. Paradise's staff really
went above and beyond in making sure I
got the vehicle I wanted.
Jun 20, 2015
This dealership responded quickly and gave me the information I needed.
Apr 25, 2015
Took them a week to reply, & even after
that time, didn't answer the questions I
posed.
Apr 22, 2015
I didn't use Paradise for my purchase, however they were not "pushy" and presented a professional appearance. Nice people.
Mar 9, 2014
Great team
Jan 3, 2014
Was friendly first call after credit
application they never returned my call. I
ended up getting same car from another
dealer for same price.
Sep 5, 2013
Responsive and positive.
Apr 28, 2013
Bought a car
Nov 7, 2012
Great experience. Lou Long was terrific. He knows his stuff. He made it
easy to get to yes.
Sep 15, 2012
We went to Paradise Chevrolet because CarGurus showed they had the used car we were looking for. Everyone was very nice & professional. We have only positive things to say about our purchase at Paradise Chevrolet.
Aug 9, 2012
I bought my car from them but 2 days later the change oil light came on. How do you service and certify a used car without changing the oil?