Orlando Chrysler Dodge Jeep Ram

He answered but what his agent wanted was to sell me another option for his benefit and I was only interested in that car. After I told him that that was the one I was interested in, he never answered again. In short, it didn't work

They were great. Even lowered the price after my request.

I was frustrated with the whole experience. I understand our salesman was new. However, no one was helping him guide us or even giving him the proper info. We got a literal printed picture of the work order. I wanted to see what work had been done. Then it was super confusing, to the point I took the car to a 3rd party to clarify what was done. There were so many errors in the contracts we even pointed it out in several areas to Finance. We were told " I don't make these, someone else does it" That concerned me. Then we were charged with an $1850 fee for "maintenance." I told them the car has 54,000 miles it should not need $1850 worth of maintenance. Turns out $880 of that was the Safety inspection and the maintenance of our car. The rest of the fee is the average amount of the cost of maintaining and repairing the other used cars from what I understand. The average gets applied to all the used cars.

Great

Have been looking for a vehicle and this dealer is very helpful

I was contacted by a rep 3 days after and he did send me the out the door price with like 30% in fees etc alone on top of the advertised sales price. I did not like that at all. I keep on looking for less fees I think.

Qui ck response on inquireys, ill be back to soon

Very good, they were very professional and followed up.

NOT a pleasant experience!! Drove 4 hours to get to this dealership because they had the exact truck that we wanted. Saw the truck and bought it, left it at the dealership for them to register it. Got a call in the middle of the week and they said it is no longer on the lot. Supposedly it did not pass inspection so they got rid of it! Would have liked to have been able the option to fix whatever was wrong! The worst part is we bought a slide in camper to fit it. Now we have no truck for it! NOT happy at all!!

Responsive and helpful.

Orlando CDJR answered all my questions plus. I decided not to go with a hybrid powered Jeep.

Dealer contact was efficient in timely manner

The dealer reached out to me quickly. The dealership experience was not so great. The used car that I was interested in had a few obvious issues. The dealership charged me a $1200 pre-conditioning fee that they added on top of the sale price of the car. Granted, they offered to fix all of the issues and deliver the car to me, but all we wanted for them to do was reduce the price of the car, and we would address the issues ourselves. Needless to say that we had to fight to get a price that we were comfortable with. Also, the Sales staff are a bunch of young guys that had no issues chatting about their personal lives while my wife and I were waiting for our Sales guy to go back and forth with his manager. The banter was not offensive, just unprofessional when you have potential customers sitting in an area where they can hear every word that is spoken. Overall, we were able to reach a compromise on price for a car that presents well, but will need a few repairs to ne 100%.

They contacted me quickly and we set up a date to come test drive. Then when I drove 1.5 hrs to see the car it wasn't there. Was told it was at another lot but would be back in a couple days. Set up an appointment for the following weekend and received pics the next day it was back. Then without notice, I got a notification later in the week from CarGurus website the car was sold. Poor service

Wrote back inmediatly and sent photos as solicited . Courteous and Respectful

Responded quickly

5 stars

Quick response to my inquiry. Truck was going through their service Dept and no pics were available when I reached out but the salesman who contacted me called me back and let me know the truck had already sold. Appreciated that before I wasted my time going there to see it. Although I didn’t get an opportunity to see the vehicle, customer service is important so this dealership gets a gold star for that.

Dealer let me know it was sold.

They do not mention side impact hit or all the dents, paint chipped, and dings. The vehicle has all the rims and tires scrapped up. Rims i would consider damaged. They need to disclose all this information before the customer goes out to see the vehicles or state this on any ads, articles, and definitely in the photos. This car with the amount of damage was abused. There is more than touch ups and dealer should have fixed the vehicle. The vehicle with all the damages is NOT worth $35K especially with $15K mileage. Highly disappointed! Look out guys as this was not listed here on cargurus, reported on carfax, and dealer definitely did not disclose. Besides that guys were cool greeting but not forthcoming.

Yes, David Soltren of Orlando Dodge worked diligently to locate a vehicle for us.

Great response time, highly impressed with the inventory of used vehicle and the security of purchasing a reliable used automobile from this dealer.

Great customer service

A brief but very courteous exchange which answered my questions.

Experience with fine. However they posted the car being available for sale flyer to them inspecting it, then decided after inspection and not the sell it. A little frustrating getting exciting about a post and then not having anything that they posted.

Very nice but vehicle was already sold before I was able to see it but the dealership was very nice to sent me a email saying so

Great experience!

They always were taking care of me

The price on the online quote was not the same when we got there. The salesman tried to tell us the "e-price" quoted was the employee and family price. Ended up paying an additional $1000

Was a great experience.

I asked for pictures and recieved a price quote. I already know the price. Let me see the vehicle without going to the dealership

Juan and Steven were great to work with, very accommodating and available for questions, sent multiple pictures and videos of the car I was interested leading up to the day I was able to come in test drive and purchase! Love my new Jeep compass Limited!

I was promptly contacted by a salesman who answered my questions,offered to set a time for a test drive and followed up with me to see if I needed any more information or if he could be of any further service. I would highly recommend using this dealership to anyone looking for a new car!

Good communication

Very good dealer sales kept me up-to-date on current stock also work well with me emailing back and forth would deal with them again

Quick reply to internet inquiries.

Very courteous

Good

Fred was an excellant representative. The company did what needed to be done to earn my business. I would buy from them again if the price, like before is right.

Jim Martin was the most pleasant low pressure salesman I've ever dealt with.

Thank you for my next mini

Prompt response