Ontario Hyundai

Good, kind!

I had a good experience with them, I didn't get back to them because I had my eye on another car at a different location.

Nick is very patient

Excellent attention, especially from your sales and finance staff.

BEST car buying experience ever!!! Even when the car I bought had some mechanical issues with it, I took it back and they were ON IT!! This will definitely be my dealer for all future purchases. Sales (Sarah) was amazing, and service (Esteban) were awesome. Definitely recommend this place!

Quick response, professional, kind

Nice people, professional.

Returned my query many times, but I have not been able to go out there. It is rather far from my neighborhood.

I did not buy the car I called about but did talk with someone from the sales team about it. Great communication & customer service.

It was a great experience from Sale person Mohammad Mosaud to sales Manager and the staff was very professional, polite and helpful and the process was smooth though Finance I recommend people looking to buy a car give this dealership a chance.

I got a call pretty quickly after I sent a text from from Nick Alkhouri. He was very pleasant and non salesy. The transaction was done with high integrity. The finance team was professional and non-pushy as well. If you get to deal with Nick you are in good hands.

They were very helpful and got me the car I was looking for.

Alex, Anthony and Brian were awesome, I traveled from Las Vegas to Ontario to pick up the car, they were honest, helpful, and made the entire experience easy and enjoyable, I will definitely travel back to them for future purchases

They tried but I wasn’t interested

Be very careful. It's sad how they try to take advantage of people. They don't tell you the whole truth through the ad's. They advertise a low price but it's a way of getting you into the dealership. Once you are there they come out with expensive add ons to the vehicle and will not honor the advertised price. They wanted to charge me almost 3k of add ons and told me they are not able to remove them, which is a lie, because when we were about to leave they decided to take some off. We just left right away. Please people don't fall for the pressure.

They followed up on my call quickly and were extremely helpful.

Nice sales people

Derek and Tracy were awesome and very helpful.

Not good they advertise different price and when you call them they want another price and asking for dealer market markup for over 5K on top of the MSRP.

Pleasant experience overall. Polite staff.

The best dealer experience yet!

We bought a Kona EV Ultimate- they have us a great deal!

They responded in a timely manner.They also did an internet estimate which was helpful.Just didn't get the price I wanted.

Love the place, they took care of us. We found them through car gurus. They had the car we test drove it and loved it. Rola and Dennis worked out an excellent deal with us. Came in today to finish deal and drive our car home. 2019 Kia Soul Turbo. 20 miles. Paid cash and got a huge deal. Rola you were awesome with us. Good luck living in California Rola

We talk about the truck nice people to talk

I ended up not purchasing the car due to life changes unrelated to the dealership. They were honest and upfront. I didn't want the add-ons they quoted me the price with, so they simply removed them. Professional and honest.

Good

Spoke with.a very nice an helpful young lady

Ryan the salesman was wonderful! Sadly I drove 5 hours out of my way to their dealership to get there a deal with horrible management I wont state names. Who added on extra charges that totaled to over 2k and they were putting me upside down in my trade and refused to do otherwise even though it was more valuable then stated. Salesmen are great! put prepare to have some bad surprises when you get there.

Got direct to the point answers and the promise of help with my purchase. Fully satisfied.

Although I didn't purchase, Tracy did a great job answering my questions and promptly providing all the info I requested. I will contact Hyundai of Ontario again for future purchasing desires

Thank you Nick, Chris and both Brian's for a great buying experience. Our daughter loves her new car. We will definitely keep Ontario Hyundai in kind on our next purchase. Thank you all again

Excellent service, The sales rep , Julian was very friendly and helpful

Loved the staff! They called me immediately, very professional. I bought the car :)

Tracy is very nice, very patient, very accommodating and very professional. Even though I didn’t buy the car, she did her best to help me. Don’t get me wrong. It’s not her fault that I didn’t buy the car. It was my decision. She is a sweet lady. Ontario Hyundai is very fortunate to have her. If ever I need a Hyundai car in the future, this is the place where I’ll go. I will specifically look for Tracy.

Very honest and helpful with great price !

Called and they gave me the price that I wanted with taxes, registration etc. and after they went over a few more details I decided to go the dealer that same week. However, when I got to the dealer they added a package and all these add on’s, which I did not want and after some “negotiations” the manager said he could work out something with me, just to come back with the EXACT same price!!! The manager stated that the new price he gave me was after he had removed the packages, however, the sales person had told me that was the price (same price the manager gave me) with the package. So he never removed anything!!! They were obviously not communicating. After they finally gave me a reasonable price I asked for the paper with all of the information to go get money from my bank and they would not give it to me so I just walked out.

They were cool, checked the truck out it was nice but couldn’t get it.

Dealer prices are not true, don't be fooled and avoid this place for all cost. They would say that you will get the price that you see and after 80 miles trip at the dealership they would add to the price some extra "options" and 16000$ car will become 24000$ car with all taxes, fees and dealers additional options, that you could not avoid.

Prompt response.

Everyone was very helpful especially K and helped me get a great price on a great car !!!

Good. Not the fastest service.

Friendly and quick to respond.

Quick, helpful response. Quick negotiations, Purchase arranged and completed. Would recommend dealership.

Good communication, didn't end up making a purchase because as we were in discussion they sold the vehicle. Got a message that as they were checking something on pricing for me they made a deal with someone else. This was after 3 days of emailing back and forth because I couldn't get out there with work schedule.

Was not able to make the drive all the way down there but I spoke with “David Lamm” on the phone. He took down a lot of my information & even knowing I most likely would not be able to drive that far, gave me some of the best advice I had gotten in regards to getting the most out of my vehicle. I was very impressed & even considering making long drive out there to get a new car when I am able to, because he seemed honest & genuine & after meeting with several other pushy, lying salesmen, it was refreshing and nice speaking with Mr. Lamm who took the time of day to patiently explain what he believed my options were. I know nothing about how these things work but he was able to make everything understable and clear. I would recommend if you don’t like pushy salesmen & want someone patient and honest to help you with your car purchase to go to Ontario Hyundai

The dealership was very helpful in the purchase of my car. My biggest complaint was that we spent a lot of time sitting and waiting. This was an all cash sale, no financing. Should have been faster. We got there at 11:15, and left after 3:45.

Friendly staff, even when I decided not to buy a car

We bought car here. No issues. Nice people.

BOMB! Professional with great follow through! David Lamm and team rolled out the red carpet and made this the best car buying experience and car in pic is the one I'm driving! Vroooom!

Brian Webb was amazing! I enjoyed my time looking at the car, Brian was very knowledgeable on the Mazda as well. Brian was hands down the nicest car salesman I have ever met!

Good dealer I got my car

Nick from Internet sales was awesome!

The staff at Ontario Hyundai lie to their potential customers and try to pull a bait and switch, they agree to one price over the phone then try to charge 40% more when you arrive at the dealership. ($12,400 for life of subscription + $5000 market adjustment) I reached out to Ontario Hyundai through CarGurus.com on a 2017 Ioniq EV. I received a call from Nicholas and I explained to him that I would like to take advantage of Hyundai's Unlimited+ subscription that was $2500 down and $275 per month. Nicholas stated this car was available for this deal so I setup a time to get the car. When I arrived at the dealer we had a test drive and while on the drive Nicholas casually mentioned a "market adjustment" and that I had to speak to someone inside. After waiting 5 minutes a guy named Ken (I think) came up and asked me if I wanted to put $2500, $5000, or $7500 down on the car. This confused me as that was not the advertised or agreed offer and I re-clarified that I wanted the advertised and agreed $2500 down and $275 per month that is all over Hyundai's corporates website and Ontario Hyundai's website. He then tried to explain how they have the lowest mark up and that mark ups could be $5,000-$7,500. I then asked "so you want to change me $5000 extra for this car", he said yes so I walked out. He then called me back trying to claim he was being upfront (upfront is posting the actual price online, honoring the nationally advertised price , and not agreeing to a lower price over the phone). He then tried to negotiate with me, I explained that I was lied to by his dealership so I would only take the agreed upon price of $2500 down and $275 a month. He said he didn't think his dealership would do that but that it was above his pay grade. I then asked him to put his GM on the phone and he refused. He then said he would talk to his GM and call me back. He called me back and again stated he would not honor the agreed upon price. I am guessing he didn't actually talk to anyone since this dealership has proven they will lie and deceive to try and make a sale. Do yourself a favor and find another dealership.

Truck looked great as advertised, they had me out of there within 3 hours in my new truck!!!

We bought this car!! Thanks to Car Gurus and helping us find such an amazing deal. The car drives smooth and has some awesome new features that our 2007 Toyota Corolla did not have. A HUGE thank you to Herbert at the dealership for making this an easy transaction for us and not pushing us to add on any extras. We chose the extended warranty because we know that is important but he did not try to force us to buy anything extra and he also hurried to get us out of there by noon as we had prior engagements. Thanks Car Guru and also Herbert and the Hyundai Dealership of Ontario.

Found a good deal on a used Corolla here. Hunter was very easy going and non-threatening. They were patient with us as we had difficulty getting our proof of insurance card. Only issue was a little hiccup with a few extra fees showing up on the final bill for extra services that we had declined. They ironed it out quickly. Would return here again.

No high pressure sale's.

I ended up buying a different type of corn and a little closer to home. They were responsive in getting back to me several times.

Customer services were nice but the Honda Accord had damaged in rear bumper not to happy had sloppy cosmetic

Great

Great experience!

Very friendly no pressure

I bought this car super happy !!!

Reached out to me a couple of times.

Pushy!!!!! Kept pushing for me to set an appointment to come in and talk with a salesperson without ever asking what I wanted or what I was looking for. Received a couple of call from two different sales agents and both were just pushy and never seemed concerned what I needed or wanted. Never asked me any questions just kept pushing me to set an appointment.