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Dealer Reviews

Based on 15 reviews
All reviews are verified visits to the dealer. – Learn More
Sara
Jan 10, 2026
Great service. Was able to find a great vehicle at a reasonable price
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Alexandria
Jan 4, 2026
The staff was very friendly. They responded to my inquiries quickly and even gave me a deal!! I’m very pleased so far and will be picking up the truck for my daughter’s graduation gift on Monday. Definitely recommend Oak Auto to my friends and family. The process was quick and simple. I just walked in told them the trucks we were interested in, took test drive, and made a deal. I’m very pleased and excited about getting the truck!
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Oct 13, 2025
Dealer was very nice and professional.
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Sep 21, 2025
It went well, but I changed my mind about buying the 2011 Cadillac. Decided that the milage was too high
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Aug 14, 2025
Did a great job
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Jul 25, 2025
Great
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Jul 22, 2025
They were upfront & honest! I found some things that the mechanics that inspected it deterred me from buying it, but John was quick to get an inspector from where he got it. They were super quick in refunding my hold money. I highly recommend them!
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Apr 26, 2025
The dealer quickly responded to check if the vehicle was still available.
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Neal
Jan 24, 2025
I had a very good experience.Lewis is a great person and let me try out this car. I bought it immediately. I would definitely recommend Oak Auto in Kernersville and tell them Neal sent you.
0 of 1 people found this review helpful.
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Oct 12, 2024
Car was sold , salesman was helpful
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Oct 9, 2024
Good
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Oct 2, 2024
Friendly and pleasant
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Sep 15, 2024
Responded very quickly.
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5
May 10, 2024
Good contacted me
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May 7, 2024
Horrible experience. I live in Oklahoma. Original advertised asking price on CarGurus was 5499, then they had a price reduction to 4999. I negotiated off the doc fees and made a deal with Judy over the phone for $5000 total. I then purchased a one way plane ticket to pick the car up the following week. Offered them a $2000 down payment. Judy didn’t immediately collect that, so I texted her three days later and was told that the “owner” came in and said the car had been mispriced and she wasn’t sure “what they were going to do”. I then checked the CarGurus site and saw that the asking price was now $6499. After inquiring about that Judy finally got back to me and said the price was now higher because they had fixed the glow plugs. The dealer obviously had second thoughts and reneged on the deal. After making a deal, they shouldn’t simply be able to “fix” something as a justification for raising the price. Dishonest.
9 of 9 people found this review helpful.
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20
Mar 30, 2024
Prompt and quick
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Mar 28, 2024
Dealer rep replied quickly and wad courteous. Did not purchase the vehicle
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Feb 21, 2024
I was contacted the day before and the morning of my appointment date to confirm my attendance . Only to drive 45 minutes away, burning unnecessary gas to be told after the attempt of them to persuasively trying to get me to purchase another car, the original car/camry i inquired about had been sold the day before.
6 of 7 people found this review helpful.
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Dec 27, 2023
Very responsive dealer.
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Feb 21, 2023
Great communication. Easy to work with!
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5
Jan 25, 2023
I wish I could have purchase the car they were offering for sale but they indicated they don’t facilitate shipping to other states. They were quick responding to my inquiry.
2 of 2 people found this review helpful.
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Michael
Jan 24, 2023
Great job
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Jan 22, 2023
Fast
1 of 1 people found this review helpful.
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Carl
Jan 4, 2023
Delightful to talk to
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30
Nov 21, 2022
Very forthcoming and helpful-Immediate response
1 of 1 people found this review helpful.
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Jim
Oct 21, 2022
Dealer was very prompt to respond. Answered all questions.
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Aug 26, 2022
This dealer reached out immediately and gave me all the information i would need prior to our arrival! I appreciate that. Sadly, my daughter opted for another vehicle.
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Aug 18, 2022
Never sent additional photos that were requested and confirmed they would send
6 of 6 people found this review helpful.
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Aug 16, 2022
Noticeable and courteous
1 of 1 people found this review helpful.
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Aug 8, 2022
CR rep contacted me promptly, wanted me to come look at a car. Car sold very quickly, no surprise as was a good deal.
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Jul 11, 2022
Message sent to me right away
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May 30, 2022
Great experience, very professional and I am happy with my purchase.
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David
May 19, 2022
Very good experience. Courtney and Ashlei were both responsive and they were able to meet at a figure that worked. Everyone was courteous and I am glad that I drove 2.5 hours ro get my car. Additionally while I was at the dealership no less than 3 previous customers came in looking for another vehicle because of the way they were treated previously. One even bought a truck right then.
1 of 1 people found this review helpful.
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Apr 30, 2022
They lied to me about the mechanic condition of the car. The next day after I pick up the car engine lights on for code PO420 catalytic $$$$
14 of 14 people found this review helpful.
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Jun 15, 2022
Response from current dealership:
My apologies that you had issues with the vehicle you purchased. I hate you did not call to reslove any issues. We get the cars state inspected from a third party so we don't run into this issue. Again I am sorry you are having issue. We also give anyone that is purchasing a car from us a chance to take it to a mechanic of their choice since we do sell them AS-IS with no warranty.
Thank you
Mar 20, 2022
They did respond but said vehicle was posted as a "Mechanics Special" which is was not posted in description at all.
4 of 4 people found this review helpful.
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20
Mar 11, 2022
Great experience. No pressure or hassles. Nice staff.
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Dec 21, 2021
Nice people, good selection. Had knowledge of inventory.
1 of 3 people found this review helpful.
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Chris
Oct 4, 2021
Easy going, no pressure, very polite. Great dealer!
2 of 3 people found this review helpful.
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Mar 20, 2021
good experience
1 of 2 people found this review helpful.
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20
Feb 27, 2021
Great....
1 of 3 people found this review helpful.
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Jason
Feb 25, 2021
Bought a 2008 Subaru Outback from dealer. Staff were courteous, but I did contactless purchase due to distance and Covid 19. Car had some scratches and dents that weren't shown in picture (a minor problem I'm not concerned about) as well as a disconnected console lid. Though car supposedly passed inspection and was looked over by their mechanic ("we didn't do a 120 point inspection or anything.."), my mechanic found that it was leaking coolant AND oil from the head gasket and is in for a very expensive repair.
30 of 30 people found this review helpful.
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Feb 26, 2021
Response from current dealership:
Jason, we are sorry that you were unsatisfied with your purchase. After reviewing your file there are notes that stating that you were asked multiple times if you were sure that you wanted to purchase the car "sight unseen" to which you responded "yes". You were asked multiple time if you were sure you didn't want to make the hour drive to come and see the car before you purchased, you had concerns with Covid 19 so we obliged your request. To clarify the salesman told you the we do not have a formal "120 point inspection" like factory dealers advertise for CPO. We
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Jan 15, 2021
They seemed like a nice place. Unfortunately we were not able to close the deal in a timely manner.
6 of 7 people found this review helpful.
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Robert K.
Nov 27, 2020
The dealer reached out to me I took a quick look at the truck again the mileage is a little high for me . Thanks
3 of 3 people found this review helpful.
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Aug 16, 2020
Quick response time, they sent me updates to my phone about new cars that came n.
0 of 1 people found this review helpful.
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Jun 7, 2020
The person that contacted me was very helpful.
1 of 2 people found this review helpful.
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Jun 2, 2020
They replied to me but also lied to me..I was told the car wasn't ready to sell and turned around the next day and sold the car....
13 of 13 people found this review helpful.
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May 1, 2020
Car Dealer has nice cars
3 of 4 people found this review helpful.
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Rosie
Apr 7, 2020
Very helpful. As far as I know the questions I had were answered knowledgeably. Car is good value for the price. Good experience.
3 of 3 people found this review helpful.
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Rob
Mar 26, 2020
Responded the next day and was very helpful.
3 of 3 people found this review helpful.
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Mar 4, 2020
I purchased a van from Oak Auto. Mike was easy to talk to, low pressure approach. Overall it was a pleasant experience and I am happy with my purchase.
5 of 5 people found this review helpful.
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Jan 12, 2020
Excellent service
2 of 3 people found this review helpful.
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Jake
Dec 25, 2019
Great experience, no pressure. Mike Slater was extremely helpful.
4 of 5 people found this review helpful.
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Nov 18, 2019
Awful. They evaded some of my questions about the listed vehicle, and blatantly lied to others. Listing says moonroof- no moonroof. I asked why the seats looked wet/stained in the photos- they said the car was super clean and had just been shampooed before the photos and that’s why they looked wet. LIES. Interior has been cleaned, yes, but it was horribly stained, cigarette burns in the upholstery, weird gouges in the plastic. And the windshield was cracked- listing said nothing about that. I took time off work and drove 2 hours each way for nothing.
25 of 25 people found this review helpful.
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Dec 18, 2019
Response from current dealership:
Beatrice, Wow we are very sad to hear that you had a bad experience. We do our best to describe vehicles based on pictures and physical walk around, especially if you are a customer traveling for a good ways away. Our records indicate that you came to look at a 2003 Honda Element listed for $2999 with 212,000 miles on it. This vehicle is in great shape for a 2003 with 200k!  In terms of the detail we did have the carpet and seats shampooed as stated as well as take pics of the interior and exterior as listed on line which you viewed before coming. We did mention the crack in the windshield to
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Oct 18, 2017
Very responsive and professional
1 of 1 people found this review helpful.
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Dec 18, 2019
Response from current dealership:
Thank you so much for the kind review!
Jun 26, 2017
Responded quickly
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Dec 18, 2019
Response from current dealership:
Thank you so much, enjoy your purchase!
Gloria
May 25, 2017
They allowed me to drive the car from Kernersville to Burlington so my brother could check it out at the Toyota dealer. I purchasedt the car and it was delivered to the Toyota dealership the next day by Oak Auto.
5 of 5 people found this review helpful.
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Dec 18, 2019
Response from current dealership:
Thank you Gloria! We strive for 5 stars, please let us know what we can do to get that extra star! So glad you made the purchase and welcome to the family!