Pacifico Ford

Very good people

All good. They responded right away. Did not hound me after that. Pleasant.

Had a great experience to start with Maritza from internet sales. Easy communication via text/email. I really liked a truck so I gave a $500 credit card deposit to put a hold on the truck(weds 7/12/23) I received an email this morning (7/13/23) at 9:28 AM titled "VEHICLE ON HOLD!". We exchanged texts throughout the day confirming my appointment to come in at 630 PM. 5:55 Maritza text me "please send a text so i let the manager know you're here" I left my home on a 45 minute trip to pacifico ford. Get there on time, to be greeted by no one. Maritza disappears, no responses to phone calls or texts. Finally talk to someone to find out the truck was SOLD. Now I'm thinking there is a mix up. Maybe they think its sold because I put a deposit down? Nope. Turns out they didn't run my credit card to put a hold on the truck -- even though I got a email this morning 9:28 am titled "vehicle on hold!" To wrap up, DO NOT believe they have held the car for you. Don't waste your time shopping here!

Amazing dealer. Very easy sales process. Really value the customer relationship. Ended up buying a 2023 from them, as opposed to a 2021.

Very helpful and friendly, got the best price available for what I wanted.

Sales person, Kenny, was great. He was nice and knowledgeable. He tried to make things as expedited as he could!

Reply fast and answer all ly questions

My experience was meaningful while at the dealership, however didn't strike a deal.

Purchased a Ford Explorer! Great service! Easy process! Totally recommend!

The salesman was great, the manager, not so much. His attitude made me not want to even consider doing bussiness with this place. The truck was sub par, one of the most beat up trucks ive seen with 40,000 miles on it. I own a 2015 woth 140k and yeah it has some flaws, a check engine light on which is a simple key reprogram, and a cracked windsheild, and personally id rather be in my "completely damaged" (as the manager put it) 15 f150, than this one. Its a real shame. The headliner was stained and hanging out of the molding by the driver side door which i fixed as soon as i saw it, the air bag cover thats in the b pillar by the headliner was not snapped in properly which i too fixed by snapping it back into place, the interior had alot of scars, the body had alot of little dents and deep scratches and seemed to have a decent amount of rust by the rear shackles on the undercarriage. All i kept hear was how this truck was priced to sell. Very rude and arrogant sales manager.

My experience with Pacifico Ford was awesome. Very professional and knowledgeable. Very pleasant environment. All the staff were very pleasant and warm. I felt like family there. What a great experience. No pressure or sales pitch.

Tried to lie to me telling me I wasn't financed for the car I wanted (Same car they couldn't find) and tried to get me in the only version they had on site. Two days later I found the exact car and got financed. Funny how that works.

Didn’t have good experience was supposed to come and try and get the truck two days before I get there it’s gone I talk to the guy and he said that the car is there then the next day some one else is telling me that the car is gone

They contacted me quickly, I was not able to set appointment that week b/c of travel. Unfortunately when I was able to go n see it : I received a notice from car guru that it was no longer available

Cris & sean are great.

The dealer reached out quickly, and they were very helpful and professional. I would have have happily bought my truck from them but I found another deal closer to home.

I would like to buy this truck but haven't received income tax yet for down payment. I think this dealer ship is a good one so far. Keep up the good work and may God bless your company.

Very helpful and attentive

They did contact me, but did not answer my question about if they would / could reduce the price of the car. Instead they requested that I come in for a test drive. No need to come in and test drive unless the cost is less.

They were very responsive and helpful. Two downsides, 3 different people were emailing me. The car was a bit overpriced. However, I showed up at the dealership near closing time, and they were willing to stay late to show me the car.

Great, were very helpful.

Excellent dealership everyone was helpful and accommodating.Albert who I dealt with was knowledgeable and friendly.I would recommend this dealership to everyone.

I did mostly on line they were helpful. Everyone was a big help and I was out in a hour . I never want to buy a car because it usually a terrible experience but they were great! I would definitely buy again with them

They were very helpful. Unfortunately, I went another direction.

the Car was what I call a Monet. It was pretty far away but as you got closer it’s paint was all cracked. And the AC did work very well. And it was missing the front grill. And if the car was better the dealership was not. I was buying the car. And I was spending my money on it. But the seller only shook my husbands hand and only spoke to him. I didn’t even get the guys name. Dealership must stop little lady the wife.

Very accommodating to our needs. Willing to satisfy our concerns with prompt action. Earl Hill was a pleasure to work with.

received few emails indicating the vehicle was still available and follow-up emails/texts on asking if I wanted to come in to see the vehicle or test drive.

Didn't end up buying a car from them but they did keep in touch.

Not a place I would do business with. Sales manager was deceptive and wasted my time. He said the van had a dent, not 10? They let me take it home to get estimates and the lowest was $2000. and the highest was $7600 and I went to 6 didfferant bodyshops. I wasted 1 hr trip of my time plus cab fees and I had to pay cab fairs to get home. The sales rep was very polite and did his best to get the sale. However the Sale Manager is not professional, and not an honest person . The van was advertised with 45k and when I got there it was 49k miles. Again, deceptive. Stay away from this place. Pacifico Ford

They didn't seem to know a lot about their inventory.. They were more interested in selling a new car instead of taking care of someone who was looking for a used one.. I found a vehicle elsewhere..

Very helpful and respectful.

Nice people

Fine

Jasmine helped me out all the time and with everything she is wonderful

Sales Manager, Chad, was terrific and made this a great experience. Mike was our salesman and he did everything he could to make sure we were satisfied with everything. Highly recommend this dealership. Have bought cars for over 50 years and Chad is the best.

He was very prompt and friendly. We went with a different vehicle.

Excellent & very professional. We came to terms quickly without any fluff. I was shopping for a replacement for my car which was totaled in an accident. Pacifico was extremely helpful with the transition into another vehicle, which involved returning of my loaner car from another state, waiting for transfer of my insurance claim funds, including titling and registration across state lines. My salesman, Dan Staley, was informative, helpful, with no sales pressure in the least. Great experience ! Highly recommend.

Great

Follow up was good and professional. The car got sold but they were friendly and customer focused anyway

Yes I was contacted by sales person that answered all my questions for me very politely and promptly thank you very much

Great experience. Bought this great car.

Definitely a great experience! I'll definitely be back in the near future.

I bought this truck from them and it was a fair deal and great experience

Good follow through, we buy their car within a week, very professional, received several contacts, will do business

Very persistent in getting you to come in. Staying on there job

I was curious about which company manufacturered the bed cap on a certain truck and sent an email asking for just the name of the bed cap manufacturer, and said there's no rush. I had a response with the answer in less than 10 minutes from Ivan, I was impressed. Thank you.

Very helpful and communicative

They won't take their sold cars off their site , called about this jeep last week and it's sold or just a way to get you to call them , it's called bait . Either way it's still up for sale .

Attentive. Follow up email.

Good customer service very nice salesman

I received an immediate response. Once I visited the car dealership the staff was very helpful. Unfortunately, my son did not like the vehicle enough to make a purchase. I would definitely consider this dealership in the future.

The dealer was prompt in calling and following up. Answered all my questions. Not much of an haggle, decent deal. The car was a corporate fleet, but wasn't listed as one in car gurus. Don't know who missed it.

4 emails in 20 minutes, still didn't answer my question, won't buy or recommend them.

Good prices and no pushing to buy.

Kept in contact, did a fine job of keeping me updated.

It's was ah good experience with them

Great dealership,Gave us all the info we needed.

Jorge and Tyrell were great

Stan the salesman was courteous and professional. Will definitely be using them again.

Great communication from Joe! Trunk was sold so Joe called to inform me personally and continued to work with me to find another.

Great place. They let me know the car was no longer there

Good communications, answered all questions

Very good

This dealership made car buying easy. They gave me a great price on my vehicle.

Wasted our time. Could not get facts straight about the car we were looking at. Mileage was wrong and showed up on car facts and the one guy got mad because we were questioning it. Seriously, the mileage is a big deal.